I never do reviews, but I feel like this one is deserved…read more Our dog had a medical emergency while my husband and I were both out of town--in different states, no less. Thankfully, he was staying at Puppy Haven. The staff noticed right away that something wasn't right. They called me immediately, stayed calm, explained what they were seeing, and reassured me that they were taking action. They quickly transported him to a local urgent care vet they knew and trusted (who was also amazing). What really blew me away was what happened next. An employee stayed with him at the vet to hear the diagnosis, learned that he needed to be transferred to an emergency hospital for surgery, and then personally took him there as well. Since then, they've checked in multiple times to see how he's doing. It was honestly a pretty awful situation, but Puppy Haven made it so much better. Their attentiveness, compassion, and willingness to go above and beyond for one of their dogs is something I'll never forget. We are incredibly grateful and thankful to have a place where we can leave our pups and truly not have to worry. If you're looking for a daycare or boarding facility that genuinely cares about your dogs, Puppy Haven is it.

Banjo and I are huge fans of Puppy Haven in Downtown Roswell. The staff is fantastic and Banjo…read morealways comes home totally worn out after a day here, which is the goal :) He gets so excited when we pull up, he knows exactly where he's going, and he clearly has a blast.

We took our puppy to Atlanta Dog Trainer for the group obedience beginner training classes…read more There were 5 weeks of training classes (4 with the dog, the first with just the handlers). The primary instruction was getting your dog's attention, the commands - sit, down, off, leave it, drop it and loose leash walking. Overall I was pleased with the overall instruction and experience. They did a good job of making sure the dogs didn't invade another dog's space. Homework was sent out each week to work on in sessions with the dog and this helped prepare for the next week's session. Would recommend.

Tracy at ATLANTA DOG TRAINER literally saved our dog!!! I was at my wits end and ready to give away…read moreour dog- I had tried other training programs but he would not stop biting our kids, jumping on everyone, it was just awful. We signed up for the two week board and train as a last effort with minimal expectation. All I can say is WOW!!! Tracy has been exceptional from start to finish and the follow up after he was home was icing on the cake! She followed up daily to give us a report with photos and videos and continued to check in for weeks! We have the sweetest dog and our family could not be happier with our decision to put our pup into doggie school here!! The grounds are sprawling and beautiful, the staff is friendly, and the value far exceeded my expectations. We paid $995 per week, so about 2K total. I looked at some other programs which were about 2,800 with kinda crappy looking properties and very pushy sales people. We are forever grateful to ADT and Tracy! Thank you for our "new" dog!

My dog was brought in to board from Sept 3-9. When I brought her in on Sept 3, I left written…read moreinstructions that said the following: Give Trazadone half a pill once a day at bedtime. She can also have an extra half pill every 8-12 hrs if anxious during the day. Cover well with the turkey and give. If she is still anxious, call her vet to increase dose. When I picked her up on Sept 9, I was told that she wouldn't be allowed to come back to the kennel as she "wasn't a good fit". She was extremely anxious to the point that she was shaking and had to be hand fed. Unfortunately, when I arrived back home and counted the trazadone, I saw that no extra doses had been given, just the bedtime dose. The pill bottle itself even said give extra if needed. My instructions also said "If she is still anxious, call her vet". When I called Countryside, I was told "We never call vets". The problem is, I wasn't called either and my dog was allowed to be extremely anxious when she could have been medicated. I would like to know why my dog was allowed to be so scared when Countryside had extra medication to give her and failed to let the vet or me know that she needed an increased dose. Countryside suggested I get a home caretaker. My dog won't let anyone in her house. She's be very abused prior to our rescue. I've been working with a trainer to help. I sent an email asking for review by a manager or above, but got not repose from Countryside.

I used them for a few years before Covid and everything seemed good except for a trip we took to…read morehelp our son move. My truck broke down and had to be repaired in Maryland so we were a week late getting back. I knew the food would run out so I called and spoke to the manager. My dog was on a special diet. I told the manager to go to Hamby Road Animal Hospital to get more food and have them call me for my credit card. No one followed through and when we got back my dog had lost two pounds because she wasn't getting enough to eat. It was very noticeable when I picked her up. Then Covid started and the lobby shut down. There were less employees too so for years now I've never seen the dogs outside like I used to. Plus our dog seemed hoarse the second to last time she was boarded there which struck us as odd. Last March 2023, I had to have surgery. We boarded our dog for only two nights. When she was picked up, not only was she hoarse again but she had to poop 3 times in a row. So we surmised she was put in her room and ignored. She would only bark if she need to go out or wanted her play and walk times I was paying for. Our dog was so well house broken that she held her poop and barked to be taken out so much she got hoarse. We decided that she would never go there again. She is dead now from cancer but the two trips we made last year before she got sick, we took her with us. We decided not to use this place anymore.

Thank you so much Mr. Krishna for taking such great care of our fur baby Wesley while we were on…read morevacation last week! First time boarding our dog at this caring and lovely place. First we did two trails for 2-3 hours on two separate days so Wesley can get acclimated and it was a great idea. Mr. Krishna sends video and pictures I could see how our dog is doing. We will definitely revisit and we highly recommend.

I scheduled boarding with this company. Got a confirmation text. Called them about a week before my…read moretrip to confirm as I didn't hear back. And they told me that they wouldn't be open. I just wish the communication was better. Luckily I was able to find a backup sitter but it was a bit of an inconvenience.

We had a great experience here, they took great care of my Oreo. Love the owners, they're great…read moreanimal lovers, that will take care of your family member (pet) like it is theirs. Take your fur baby to this location, you won't be disappointed.

Hounds Town truly is a blessing. I have never met such wholesome, kind, pure, and genuinely…read morebeautiful human beings. You can tell how much they truly care, and they took such incredible care of my Bentley. I am forever grateful!!

I boarded my dog and saw through the camera that they pooped in their room and it took forever to…read moreclean up and i reached out to the manager and she was extremely dismissive.

Alexis was my groomer and I felt like she was extremely professional, quick, and efficient. She was…read morevery kind and I felt very assured leaving my dog with her!!!

Alright here goes my crazy…read more I strongly discourage anyone from sending their dog to Ruff House. Based on my recent experience, I do not believe they have their clients' pets' best interests at heart. Yesterday, I took my one-year-old dog to Ruff House for daycare. Unfortunately, I made a mistake and told my husband the wrong pickup time. I mistakenly thought they closed at 7:00 PM because another daycare we use has those hours. Ruff House closes at 6:00 PM. When my husband arrived at 6:15 PM, the facility was completely empty--there were no employees, no vehicles, and no one available to assist us. I spoke with the manager, Ann, the following day about the situation. The conversation began pleasantly but quickly became dismissive and confrontational. Rather than addressing my concerns, she attempted to tell me things about my dog that I know are not accurate. She also openly shifted blame onto individual employees, mentioning them by name and attributing the situation to their mistakes. During our discussion, Ann confirmed that Ruff House does not have an after-hours emergency contact number and has no plans to establish one. This was particularly concerning given that they are responsible for caring for other people's beloved pets. While I fully acknowledge that the initial pickup issue was my mistake, I was surprised that no one attempted to contact me by phone, text, or email to verify whether we were coming. I live only seven minutes from the facility and could have been there immediately. What concerned me even more was learning that boarded dogs are left unattended overnight for approximately 13 hours. According to our conversation, all employees leave at 6:00 PM, and no one returns before 7:00 AM. I understand that facilities may not be staffed 24/7, but 13 consecutive hours without on-site supervision seems excessive. When I worked at a dog daycare in college, staff remained with the animals until 9:00 PM, and morning staff arrived as early as 5:30 AM to care for them. To make matters worse, my dog was fed without my authorization or prior communication. Since returning home, he has experienced vomiting and diarrhea. After this experience, I contacted several other local dog daycare facilities, including Puppy Haven, to ask how they handle situations involving late pickups and overnight care. Their policies place a much stronger emphasis on communication with pet owners and ensuring the safety and well-being of the animals in their care. While everyone makes mistakes--including me--the way this situation was handled left me deeply disappointed and concerned. Based on my experience, I cannot recommend Ruff House. **As of today, there is no business by this name with an active business license with the State of Georgia according to the Secretary of State's website. All businesses in the state of Georgia are required to have a business license and all are searchable on the website as they are public records.**

Our dog had an amazing time at Ruff House while we were on spring break for a week! Their…read morecommunication was flawless and wonderful customer service. We were nervous to leave our 11 year old vizsla behind for 7 days but they put our mind at ease. Highly recommend Ruff House!

I am new to the area and have been here twice so far. Once with each of my pups when they were…read morehaving issues. First, my old lady terrier mix had an ear infection that my typical treatment of ear cleaning could not resolve, so I brought her in for professional care. A few weeks later, my heart dog had developed a nasty case of the itchies on his underside, so I brought him in for some relief. I saw a different doctor on each visit but both were great in their own way. I felt like my pups were in good hands the whole time. I followed each doctor's recommendations for my babies and their issues cleared up almost instantly. I really like that they have an online account where I can request appointments or review my pets' histories and treatments. I also love how friendly and helpful everyone on staff is. Not only did they make me feel comfortable, but they eased my old girl's nerves and much to my surprise, let my heart dog, Rex, put his guard down. I normally have to keep a muzzle on him when outside of the house because he can be unpredictable and I worry that he might get nippy with a vet, especially a new one. That was not the case here at all. Rex was on his best behavior and seemed to even enjoy his visit, which is a first for him. He was so relaxed that I took his muzzle off just before they were going to give him a shot. I worried that he might react negatively to the shot but he took it like a champ and loved the attention he got from staff. He was in such a good mood, that I snapped a pic of him in the exam room and I swear he was so happy, he looked like he was smiling! I like Paw Patch Animal Clinic, which is where I had first taken Rex when I moved from Miami, but I switched to CAC because it was closer to my house and I am glad I did since my baby really likes it there. I was provided with an estimate ahead of time and given an opportunity to accept or decline the vet's recommendations. Neither visit was particularly cheap (nothing really is these days), but I felt like the costs were reasonable considering the quality of service provided. CAC will definitely be my preferred vet from now on and I am happy to offer this enthusiastic recommendation on their behalf!

I rarely write negative reviews, but Chattahoochee Animal Clinic has declined so dramatically that…read moreI feel compelled to share our experience. Our French Bulldog, Bella, is paralyzed in her hind legs and was struggling with chronic UTIs and recurring ear infections. We were forced to move from Rose's Animal Hospital (unfortunately they closed), and we moved to CAC, who had months to address these issues. Instead, they kept bringing us back in, running the same expensive tests over and over, and prescribing the same antibiotics without ever getting to the root of the problem. The bills piled up and we were CONSTANTLY bringing her in, but more concerning was the complete lack of genuine concern for ACTUALLY treating and resolving her issues. We finally left CAC- frustrated, exhausted, and no longer willing to watch Bella suffer with these recurring issues. Within ONE MONTH of switching to Roswell VETS4PETS, the difference in Bella's health was finally resolved. Their vets identified the underlying allergies causing her ear problems and created a real care plan for reducing UTIs. She has done a complete 180 since being under their care. If you love your pet and want real solutions- not endless bills and bandaid fixes- go to VETS4PETS. I cannot recommend them enough. CAC should be ashamed of the way they operate and should seriously reflect on their priorities as a veterinary clinic.

We got a second dog that's pretty reactive to strangers and they handled him exceptionally well. It…read morewas recommended to give him some medicine that will calm him down about 2 hours before he goes in for his appointments. He trusts Dr. Frazier. Dr. Frazier is the best. The entire staff is awesome. I love this place for my fur baby care. I can order a refill of their monthly flea and tick on their website. They also have them available in person along with other things you can purchase right away. The hospital is nicely tucked away off Arnold Mill road and the compound is nice. There's a lot of greenery around and a small pathway you can also walk your dogs on.

Dr Frazier and his staff are amazing and caring! All our dogs have been going here for over 15…read moreyears now.

Left our 2 cats for almost 2 weeks. Received daily updates including photos. They seemed content…read morethere.

my cat was absolutely loved and cared for . I got lots of pictures. My…read morecat is a very loving cat . i really would have appreciated his food intake or not. i thought was something that could be improved . He hated the cat litter and didn't poop while he was there ..overall I give you a 4 .