UPDATE 07/05/16
Wow. I am astonished by the lack of communication and professionalism here. A snarky, green-haired employee (Brittany) sent me a message (using the management teams' names, yet the owner had no idea it even happened) asking me to "reconsider" my review and combatted every single claim I made rather than attempting to satiate my dissatisfaction as a regular, paying customer. What the hell happened to the age-old "the customer is always right" saying? Additionally, the owner wasn't even aware that the employee made such an unprofessional move- yet another red flag of the lack of communication here. When our pup was picked up today, the owner told my SO that she didn't make comments or messages on Yelp? #clueless
Not to mention their outright lying and outlandishly immature and unprofessional comments! (See below). If I was any prospective customer, even seeing the facility regarding a customer in such a manner is quite the red flag.
There's more...I was left a pretty disgusting voicemail where they even were trying to throw attorneys in the mix? Personally, I found the "attorney" move HYSTERICAL- as I am a law student and I know that I am protected by my first amendment right to freedom of speech!! Additionally, let it be known that nothing in this post is slanderous or of malice intent. I am sharing my true experience and sentiments, as is intended by the format of Yelp! Needless to say, we parted ways. Not because of my dog in anyway (I have voicemail from Brittany explicitly citing that Titus was not the problem), yet comments below want to say that my dog was let go because of "rough play". It makes me sick to see that they are using a dog as a pawn in their scheme here, where they supposedly "care" about their dogs. We were never, EVER, not a single time, notified of ANY behavioral issues in ANY capacity!! The only mention we got was that he could use basic training, as he is a puppy and can be somewhat hard-headed. If this was really the case, wouldn't it have been noted in the required temperament test, which he did indeed pass?! Not to mention, our guy is the biggest cuddle monster on the planet & is beyond super friendly, four-legged and two-legged beings alike. Do I sense some breed stereotyping here? I will stand by my sentiment that Titus never was, never will be, and never could be the "bully" he has been portrayed and frames as by this disgusting facility. Pit Bulls are already falsely stereotyped all day long--such a loving breed doesn't deserve to be used as a tool to disprove another's sentiments! I am disappointed by their attempted coverup of a truly substandard experience :(
They are not willing to accommodate you, nor do they care about your business. We're on to better places! You should be too. If you're stumped as to who's side to believe, let the whole ordeal be enough of a red flag---STAY AWAY!
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At first we were really happy sending our 2 year old pit mix here, but after a couple months we were not on board with changing policies and didn't feel as though our dog was being treated as well. The policy regarding naps (which are from 10:45-2) is not only excessive, but the drop off rules working around nap time is a huge nuisance. We have used to two other day cares in the past where daily rates were comparable ($20 range) and they were not created for 3 hrs+. Today we picked up our dog and he had a large knot on his head and smelled of urine- changing providers needless to say.
On the flip side, I will say that the employees have always been very cordial and really are familiar with your dog(s).The pools are a great plus in the summer. Our guy always came home pretty tired too! read more