If I could give this place 0 star I would! I'm crying while I'm writing this, I brought my dog to petsmart to get a bath and nails clipped February 4th @0530, I spoke with a groomer named Valerie and scheduled an appointment, I told her that my dog is sensitive with his nails and gets anxious, to just try and cut it and if he resists to stop doing it. I brought him and he was the same happy dog, with no medical issues. I picked up my dog within an hour and he looks very scared and shaking, And when I carried him to my car I noticed his legs were wobbly, I thought his toes were just sensitive since they were just clipped so I didn't make it a big deal until I came home, I noticed he was not able to walk at all. I called petsmart and talked to Valerie and asked what happened, why was my dog like that all of a sudden when he was walking prior to grooming, she said along the lines of " I know he was walking, but I noticed his legs started to become wobbly after I cut his right back toenails so I stopped when he was crying really hard, maybe it was pain from the nails thats why he didnt want to move it" I gave it time, until a couple of hours I noticed my dog couldn't lift himself at all, he was laying down with paws stretched out in fromt of him, hyperventilating with muscle spasms. I tried to stand him up and his legs literally dangled and were flaccid, I pinched his back toes with no reaction and thats when I realized that My dog was PARALYZED from his hind legs...I could not believe it, I couldn't stop crying and regretted bringing him to petsmart panorama, it was one of the worst nightmares I have ever had in my life..how could a completely young healthy dog can become handicapped helpless at a blink of an eye after a simple bath and nail grinding..And it just occurred to me when I picked him up, It took Valerie awhile (15 mins) to get him from the grooming backroom when it will take less than a minute to do that, thats probably when she realized his change of condition and did not tell me anything! I brought him to the emergency vet and was told that he was indeed paralyzed and most possible cause is acute trauma prior to the incident from an accident or a fall! My dog must have been mishandled and fell in grooming salon!! I was told that surgery will only fix him to be able to walk again which will cost $7,000 to 10,000 dollars!!!, I went to talk to the manager and asked for surveillance canera, he apologized that petsmart DOESN'T keep videos at all which is questionable, he also told me that he will file a case and expect petsmart to contact me, and they did not. So I filed a complaint myself through petsmart direct line since it was very shady and not followed through by manager. Right now my dog is going through physical therapy and if he doesn't recover completely I am definitely going to file a lawsuit, not just for the enormous vet bills that will commence just to bring him back, but the quality of life petsmart has tskrn from my beloved dog and the mental and emotional impact I had to go through with accepting that he might not walk again! Please DO NOT GO TO petsmart for grooming for the sake of your dog's well being! read more