I really like their phone customer service. I called today to inquire about a product in stock and the male employee I spoke with was very professional, friendly, answered all my questions and was not in a rush to hang up, unlike the Northridge store. Great customer service will keep customers coming back. read more

Came by to pick up my online order. Had to form line since no designated employee was at the pick up section. It didn't take long for someone to come and assist. But I left sad because I saw all the cats that were waiting for their "forever home" makes me so sad Otherwise, store experience was fine. read more

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Hector is horrible I don't know who hired this asshole . Today I came in to get spray for fleas for my dog I sprayed a little in my hand to make sure my dog wasn't allergic he came up to me and to stop spraying in the store which I wasn't then he proceeded to harass me and follow me around the store and every isle and standing and staring at me when I wasn't spraying just continuing to shop for my dog when I was walking. I noticed my dog had some dirt on his fur, so I was rubbing him to get it off of him. He hector came up to me and said that I was taking out fleas and spreading them around his throat, which is very much hurtful and incorrect, then proceeded to kick me out of the store very rudely when all I wanted to do was pay for my items when he kicked me out of the store I put my items on the aisle and he laughed in my face and said I knew you weren't gonna pay for it that made me feel like he was very racist because I don't understand why he thinks that I wouldn't pay for it. He was screaming at me in front of all the customers making me look crazy just because I asked to buy my stuff. He told me that he'll check me out. I told him I don't feel comfortable because of how disrespectful he's being to me for him to check me out I want somebody else too. He stood there and started screaming my face to get out of the store and I left. Do not shop here. It's awful in their racist. read more

PetSmart - This is the asshole he needs to get fired he's racist and extremely disrespectful!!!!! - Pet Training Near Me - Van Nuys, California

I'm super excited with the brilliant grooming done at this PetSmart at the Plant in Van Nuys by SAGE PORTER!! I had been trying to groom my dog myself forever with much fight back. However when she met SAGE they immediately became friends. She went through the grooming process with flying colors!! She now looks like she's confident and happy!! Sage has an excellent eye for detail and a very loving heart for all of the clients that enter the salon. Sage is now my dogs groomer for life!! Her tail is so cute and fluffy and she feels like a Teddy Bear!! More importantly my dog loves it!! I asked for a summer cut. Her fur was long and hard to keep looking nice. read more

PetSmart - Pet Training Near Me - Van Nuys, California

Welcome everyonr its the @Light_skin_dragon and my daughter Light_skin_dragonrita. Well, this isn't the typically where I bring my dog chief but then realized that this place will save me a few bucks compare to my old groomer and it's closer. Heather first talked to me when I set my appointment and told me I needed to bring chiefs rabies shots so I went to the petsmart in Canoga because theirs have a pet hospital inside of their pet smart and it'll take 48 hours before he gets groomed. They had time yesterday which would have made it 2 days or 48 hours and he got groomed. Which I'm proud he his finally clean and Karla assisted and groomed him. read more

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I had a very disappointing experience with Petsmart grooming. They told me my Persian cat, Coco, was "aggressive," but they failed to mention that they cut his foot and made him bleed during the grooming. I only discovered the injury when he got home, which was extremely upsetting. I later took Coco to a professional cat grooming salon, and they told me he was one of the sweetest and calmest cats they've ever worked with--which is exactly his personality. So the claim that he was aggressive was inaccurate and felt like an excuse. Not informing a pet owner about an injury is unprofessional and unacceptable. I trust groomers with my pet's safety, and transparency is the bare minimum. I will definitely never return and would not recommend Petsmart grooming for cats. read more

I had such a wonderful experience here with Karina! She was so kind and helpful and went above and beyond. She definitely needs to be acknowledged for her hard work and care that she gives to customers! Thanks again Karina for being amazing! read more

I had a disappointing experience at the Petco in Van Nuys, specifically with a supervisor named Giselle, who was working as a cashier during my visit. Unfortunately, she was extremely rude and dismissive, both in her tone and attitude, while completing a basic transaction. As a supervisor, I expected a higher level of professionalism and courtesy, but instead, I felt disrespected for simply asking a question about my purchase. Customer service matters, especially in a pet store where people are coming in to care for animals they love. I hope Petco provides proper training on how to interact respectfully with customers--especially for those in leadership roles. I'll think twice before returning to this location. read more

We have been bringing our pups to this place for nail trims. Strangely enough, whenever we arrive for drop in service the groomer goes on break. ? We can't make an appointment for a nail trim, but they can't accomodate us. They only have one groomer working at a time. If they ever get staffed again, maybe we'll come back. read more

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I love this retailer. Very comparable to Petco but a little less expensive and usually found in lower income but up and coming neighborhoods for convenience. I can usually find exactly what I need and then some. I would recommend checking them out. read more

My little one volunteered to bring little fish to her class for the fish tank. We went to PetSmart and unfortunately there were two fish tank completely neglected. When I asked the workers what was going on? They said they put a work order two weeks ago and PetSmart said they'd have to buy a replacement for the filtration . I'm sorry but WHAT?? You guys literally sell those parts at the store just swamp it out so the fish don't just die. Against my better judgement I bought the damn fish and some died as soon as they were being brought out of the tanks, others died on the way home... There is also a parrot desperate to go home . I honestly wish I could've bought them all read more

PetSmart - The bottom is all dead fish - Pet Training Near Me - Van Nuys, California

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As far as having a variety of different options this is a good place. Friendly service and good location. I do wanna say that this is not their fault but the dog food available is not what I would feed my dog. Not many store dog foods are worth of your K9 companion's consumption. That being said the toys are okay. read more

I took my French bulldog Cash in for a luxury package with everything included on 12/9/2023 and was greeted by the whole team. They were very nice and explained all the details since my frenchie has very sensitive skin. I chose the hypoallergenic shampoo and conditioner. Donald bathed my frenchie trimmed his nails cleaned his ears and he did an amazing job I'm very happy with the grooming and will be back again thank you so much! read more

PetSmart - Pet Training Near Me - Van Nuys, California

Grooming: Maria D. took great care of my Toby. I loved how the haircut turned out. Overall, I am very happy and will be returning. read more

PetSmart - Toby - Pet Training Near Me - Van Nuys, California

Most expensive cricket ever, my gecko better enjoy this.. Went for a box of cricket's but only one came in the box . read more

PetSmart - One cricket - Pet Training Near Me - Van Nuys, California

Dead fish. I told an associate and she just KEEPS saying she'll call someone and it's been 10 minutes no one has came. The other fish are trying to eat him. This is not okay read more

PetSmart - Dead fish. - Pet Training Near Me - Van Nuys, California

Santiago and Javier and The crew went above and beyond today for both the animal rescue I volunteer for and my school I teach at. I usually but my dogs food and kittens things at PS and it is always clean and helpful. . Today they picked an amazing rescue give tons things to. And they filled up six bags of donated stuffed animals and sent with the rescue. The rescue gave to my school and over 200 of our 600 kids got stuffed animals today. These are kids with very little so this means so much. I appreciate the kindness of this store and all they did for my biggest 2 passions today. read more

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They're really nice and someone ALWAYS asks me if I need help! I guess I look lost all the time haha . Even though it's a small location they have more stuff than you expect. They have a lot of harnesses and leashes ( better than Target) and lots of dry foods options for dogs and I was told if my girl doesn't like the food I can bring the open bag back with a receipt which is good to know . read more

PetSmart - I found this in clearance section for $3 ! LOVE - Pet Training Near Me - Van Nuys, California

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Do not take your pet to the location on Van Nuys blvd. Please, if you love your pet. I dropped my dog off and pick him up and he has an open cut on his face. It wasnt there when I dropped him off and they said nothing when I picked him up. When I dropped of at 930 am the first person I came in contact with Meely, I think she is the salon manager . Unprofessional and rude. These people ate not vets, so dont diagnose my dog . Wash and cut. I come back to show pictures of the dog and get a refund and Javier the floor manager gives me a message from the store manager who is not working, that he suggest I not bring my dogs back. Two yorkies. I would never bring my dogs to this location again and suggest anyone with a dog not bring them here. Meely salon manager said this was there. Um why did you allow service , why lie and or not tell me at pick up. read more

PetSmart - Do not bring your dog here for grooming. Groomer Cassie , who showed up late and Meely, the salon manager with attitude. - Pet Training Near Me - Van Nuys, California

Today was an amazing days for my baby boy he graduated today was his last day for his advance class it was Ruff. I wanna start by saying thank you Maria for helping me with Marley since he was a baby you have seen him grow up and how much he has learn. We are definitely coming back for additional classes with Marley. thank you. read more

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Unprofessional!! This pet salon refuse to groom a front left leg paralyzed dog!! I made appointment for my little pomeranian on 12/01 at 11 am with Casey A, the groomer. I tried to ignore that she pulled my dog so hard to have her walked (other groomers hold her). Once she saw that my dog had one leg paralyzed, she called the manager in and the manager told me to take my dog home because Casey was not at comfort to groom her. The manager asked me if she can stand for 5 minutes. Of course!! She can stand, walk, or even run with her 3 legs. But they insisted that I would not groom my dog, and asked me if I wanted to make new appointment with other groomer who used to groom her. The answer is NO and WILL NEVER COME BACK!!! As a pet's parent, this really hurt me. I brought my dog here so many times, no one had problem about her physical issue. Petsmart should hire a care and professional groomers. A lot of complaints about pet salon, but they did not seem to care. read more

This location does honor chewy price matching. Twice I've tried to buy Instant Ocean products and Tetra products for my reef tanks, chewy has them for 50% or more less then this place. Not on clearance, just chewy has amazing prices compared to here. The bald dude that's all tatted up has said BOTH TIMES that they don't do price match. The first time I was in a rush and let it slide, he was at the register. Second time, I asked the lady at the register and he came out all the way from the back to tell me they don't price match chewy. A simple google search says they do. I plan on calling customer service next time as I do my shopping, that way I'll have them verify over the phone with the manager there. read more

Went there at 10am but was told that theyre fully booked in the.morning and for use to come back at1:30pm. Guess what! When we went back, we were told to come back the next day! Lol...never again! read more

So unprofessional and organized. Cancelled my appointment last minute because the groomer called off? So there's no other groomer that can take him in for a bath? This isn't the first time something like this happens at this store. read more

today sunday i went to the petsmart store in panorama city ca so that they could cut only my dog s nails and the prisoner who was there at that time i asked him how much do they charge for cutting only this nails and he told me we need oroof of bacunas so i will no longer buy in this store even the employees are despots read more

I got my first aquarium and had no idea what to do. I bought water conditioners, bacteria starters and my water was never ready for fish. Eddy helped me and he really knows his info on fish. I wouldn't trust anybody with help and aquariums except him because a lot of people gave me different information but Eddy gave me clear and concise instructions so now my fish are happy in their aquarium. EDDY IS THE BEST! I seriously recommend him for any questions you have. read more

The 5 stars is from the customer service my partner and I received from Daniela. We got a bearded dragon and she helped us so willingly. She also has a reptile so she seemed very knowledgeable on how to take care of it. Daniela also gave us time to decide which bearded dragon we wanted and also gave us input on which one she liked. We went with her choice and we are so in love with our beardie. Thank you Daniela for being so kind and informative! read more

Again, the service was amazing and I must extend my gratitude. My little family came in today for their spooky event. Everyone once again is so welcoming, easy to talk to, greets you with a smile and is just plain awesome! I was worried my little rat would be scared of the costume. ( see new photo attached of my rat and this awesome person, sorry I forgot your names.) But once this rad person came out in the dog costume he went wild. His reaction and everyones reaction really warmed my heart. They were so happy to go out of their way and make this little guy's day! I clearly saw that they had to put on the suite, get the little area ready for a little photo op, basically put it all together just for us. (This was done in no time I might add!) That was beyond nice, words can't really explain how happy that made me. Mind you we don't have kids yet so our furry chaka-chuki is our baby. I can't wait to print the photo out and frame it. Thanks a million guys! Oh and we used some great coupons given to us to get him some new toys! Everyone should come here, its simply amazing. Wonderful staff and environment! read more

PetSmart - A happy alpaca. - Pet Training Near Me - Van Nuys, California

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Everyone is very friendly and helpful at this location, so if you have any questions don't hesitate to ask. I recommend while you're in store to compare the in-store prices to the online price at PetSmart.com. If the online price is cheaper they will price match :) I also highly recommend you sign up for petsperk to get the most savings. You'll get in-store coupons and occasionally get free stuff. I've gotten a free bag of science diet cat food (about a $13 value) read more

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I work in production all over the country and take my two dogs with me - so using a chain is just easier for grooming. (I am based out of LA). Had never been to the pets mart in van nuts but they had an opening before the holiday weekend so thought I'd give them a whirl. Ended up getting up sold to the summer package due to the fact that a coupon book worth $200 came with it. When I went to pick the dog up - they didn't give me the book and I didn't realize until I get home. Called the store. Was told to come back the next day to pick it up. Drive back to van nuys and today - no book. They ran out. And apparently have been out for some time. The manager was zero help. I was like - "do you know how much gas is?????" He offered to give me $10 off a toy or treat if I wanted to purchase something else. This experience will make me find a small business / independent salon to get my dogs groomed - wherever I am. My hope is that the small business owner will care more about customer service which seems to have evaporated with big box stores/ chains. So basically train you employees to get people to spend more money - then don't fulfill the deal they offered you. I am going to writing a formal complaint to their corporate office. The groomer did a so-so job too. read more

This PetSmart is difficult to get to. It's in the center of a really busy small city. You can only catch the main street to get here and it's just not worth all the traffic. This is probably why it's usually never too busy. Don't let the lack of parking fool you. You can come in pretty quickly after beating the street traffic. Grooming is a good service and the price is reasonable. I usually go when I receive a discount because the add ons can get expensive. Overall, the store is clean, the staff is friendly and the layout is easy to figure out. read more

PetSmart - Pet Training Near Me - Van Nuys, California

Where do I start? I had Hazel as my dogs groomer and she was just so rude from the start. Didn't like her energy or attitude. As I groomer I don't think it's nice to say remarks about the dogs infront of the owner but she did anyways. When I picked my dog up she was in a better mood but then complain about my dog and explained to me why she left my dog head wet because "my dog" didn't let herself get dried. My dog is 6 years old and this is not the first time she has gone and taken a bath so it makes no sense why no one else had given me my dog back damped ! So disappointed with the service. Petsmart should really check who they hired. I feel like they hire any bozo that aren't dog friendly. Won't ever take my dog back there again read more

Ugh I'm very upset, I've been coming to this location since it was opened. I guess they don't want my business anymore, plenty of small business that will accommodate me. Been trying for three weeks to set up an appointment to get my dog groomed, they tell me the earliest appointment is 12:30pm and up, when I used to come in at 8am. Apparently the staff doesn't work in the mornings anymore in the grooming department, ridiculous!!!! Finally three weeks later I get a straight answer, just tell people the reason why. Not have me trying and trying after work to get an early appointment if u guys don't do that anymore.People's schedules are not as flexible as your hours of operation. read more

I don't even know where to start. So my husband brought our dog yesterday. MELISSA or MeL the manager and I think she's the only one doing the grooming. My dog looks so freaking ridiculous. She gave our dog back to my husband and she is not even done. She only shaved the half of my her body and she just left all the remaining part of her body. So I took her back in today and this is what she looks like. She did not even do her head and legs. Ok my dog is very hyper but if she can't handle it she should've told us in the first place. she can't do it. We paid $70 for this looking like this. She ruined our Dog fur!!! PLEASE DONT BRING YOUR DOG HERE. So UNPROFESSIONAL! read more

PetSmart - Pet Training Near Me - Van Nuys, California

I called this Petsmart on December 19 at 12:45 in the afternoon and specifically explain my problem to them. I explained that I bought these chicken treats for my dog and they gave my dog very bad diarrhea. The woman on the phone told me I could return them if they could locate my receipt under my phone number, if not, she would be able to provide me store credit, as long as 75% of the bag is not gone. I said OK I will be in later she said perfect. We will be able to process that transaction for you. I get to Petsmart tonight at around seven. I was greeted by two ugly rude workers. One was a woman with an ugly piercing going across her nose, and the other one was a stupid boy, who didn't even need to be in the conversation. I explained to the woman who I guess was just the worker because she claimed her assistant manager isn't there right now keep in mind she's a Hispanic woman she gets very defensive and pretty much calls me a liar and says that I'm lying about somebody telling me I can return the treats because they get crazy stories all the time. First of all I almost came across the register so just piece of mind to that lady. I hope you see this review don't ever call somebody a liar because next time it's not going to be cute for you to top it all off she said that every Petsmart follows his policy I call another Petsmart and they told me no problem come in ask for me she gave me her name and she said that she will process the transaction for me. So I want to know what page panoramacity Petsmart is on because clearly they're not on the same page as anyone else and clearly this is why they get paid $15 an hour. Their customer service is horrible, they're attitude are horrible, their appearance is horrible. I would never go back to the store. read more

If I could give zero stars for there grooming I would it's been three times I've come here with them telling me they canceled my appointment my appointments end up and they're solution it to give me 10 percent off I understand we're in a pandemic but three different times to cancel an appointment and not contact the number that's put into the appointment that's idiotic. read more

PetSmart - Pet Training Near Me - Van Nuys, California

I like comin to this store to buy stuff I was in a rush I had bought a background for my reptile but I had got the wrong size and I lost my receipt now the item is too small ..... so I called the store I spoke to the manager ERWIN I told him my situation and he said I can't return it so pretty much he said I'm fucked I'm stuck with the item cause I don't have the receipt I can't get no store credit or nothin didn't help me out or gave me other options...... I called 3 others store really good CUSTOMER SERVICE and they all said I can get merchandise credit if I didn't have the receipt all I'm gonna have to do pay the difference....... so the petsmart in van nuys the manager obviously don't know shit I don't even know why is he the manager .....he's dumb ass name is ERWIN ...... never goin back there again read more

I came here for the first time for grooming for my husky malamute mix! And boy was i in for a shock!! Best customer service ever! They were super nice but the grooming manager Vik went all out helping me and explaining to me about my dogs shedding problem! I got the Furminator plus package it was about 65 dollars super cheap for what i would usually pay! I would pay 95 to 120 at other places! When I picked up my dog was super happy looked great and smelled AMAZING!! If i would go somewhere to get my husky groomed its with Vik! He did a great job and was really informative and above all professional! Thank you Vik for taking such good care of my baby! read more

Finally!!!! I've been waiting since November 2015 for this place to open. Saw other Yelpers reviews that it was finally open so I decided to stop by after work. Location-wise I love it since it's much closer to me than the one in Sherman Oaks or Canoga Park. Those of you familiar with "The Plant" know there's tons of parking so this is not an issue. At least for now since the new buildings haven't opened up yet. The store it's self is pretty tiny. I was still able to find what I needed, thank goodness. Pro's: conveniently located in the middle of Panorama City. Lots of parking. They carry dog, cat, and reptile supplies. They sell freshwater fish/feeder fish, crickets, and they had a section for live animals but I didn't actually see anything in there. Staff is friendly. Clean. Con's: it's a much smaller location so they may not carry the exact same things they do at the full size location. read more

PetSmart - Pet Training Near Me - Van Nuys, California

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This review is for the grooming salon. Worst customer service EVER. Twice, they haven't had someone scheduled for my appointments. The first time, they sent their people out for training (which is great) but forgot to schedule someone for my 9am appointment! The second time, I booked a 8am appointment online and when I got there, there was no one to do my dog's grooming. Apparently they schedule their people for appointments starting at 10. So why did no one check to make sure the earlier time slots were closed for booking?? Probably because they don't check the next day's appointments before hand. Both times I even got confirmation texts for my appointments!!! Then today I had an appointment at 230pm (I started booking later times just to be safe) and again, my appointment was cancelled! All they could offer was A POSSIBLE bath during my time slot. If I needed just a bath, I'd do it myself. I booked this appointment so far in advance because I knew that I needed it done by a certain date and appointment slots were filling up fast. The next available time they could offer me was IN TWO WEEKS! Honestly, if you can semi-cut your dog's hair, just do it yourself since this place is horrible with appointments. The only reason we would continue to cut here is because Alondra was my dog's groomer when we would go to the Sherman oaks location and she's amazing. Definitely not worth the hassle though. I'll be taking my business elsewhere and you should too. read more