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    PetSmart

    2.5 (51 reviews)
    Open 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Microchipping

    Pet physical or wellness exam

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Suzy J.

    I love Petsmart. On Saturdays they have pet adoptions from 11-3pm (Dogs and Cats). It is usually every other Saturday, but you can call and ask. They answer all of your questions about your pet. I called a few days ago about my cats and the food they were eating. They offered free advice and helped me out. They have a Banfield Pet Hospital as well for checkups and shots. They have grooming, doggie day camp, and a PetsHotel. There is a variety of animals you can adopt here. We saw a chinchilla today, which I have not seen before. MAC society brings new cats in every week or so. They have guinea pigs, hamsters, gerbils, mice, bearded dragons, geckos, frogs, water dragons, pythons (other snakes as well), turtles, lizards, toads, fish, birds, etc. You can go in and see many different animals, or call and ask if they have one you are specifically looking for. They offer advice on all new pets with feeding instructions, pet care, and habitats (tanks/cage/etc). I adopted 3 amazing cats from PetSmart and I do not regret it. Java (dark haired tabby), Boots (Orange bigger tabby), and Peach (smaller orange tabby). When we adopted our cats, they included all kinds of paperwork with shots, neutered info, etc. They also gave us a booklet for each cat to save money with free cat food, and other coupons. I will include a pic which can also be found on their website. It is for cats and dogs. PS. If anyone is interested in the dog coupons in the pictures, let me know.

    All Smiles after a nail trim, ear cleaning and puppy treat!
    Carolynn M.

    Grooming department is always awesome and fast. We get a nail cut and grinding and ear cleaning. Chico loves his car rides

    Katie C.

    This Petsmart is just like any other dog store! But it seems to be super busy! I like the fact on Saturday mornings they host a local animal shelter to come and help adopt their pets! I rarely ever have to wait in line and they always seem busy. This particular store offers a "animal hotel." This is equivalent to a animal daycare, for people that work all day, or are out of town for a vacation. I didn't really check into their prices, but I have heard that it isn't that bad, and I actually know a couple people have utilized their services. This store has live pets as well, lizards, birds, rats, mice, hamsters, and fish. I always go here to buy my science diet dog food, and some treats. Treats for my animals seem to be priced a little higher here, but the convenience of everything in one spot for my dogs is perfect.

    Marissa E.

    Please do not take your dogs to the groomer at PetSmart's on hall rd in Utica. Today I took my sweet Lucy there to get groomed. She is the most calm, sweet dog, I've never had an issue with getting her groomed. After an hour and a half into her grooming PetSmart called me and said she had a minor scrap while being groomed but it was nothing serious but still wanted Banfield hospital (attached) to take a look at it. I was concerned but they said it was "small and superficial" and not to worry. I called the hospital and they said the vet was looking at her and would call me shortly. Two hours went by, I was so worried I had my husband call. They said they had to sedate her and give her four stitches and she was in recovery. I'm thankful Banfield was able to take care of her but I'm so upset that no one called me to update me with what was going on and they made it seem like it was nothing to be worried about. She is home now recovering with antibiotics and pain medicine the next three day and stitches for The next 10. Not to mention where they cut her was less than an inch from her jugular vein. Please don't take your pets here. :(

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    10 months ago

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    1 year ago

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    3 years ago

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    3 years ago

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    2 years ago

    Took my dog here for a nail trim and he came back with fleas. Do not recommend this place

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    8 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    3 years ago

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    7 years ago

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    3 years ago

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    16 years ago

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    6 years ago

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    4 years ago

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    7 years ago

    Employees here are great. They price match too. I love taking my kitty here for pictures with Santa and the Easter Bunny.

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    7 years ago

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    14 years ago

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    10 years ago

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    13 years ago

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    They have a good selection, nice PetsHotel with a lobby, but the staff was what really sold the place.

    Mentioned in 2 reviews

    Read more highlights

    Happy Dog Daycare and Boarding

    Happy Dog Daycare and Boarding

    (10 reviews)

    Wow! This is a great place for dogs! The facility is new, clean, very large, with lots of play time…read morefor the dogs. The Staff are all wonderful and my dog loves going here. They all monitor, engage and care for my dog and he always comes home tired and very quiet for the evening. The Owner Jim is very caring and engaging with the dogs and their owners. My pup stayed for a week and came home happy and tired out! Jim called the day I picked him up to tell me how he well he did while I was away. It made for a very positive experience and we are very happy customers at Happy Dog! Highly Recommend!

    We were looking for a new place to board our dog after moving to the area. Saw lots of positive…read morereviews so tried it out. The very first time we brought our dog in, the owner Jim made a point of mentioning "I've had problems with that breed in the past but I'll give her a chance" Our dog is a pit mix, we've had her since she was 10 weeks old. She had stayed at other boarding facilities and has been well socialized, we have never had any issues with boarding or being at dog parks etc. We had our dog stay twice, when picking her up the other staff members always said she did well, never reported any issues to us. When we called to arrange boarding the third time, the owner answered and informed us he would not allow our dog to come back as "she doesn't do well here". No other information was given. Giving 2 stars instead of 1 because we really liked the place, the dogs can go outside and the staff is generally kind and does a good job. It is a shame though that the owner is so prejudiced against certain breeds, and I feel that someone who really has that much experience working with dogs (as he claims) would know not to judge a dog based on breed but judge on a case by case basis. And if our dog really did have an issue, why were we not told when it happened? I find it hard to believe our dog randomly had an issue at this boarding facility, but never had any issue before or after at any other boarding. TL;DR: owner is prejudiced against bully breeds, will tell you to your face and then not allow your dog to come back

    PetSmart - groomer - Updated May 2026

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