The staff always makes us feel comfortable, especially our pups, when sending them for boarding…read more One of our dogs isn't doing well and we were nervous to travel. The staff (Shannon and Lori) were so helpful in making sure everything was done to make our dog feel comfortable. It meant the world when you're away and you know they're taken care of.

Ms Kathy is the best. She gets my schnauzer together every time within a decent time. Best groomer…read morein the business

Hannah2 did AMAZING on Lucy!! I will 100% bring my lil girl back! Thank you again!!read more

We love the groomers at Shag and Swag! They are very fast, our dog always comes home smelling great…read moreand with a cute bandana. We won't go anywhere else

Paws N Suds provides great grooming services for both my dogs. Molly is older and they have…read moreadjusted to accommodate to her geriatric temperament while grooming her. Freya only gets her nails cut but they have taken the appropriate steps in order for her to become comfortable with the process. They do a great job!

I am writing this review as a serious warning to other pet owners. I took my cat to Paws N Suds for…read morea routine grooming, and they cut off several of her whiskers. Any trained groomer should know that whiskers are not cosmetic--they are vital sensory organs that help cats with balance, navigation, and emotional regulation. They should never be trimmed under any circumstance! I paid to have her professionally groomed so that this would not happen if I endeavored to do this at home. When I contacted the groomer about this, she was defensive and refused to take any responsibility. I had to take my cat to the vet due to the distress this caused her, and I politely asked the groomer to help cover the vet bill since this was clearly caused by her negligence. Instead of doing the right thing, she refused to reimburse anything and then told me not to contact her again. This is not just about a grooming mistake--it's about a lack of professionalism, accountability, and basic animal welfare knowledge. A business that handles animals should care about their well-being, but that was not my experience here. I would absolutely not trust this groomer with any animal. If you love your pet, take them somewhere safe. They deserve better.

Took my GS for his professional grooming. I was concerned about his reaction to this?…read moreHe was treated very well and he/we got good results on his grooming. We WILL be back again!

They are the best by far, add to that they're reasonably prices, it is awesome! My little girl…read morealways comes out just as I ordered looking as gorgeous as ever!

My Dog Charley, loves this facility. Samantha is his groomer and she does an excellent job with…read morehim. He's a Coton de Tulear, so he needs regular grooming, he loves to go see Samantha, I believe she treats him with kindness as he is a very perceptive dog and is filled with joy when he leaves. I have also used their boarding facilities at the Mound Road location. They walk the dogs outside everyday through snow, sleet, rain etc. The dogs are given training and lots of play time. The owner Christine Fox believes that dogs need to be stimulated both physically and mentally. They have great learning and play areas. I have and will continue to recommend Wag 'N' Tails to everyone!

We've been loyal customers of this establishment for quite a while. I recently booked an…read moreappointment online with Jessica, as confirmed by my email. We usually saw Amanda, who is now longer with them which I knew because I did receive an email. When I arrived, I was told by Cassidy that the appointment was now with her. I questioned this, but she seemed confused and insisted I had booked with her. I assumed I had made a mistake--but after checking my confirmation, I was right: I had booked with Jessica. The appointment was for our 10-pound Maltipoo, who needed a full shave-down after a week of camping. He was definitely a mess, but nothing out of the ordinary. What was unexpected was the way he behaved the next day--clearly uncomfortable and not himself. I called several times, but no one answered the phone. When I finally received a call back the next day, I was told nothing had happened and that they had no idea what was wrong. They scheduled a phone call with the owner, Christine, for Saturday. I made adjustments to my work schedule to be available. Saturday came and went--no call. I didn't hear from Christine until Wednesday, and by then I had already taken my dog to the vet twice, spending hundreds of dollars. The diagnosis: post-grooming furunculosis, most likely caused by clippers. (Per my vet) We played phone tag for a week, and when I finally connected with someone, it was an employee who apologized on behalf of the owner for the missed call. I never heard directly from Christine again--despite knowing a serious issue occurred under her business's care. The lack of accountability and professionalism was extremely disappointing. And you can save your generic copy and paste response to all the other yelp reviews that I'm currently now seeing it took me a while to write this because I was really upset and had I wrote this immediately my review would be much worse. To make matters worse, they also missed clipping his dew claws. We will absolutely not be returning. A sincere follow-up from the owner could have gone a long way--but unfortunately, that never happened. I am happy to report. I did find the location where Amanda is grooming and will make the trip out to Rochester just to see her knowing I never had a problem.

Great service. Cooper was treated like a celebrity. He doesn't do well with other dogs so this…read morewas the perfect.

Very satisfying job on Bella great service and she was a great person to talk to…read more And she has a fair price

Another outstanding nail job today with Shannon, and last time the bath went well and we worked…read moretogether that my unsure German Shepherd girl didn't want to walk right in but today she did!! That's progress!! I just can't say enough about how much peace and joy it gives me to have a groomer that will work with me and my dog. Shannon is so amazing and gave us a suggestion for a product for my girls paws. I love this place and Shannon too!

Shannon did a wonderful job with our Great Pyrenees, Chase. I don't know how she got all the…read moreshedding hair off our big guy but she did. It was Chase's and our first time at a pet salon and we will be returning to see Shannon again in the near future.

My dog loves to go to "doggie day care" at camp bow wow. I wish that I could send him more often…read more They are always friendly and seem happy to see him. They welcome him by name and remember all his quirks. Hard to trust someone with your pet but give Camp Bow Wow a try, they are great.

This franchise keeps on charging additional fees without letting you know. My dog has caught kennel…read morecough and eye infections in his few visits here. I would be very weary of taking your pet in. Will not be going back and will also let my friends and family member know of this.

Roxie loves the girls and Adam. She has so many friends at day care. I am comforted knowing that…read moreour baby girl Roxie is being well cared for! Thank you for giving us that peace of mins. Roxie is our Australian Shepard pup. She

My dog was banned from this location…read more.. And here's why... another dog that was previously banned was allowed back into daycare... the reason it was banned beforehand was because the dog was aggressive towards other dogs and was impossible to get him into a crate. One day this dog started picking on several dogs, including my dog... another dog initiated a fight and several of the dogs ganged up on the previously banned dog. In the video that I have, it is clear as day that my dog was wanting to play but the banned dog kept bullying him... out of self defense, my dog bit him, the fight was broken up by staff, and my dog didn't put up a fight when it was crated. The other dog (at least 70 lbs) laid himself out refusing to be crated. Some of the staff are not trained properly at all to prepare for situations like these... it's clear. My dog has never been ball aggressive or anything of that nature... but the staff should know what dogs play better when they have balls or toys to play with... I've heard from previous employees that several of the current staff members didn't like working in rooms with my rambunctious shepherd because they were afraid of him (his bark sounds very aggressive, but he's honestly the sweetest, most rambunctious puppy). They would keep my dog crated for hours... some days he'd come home from daycare smelling of pure dog urine. To top it all off, the owner doesn't even like dogs. Quite laughable if you ask me.