The store itself is fine. The vet is what I have a problem with. I had a very sick kitten and ended up racking up a huge bill. They seemed more concerned about pushing their pet insurance policy than with the welfare of my pet. And honestly, at the moment, I wasn't sure if my new kitten would survive the week better yet an entire year's worth insurance. And I made it clear that I couldn't afford the visit yet a monthly fee for a plan... even though I would get a slight discount if I signed up. Then for the fallow up visit, my kitten had pink eye and I asked if I could bring in my other cat as well since she was showing symptoms but didn't need work up. They said yes. They ended up charging me for two visits since I brought both animals. I suppose that's fair but it was a miscommunication that cost me money I already didn't have. I ended up spending $800 on two appointments and they don't have a payment plan. read more

We've been bringing our dog here for grooming for 4 years. We never had any issues, and they do a great job on her.

This store is never stocked with items that we need( cat, dog, gerbil, fish) The staff could care less about helping us out. Dead fish in tanks. staff more concerned with each other than helping out. Cashier rude and looking at phone. What is with this place?? read more

I HIGHLY recommend that you take your dog else where to have them groomed! They do not spend quality time working on your pet. The staff is friendly but they lack knowledge on BASIC proper grooming techniques! Due to their lack of knowledge, my dog was injured. The manager I spoke with should be fired. DO NOT HAVE YOUR DOG GROOMED HERE! read more

My review is about the grooming salon. I have been bringing my 4 dogs there for as long as I have had dogs. The only problem t bff at I had was with there dispositions, but they always as us gave my dogs good cuts. Until ty he last time I took my shorkies for there haircuts. It was 12/25/17. Good haircuts, but they got kennel cough from the salon. Needless to say, one got it at the salon, but all 4 of my dogs have it now. Very contagious. They must not be paying very close attention to making sure that ALL dogs are up to date with vaccinations. I have 3 to 6 weeks of the worst cough I have ever heard, from all 4 of my dogs. It is just breaking my heart. Be very careful if you take your pet there. I definitely won't be taking mine back. read more

Just like most Petsmarts. Highly overpriced [Check amazon] and poorly housed animals. The feeder fish are most times either sold out or look sickly. Also last time I was there, I walk into an isle and there was a nice big pile of dog poo. Overall the place is dirty, smelly, overpriced and under staffed. read more

If I could give 0 stars I would, but unfortunately I can't. I have never been so disappointed in customer service like I am with Petsmart. I had an issue arise at the Utica, MI location #678 in the grooming area on August 2nd, 2015. Well, let's just say the biggest part of the issue was being told I had an attitude. Oh and even better, the employee that told me that also did not have any Petsmart uniform or name tag on but was behind the counter at the grooming area working. I called corporate that day as I was fuming in disgust and they took down my information and told me that i would be contacted by a store manager within 2 days. I sat back and waited for that call. It never happened. So, on August 21st, 2015 since nothing had still come from this issue, I decided to call AGAIN. I explained the issue again and was told the same thing. I would be in contact with a store manager within the next 2 days. Well, SURPRISE, here we are September 17th and I have not heard ANYTHING from ANYONE. What kind of customer service is that Petsmart? I refuse to shop at Petsmart and I have been telling everyone about my experience there. Treating your customers like that is a disgrace and corporate should be ashamed of how horrible their customer service is. Go to Petco, Pet Supplies Plus, or any other pet retailer out there. I will never give another penny to Petsmart. I'm disgusted. read more

I purchased a dog from this store not too long ago, and he insists on chewing up the curtains every time I play Amy Winehouse. He claims it is because he is Orthodox Jewish, but he is uncircumcised and eats a lot of pork. If you purchase a dog from this establishment, you will not only get a very bad dog, but a damn liar as well. read more

Always very helpful and friendly staff. My dog is always welcomed into their store and most employees call her by her name. Their selections of pet products is very good. It's a one-stop pet store. Highly recommended. read more

We called the grooming department the night before to inquire about expressing our dogs anal glands and we were told that we didn't need an appointment as it was a walk in procedure. We asked if 11 am would be ok and were told it was more than fine. Upon walking into the grooming area of Petsmart there was one other walk in customer in front of us which the groomer manning the computer seemed to have great difficulty handling. In the fifteen minutes that we were waiting to be helped, three other walk in customers came in with their dogs. Once the woman in front of us had her dog taken back, we were immediately ignored and the first woman that came in after us was asked if she needed help even though we were there before her and acknowledged visually several times. Having been here a few times before we brushed it off. However after her dog was taken care of, we were ignored again in favor of the second customer to come in after us, at which point we had to speak up and mention how long we had been waiting. Upon finally being helped, the woman manning the register once again was having great difficulty putting in the services we needed. The first receipt we had received was only for a nail trim, when we had came in for a brush, nail trim, and anal gland procedure. The second receipt we received had every procedure listed, however once at the cash register to pay, only the nail procedure came up again. We had to tell them that the amount was too low and the cashier had to correct it. While our corgi was getting his services done, we shopped in the store for food, treats, and toys for him and spent a great amount. As soon as this was done, we went over to watch the groomers handle our dog. He was repeatedly choked and greatly mishandled by groomer Alyssa H before he was handed to a short, blonde, caucasion groomer wearing glasses (i did not get her name. went back to get it but she was no longer in the grooming area). Upon assuming that everything was ok now, we went back to browse for treats on the wall opposite the grooming area. A few minutes later we were waved over as they had finished our corgi's procedure. When I picked him up, she informed me he was moving too much and she was unable to cut his front nails. She also stated that she should not have done his anal glands first and upset him so badly. His back end was covered in loose fur and he appeared quite dissheveled. Very upset with my services, I took my dog and pointed out that the other groomer we had always had, Mercedes, always took great care with our corgi and understood that they do not like having their feet touched and asked for the proper assistance. She also always brushed all the loose fur off of him and we never received him with a hair out of place. The shorter caucasion woman who assisted Alyssa seemed very annoyed and upset with me after asking how I would get a refund for the service not fulfilled, and her response was very curt. I then had to go back to the cashier to get a refund for the nail clipping service. Upon getting my corgi in the car, who was now whining and shaking at this point, I noticed small specks of blood all over his seat cover. Assuming it was just a minor nick, I ran to do my other errands with my daughter. However, a few minutes after she pointed out that the blood had increased and now there were several bloody spots covering the seat. As a former nurse, I then instructed her to hold him and apply pressure. No longer able to finish our errands, we had to come home to tend to his injury. My daughter then tried brushing the excess loose fur off and gave him a bath to clean the residue from his anal glands off. After getting out of the bath, he ran around the house as usual until we noticed even more blood everywhere. Upon further inspection, we noticed his nail had been cut at least through the middle of his quick. He is currently sleeping in his kennel to calm down, and it has taken me over an hour to clean the blood out of the carpet. I am furious about this experience, and I will never take my dog back here again. The service I received was entirely unnaceptable. If you were hired as a dog groomer, you should at least know the proper procedures in place for the services requested. read more

Very rude and unfriendly staff. I've been there three times and ALL three times I left there unhappy. I bought a Guinea pig there and had everything in my cart and was ready to checkout and THEN the lady tells me I have to put everything back because I was not 18 or older to purchase the Guinea pig. I understand the rule but I would have really appreciated if she would have told me that BEFORE I was ready to checkout. My last time there was even worse. I asked one of the workers if she could check in the back to see if they had a cage they said was available in store and she turned around and told me that the store did not have any storage. Not even one minute later a different employee told her he was going to the back to check the stock in the storage room. Last time I'm going there. read more

My dogs have boarded at the pet hotel a few times and it great! They get play time and even played with my dog privately when she was having a hard time initially in the group setting. You get reports on their activities, interactions and behavior. It's a good safe place to board your pets!! read more