Everyone was nice and very helpful. I am very glad I went to PetSmart today. it was easy to park.

My dog has been groomed here before without any issues, but this visit was a completely different story. I have always been upfront about her being a mix, she resembles a Maltese or Shih Tzu and her profile clearly says "mixed." At check-in, the staff changed her breed to "Maltipoo" because she is "larger than a Maltese" and charged me $11 extra. They also added a $10 "scissor fee" because her coat was supposedly "thick," even though she has straight, thin hair. At check-in, they offered teeth cleaning and nail grinding, and I clearly declined both. When they called to say my dogs were ready, they mentioned the extra $10 charge and told me they did her nails "free of charge," despite my specific instructions not to touch them. To make it worse, my 50lb black lab/border collie mix had a grooming the same day and his was cheaper than my 8lb Shih Tzu/Maltese mix. When I went to pay, my fiancé stayed in the salon to pick up the dogs. He witnessed her rolling her eyes then she approached him. This groomer proceeds to tell him, "I'm sorry your wife is upset... this is why we did the charge, etc. Please bring your dog back again, I loved working with her." Unfortunately, after this experience, my fiancé and I both agree we will never bring our dogs back here. I will say, the rest of the staff I interacted with outside of this particular groomer (Keriann M) were friendly and professional, which makes this experience even more disappointing. I suggest others, especially with mixed breeds, think twice if you expect fair pricing, transparency, and for your wishes as a pet owner to be respected. read more

Women's restroom lock has been broken for 3+ months and does not lock from the inside. I deliver gig app orders for your store and am in there often. The other day I accidentally walked in on an elderly lady thought maybe you don't know because management may not be a woman? Thanks Petsmart Great store, interesting employees. read more

I break my pet sky for a haircut today. They refused to do it because he's getting Arthritis in his back legs. But yet, last month, they did it the month before that. They did it with the same situation. They have no compassion for any animal. They had a worse place to go to look for some other places to take your dog for grooming. You might pay a little more at the other place. But get better service. I'm looking for a better place now. They refused to help my little baby boy, they have no patience for dogs who have medical problems. They only looking to make money. The more they do, the more they make, that's how they are, they have. No compassion, for our loved ones, we have a medical issue. I'll give my name.I might have ashamed to say who I am William f Moore jr read more

PetSmart - My baby boy dog sky who they refused to grooming him because of his arthurite in his back paws - Pet Training Near Me - Summerville, South Carolina

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I have multiple dogs, mixed breeds. Had them groomed at another PetSmart and was charged $57 per dog. Brought them to this PetSmart location and they upped the price to $65 without telling me. (Teresa J) They try to get as many extra services in to raise the price as possible. Do yourself a favor and find another groomer. read more

Went straight to the Veterinarian, Bandield is the name of this surrogate business. Asked if they could tell me more about the Optimun Wellness Plan, they weren't sure but gane me a phone number to call and gave me a pamphlet, no prices on the pamphlet. So we called the number and got a good explanation. We are going to be buying the Active Care Plus which includes vaccines, exams, unlimited visits to the Vet, fecal exams, deworming and One professional dental cleaning per year, all for 44.95 a month plus a one time fee of 54.95 We can get 15% discount on other services like grooming etc Will update as we get the things I mentioned above. read more

After a couple of years grooming my two small dogs and all of a sudden they couldn't "handle them"

The woman working at the front door April 2,2023 at 9:45 AM is beyond terrifying. Unless you're looking for a haunted house experience and you want your Sunday morning ruined, STAY AWAY from this place and order all your pet items from Chewy or Amazon online. They both have excellent customer service and fast delivery. This PerSmart website says they open at 8 AM on Sundays, but when we tried to stop in at 9:45 today, the woman at the front door snarled, "Do you have an appointment?" We replied we did not, and she barked back that they were open for appointments only and shooed us out the door. She is the thing of nightmares. read more

Do not take your dogs to get groomed at Petsmart Azalea Square. They left patches of long hair, testicles are raw from them shaving them, his butt area has many lines going down with different lengths of hair. Very disappointed. read more

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I've had such a wonderful experience with the grooming team at this PetSmart. They are so kind and accommodating and my dogs always look really great. read more

I love PetSmart because my Dog and Cat love their food and supplies. I love the idea of them taking Animals from the pound and trying to find homes for them. I lost my almost 21 year old Dog back in June. I was on the phone with a Johnathan at the Corporate Office. I was ordering some Cat Food and mentioned that I lost my Dog and only Sister in one week. Well yesterday I was sent a Dozen of Pink Roses from Chewy.com. I nearly cried when I opened the box. I have always shopped there and will continue to for my Cat. They really have Angels that work in their Stores. They will always be my Number 1 Store. I promised my Dog when I had her put down that I would always support Chewy and the Animal Shelter in my local Neighborhood read more

I've always had a great experience here - friendly employees who are willing to help! I have to get a particular type of dog food because my pup is getting much older and is very picky about food. They didn't have it this last time, but I went online afterwards and none of the stores had it in the Charleston area. The employees were very helpful and went out of their way to help me. My problem is that I forget to get her food until she's on the last little bit! I will have to start ordering online and set up an auto ship. :) read more

PetSmart - Dogs are really pampered nowadays - Chi for dogs? I use this on my hair sometimes! - Pet Training Near Me - Summerville, South Carolina

PetSmart in Summerville is a complete stop to take care of all of your pet needs. They have a great selection of pet food and accessories and many other pet items all in one place. I have always found exactly what I was looking for when stopping in here and have never walked away without what I needed. The staff here is great and will take time to help you find what you need even when the story is very busy. It seems like there is an appropriate number of staff here to handle everything which is not always the case in every pet store. The store is always clean and smells good for all that goes on here that is impressive. This Petsmart location is one of my favorites to shop at. They are one of the best there is. read more

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I gave it 1 star because it won't let me give less than that. I DO NOT recommend the grooming services if you have a senior dog. Our dog is 14 years old and has some aging issues including being anxious. She has not been groomed professionally since the lock down in March 2020. When I called to make the appointment, they assured me that they could work with my old pup even after I shared with them that she needs some extra TLC due to her age. Yesterday I dropped her off at the groomer at 12:35 for her 1:00 appointment. I restated my concerns And we discussed the few mats she has (due to me grooming her at home and not being a professional dog groomer) and the length of her cut. They took her back and my daughter and I went to look at the fish. We were in the fish department for about 3 minutes and walked to the front of the store to grab a dog treat. We had been gone from the "salon" for less than 10 minutes- probably closer to 5, but I'm being generous. They said that she wouldn't sit still for them to get the mats out, so they would not be able to groom her. The "professionals" had her LESS THAN 10 minutes and decided they couldn't work with her. This is after not one, but TWO conversations about her needs and anxiety. If they had spent a little more time earning her trust, like real professionals do, they could have done the job they were hired to do, but instead I have a 14 year old dog with half of her face trimmed, looking worse than before I took her in. If they can't work with an old anxious dog, how well do they handle young pups that aren't used to a groomer? I am extremely frustrated that they didn't take the time or effort to work with my baby and I will NEVER go back. I highly suggest that you head this warning for your pets' sake. read more

Large Pet store with basic pet essentials to include pet shampoos and perfumes,clothing, crates ect. The store could be a little cleaner as the pet waste collection area of the store often has an unpleasant scent indicating it's not changed frequently. The store has a grooming salon that is hit or miss depending on the groomer that you end up with. read more

PetSmart - Pet perfume - Pet Training Near Me - Summerville, South Carolina

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Just went in to get our dog groomed and because we had to reschedule the grooming for this today we got put in as a new customer instead of existing. Their system was down and had none of the information needed for any vaccines and it's not like we carry it with us when we expect a company as large as petsmart not to screw things up. Sadly we couldn't get our dog groomed. Have to find somewhere else to go. read more

We had a scheduled appointment to have our dogs groomed. We called and let them know we were running late and pushed our time out 30 minutes. My stepson arrived literally 4 minutes late and they turned away. Customer service was poor and getting 3 dogs in and out of a vehicle is a job to be told sorry you are 4 minutes late and we cannit take you! Frustrating! We rescheduled with someone else! What has happened to working with people and making slight adjustments? No customer service these days!!! read more

Great quick stop. I have had our Pups nails done a few times there along with a few grooms. The girls in there are great and seem to care about the animals. Heads up, it is slightly chaotic. The fish selection is great as well, (I bought a 150-gallon tank in here for half of what it would cost anywhere else in town). Best Pet Selection in Summerville read more

I have never experienced any problems at this location. The staff are pretty friendly and the product range is fabulous. I can sometimes pick up a "bargain" at this store, but for the most part my credit card usually takes a beating every time I visit this location. read more

They complained about my dog that gots little stressed out and pooped. They called me a wife about it. All this when before I dropped him off I said he is 17yrs and needs extras love because he feats stressed out. You think they would put it in the notes. Oh well we found a new place to take both our dogs to. And they get them done faster.. read more

My Petsmart visit was more of a Banfield nightmare. I went in here to drop off my dog. This was after the constant phone calls telling me to drop my dog off. After I get into the store, I find out my dog cannot be dropped off due to his past condition. I literally had to wait for him while his exams and shots were done. I mean it did not bother me as much but it is something thay could have stated over the phone. Petsmart is a great store for dogs and cats but I do not recommend Banfield to anyone. I consider this more of a pet insurance. Yes, you do get quality service but it just seems like a rip off. I am paying monthly for a service that I hardly use. I guess that is my fault though because I hardly take my dog in. This store usually has only one cashier open and the lines are ridiculously long. The trainers always seem to stalk my dog as well. Honestly, their service is great and the stores are always clean. I just try to avoid it as a whole due to lines being so long. read more

My mother and I go here for duck feed. This place has a great variety of items for all kinds of pets. The staff are friendly and it is in a nice location as well. read more

It's your typical Petsmart. If you don't have a "Pet Perks" card why bother? I like Petco more, but it's too far. The only thing I like about PM is that they have those cheap, but safe, toys for my teething puppy who is chewing every toy apart. Oh, if you have a puppy, don't bring it in there because you'll be harassed by the damn dog trainer while you're checking out. How annoying. read more

In store staff seems great. The grooming department seems unorganized, lazy and slow. I scheduled a appointment for 6:00 PM and was confirmed for my appointment. My dogs have minor anxiety and I gave them calming medication to ensure the safety of the staff and my dogs. They called me back a few hours later stating that they actually couldn't accommodate that time and I would need to come in sooner. Due to that the medicine didn't have ample time to kick in. Because of that one of my dogs was to stressed and was denied the grooming appointment. Even with 1 less dog the appointment took over 3 hours to finish a simple grooming. (My dog was still wet after being picked up) One of the staff members even implied one of my dogs was overweight. It seems this industry has been going downhill for years. People are to scared these days to do their job and actually take pride in doing it. I suggest people take their dogs to tractor supply or if possible do it at home yourself. It's not worth the money and doesn't seem like a place that actually takes pride in the services they have to offer. read more

Roxie in the grooming salon does a fantastic job! Clean salon. Wish it were in the front of the store not the back, but that isn't anyone's fault. Pricier than local groomers but convenient and they do a good job. read more

Above and beyond!! I have to say I am beyond impressed by the staff at this PetSmart at Azalea Square in Summerville - namely Stephanie and David. I had an issue earlier in the week and filled out and online survey and both Stephanie (assistant store leader) and David (store manager) reached out immediately to assist me. It's exceptional service that I NEVER would have expected. There's something to be said about this level of customer care when most issues just get pushed to the side at large companies. Spread the word! Excellent customer care which is a clear reflection of their concern, support, and love for animals in the community! Thanks PetSmart!!! Thanks David and Stephanie!! read more

Guys if you love your pet this is a great store. Always great service the staff is always helpful friendly and pleasant. They go out of there way to help you and are very nice to my Dog they know his name and speak to him everytime we enter the store I have been shopping here for over six years, and it always is a good experience. They even price match their product from other stores. My dog loves going there and consider it a treat to go. I give them 10 stars if I could the best in the area. read more

This PetSmart is on the small size, but it has lots of selection. The aisles are a little cramped, and you'll find that you will always have to wait for check out. There is another pet store in the area (rather new), so I'm hoping competition will help PetSmart up its game in Summerville. If you know PetSmart, you know there is a groomer and a vet on premises, but I've always been hesitant to visit either. I did have to take a dog to the vet after my vet's hours one time. As soon as my vet was available, I took the dog to my regular vet and discovered that the diagnosis was incorrect. Sometimes, I think it's better to try to treat your bet on your own - if you can - until your vet is open. It doesn't always work out well, but it's better than spending tons of money when your own diagnosis can be just as accurate. read more

The manager that helped us out tonight did a fabulous job definitely could tell that she was hard-working and dedicated. Would definitely recommend this place to anyone they know what they are talking about !! I Believe the managers name was Jenn. read more

I just had a terrible experience. The cashier was very unfriendly and rude. I will not shop here again.

What a crock. Doctor Lady told my son our dog had an ear infection. Gave him no medication because she needed to do all these tests to find out what allergies are causing it on a 10 year old dog. You get nothing lady but a bad review. read more

I paid for nail trimming and because my dog resisted, it was not done. I was still charged for it. I WILL go to some other place that will do what I request. I expect the groomer to go the extra mile because I tip accordingly. I don't want money back. I want the nails ground. read more

This location always has what I need, is always clean and has the nicest employees. (I can't say the same for other locations near me.) I'm always disappointed when I have to stop at another location. read more

We absolutely love Pet Smart. The staff at this location is always courteous and smiling.

Lies to try to upsell you. Tried to buy a goldfish here and they asked the size tank it was going in. They said they wouldn't sell unless we had a 20+ gallon tank. For ONE little goldfish! Of course they'd be happy to sell you a huge tank. Not going back. read more

If I could rate this zero, I would. We took our 7 month old chipoo in for a nail filing, and from start to finish it was a horrific experience. First we walked into the grooming area and my husband tells the girl what we are there for and she tells us to wait and tell the employee that will be doing it, 2 minutes later she finally calls for the employee. We tell her that we need the dogs nails filed and I asked her prices which I never got a clear answer on. She eventually tells me clipping is $9 and I still don't get a price for filing, she says the dogs nails are probably soft enough to not need filing, just clipping. I say okay then clip them please. My husband, children and I leave the room and wait on the otherside of the windows. She looked uncomfortable with us watching and took the dog to the back room, hmm. Ten minutes or so later she comes out with the dog and hands her to my daughter who then has arms torn up by the dogs super sharp nails. We then ask her to go ahead and file them, to which she says she doesn't want to stress the dog anymore? I tell her that it just takes two people, one to hold her and one to file, she was resistant until another employee, who was much more helpful and friendly, thankfully offers to help. Meanwhile, my husband goes to the manager with my daughter and fills him in on the situation. The manager says he doesn't work back there and he doesn't know what goes on????!!! He then tells my husband we should sign up for puppy obedience classes. They finish the dogs nails and proceed to charge me and additional $11 for the filing. I will never bring my dog back here, I still question the treatment of my family pet in the back room. read more

It's Petsmart. A big store with lots of stuff for your pet. I usually get my frozen mice there, for my snake. We also get the dog aspirin for our old weimaraner. Staff is usually friendly. read more

The staff at this location are so rude . If there was another pet store that sold my dogs food that was remotely close I would definitely shop there , unfortunately there isn't . I get in and out of here as quick as I can . read more

I used Nicole for my last appt. previously used another that left much to be desired. She did a great job grooming my Peekapoo will use her again read more

I've been taking my dog to PetSmart in S'ville for 4 years to get him groomed. I have the same groomer, who he is attached to, as he was from a shelter, and was abused. He loves to see her and she does a great job on him. Way to go Nicole read more