Susan did an AMAZING job with my Bichon/King Cavalier baby Max. He had super long, matted fur and…read moreso afraid of groomers. He looks so handsome now and I couldn't be more grateful. I think we found our forever groomer! Thank you so much Susan!!!

Susan has a genuine kind heart for dogs. Another groomer put me in multiple bad spots after…read moreseveral same-day cancellations when employees kept leaving my groomer that I used for five years. I unfortunately can't bathe my dog because of multiple herniated discs. Susan worked overtime and groomed her only a couple of days after contacting her. Susan did an amazing job and she couldn't have possibly made the process easier! Thank you Susan!

All indoors. They don't have individualize schedules for each pup. They put food down and pick it…read moreup within a half an hour, and my dog does not eat fast. The fee is about the same as any other, I think

I'm a business person, it takes a lot for me to go on Google and place a negative one star rating…read morefor any business because I know how difficult it is to operate any business, as a matter of fact this is the only time I have ever done this. I had an appointment for my dog at this establishment, not my first one. I was away on a business trip, my wife brought our dog for a complete grooming and bath for our Australian Terrier Poodle mix Annie. The appointment was for noon and the pickup time was between 2-3PM. My wife showed up to pick up Annie a little early sometime around 2:30PM and walked in while she was still being groomed. Sarah the owner/groomer was about halfway through grooming Annie, she was not happy that my wife showed up a little early, instead of saying, please come back in thirty minutes or longer, she stopped grooming Annie (she was barely half done!) and told my wife she could not continue grooming her because Annie was too excited about seeing my wife at the door (all the grooming is completed in the front of the studio) my wife asked her to complete the grooming, she refused and she did NOT offer to finish the grooming another day, she wanted my wife to pay for the full grooming, and she did, which I am also unhappy about! Annie looks horrible she literally is barely half groomed with the hind legs completed and up to halfway to her middle, the rest of her is about full length. Today I found another groomer to complete the grooming for Annie. I found this behaviour by Sarah extremely unprofessional for a business owner toward a customer who has been coming in for the grooming service she provides for a couple of years, this is really unprofessional behavior period, even if I was a first time client. For this reason I cannot recommend this establishment for dog grooming services again, this type of behavior toward established customers, or any customer, shows that this business does not appreciate their customers, maybe because she has a lot of them and is not worried about losing a few here and there, book an appointment at your own risk here.

The ONLY place I will take my goldendoodle to get groomed. The staff is lovely, family owned and…read moretruly care about your pup. Before and after pics below

I found this terrific grooming salon after reviewing many places on line. I was so excited to…read morelearn that Dori and her mom Kim also breed Salukis. My boy is a Saluki and they are very rare breed. They did such a wonder job on him. I was so excited and elated when I picked him up. Just gobsmacked at how beautiful he looked. They did a top notch job. Gave me additional information about his breed and helpful tips. I have found my place! Thanks so much to them for making me smile and my boy look more fabulous than he is!

Yelp says it best: Woohoo! As good as it gets! Seriously the best pet groomer out there. They are…read morevery friendly and always have appointments available, although not usually same day appointments. Our dog comes home with a cut better than I get and I have a pretty darn good barber. We have a 20ish pound dog and the cut is in the $30-40 range, not bad!

I understand mistakes happen, but to charge me after doing this was a true insult. The first time I…read morecame I had a good experience. So disappointed that I have to find a new place to go.

Great service from a true dog lover! A complete understanding of dogs and their needs.read more

Absolutely wonderful company! They called when they were on their way and it only took about 45…read moreminutes to do the works! They listened to my requests and really provided the best service!! Thank you Kim and Bobbi for treating Max like your own and for giving him the perfect cut!

A great close place to home to take my dog to get his nails trimmed and to get him washed in a…read moresingle big tub with shampoos provide provided. Tons of farm traits like duck feet and chicken feet which my dog loves are found here also..

If you are in need of a fresh clean pet this is an ideal location. They offer two options either…read morestaff grooming or self grooming. The self grooming is really reasonable. The room is large enough for any size dog. I was able to wash a 150lbs foster "pup" with ease. There is a large raised bathing area to avoid "killing" your back. You don't have to worry about trying to lift your pooch as there is a ramp for access. They provide all the needed bathing essentials, from towels, a waterproof apron, and various natural soaps, shampoos, and conditioners, and towels. If your dog isn't afraid of loud noises there is also a blow dryer available to assist with drying your dog. Once you finish your can treat your freshly cleaned friend to a large variety of treats. All the treats are organic and reasonably priced.

I previously brought my two dogs here when I just moved last year. I think they forgot about my…read morelittle Sophie and I was not impressed with the service. I did receive a response from the owner that was very kind. Nine months later I decided to take just one of my dogs Sophie to get groomed. And she is 15 yo maltese - and she is fussy ! I was worried about it. I was worried that she would be upset or that they would not do a good job. I had nothing to worry about. They did a great job they did exactly what I asked for - she was not upset and I can honestly say that my earlier review was based on one mistake that they made a year ago. I think these guys are great and I will be bringing both my dogs back again soon the prices are reasonable and the people there are good people!

We specifically booked a deshedding service, but instead were charged for a basic wash we didn't…read moreask for! The deshedding wasn't done at all. After 2 hours of driving to fix their mistake, the owner Chad refused to apologize, refund, or take accountability and claimed a quick 20-minute brush counted as the full service deshedding. Details: We scheduled a deshedding appointment for our dog the week of the 9th for Friday afternoon. At pickup, I noticed my dog was not fully dry, and the total charge was $55 instead of the $70 we previously paid for a deshedding service. When I asked Eric about the price difference, he assured me the deshedding had been completed and that the groomer simply adjusted the price because my dog was not shedding as much. Later that evening, my dog was shedding more than before the appointment. The following morning (Saturday the 14th), I contacted the owner, Chad, who apologized and asked us to return Tuesday or Wednesday after 5 p.m. so he could correct the issue personally. We drove from Mount Pleasant (30 minutes each way) on Tuesday, but Chad was not present. Eric took our dog back for approximately 20 minutes and later acknowledged that the deshedding service had not been performed. He showed us the amount of hair removed and stated he would inform Chad so the situation could be made right. After not hearing back for several days, we contacted Island Pet again regarding a resolution, including the time spent driving to correct the mistake. During that conversation, Chad was defensive, raised his voice, and stated there would be no refund, credit, or further resolution. He claimed the 20-minute brushing session qualified as a deshedding service, defining it as de-shed shampoo, time to sit, followed by blow drying and brushing. However, that full process was not performed during the original appointment. We booked and expected a deshedding service but were instead charged for a basic wash, plus tip, and spent two additional hours driving.

WATCH THE VIDEO! Tell me how that makes you feel! Then Share. I had one of the worst customer…read moreservice experiences I've ever had at Pet Supplies Plus Goose Creek. This happened at the 208 St James Ave location on Saturday, May 16. I came in around 1:00 p.m. to use the self service dog bath station while running between errands. It should have been a quick and simple visit, but it turned into an extremely uncomfortable experience because of Sheldon, who I later found out was the store manager. From the moment I walked in, Sheldon had a rude, dismissive, and unpleasant attitude. At checkout, he gave me a receipt and told me I needed to give it to someone in the back. When I walked to the bathing area, there was no one there to check the receipt, explain anything, or assist. The self service dog wash area was dirty and not well maintained. There were 2 bath stations, and the area did not look properly cleaned. The dryer also was not working properly, which is a major problem when someone is paying to use a self service dog bath. When I asked how I was supposed to dry my dog, Sheldon handed me a towel and said he doesn't really go back there and didn't know. I also asked if they had a rubber scrubber or bathing brush available because many self service dog wash stations provide something to help wash through the dog's coat properly. I was told to just use my hands. A groomer came over and said they use their hands as well. I understand some dogs may have sensitive skin, but if basic bathing tools are not provided, staff should be able to explain that professionally instead of making the customer feel like they are being difficult for asking. The worst part was Sheldon's behavior. Instead of handling a simple customer concern calmly, he became rude, dismissive, and started cursing. The altercation happened around 1:14 p.m. When I began recording because of how uncomfortable and unprofessional the interaction became, he claimed that I cursed at him, which I did not. I tried to speak to him calmly, and when I said "my friend," he responded, "I'm not your friend," and walked away. That type of behavior is unacceptable from any employee, but it is especially unacceptable from someone in a management position. A manager should set the tone for the store, speak to customers professionally, de escalate concerns, and help solve problems. Sheldon did the complete opposite. I do want to say that Colin was polite, professional, and friendly. After Sheldon left, Colin tried to speak with me and apologize on behalf of the manager. His communication felt appropriate for a pet friendly, family environment, and he handled himself well. Everyone else in the store seemed friendly, which makes this even more disappointing. One person's conduct completely ruined the entire experience. I also noticed another recent Google review from a customer raising concerns about the self service dog wash area, including safety concerns with the setup. Based on my experience, it seems like the dog wash area may need serious review from ownership and corporate. I left the store around 1:29 p.m. and later submitted a complaint to the owner contact provided to me by a female manager at the store. I will not be returning to this location. The self service dog wash area was dirty, the dryer was not working properly, the support was poor, and the store manager's behavior was completely unacceptable. This location needs serious attention from ownership and corporate.

PET SUPPLIES PLUS -- GOOSE CREEK, SOUTH CAROLINA 208 St…read more James Avenue, Goose Creek, SC INCIDENT: AUGUST 22, 2026 I never imagined trying to resolve a complaint about three bags of dog food left in my driveway in the rain would end with a manager putting both middle fingers near my face, repeatedly flipping me off, repeatedly telling me to "get the f*** out," and employees coming outside toward my vehicle while I was calling corporate. My order had specific delivery instructions, and I have the screenshot: "FRONT PORCH ONLY. Do NOT leave in driveway." It also instructed the driver to open the middle gate and stated the dog food MUST be on the porch. Instead, all three bags were left in my driveway. It rained, and I came home to three soaking wet bags. I called the store that night and spoke with Cinder. I was told the issue would be passed to a manager. I never heard from anyone. I also called and messaged Lori, the franchise owner, with no response. I eventually contacted corporate. On August 22, my birthday, I went to the Goose Creek store and spoke with manager Sheldon. He repeatedly insisted the instructions "weren't on the ticket." I showed him they appeared on MY order and explained Cinder had said there could have been a glitch. That was what I wanted investigated. Sheldon also told me it was our responsibility to contact Uber. I didn't choose Uber; Pet Supplies Plus did. Adam at Pet Supplies Plus corporate later confirmed to me that Uber is the delivery service they use and told me the store is supposed to handle the issue with its delivery service, including a replacement or refund. Instead of investigating, Sheldon became hostile and said words to the effect of, "I know you. You always come in and fing complain." He then put both middle fingers up close to my face. THAT is when I pushed the cart away. Yes, I became angry and called him a "f*r." I'm including my reaction because I'm telling the whole story. Sheldon continued down the aisle, repeatedly turning around and flipping me off. While I walked toward the front door, he flipped me off again and repeatedly told me to "get the f*** out of the store." He then accused me of following/stalking him while I was literally walking toward the FRONT DOOR after being told to leave. I even asked the cashier, "Isn't that the front door?" I left. That should have ended it. I got inside my vehicle and called corporate. While I was speaking with Adam, Sheldon, Kristina the groomer, and other employees came outside toward my vehicle. Sheldon went behind my vehicle and appeared to be taking pictures/video. To be completely accurate, Kristina and I did NOT have a verbal exchange. She came extremely close to my vehicle and, from what I observed and could read from her lips, I recall her saying words to the effect of, "Why don't you get out of the car, f****r?" I did not respond. I stayed inside my vehicle and continued telling Adam what was happening. I also heard another man in the background, sounding extremely agitated, making statements about wanting to kick my ass and kill me. I did not take that lightly. Having multiple employees come outside after I had already left and approach my vehicle felt like intimidation. I was concerned for my safety because I had no idea how far this might escalate. Let's be clear: I had already left the store. I was sitting inside my vehicle. I was on the phone with their corporate office. Why did multiple employees need to come outside after me? And what started all of this? Three bags of dog food. My order clearly stated "FRONT PORCH ONLY. Do NOT leave in driveway." The food was left in the driveway, it rained, and the bags were soaked. A simple customer service issue escalated into a manager putting both middle fingers near my face, repeatedly flipping me off and ordering me out, followed by employees coming outside toward my vehicle while I was speaking with corporate. People considering this location should also look through its Google reviews. There is another review involving Sheldon with a recording/video. Don't take my word for somebody else's experience. Read it, watch it, and judge it yourself. Pet Supplies Plus corporate has been made aware of what happened. Adam was on the phone with me while the situation outside was unfolding. Customers deserve professional treatment even during a disagreement. Once a customer has been told to leave and HAS LEFT, there is no reason for a customer service dispute to continue outside around that customer's vehicle to the point where the customer feels intimidated and concerned for his safety. All of this could have been handled with: "We're sorry. We'll contact our delivery service and replace the damaged food or refund your money." Instead, somehow we ended up here. Absolutely unbelievable.

Would recommend Emily to anyone! She did an amazing job…read morewith both of our dogs. We've gone to her twice now to have their anal glands done. For the convenience of her coming to you for these services is more than reasonable. It's easy to book an appointment with her online. She will text you so you know when she's on her way, and is very quick to respond to texts if you have any questions. She arrived early both times, and is very efficient with setting up her table and other necessary equipment. She was very loving towards our dogs, giving them little treats and making a point to introduce herself to them to help make them both feel more comfortable with her and her assistant. She did an all-around great job! I highly recommend her to anyone with a furry friend! :) Emily and her staff are COVID sensitive and practice all required precautions.

Emily and her staff are extremely professional, punctual, and knowledgeable. She is very responsive…read moreif you need to reach out. She made my pets feel comfortable while performing an anal gland expression, which isn't so pleasant. Recommend to everyone! She and her staff are COVID sensitive and practice all recommended guidelines.