i have used them for about 3 years. the last time I took my fur baby there she started shaking she has never done that before. they keep her for 4 1/2 hrs she is not crate trained . they tell you when you drop them off it could take up to 4 hours. they have never keep her this long before. she is part poodle and Yorker weights 9 lbs. they over book there is no reason it should take 4 hrs to groom a dog. I called and talk to someone there a bout keeping her that long. she we inform you it could take up to 4 hrs. she was not sympathetic
about my concern or would not even try to work something out with me. I told her I will not be bring her back if they can not shorten the time. she said that is there policy. She can't do anything about it. if a groomer can't work with you then are not a good groomer. I would not recommend this place I can't even clip her, she goes crazy since her last visit with Zen Spa. read more