WATCH THE VIDEO! Tell me how that makes you feel! Then Share. I had one of the worst customer…read moreservice experiences I've ever had at Pet Supplies Plus Goose Creek. This happened at the 208 St James Ave location on Saturday, May 16. I came in around 1:00 p.m. to use the self service dog bath station while running between errands. It should have been a quick and simple visit, but it turned into an extremely uncomfortable experience because of Sheldon, who I later found out was the store manager. From the moment I walked in, Sheldon had a rude, dismissive, and unpleasant attitude. At checkout, he gave me a receipt and told me I needed to give it to someone in the back. When I walked to the bathing area, there was no one there to check the receipt, explain anything, or assist. The self service dog wash area was dirty and not well maintained. There were 2 bath stations, and the area did not look properly cleaned. The dryer also was not working properly, which is a major problem when someone is paying to use a self service dog bath. When I asked how I was supposed to dry my dog, Sheldon handed me a towel and said he doesn't really go back there and didn't know. I also asked if they had a rubber scrubber or bathing brush available because many self service dog wash stations provide something to help wash through the dog's coat properly. I was told to just use my hands. A groomer came over and said they use their hands as well. I understand some dogs may have sensitive skin, but if basic bathing tools are not provided, staff should be able to explain that professionally instead of making the customer feel like they are being difficult for asking. The worst part was Sheldon's behavior. Instead of handling a simple customer concern calmly, he became rude, dismissive, and started cursing. The altercation happened around 1:14 p.m. When I began recording because of how uncomfortable and unprofessional the interaction became, he claimed that I cursed at him, which I did not. I tried to speak to him calmly, and when I said "my friend," he responded, "I'm not your friend," and walked away. That type of behavior is unacceptable from any employee, but it is especially unacceptable from someone in a management position. A manager should set the tone for the store, speak to customers professionally, de escalate concerns, and help solve problems. Sheldon did the complete opposite. I do want to say that Colin was polite, professional, and friendly. After Sheldon left, Colin tried to speak with me and apologize on behalf of the manager. His communication felt appropriate for a pet friendly, family environment, and he handled himself well. Everyone else in the store seemed friendly, which makes this even more disappointing. One person's conduct completely ruined the entire experience. I also noticed another recent Google review from a customer raising concerns about the self service dog wash area, including safety concerns with the setup. Based on my experience, it seems like the dog wash area may need serious review from ownership and corporate. I left the store around 1:29 p.m. and later submitted a complaint to the owner contact provided to me by a female manager at the store. I will not be returning to this location. The self service dog wash area was dirty, the dryer was not working properly, the support was poor, and the store manager's behavior was completely unacceptable. This location needs serious attention from ownership and corporate.

Definitely the best pet store here. I can order online and pick up in about an hour or get items…read moredelivered to my house same day if I order before 1 PM. Love the layout of the store. The employees are always pleasant. It's always clean. They have a pet washing station as well. Plus, they always send coupons in the mail. Love, love, love this place.

Great service from a true dog lover! A complete understanding of dogs and their needs.read more

Absolutely wonderful company! They called when they were on their way and it only took about 45…read moreminutes to do the works! They listened to my requests and really provided the best service!! Thank you Kim and Bobbi for treating Max like your own and for giving him the perfect cut!

I have been using the clippers on my 9 month old labradoodle. In the middle of his cut this time,…read morethe blade became too dull to cut his hair. Took him to Special Pets to clean him up while I waited on my new blade. When I picked him up he looked AMAZING! His fur looked like velvet and they were very reasonable with the price! Now we are Looking at doing this every quarter. Great service at a great price. Everyone has said how handsome he looked!

So I've taken my dog here for several baths. They have always treated my girl so well. She smelled…read moregreat and they would do a great job. Her bath would be $35 and I'd always tip $10-$20. Well it's been about a year since I've taken her because of COVID and just wanting to save money and bathe her myself. (She never needs a haircut) Anyways I called to make an appointment and the lady told she has her scheduled for xx date during the week and she could be ready by noon for pick up. I had my father drop her off on the day of appointment and they said they didn't have an appointment for her. So he called me in a panic. I spoke to the lady and she accidentally scheduled her for a weekend! When we aren't available. Thankfully she owned up to the error and said she could still work her in that morning. Great!!! I go and pick her up. They tell me the total. A simple bath went from a reasonable $35 to $60! She was t needing a haircut, she just needed a bath. The lady explained they are under new management and prices went up due to inflation. I could understand $10 maybe $15. But it would have been nice to know the prices nearly doubled since my last visit (which you can see when they pull your file). Okay so fine. I will pay that but what I notice with the new management they lack the "special" touch they use to have. Like bandanas and cute goody bags they sent you home with (usually a progress report and a dog treat). I paid more and got less special treatment. Not to mention the next day my dogs skin was having a reaction to whatever they used. And I'm my file it stated to use oatmeal or hypoallergenic shampoo which I'm guessing they didn't otherwise her skin wouldn't have been red and flaky. So in all, I went from being a long time happy repeat client to a client who will no longer be returning for multiple reasons. The big one being customer service.

Susan did an AMAZING job with my Bichon/King Cavalier baby Max. He had super long, matted fur and…read moreso afraid of groomers. He looks so handsome now and I couldn't be more grateful. I think we found our forever groomer! Thank you so much Susan!!!

Susan has a genuine kind heart for dogs. Another groomer put me in multiple bad spots after…read moreseveral same-day cancellations when employees kept leaving my groomer that I used for five years. I unfortunately can't bathe my dog because of multiple herniated discs. Susan worked overtime and groomed her only a couple of days after contacting her. Susan did an amazing job and she couldn't have possibly made the process easier! Thank you Susan!

I had a very bad experience with this place and would not recommend it. My dog was groomed here and…read morewas cut over five times, requiring a visit to the vet. No one informed me at pickup, and the manager tried to blame it on my dog being matted, which does not justify multiple injuries. The boarding experience was just as concerning. When my dog was picked up, his belongings were disorganized, and his bed was returned soaked in dried feces. Staff admitted multiple dogs had diarrhea but never contacted me. They also said they sometimes give dogs pumpkin without notifying owners. Communication between staff and management was extremely poor, and no one seemed to know what was going on with the animals. It appears my dog may have been left in an unsanitary condition for days without proper care. The staff showed little concern or accountability, and responses felt scripted and dismissive. Overall, this facility lacks proper communication, cleanliness, and care. I will not be returning and urge others to be cautious when trusting them with their pets. I have recorded calls and photos so i do not want to see this business coming back with some weak response. My mom used them years ago and the experience was top tier. She got photos sent to her everyday, a report card saying whether he ate or didn't and if he actually played with the other animals or not. We spend our hard earn money and trust that this place is going to take care of our fur babies. Communication is key especially when dealing with animals who can not tell us what is going on. If i could leave 0 stars i would. Please do not bring your animals here i don't care if it's your last resort. I made a post on social media about it and the responses i received were out of this world. The front desk girl Danielle has absolutely no idea what is going on and the male managers response is always what do u want out of all this. Umm I want absolutely nothing from you because my dog is never coming back. I want yall to get your stuff together and take better care of the animals that are left in your care... i have contacted the owners and the appropriate people. I WILL BE TAKING THIS THE DISTANCE and i truly mean that. Sincerely a loving and caring dog owner. I need to speak up for these poor animals and let future owners know what's really going on here because it is absolutely unacceptable all across the board...

Blackie enjoys her spa day! She always looks so cute! I would definitely recommend the grooming…read moreroom.

Celeste has always gone out of her way to accommodate my schedule. Her grooming is top-notch and…read moremy dogs look great when she is finished with them. I couldn't recommend more!

We are so grateful to have found Ms. Christine! She did such an Amazing job. The appointment went…read moreas scheduled and described. No long waiting to drop off and no 2/3 hours before pick up, wondering if our fur baby was okay. She even sent an updated pic to capture the moment during his 1 hour appointment. We couldn't be more happier. No dog kennels, no rushed job on his grooming. Only one on one with just our fur baby. Ms. Christine was very patient, friendly and professional. We have found the perfect place and are super excited! We look forward to seeing you again soon Ms Christine! Next appointment already scheduled!

We love primp your pet Caroline is wonderful,…read more Our dog was with her previous groomer 10 years.she got my dog loving to see her. Couldn't be happier!!!

If you are in need of a fresh clean pet this is an ideal location. They offer two options either…read morestaff grooming or self grooming. The self grooming is really reasonable. The room is large enough for any size dog. I was able to wash a 150lbs foster "pup" with ease. There is a large raised bathing area to avoid "killing" your back. You don't have to worry about trying to lift your pooch as there is a ramp for access. They provide all the needed bathing essentials, from towels, a waterproof apron, and various natural soaps, shampoos, and conditioners, and towels. If your dog isn't afraid of loud noises there is also a blow dryer available to assist with drying your dog. Once you finish your can treat your freshly cleaned friend to a large variety of treats. All the treats are organic and reasonably priced.

Just moved here and got my 2 dogs nails clipped. *no appt and took them back quickly. *super nice…read morestaff *great items in the store *reasonable prices. I'll definitely be going back!