The ONLY place I will take my goldendoodle to get groomed. The staff is lovely, family owned and…read moretruly care about your pup. Before and after pics below

I found this terrific grooming salon after reviewing many places on line. I was so excited to…read morelearn that Dori and her mom Kim also breed Salukis. My boy is a Saluki and they are very rare breed. They did such a wonder job on him. I was so excited and elated when I picked him up. Just gobsmacked at how beautiful he looked. They did a top notch job. Gave me additional information about his breed and helpful tips. I have found my place! Thanks so much to them for making me smile and my boy look more fabulous than he is!

All indoors. They don't have individualize schedules for each pup. They put food down and pick it…read moreup within a half an hour, and my dog does not eat fast. The fee is about the same as any other, I think

I'm a business person, it takes a lot for me to go on Google and place a negative one star rating…read morefor any business because I know how difficult it is to operate any business, as a matter of fact this is the only time I have ever done this. I had an appointment for my dog at this establishment, not my first one. I was away on a business trip, my wife brought our dog for a complete grooming and bath for our Australian Terrier Poodle mix Annie. The appointment was for noon and the pickup time was between 2-3PM. My wife showed up to pick up Annie a little early sometime around 2:30PM and walked in while she was still being groomed. Sarah the owner/groomer was about halfway through grooming Annie, she was not happy that my wife showed up a little early, instead of saying, please come back in thirty minutes or longer, she stopped grooming Annie (she was barely half done!) and told my wife she could not continue grooming her because Annie was too excited about seeing my wife at the door (all the grooming is completed in the front of the studio) my wife asked her to complete the grooming, she refused and she did NOT offer to finish the grooming another day, she wanted my wife to pay for the full grooming, and she did, which I am also unhappy about! Annie looks horrible she literally is barely half groomed with the hind legs completed and up to halfway to her middle, the rest of her is about full length. Today I found another groomer to complete the grooming for Annie. I found this behaviour by Sarah extremely unprofessional for a business owner toward a customer who has been coming in for the grooming service she provides for a couple of years, this is really unprofessional behavior period, even if I was a first time client. For this reason I cannot recommend this establishment for dog grooming services again, this type of behavior toward established customers, or any customer, shows that this business does not appreciate their customers, maybe because she has a lot of them and is not worried about losing a few here and there, book an appointment at your own risk here.

Would recommend Emily to anyone! She did an amazing job…read morewith both of our dogs. We've gone to her twice now to have their anal glands done. For the convenience of her coming to you for these services is more than reasonable. It's easy to book an appointment with her online. She will text you so you know when she's on her way, and is very quick to respond to texts if you have any questions. She arrived early both times, and is very efficient with setting up her table and other necessary equipment. She was very loving towards our dogs, giving them little treats and making a point to introduce herself to them to help make them both feel more comfortable with her and her assistant. She did an all-around great job! I highly recommend her to anyone with a furry friend! :) Emily and her staff are COVID sensitive and practice all required precautions.

Emily and her staff are extremely professional, punctual, and knowledgeable. She is very responsive…read moreif you need to reach out. She made my pets feel comfortable while performing an anal gland expression, which isn't so pleasant. Recommend to everyone! She and her staff are COVID sensitive and practice all recommended guidelines.

I previously brought my two dogs here when I just moved last year. I think they forgot about my…read morelittle Sophie and I was not impressed with the service. I did receive a response from the owner that was very kind. Nine months later I decided to take just one of my dogs Sophie to get groomed. And she is 15 yo maltese - and she is fussy ! I was worried about it. I was worried that she would be upset or that they would not do a good job. I had nothing to worry about. They did a great job they did exactly what I asked for - she was not upset and I can honestly say that my earlier review was based on one mistake that they made a year ago. I think these guys are great and I will be bringing both my dogs back again soon the prices are reasonable and the people there are good people!

We specifically booked a deshedding service, but instead were charged for a basic wash we didn't…read moreask for! The deshedding wasn't done at all. After 2 hours of driving to fix their mistake, the owner Chad refused to apologize, refund, or take accountability and claimed a quick 20-minute brush counted as the full service deshedding. Details: We scheduled a deshedding appointment for our dog the week of the 9th for Friday afternoon. At pickup, I noticed my dog was not fully dry, and the total charge was $55 instead of the $70 we previously paid for a deshedding service. When I asked Eric about the price difference, he assured me the deshedding had been completed and that the groomer simply adjusted the price because my dog was not shedding as much. Later that evening, my dog was shedding more than before the appointment. The following morning (Saturday the 14th), I contacted the owner, Chad, who apologized and asked us to return Tuesday or Wednesday after 5 p.m. so he could correct the issue personally. We drove from Mount Pleasant (30 minutes each way) on Tuesday, but Chad was not present. Eric took our dog back for approximately 20 minutes and later acknowledged that the deshedding service had not been performed. He showed us the amount of hair removed and stated he would inform Chad so the situation could be made right. After not hearing back for several days, we contacted Island Pet again regarding a resolution, including the time spent driving to correct the mistake. During that conversation, Chad was defensive, raised his voice, and stated there would be no refund, credit, or further resolution. He claimed the 20-minute brushing session qualified as a deshedding service, defining it as de-shed shampoo, time to sit, followed by blow drying and brushing. However, that full process was not performed during the original appointment. We booked and expected a deshedding service but were instead charged for a basic wash, plus tip, and spent two additional hours driving.

Good service a bit pricey. Was not anticipating the actual cost to groom my Bernedoodle. Recommend…read moreasking for the price prior to service

They are very professional and cut a Westie haircut pretty good! They take great care of my Little…read moreMan.

This place is convenient, professional and friendly. I take my boy Howdy here every week a d give…read morehim a bath. The staff there always makes a point to say hello and help me, trimming nails and getting my station all set up for a quick in and out. I would Recommend this place to any and all dig owners. Much love to those who work there.

I don't normal write reviews but felt like I had to for this business…read more I do not recommend this business. Stay far away! My first experience here was when I brought my dog in for grooming. I had the first appointment of the day, yet it took over 3 hours before he was ready. The next time I brought him in, they accidentally cut him during his grooming appointment. I was not informed about what happened when I picked him up. My dog ended up needing pain medication and wearing a cone for more than two weeks. Given what happened, I would have expected that they would have acknowledged it and apologized.They only did after I pointed it out... I brought him back again, and I was told it would take a little longer than usual because they were training someone. Considering the previous experience, I assumed they would make an effort to get him in and out as quickly as possible. Instead, 4.5 hours later, I finally got to pick him up. Then, during another visit, I was waiting in the lobby for about 10 minutes when another customer's dog jumped over the fence and got out. I immediately helped get the dog back inside. Rather than addressing the situation or taking responsibility for the fact that the dog was able to jump the fence, they blamed me for not making sure the front door was closed tightly.  I did close the door behind me, obviously they were trying to find someone to blame. Shortly afterward, they canceled my next appointment and told me that we should "part ways." Based on the timing, it was pretty clear why. My overall experience has been extremely disappointing. I feel that when something goes wrong, instead of taking responsibility, they look for someone else to blame--and if you speak up about your concerns, you risk being dropped as a customer. I would not recommend this business to anyone looking for a groomer they can trust with their dog. Do your research and choose somewhere else.

My Chocolate lab loves the Barker Lounge. It's the only place I've taken her for the day where she…read morejust comes home and passes out until the next day.

Had my initial evaluation visit. All went well. We visit…read morethe area a couple times a year and plan to use them from now on. My dog doesn't play and is pretty stressed without me - from an abuse situation. They said she did fine. Whew.

Recently switched groomers due to suspected negligence and the pups couldn't be happier. They left…read morezen dog spa very happy, soft and so clean! One of my dogs is really vocal which I believe caused issues at the previous groomer but when I went to pick him up, the girl at the counter said they found it hilarious. Overall, we really enjoyed Zen dog spa and we will definitely be back

By far the best groomer I've taken my pup to in Charleston! I've taken him to 3 different places,…read morebut this place is wonderful! The staff have been very friendly each time I've been in. The place itself is very clean and well-organized up front. They give my mutt the perfect haircut, even though his hair is always all over the place. They have upgrade options for more pampering, but I go with the standard bath & cut & nail trim and it's only around $50-55. Pretty reasonable, high quality place. Take your pup here, they'll love it! They also get a cute seasonal bandana before they leave. Great groomer, no complaints!

I always come here to get my dog a special treat! They have great themed treats or seasonal treats…read moreperfect to celebrate any occasion. The staff is always really friendly and helpful!

I can't speak to the grooming side of their offerings which seems to be the source of the poor…read morereviews. My friend was in town and wanted to get a treat for her puppy, so we stopped in. Prices were in-line with what I would expect for luxury pet goods being sold on King Street, which is to say, it's higher than the Petsmart, but freshly baked dog treats aren't something I see there either. They had a fun assortment, and some of them looked good enough that we had to ask if they were for puppies or people. I talked briefly with the owner who was friendly and outgoing. My friend's dog enjoyed the treats, too. Overall and pleasant experience; I don't own a dog (I do have a cat), but if I did, I would definitely come back! J.Ja