1. Susans VIP Grooming

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Charleston, SC

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Susans VIP Grooming

4.7 (13 reviews)
Closed • 7:30 am - 5:30 pm

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11 years ago

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4 years ago

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6 years ago

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6 years ago

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6 years ago

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4 years ago

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7 years ago

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8 years ago

Great owner and staff. They have been my groomers for almost 13 years. Wouldn't think of going anywhere else. Love Susan's !!

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9 years ago

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6 years ago

This is an amazing place. They are really skilled and take pride in what they do. I Highly recommend this groomer.

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10 years ago

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7 years ago

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10 years ago

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Review Highlights - Susans VIP Grooming

“I took our 11lb fur-kid here today and met with both Susan (the owner) and Stacey the Fur-Beauty-Professional.”

Mentioned in 6 reviews

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Barks N' Bubbles - One of our Doodles

Barks N' Bubbles

(38 reviews)

West Ashley

I cannot recommend Barks N' Bubbles more! My weimaraner is quite the handful when anyone attempts…read moreto cut or trim her nails. At the vet, the technicians have given up every single time I've taken her in and has sent her home multiple times because "she wouldn't let them cut more", and told me to come back a few days later to finish the job. She doesn't bite and is sweet as could be but she is very strong and has quite long legs! I saw some great reviews here about being able to cut other anxious pups nails, so I made an appointment and hoped they would be successful with my pup. HUGE SUCCESS! All four paws were trimmed in no more than 7 minutes! And they use the Dremel instead of clippers, so no sharp edges or trauma! Wow. I was so floored I teared up and got choked up! Even after the manicure, my pup was friendly and sweet with the ladies, and was rewarded with some yummy treats they keep on hand! They were so supportive of my dogs anxiety and I watched them shower her in love and sweetness the whole time even though she was unhappy. They let me stay in the room with her and even let me come also help console my pup while they were doing the front paws. The best part, they said it was NOT abnormal for dogs to hate this process, to be scared or anxious, and were incredibly supportive of me. In the past, vets and vet techs have made me feel awful, like I was the worst mom, shamed me for her long nails or for their inability to cut them. Everyone who knows me, knows I don't love ANYTHING as much as I love my dog. I could not be happier and can't wait to see them in 4 weeks for another puppy manicure! Could not be more thrilled. THANK YOU!

All indoors. They don't have individualize schedules for each pup. They put food down and pick it…read moreup within a half an hour, and my dog does not eat fast. The fee is about the same as any other, I think

Island Dog Pet Wash & Market

Island Dog Pet Wash & Market

(35 reviews)

West Ashley

I previously brought my two dogs here when I just moved last year. I think they forgot about my…read morelittle Sophie and I was not impressed with the service. I did receive a response from the owner that was very kind. Nine months later I decided to take just one of my dogs Sophie to get groomed. And she is 15 yo maltese - and she is fussy ! I was worried about it. I was worried that she would be upset or that they would not do a good job. I had nothing to worry about. They did a great job they did exactly what I asked for - she was not upset and I can honestly say that my earlier review was based on one mistake that they made a year ago. I think these guys are great and I will be bringing both my dogs back again soon the prices are reasonable and the people there are good people!

We specifically booked a deshedding service, but instead were charged for a basic wash we didn't…read moreask for! The deshedding wasn't done at all. After 2 hours of driving to fix their mistake, the owner Chad refused to apologize, refund, or take accountability and claimed a quick 20-minute brush counted as the full service deshedding. Details: We scheduled a deshedding appointment for our dog the week of the 9th for Friday afternoon. At pickup, I noticed my dog was not fully dry, and the total charge was $55 instead of the $70 we previously paid for a deshedding service. When I asked Eric about the price difference, he assured me the deshedding had been completed and that the groomer simply adjusted the price because my dog was not shedding as much. Later that evening, my dog was shedding more than before the appointment. The following morning (Saturday the 14th), I contacted the owner, Chad, who apologized and asked us to return Tuesday or Wednesday after 5 p.m. so he could correct the issue personally. We drove from Mount Pleasant (30 minutes each way) on Tuesday, but Chad was not present. Eric took our dog back for approximately 20 minutes and later acknowledged that the deshedding service had not been performed. He showed us the amount of hair removed and stated he would inform Chad so the situation could be made right. After not hearing back for several days, we contacted Island Pet again regarding a resolution, including the time spent driving to correct the mistake. During that conversation, Chad was defensive, raised his voice, and stated there would be no refund, credit, or further resolution. He claimed the 20-minute brushing session qualified as a deshedding service, defining it as de-shed shampoo, time to sit, followed by blow drying and brushing. However, that full process was not performed during the original appointment. We booked and expected a deshedding service but were instead charged for a basic wash, plus tip, and spent two additional hours driving.

The Dog Wash

The Dog Wash

(28 reviews)

Radcliffborough

This place is convenient, professional and friendly. I take my boy Howdy here every week a d give…read morehim a bath. The staff there always makes a point to say hello and help me, trimming nails and getting my station all set up for a quick in and out. I would Recommend this place to any and all dig owners. Much love to those who work there.

I don't normal write reviews but felt like I had to for this business…read more I do not recommend this business. Stay far away! My first experience here was when I brought my dog in for grooming. I had the first appointment of the day, yet it took over 3 hours before he was ready. The next time I brought him in, they accidentally cut him during his grooming appointment. I was not informed about what happened when I picked him up. My dog ended up needing pain medication and wearing a cone for more than two weeks. Given what happened, I would have expected that they would have acknowledged it and apologized.They only did after I pointed it out... I brought him back again, and I was told it would take a little longer than usual because they were training someone. Considering the previous experience, I assumed they would make an effort to get him in and out as quickly as possible. Instead, 4.5 hours later, I finally got to pick him up. Then, during another visit, I was waiting in the lobby for about 10 minutes when another customer's dog jumped over the fence and got out. I immediately helped get the dog back inside. Rather than addressing the situation or taking responsibility for the fact that the dog was able to jump the fence, they blamed me for not making sure the front door was closed tightly.  I did close the door behind me, obviously they were trying to find someone to blame. Shortly afterward, they canceled my next appointment and told me that we should "part ways." Based on the timing, it was pretty clear why. My overall experience has been extremely disappointing. I feel that when something goes wrong, instead of taking responsibility, they look for someone else to blame--and if you speak up about your concerns, you risk being dropped as a customer. I would not recommend this business to anyone looking for a groomer they can trust with their dog. Do your research and choose somewhere else.

Susans VIP Grooming - groomer - Updated October 2026

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