I recently got a new puppy and decided to try the self service dog wash at Dolittles. I told the two clerks that I wanted to wash my puppy but had never been there before. There was no one else in the store at the time. One of them took me to the back room, quickly pointed out the sink, shampoo/conditioner, apron, dryer, grooming products, etc., then left. I'm giving them one star because I really could have used more of an explanation. I had a hard time trying to get the temperature right in the sink with one hand while hold the puppy with the other. The puppy hated it and I struggled to keep her in the sink - she really panicked. When another customer came in later to wash her dog she was more helpful than the staff, pointing out the leash thing in the sink that keeps the dog from jumping out. I won't go into all the details but clearly I needed some guidance when I went out into the store with my dog in a towel asking for help figuring out where the dryer was and how to use it. When the clerk came to show me I told her we were having a difficult time and her reply was, "Well just think how much easier it will be next time." Next time?! Not only will I not go back for a dog wash but they just lost a dog food, treat and accessories customer for life. I didn't expect anyone to wash my dog but a bit more of an explanation and maybe some helpful tips would have made a huge difference. read more