I've been to this Petco a few times now. And I'm always absolutely impressed by the warm, friendly and knowledgeable team members who work there! The store is always clean and organized and has a great variety of pet related product products. I want to give a special shout out to the young man named Frank in the fish and reptile department today. What an absolute gem! It didn't take long at all before he looked my way and asked me if I needed help, and promptly came over and listened to what I needed. He came across as honest and Genuinely caring about the critters we were talking about. I had purchased three little goldfish a few months ago from the store and they are doing so well and they are so much fun that I decided to get three more for my second small tank. Frank was so knowledgeable and he was just as enthusiastic as I was about my goldfish! I love that he gave me some great information and didn't try and be pushy or sell stuff I didn't need. If I was the store owner, Frank is the kind of person I would want to have taking care of my critters, as well as my clients! This location can be challenging for parking and be careful driving in the parking lot because people are a little bit loopy and aggressive. read more

Petco - Our first 3 feeder fish (little goldfish we adore). - Pet Stores Near Me - Summerville, South Carolina

See all

Wow! What a completely different experience today. Yes, the weather is causing internet issues, and poor Billy is overwhelmed. read more

See all

They do a great job on my very nervous dog's nails. Sue is wonderful and does a great job!!

Absolutely horrible experience! I took my Old English Sheepdog in to be groomed. She is admittedly a difficult dog to groom, and I've had hit and miss experiences with groomers at Petco and elsewhere, but this latest grooming is unconscionable. They shaved her completely down, including her head. She had some mats and needed a thorough grooming. I was even okay with clipping her for the summer, but this groomer was negligent and did such a sloppy job, she injured my dog. The LAST thing you want from a groomer. I repeated multiple times that I wanted her to try her hardest to keep length on her, and I KNOW I would have been able to brush her out myself at home. It's just a time consuming process that they don't want to bother with. If they weren't up to the task of grooming a sheepdog, they should have let me know ahead of time. Here are pictures from before the appointment and after. You can see the razor burn and scratches she came home with. And the resulting wound that needed to be treated by a vet. Beware! read more

See all

This store is always so clean when I walk in. I'm amazed that they can keep a pet store as clean as the employees manage to keep this one. I've received good customer service from this location in the past but the icing on the cake was when I realized last week that I had received a coupon for % 50 percent off of one bag of my dog's food, and she was literally in need of more food. Though the coupon had expired a few days prior to me shopping, I mentioned it to the cashier and she of course verified that I was a "Petco Rewards" member and then honored it anyway, that was a savings of nearly $10.00, and it may not seem like much to some however pet parents know how our fur babies can eat their way through dog food in no time flat! read more

"You're just trying to leave here without paying for anything" Groomers are booked for weeks in advance here in Charleston, so I booked this appointment awhile ago for today, which was $75 for a bath and shave & I added an additional $23 for a flea treatment. My husky lab is about 14 yo. He has cancer that is pushing on his bladder which causes him to pee & he cannot help it. I understand this is inconvenient. They are always patient with me & I've never had a problem with them before. Petco has groomed him 4 times in the last 6 months and know all of this, and I tell them every time. A couple hours after dropping him off they text me that due to this, they started to shave him but wouldn't continue and that I wouldn't be charged for the shave. I return to the store to get Marley and they hand me a $74.99 bill. They said I would still be paying $47 for the bath. I said I took today off work, drove 30 minutes, to pay $74.99 for my dog to have a bath and a botched shave job? I'm not paying 74.99 for this. I was expecting to pay for the flea treatment. I expected to pay for the treatment, they maybe apologize, and I go on with my day and figure out how to get Marley properly shaved somewhere else. Instead... This turned into the "manager"- Orlando- telling me that I was just trying to leave here today without paying anything- and he told me I will be tipping the groomer today for the work they did. He told me I will be paying, tipping, or I will not be getting my dog back. At this point Marley has been indoors for 3 hours- he definitely needs to be let out at this point. He offered me a $7 discount. I said I will not be paying. He said I am not getting my dog back. I ended up leaving paying $58.39 and taking it up with Petco afterwards. I cannot believe he also told me I needed to tip. Wow. This is the worst customer service experience I have ever experienced in my life. It is hard enough knowing you're going to lose your dog after 14 years, but having "manager" Orlando refuse to give you your SICK dog back FOR OVER AN HOUR was next level. Petco you get zero stars. read more

Petco - Pet Stores Near Me - Summerville, South Carolina

See all

I stopped in here the other morning to look for some chew deterrent for my dog who insists on licking a specific spot on her back leg until it bleeds. The store is well organized and very clean. They had several brands available in sprays and one in a chew deterrent vet tape (to wrap around her bandage). The cashier was really nice and though I wasn't interested in being a rewards member, she still scanned a store card to see if there were any discounts available on my purchase. read more

Petco - Pet Stores Near Me - Summerville, South Carolina

Ali helped me locate broth for my dog I could not find - great customer service. Always so helpful. read more

Petco - Pet Stores Near Me - Summerville, South Carolina

I love shopping at Petco. My Cat Carrier and Dog beds came from there. I was able to put the Dog Cushion in the washing machine and it came out just like new. read more

I took my puppy goldendoodle to PETCO in Summerville SC (N. Main St) on Sunday Dec 11th for a full groom. This was now my 3rd or 4th time taking Luka (my puppy) to this location when my main groomer is booked. I explained everything I wanted as I normally do and the groomer began petting Luka looking for matting and said nothing to me at that time and told me she would call me in a few hours when she was done. About 2.5-3hrs later I get a call from the lady saying that Luka has matting in his ears (which I was totally unaware of) but she's the groomer, so I figured maybe she saw/felt something i hadn't. She said she would need to shave some of his fur to get the matting out. I told her I didn't want Lukas ears shaved because that would look stupid, but she reassured me it wouldn't look bad and that she could do it in a way that it would remove the matts and still look good. I reluctantly told her if it doesn't look bad, she could do it. She called about an hour or so later and told me he was ready to be picked up. I typically pick him up, but I was unable this time, so my boyfriend left to get him. Once he got there, he went to the grooming counter to get Luka but for some reason this time they handed him the receipt first told him to pay and then come back and grab Luka. Which was odd because the times before we have gotten the receipt and the dog at the same time. So he proceeded to pay and then go back to get Luka. He called me as soon as he got him and told me i would be livid with how he looks. Once he got home, I was in complete shock! I called PETCO immediately voicing my concern. The lady told me his matting was so bad that she had no choice but to shave his ears all the way down. Which was totally absurd because I get my dog groomed every 3.5-5 weeks. And he was just seen by them a few weeks before and he had NO MATTING! So in the matter of a few weeks my inside well-kept dog went from zero matting to sever matting???? I told her i wanted to speak to the manager at which time she told me she was busy and would contact me later in the day. I decided to give the manager a call the next day since she never called me back the night before. She basically told me the same thing the other lady had said and told me all she could do was offer a refund and then told me she would refer me out and that I could no longer take my dog to PETCO for grooming services (which is 100% okay by me). however, they acted as if I had done something wrong. If my dogs' ears were so matted the groomer should have called me back and told me his ears would need to be fully shaved to his skin. I have never been so displeased and pissed off with services rendered. I went in the following day (Tuesday Dec 13th) to get my refund at which time they told me I could get a full refund minus my tip .... WOW just gets better. WORST EXPERIENCE WITH PETCO EVER!!!!!!!!! See before and after pictures read more

See all

Last Friday I brought my 10 month old puppy in for grooming. The groomer, Jonah, called me halfway through to complain that my puppy was was "biting" and wouldn't hold still while she clipped his legs. Upon my expressing surprise (I have videos of my friend's two year old handling his feet and he is always extremely gentle) she admitted that it was just play biting. I had to suggest that she try distracting him with treats or toys (wouldn't you think a groomer would know to try that before calling the owner???) and when I picked him up the grooming job was terribly uneven. We have never had an experience like this with any other groomer. I suspect that Jonah is not an experienced groomer and tends to blame her subpar skills on the dogs and owners rather than improving. To top it off, today (a week later) my dog has developed an ear infection which the vet says was almost certainly caused by the groomer getting water in his ear. We are stuck with a terrible grooming job, sick dog, and $200+ vet bill. Obviously we will never be returning for grooming at this location again. read more

Horrible customer service if I could put zero stars I would After waiting in a long line I approach the register the lady behind the counter rudely tells me that she's closing down this register will be the other register And I need to get in the back of the line read more

Usually a great experience..as I travel an hour to get there. The atmosphere of the store yesterday was unprofessional & unfriendly. Yesterday I went to try to find cat food for my diabetic cat, and a particular type of cat litter. I struggled for 45 minutes to find what I needed. Reading packages, trying to walk around the vaccine clinic ladies And their items and "social gathering" No one helped me. I believe that it's not the person running the registers fault as they were very professional .... The real problem seemed to be a group of ladies that were working in the store from a "vaccine clinic". The ladies carried on conversations while I was there for 45 minutes totally ignoring me. They didn't smile.. they didn't offer any help even though they probably couldn't help me. They went on to tell loud stories about pet owners... vaccine clinic stories about people in Bluffton South Carolina who were rude. It was just a very unprofessional atmosphere, unwelcoming. I'm writing this post just to let the store manager know that they need to say something to the "vet vaccine ladies". Lets be professionals read more

Great store, the management is extremely helpful. I used a grant to purchase fish and a tank for my classroom, they were great! They took the time to explain how everything worked with the care and which food I should use to take care of the fish. The service was top notch. I highly recommend going here for your pet care needs. If you need something ask for Nikki, is is fantastic! read more

Petco on Main Street in Summerville is a great pet store that has everything that you need to care and feed your pets. They have a great selection of many quality items at really good prices and you can find some great value here. The store is very clean and well maintained and that is always important for a pet store as the entire store smells good. I like how all of the different sections of the store are organized as it is easy to find exactly what you need right away without getting lost. The staff here is extremely helpful and is very good at making sure you get all of the assistance that you need and they are very knowledgeable and can answer about any question you have. Overall this is an awesome pet store. read more

See all

We are here quite often because they carry Canidae which we give to our dogs. But even if this weren't the case, I'd be here for other things like bones and toys because it is always clean and I like the feel of Petco significantly more than PetSmart. It feels more upscale without being overpriced. The thing that got me to write this review though is the staff. I love getting those staff members who ask you if they can help, who love seeing your pup when you bring them in, etc. But they're also really great about using coupons. Sometimes they'll have some at the register that they will scan for you, or they'll take ones that might be a few days past - it's just really great to know that they care about you and want to do what's best for the customer. It absolutely keeps us coming back. Big thanks to the staff members that are so good to us and keep the store in tip top shape. read more

Petco groomers are very friendly and most services can be done without an appointment. Nail clipping can be done as a walk in and it's $15.00. They have spa packages for your furry family members too, they have basic shampoo packages all the way up to a blueberry facial. My English bulldog cannot go under the blow dryers because her nose is flat so they air dry her. They used to give a little bag of treats with each visit but they haven't done that the past few times I've been there so they might have done away with that, none the less we love coming to Petco! read more

Petco - Pet Stores Near Me - Summerville, South Carolina

See all

Customer service absolutely exceeded expectations in every way. Erin and William were incredibly friendly and helpful when I needed advice to set up my new aquarium. They didn't make me feel like I was an inconvenience when I asked questions, but instead were eager to help. You can tell this Petco has knowledgeable, passionate associates, and that is a rare find in this day and age. Because of this, Main St. Petco will be my #1 choice and recommendation for pet supplies in the area. read more

Great place to take my pets for a groom. I love their service, and the way my dogs smell after is amazing. The staff is pleasant. I'm really just complimenting the grooming salon overall. The store is just like any other pet supply store. I do however wish they had an online scheduling. It's so much easier than calling. read more

The store is great but grooming staff are in dire need of customer service training. Too many occasions of poor attitudes. Finally decided to say something because it's not a one time occurrence. I hope they get it together. read more

I am a huge animal lover I have three dogs two turtles and the bunny. So I go to petco once a week. You can't find better prices in other stores and there is a huge selection so if items starting from toys ending with crates great selection on birds food and treats bunch of toys pretty much anything you will ever need for any of your pets. I just dropped off my little dog to get her hair do manicure and pedicure:) hairdressers they're usually very nice to the doggies and it's a glass window so you can look at it if you don't trust them. But I always drop them off and leave. Then just clipping nails they buffing them as well. Depends on how busy they are you do you need to make an appointment 3 to 4 days before and it's takes about four hours to get their haircut depends on the dog of course how big they are my little one usually two hours. Can't wait to see the result she's going to be so beautiful read more

Petco - Pet Stores Near Me - Summerville, South Carolina

See all

Petco was quiet the day that I was there. The stores seemed well-stocked and had lots of holiday options. I tend to be someone who wanders around a store when I'm not in a hurry, and I take note of the vicinity of employees. Unfortunately, I came across not one employee the entire I was there. If I was truly looking for something specific and couldn't find it, I would have had some difficulties. On this trip, I was looking for a Christmas gift from dog (yep, I"m one of those people), and I was able to find the toys pretty readily. In addition to not seeing employees, there weren't many customers in the store. I picked out the pup's gift and walked to the front of the store. Considering there was virtually no one in the store, I was quite surprised that I had to wait quite a long time to have my order rang up. I'm not sure if the person in front of me was just slow, was looking for something, or if the store had complications. The layout of the store was just odd to me - especially the very front of the store by the cash registers. I'll return after Christmas to see if the store feels better; but, it probably won't be a regular shopping place for me. read more

Our dog loves going even though she hates water, to have her feet messed with, or having her ears cleaned she still loves going. They are wonderful with her. read more

Great store with very helpful employees and well stocked shelves. It's always clean and uncluttered, and I'm always able to find what I'm looking for. The petpal rewards are definitely worth signing up for! read more

Chrissy the groomer is AMAZING! She is so sweet with my puppies and always does a fantastic job! Highly recommend her!