After my cat enjoyed a play date last week with two of his buddies (and former foster kitties),…read moredecided I had to buy this cool toy that had been brought over for sharing by the other cats' owner. Searched on the internet and Petco.com had it - added bonus, it was on sale. Ordered the toy and marked it for pick-up at the local Mount Pleasant store. I love that feature! Secure the item and pick it up next time I'm out. Received my email from Petco.com saying my order was ready, and it such a simple process. Go in, show them the email on my phone, give my name, and voila - the item is pulled from their cabinet up front (very close to the front door and quick), and I am on my way. Added bonus is getting to see the cute dogs who come in for grooming.

This was the second time I had a terrible experience with Petco Grooming, and it will definitely be…read moremy last. The first time, I called ahead to make sure everything was in order before driving to my appointment. When I arrived, I was told my dog's rabies vaccination was out of date. No one mentioned this during the phone call, and because my vet was already closed, there was nothing I could do except leave and waste my trip. After updating everything, I scheduled another appointment and again called beforehand to confirm there would be no issues. I specifically made sure to bring proof of the rabies vaccination with me. When I arrived, I informed them that my dog takes Prozac daily for separation anxiety. They then refused service, claiming they could not groom dogs taking Prozac. This made no sense. Their website states restrictions regarding sedatives such as Trazodone, but Prozac is not a sedative--it's a daily prescription medication for anxiety. Instead of clearly explaining their policy, Jerry and another employee seemed unable to find the actual policy and were trying to reference unrelated documents. The entire interaction felt disorganized and unprofessional. What was most disappointing was the complete lack of accountability. No one apologized for the inconvenience, despite this being the second time I had called ahead specifically to avoid issues and the second time I wasted my time driving there for nothing. At this point, I have no confidence in this grooming department. If staff members can't accurately communicate or understand their own policies, it doesn't inspire trust in the quality of care they provide. Very disappointing experience, and I will not be returning.

Great service and advice. My pup enjoyed the puppy socializing sessions and is now in Puppy 101…read moretraining. So far so good!

So glad I found out about Dolittles. I recently had an apt fire and was staying in a hotel for a…read morecouple weeks. After seeing how dirty my shoes were after walking through the house, I knew my little girl needed a bath asap. I found out that Dolittles has a self dog washing station and headed over right away. I headed to the back and an employee showed me around as a first timer. They have absolutely everything you need to give your pooch a proper bath including waist high sinks with powerful sprayers, shampoo, scrubbers, towels, and even rubber aprons so you don't get wet. I was in and out in 20 minutes and for $15, my little Mollie was squeaky clean. They have plenty of food, toys, and other pet accessories for sale and I ended up picking up a new brush as well. They're located on Coleman in the plaza at Houston Northcutt which is super convenient as it's right around the corner from me. I'll be back for sure.

I had an amazing experience bringing my dog Ase in for a nail trim! The staff was so kind, patient,…read moreand gentle, making my dog feel completely at ease throughout the entire visit. They handled everything with such care and professionalism, and the nail trim was done quickly and perfectly. It's clear they truly care about the animals they work with. I'm so grateful for the wonderful service and will definitely be coming back. Highly recommend!

Was a great place and recommended by the overwhelming majority of people whom we asked. I…read moreunderstand it is now under new ownership. We had a great experience our first visit under the new ownership but as of this week, we've called three times to schedule a groom and no one has extended the professional courtesy of a return call. Sorry but customer service still matters. We'll take our business elsewhere.

The unprofessionalism is unreal. They have you fill out a very detailed application unlike one I…read morehave ever seen and I have worked and volunteered for years in shelters, rescue centers and workshops. They replied to my lengthy application fast. Which initially brought excitement to our family. Just to read a one line "we need dated receipts and prescriptions for heartworm medications for your other dogs". I included a screen shot of auto renewal with chewy as well as their shot records. With an explanation on not having dates receipts bc we didn't use a pharmacy we used online as well as samples. The one line, unfriendly, gross demanding replies had me dumbfounded. We aren't 15 year olds trying to adopt a shelter mixed breed dog for $500 plus travel. We are professional and well educated people with the means to give this puppy a wonderful life. Clearly this un-named person hiding behind the email palmpaws@yahoo.com is in the wrong industry. It's scary ..... zero passion for they do. Her goal is not to find the best home. It's control. We hope bay boy Bowie finds a beautiful loving home soon.

The person in charge of the website who responds to applicants needs to take a long break as she is…read moreon a power trip. She accused me of being condescending because I simply asked how the application process works. We had requested to meet a few different dogs and told her we were very flexible with our schedules. No response. Offered to foster and she turned me down, accusing me of trying to skirt the system. I reiterated my offer to foster when I read a couple posts stating she was in desperate need, still no response. We have moved on to another rescue group with very positive results, but this has been so disappointing, knowing how many dogs need to find homes and watching this power monger strutting her stuff under the guise of how busy and exhausted she is and she is only a volunteer - BLAH BLAH BLAH. She actually put a disgruntled post up stating how disappointed she was that no one stepped up to foster a dog that was in need and she shamed the readers. What a martyr! I have another friend whose dog died about a year and a half ago and they finally put an application in for a dog a few months back. She and her husband both work from home and do not have children. Their home has a nice fence in the backyard and they both would be perfect candidates for a dog or 2. They cannot understand why no one reached out to them after putting in an application and leaving a couple messages.

Have you Seaside for over five years now and I've had very great relationship. My dogs are well…read moretaken care of there and when they come home, they look fabulous.

Amazing service! My dog gets the best haircuts here. It's hard to find a groomer that knows how to…read moredeal with my dogs coat and I finally have found the perfect place!

April G in the grooming salon always takes good care of our dogs. She has given them all great…read morehaircuts. Highly recommend her. In terms of the rest of the store and Banfield they are a little slow. When I go to checkout there is usually one person at the register, so maybe understaffed? I received little help on the floor. Some older gentleman was ringing me up then told me I had to go back to Banfield for some verification. When I went back there for him to ring me up he was gone. I asked him to finish checking me out and he said he couldn't that he was a cat trainer. I guess their employees do several jobs, instead of focusing on one which maybes them very distracted and unorganized.

This is my 2nd visit to the Mt Pleasant site. I tried to book appointment online for $46, but app…read moredidn't work. I called 48 hours ahead, and requested $46 service. Arrived to a salon that was crowded and at 7:00am fur all over. I decided to try again, and when I checked out the fee was $8 more. I inquired why, and was told there's a holiday fee increase. The groomer told me to ask at checkout about the price. The manager insisted price was online posted (on last page), and I explained how I called in... he didn't care and would not honor. Both store and groom area were dirty, urine and fur on floor, way too crowded, and rude. PetSmart has lost me as a customer ever again as all parts of the visit were disappointing.

Helpful, knowledgeable and friendly staff. Cleaned, well organized store. Convenient location…read more Most importantly, the pet food and treats are the highest quality. Lucia's occasionally stops carrying pet lines that no longer meet their standards of healthy, quality ingredients. I really appreciate their attention to pet food company mergers and acquisitions and how that affects the food quality. The staff goes above and beyond other pet stores. Dolly the Bulldawg loves visiting the store and the staff. They treat her as the diva she thinks she is!!

Very cute pet boutique. Stocked with pets supplies to include shampoos and conditioners ect. Pet…read moretreats, cookies, training treats and chews. They sell dog collars and leashes and some clothing items, as well as canned foods and packaged cat food. The store was organized and clean. The customer service was ok. It wasn't overly friendly or anything. I actually think that I spoke to the woman at the counter first and she was not assisting anyone at the time. I'm a big customer service person, make people feel welcomed and they will remember that! Overall cute pet boutique with cute gifts and goodies.