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    Palmetto Paws

    2.0 (7 reviews)

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    7 months ago

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    Petco

    Petco

    (43 reviews)

    After my cat enjoyed a play date last week with two of his buddies (and former foster kitties),…read moredecided I had to buy this cool toy that had been brought over for sharing by the other cats' owner. Searched on the internet and Petco.com had it - added bonus, it was on sale. Ordered the toy and marked it for pick-up at the local Mount Pleasant store. I love that feature! Secure the item and pick it up next time I'm out. Received my email from Petco.com saying my order was ready, and it such a simple process. Go in, show them the email on my phone, give my name, and voila - the item is pulled from their cabinet up front (very close to the front door and quick), and I am on my way. Added bonus is getting to see the cute dogs who come in for grooming.

    This was the second time I had a terrible experience with Petco Grooming, and it will definitely be…read moremy last. The first time, I called ahead to make sure everything was in order before driving to my appointment. When I arrived, I was told my dog's rabies vaccination was out of date. No one mentioned this during the phone call, and because my vet was already closed, there was nothing I could do except leave and waste my trip. After updating everything, I scheduled another appointment and again called beforehand to confirm there would be no issues. I specifically made sure to bring proof of the rabies vaccination with me. When I arrived, I informed them that my dog takes Prozac daily for separation anxiety. They then refused service, claiming they could not groom dogs taking Prozac. This made no sense. Their website states restrictions regarding sedatives such as Trazodone, but Prozac is not a sedative--it's a daily prescription medication for anxiety. Instead of clearly explaining their policy, Jerry and another employee seemed unable to find the actual policy and were trying to reference unrelated documents. The entire interaction felt disorganized and unprofessional. What was most disappointing was the complete lack of accountability. No one apologized for the inconvenience, despite this being the second time I had called ahead specifically to avoid issues and the second time I wasted my time driving there for nothing. At this point, I have no confidence in this grooming department. If staff members can't accurately communicate or understand their own policies, it doesn't inspire trust in the quality of care they provide. Very disappointing experience, and I will not be returning.

    Palmetto Paws - petstore - Updated October 2026

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