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    The Pooch Palace

    3.0 (28 reviews)
    Closed 7:00 am - 12:00 pm, 2:00 PM - 7:00 PM

    Services - The Pooch Palace

    Bath and groom only

    Pet boarding

    Full grooming

    1 More Service

    Pet haircut

    The Pooch Palace Photos

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    Injury sustained by something at the Pooch Palace facility on Long Point Road.
    Rachael H.

    My dog, Red, really loved going to Pooch Palace and always came back tired and happy. I travel a lot with Red but Charleston is my home and I brought Red here at least weekly when I was in town. In my travels I haven't really found another facility that provides what Pooch Palace does, which is why what happened to Red and the way Pooch Palace and, in particular, it's owner, Jeff Sutton, handled the following situation is incredibly disappointing. Right before Thanksgiving I got a call around 3:30pm from Katie at Pooch Palace to let me know they were taking Red to the emergency vet because his leg was sliced open by something at their facility. She was incredibly apologetic and said they didn't know how it happened. She stated there wasn't a fight and they were going to go through all the video footage to find out what injured my dog. She also told me that I wouldn't have to worry about anything and that Pooch Palace would cover the cost of Red's medical treatment. I met Red and one of the employees from Pooch Palace at the vet. Again, she was incredibly apologetic and I asked her about Pooch Palace covering payment and she told me that they were going to cover it and her manager told her to call the office before she left so she could give the vet the Pooch Palace credit card information. This information was never provided to the vet. Red was at the vet for the next 8 hours before I could take him home. Fast forward a month and the week before Christmas I received a call from Jeff Sutton, the owner of Pooch Palace, and he told me he will not cover the $950 bill and that his employees never told me Pooch Palace would cover the bill. He said maybe they said Pooch Palace would work with me to cover the cost. That is not what they said. He said Pooch Palace would cover $200 because that's what's in their contract. I'm not going to dispute the contract. But, I was given verbal confirmation and agreement by two different representatives from Pooch Palace that Pooch Palace would cover all the cost and I wouldn't have to worry about anything. Additionally, my dog didn't fall ill and wasn't in a fight with another dog. Something at their facility sliced my dog's leg open. They did tell me that they still don't know how it happened or what caused it and that several of their security cameras were broken. I can't imagine if my dog were smaller or if he had been sliced open on his stomach. The cut was so clean that the vet said it looked like Red was sliced with a razor blade. It is now the end of February and Jeff still hasn't paid the bill. The vet office (who have been fantastic through this whole ordeal) and I have both contacted Pooch Palace multiple times to inquire about payment and Jeff will not take or return any of our calls. I waited to write this review because I was hoping Pooch Palace would honor their word and pay the bill. But the vet's office is ready to send the bill to collections. $950 is a small expense for a successful business, especially one that just won "Best of Mt. Pleasant" and touts "safety first" on the front page of their website. I even suggested Jeff submit the claim to his liability insurance, which he refuses to do. Even after Red was injured by something at Pooch Palace, and before I received that call from the owner, I was ready to bring Red back there and board him over Christmas. I had even put down a deposit to hold a spot for him over the holiday but their inability to keep their word and do the right thing, means they lost, what would have been, a life long customer. I will never recommend Pooch Palace to anyone.

    Post-Pooch Palace results
    Zach B.

    I'm trying to think of other things we could spend money and get this kind of value. Tiring out two young border collies takes some serious dedication, and someone here is clearly playing with them full time while they are there. Our house is the peaceful and serene place it should be when they come home. Sometimes they're still a little wet when they come out of the gate, but keeping a spare towel in the car is a small price to pay for knowing how much fun they've been having going nutso in that pool. Bravo

    Disgusting green pool

    Brought my dog to the North Charleston location for a trial day a couple days ago and didn't think to request a tour. I was told they had an Instagram page that they posted pictures on and to check it throughout the day and that I might see my dog on there. As I was scrolling through the previous days pictures, I noticed that their pool is green and full of algae. A perfect breeding ground for bacteria for these dogs to ingest and get sick. I also noticed as I drove away that the fence was warped and rotted, and in some spots it looks like it was chewed through, so I did a little bit of research. Apparently they've had multiple dogs escape, the most recent being in April and was missing for two weeks and was found in Ridgeville. One dog escaped and was found shortly after with a shock collar on; the owners had no knowledge of their dog having to wear one. I will not be bringing my dog back here.

    Bella after a fun-filled day at pooch palace!

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    2 years ago

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    4 years ago

    Bad first day at daycare. Our puppy was injured and had to have medical care. Not sure how it happened.

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    8 years ago

    This place is great. If you were a dog you'd want to stay here. Prices are steep but glad to have our dog here

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    Ask the Community - The Pooch Palace

    Review Highlights - The Pooch Palace

    Actually, we lived in North Charleston, almost in Summerville.

    Mentioned in 2 reviews

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    We visited K9 Resorts at their grand opening in Mount Pleasant a few years ago, and have been happy…read morecustomers ever since. We're so impressed by their facility, professionalism, and especially their kind and capable staff. Our small rescue pup has boarded there several times, and she really enjoys it. I love how she gets to play with other small dogs, indoors and out; we appreciate them having separate areas for large and small dogs. They take excellent care of her, even giving her a nice bath on the last morning. Just picked her up after a stay, and she looked happy, fit, and ready for a nice nap. Highly recommend K9 Resorts for taking care of your precious pup.

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    Pampered Pets & Places - Sweet Gretta - been sitting her 11 years!

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    We have quickly become repeat clients, as Connie with Pampered Pets and Places is incredibly…read moreprofessional, responsible, and reliable. It's somewhat nerve wracking to leave town and have someone else staying in your home with your dogs, but now that we've found Connie we feel completely at ease when we have to go out of town and leave our dogs at home. We have used their services on at least 4 occasions now, and our dogs have been happy and healthy when we return home each time. Not to mention they always leave our home in pristine condition. Our senior dog who takes medicine and has a variety of health issues and mobility problems is always well loved and cared for while we're gone. And our younger dog who needs plenty of exercise and structure gets exactly what she needs. We are so happy to have found a reliable and competitively priced pet sitting service and we would not hesitate to recommend them to anyone else looking for help with their beloved pets!

    Connie took care of my senior dogs (13 & 18) for a week while I visited family. I am new to the…read morearea so interviewed a couple of candidates. I knew from the moment I interviewed her she was the one for our dogs. She genuinely cares about dogs and their wellbeing. She took such great care of my two dogs and our home. She sent updates, photos, and video, and never hesitated to ask a question or respond to my many texts. She is very responsible and has a great business ethic as well. She covers all the bases from initial interview to end of visit. She left a sweet note upon our return. I think she is wonderful and an excellent dog sitter. I highly recommend her to watch your pets. You can relax knowing they are in responsible, loving care.

    The Pooch Palace - groomer - Updated May 2026

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