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    The Island Pawplex

    3.7 (10 reviews)
    Open 7:00 am - 7:00 pm

    Services - The Island Pawplex

    Pet boarding

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    My dog has attended here since August of 2020 and I can't say enough great things about them. I live in goose creek, where there are closer daycare and boarding but Bentley loves the staff and all his friends.

    This place is a nightmare. If you love your animal and appreciate customer service then DO NOT GO HERE!!! Worst experience at a "groomer" our dogs had in his 7.5 years of life. My dog needed a restart. This is how he was given back to me. The owner will probably publicly post my signed paper work and tell you that I asked for a beard. I did not. My dog has had to have a restart before. He was never returned to me this way. They laughed at me when I was upset. They called me a neglectful dog parent on their Facebook page. They are awful. Save yourself the trouble. They are nice as can be as long as you are happy. If you are upset just know they will publicly shame you on social media. I would also like to add that it's absolutely ridiculous that I never received an apology. Not one I am sorry you do not like the cut. I am sorry we cut your dog. Nothing.... Just public shaming on the internet. I believe it says a lot about the company and ownership when you see a negative review and how they respond? This company, with the complaints I have come across put all the blame on the paying customer. They never seem to take any accountability for any issues. It's an interesting pattern. I did curse at your reception and dog groomer. After they laughed me out of the building not before. Before I asked if the "groomer" was the owner. I was very confused why she would be allowed to have any contact with me in the first place after how upset I was the previous day. Yet another example of poor decision making by a "leader" of a company. I am sure that in the future you will be able to avoid issues such as this if you handle guest complaints yourself. Also, how about learn to apologize. A humble apology goes a long way. It certainly would have kept all of this from happening

    Dog Daycare play area

    Very conveniently located off of Clements Ferry Road. My GSD enjoys her days at Island Pawplex while I am at the office. I have confidence my dog is safe and well taken care of with The Island Pawplex staff that includes husband and wife owners. Due to COVID I haven't used the boarding services but plan to in the near future. Staff is super friendly, reliable and flexible.

    My Teddy at daycare.

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    1 month ago

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    Zoomin Groomin

    Zoomin Groomin

    (2 reviews)

    Very happy with the grooming of my two dogs. Taylor was friendly and listened to the special needs…read moreof my senior girl She did a wonderful job. Super Convenient having her come to the house. I already scheduled for service again Highly recommend

    First the website does not tell you the price or service options (SUPER ESPENSIVE). I have two long…read morehaired cats that can develop knots. I have always cut their hair myself but saw one of the grooming vans in the neighborhood and thought I'd give it a try. The groomer was very nice. She asked me what I wanted to have done. I told her the style of the cut and length for them both. She also cut their nails which I wasn't expecting but glad it was going to be done for the first time. Then she asked about the bath, and I did not want to torture my cats with a bath on top of this already stressful situation. She said there is probably a discount if you don't get the bath done, but I was never told the price to begin with. At the end she was adding up the services and could not find an option for a "tidy trim" with no bath, so she provided me the bill of $400. I was not happy and the groomer said I could try to reach out to the business and get it resolved. I did and two months later they have given me just a 10% discount and said they would not offer discounts for not bathing the cats in the future. If you bathe a cat, I could see that being very hard and maybe costing $200/cat, but I didn't want that and they don't offer options. If they would have told me from the start what their prices were then I wouldn't have signed up from the beginning. So I paid the bill and I still have to cut one of my cat's hair because she has knots still forming on her undercoat. I will never do this again. Beware of sneaky pricing!

    The Island Pawplex - groomer - Updated May 2026

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