Preppy Pet Ladson CONTINUES to be 5 stars!!!! Mazy (50# Lab mix) has to board frequently due to my travel and I will ever never again board anywhere else! She LOVES going !!! Her excitement when being dropped off is unmatched and she sleeps for days when I pick her up from all the fun she has!! LOVE the facility, staff and location!! Best find EVER! read more

My experience with this establishment and its owner, Billy, was extremely disappointing. I was overcharged, and when I brought the issue to his attention, he offered a credit that he did not actually have to provide, seemingly to avoid sending the money back. I also felt that I was being baited into spending more money through misleading or unclear pricing. From the way I was treated to the overall lack of professionalism, I left feeling frustrated and completely dissatisfied. The owner's handling of the overcharge made the situation even worse. I would not recommend this establishment based on my experience, and I hope the owner takes these concerns seriously and makes significant changes to how customers are treated. read more

I've chosen Preppy Pet for boarding for over ten years. Chloe was the first and now Luna and Lily enjoy their time together there. I call it their camp because they get to socialize and play so much. Luna probably lost ten pounds over our last trip she had so much exercise! All my girls have always had a great time with zero issues. They're loved, well cared for, and I know that they are having a great time while I'm away. The peace of mind is worth it when I'm out of country and don't want to worry about them. The ladies up front are always very pleasant and helpful. The new hours are much more accommodating as well! read more

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We do not go anywhere else. Ownership has changed, but the care and attention has not. Two future bookings already for the Spring and summer of this year. We always want a place without much stress for our dogs. Richard & Rosalie C read more

First let me say that this is about the fourth time I have boarded my now 10 year-old Maltese Shih Tzu mix at Preppy Pet Ladson. I actually first boarded him when he was still less than a year old and again several times as he matured. Second, I understand that this is a boarding place that it is not the same as at home pet sitting or boutique pet boarding. I also understand that he will be in a kennel for 12 hours an evening, and I don't expect him to come home like he's fresh been to the groomers. And I did not have them bathe him simply because he's so hyper allergic that I knew if he were musty, I could do that at home. but what I did not expect in the six days that they had him there, was to apparently lie in his own urine to the point where his tail was a matted bobtail and to stink to high heaven so badly that the first thing I did after I got him out of the car was immediately put him into a bath. I paid for a larger than normal kennel for him so that he would have room to run around and not have this happen because I understand accidents happen. I also paid to have solo play morning and afternoon with him thinking that at least he would get out and about at least twice a day. To say I'm disappointed in Preppy Pet Ladson is an understatement. I'm more disappointed with myself that I trusted them and allowed my dog to be abused to this extent. I am not a crazy pet owner and didn't expect them to brush him during his stay. He gets groomed every five weeks and he may get brushed by myself once or twice between groomings but never in my 10 years of having him has he ever matted like this and in such a short time. The only explanation is that he was wet for prolonged periods of time, so either was exposed to the elements, unnecessarily or judging from the way he smelled, was allowed to sit in dirty kennels for prolonged periods of time. I requested the owner contact me and have yet to hear from anyone at Preppy Pet. This saddens me because it may be a problem that could've been avoided or certainly needed to be addressed, but I will never ever return my dog again to Preppy Pet Ladson. read more

I have been using Preppy Pets for years. The current owner and the employees are disorganized and not keeping the customers informed when they're changing the prices when the pets are dropped off you find out after you get back to pick your pet up and they've charged you $15 a day for playtime which that is ridiculous. I will no longer be using them. read more

I cannot say enough positive things about the day care at Preppy Pet. The staff there are incredible, really outstanding. They care about your pup, are accountable, communicable and just all around amazing! They are in tuned to what is going on with the dogs and stop any issues that come with so many dogs in one place before they escalate. My dog lost his mind with excitement every time we turned down Acres Drive. Every morning he would greet the staff with a hug like he was being reunited with a long lost love, and it was reciprocated by each and everyone of them. And end the day the same way. He started there when he was four months old and it was so comforting knowing my lil dude was well taken care of while we were at work. They do art projects for holidays and sent home a little bag of goodies for his first birthday. I seriously feel so fortunate having had the experience for my dog to be raised going here for the first year ish of his life! Thank you all of loving Hank as much as I do! read more

The best kennel I've ever used! I have two AKC Champion Goldens and a mini-Pom. They inseparable and were allowed to stay in the same pen. Total love and affection was given by the super friendly staff also. Very clean brand new facility. My pooches were totally spoiled rotten. Just the way I like it! Too bad 5 stars is the limit. I would actually give them double that-easily! read more

A good safe place for your loved one. Have always felt safe leaving our baby here. All and all I feel like it's good safe place to leave your loved one... read more

The staff was awesome. I boarded my dogs for 9 days while we went on vacation and it was the first time we boarded them My dogs did not want to leave. They were so well cared for and I got pictures of my dogs texted to me as well. Very clean, did not smell and my dogs didn't smell either when I picked them up. Staff told me about some of the great adventures they had with the water hose and play time. Will use them again if we go away and don't want to take the dogs. June. 2016 read more

Best dog sitters in the Charleston area!

I drove up from Charleston to leave my dog Sadie here for a little over a week which is incredibly hard to do! Any other place I found reminded me too much of a "shelter" and I did not feel comfortable leaving my dog there! I love that they have inside pens for play time, and the outside pens (when not raining or too hot) are also amazing. My dog is a husky/lab mix so she needs all the play time she can get and knowing that they have pretty much all day to play and that price is included in the boarding, is amazing. I would recommend this facility to anyone! The staff is so friendly and I completely trusted them to love and take care of my pet! read more

The owners and staff at Preppy Pets are the most caring people I know! I was sick and in and out of the hospital and they took care of my dogs until I could relocate and find a place to live. They far exceeded general care for my precious furry babies!!! They loved them, played with them and even administered medication when one had an allergic reaction. I HIGHLY RECOMMEND PREPPY PETS!!!! Best in their field...authentic, caring and loving!!! read more

If you have fb go to preppy pet and read my review and you will read why. Basically it comes down to this. 2 dogs over $1000 to get them feeling well again with kennel cough and conjunctivitis. Kennel refuses to take responsibility for it even though owner said to me that she knew of cases a few weeks ago and vet tech confirmed that was true as they have had several cases recently. Owner also said they would have to close for 2 weeks with conjunctivitis well that hasn't happened as of today and we spoke yesterday. Sad. Will never take my dogs back and you can bet I will be telling everyone about my experience. Also charges for nails to be clippped and baths when it never happens and they quote a price for the # of days but expect to pay a much higher fee it happened 2x. This place needs to be inspected. read more

Took our Lab there for a 5 day vacation. Had all it's shots and vaccinations. Got the lab back with a REALLy deep, horse cough. Preppy Pet said nothing. Immediately took the lab to the vet that night - Kennel Cough. $200 in meds later we hope the lab gets better. When we contacted owner, she said there was nothing they would do - not even give a partial refund or a free day or two to compensate. Not good business. read more

My Lab mix has never been boarded before so I called in advance and then visited. The visit went OK but the smell was intense and I was told the older dogs don't have very good bladder control, also I had to ask to see the outside area and had to ask if a another dog could be tested with him and they complied. I was advised that the in-house internet monitoring did not work and they would post pictures of the dogs activities at least every other day. They advised me to have the vet clear him for his stay. A week prior to his 6.25 day stay (May 5-11) he was updated with all necessary vaccinations and paperwork. I dropped him off and he was very happy to go and meet all of the dogs. As I traveled to my destination I randomly checked the website for a glimpse of my dog, to no avail, NOTHING. I checked everyday after, sometimes 2-3 times - and NOTHING. I showed up to pick my dog up and was advised by Elizabeth it was their lunch time and someone could help me at 2pm. I returned at 2pm on May 11, paid my bill of $175.00 and was told to meet him (my dog) at the side exit. Picked him up, he was not wagging his tail and immediately laid down on the back seat. I first thought it was complete exhaustion, as he had never experienced this kind of situation. When he woke the following morning he had mucus secreting from both eyes and nostrils. I immediately called my vet, and was seen that afternoon. After an unexpected expenses of $84.01 she diagnosed him with an upper respiratory infection and kennel cough. I contacted Preppy Pet on May 13 and asked to speak with a supervisor or owner and was told that neither was there and should be in tomorrow. I contacted Preppy Pet again on May 14 and asked to speak with a supervisor or owner and was told that they were not available. I called one last time on May 15 and STILL a manager and/or owner was not available. I spoke with the receptionist and explained the situation so they would be up to date and to do whatever, if anything, they do to rectify the conditions of their kennel. the receptionist advised me she would update the owner and have someone call me back. To date I have received a call back!!! read more