We brought our two dogs in to have their nails trimmed, and were so happy with how our dogs were treated, the job that was done and the evident care and concern that Karen and her staff displayed for the animals in their care. Our dogs were very frightened, having been to other grooming places, and they took it in stride. They saw us right away, were petting and calming both dogs as their nails were trimmed, and our terrier (who is shy around everyone!), was taking treats from Karen after the trim and was moving towards her. He never behaves that way. While I was waiting, another woman came in with her poodle to let ther regular groomer know how her pet had fared with recent knee surgery, and Karen was supportive, attentive and appreciative that the customer had come in (during a busy time, I might add) to give them an update. I can see why one of her customers drives all the way from Monterey to have Karen groom her dog. We will absolutely be back, although this is a much more inconvenient drive than the store in our home town, because the experience for our pets was so good. read more