Went in around 3:30 today to pick up a handful of items for my cat ( $200 worth ) and an older gentleman was being very rude to the cashier (valerie). She was so patient and nice with him even though he was causing a scene. Then we I got to the register she let me know that the flea collar I got for my cat was only $50 online vs $75 in store. SHE THEN ADDED THE DISCOUNT ON FOR ME. HOW COOL IS THAT? best service I've ever had there ! Thank you! read more

Had an unpleasant experience after my dogs last grooming. Tabitha is great, but her coworker is very rude and unprofessional. Would not recommend anyone use this establishment. Cancelled future appointments and found a new groomer. read more

I have been taking my 3 dogs there for over a year and they do an amazing job! Sarah Phillips has been their groomer sometime now and I am so impressed by her attention and how much she cares for my dogs. She goes above and beyond, calling or texting me with concerns. I totally trust Pet Smart to take care of my babies! read more

PetSmart - Pet Training Near Me - Santa Maria, California

I come here for one reason only: the large 15# of Nutro Ultra Small Breed Adult dog food. To be honest, if the Petco in Lompoc carried the large bag, I probably wouldn't go all out of my way to come here. Nevertheless, they always have it in stock and every cashier that I've encountered has been friendly to ask how my shopping experience was. TL/DR: Customer service is excellent! read more

We purchased our fish tank here and it is gorgeous. The staff helped us pick a tank that was suitable for our house. When we got the tank home we realized that the lid was broken. We took the lid back and they were so helpful!! They exchanged our broken lid for another lid right away. That's great service. A+ read more

We have two King Boxers (don't know what that is? We didn't either until the vet told us it's boxers on steroids lol) weighing 120 solid pounds and 90 pounds. So we are at PetSmart every other week without fail. Our top shelf dog food is always on stock. The store is always clean. We pretty much only buy dog. My only complaint the check out. So slow. read more

Took our dog to get groomed and they didn't do a very good job. I requested a schnauzer with special attention to trim around my dogs beard and a sharp schnauzer eyebrow. His haircut was uneven, they missed around his buttocks area, his ears were barely trimmed, eyebrows were cut too short, and his beard was uneven. Not recommended place to go for the price they charge and a less than mediocre cut. read more

Had a really awesome experience here picking out dog food and getting a new harness. Hadn't been in a PetSmart for almost a year but decided to stop by since I had a reward expiring. Awesome service from the very helpful sales associates and they finally showed me the benefits of putting a harness on my dog instead of using a collar. They're all extremely enthusiastic and knowledgeable. A+ experience! read more

I have aways had a great experience with the groomers. I take my mom's cocker spaniels for regular grooming & the they are so kind & do a great job.Frank the manager is very helpful & chill, as are the cashiers. I have one suggestion? It would be SO GREAT if they had a charge card so I could just submit the bill to the estate handler & not have to submit reciepts :) read more

I Love this store and the staff. The staff are incredibly helpful and will price check for you if you are not able to. They are very knowledgeable and friendly. Today I was able to save $16.00 on a dog toy because the clerk looked up the toy and price matched . I have a dog with food issues, so I am in the store often. It really it helps when I can save money. I also love the grooming salon, I have my dog groomed several times a year, she looks and feels amazing when I pick her up read more

I take my longhaired dachshund to see Tabitha in the grooming salon. Tabitha does an amazing job and is very patient him. My dog has some health issues and she is very considerate of his needs. He always come back to me smelling the best and feeling so soft!! I HIGHLY recommend Tabitha for a dog bather if anyone is looking for one. read more

I've been taking our fur babies to Amelia at Pet Smart Grooming for over 4 years regularly! She does an amazing job! Consistency every time! The staff is always helpful when I am checking them in and picking them up. I would recommend them! read more

I've been coming here for years for crickets for my leopard gecko they always help us out and have a large variety of options for all sorts of pets read more

Sarah Phillips is my dog Nellie's groomer and she is super great at what she does. My dog Nellie loves to see her and always comes back looking beautiful. Sarah is very professional and always has a smile on her face. I will continue to use her and tell others how great of a job she does. read more

I took our new pup, Finnegan in for a 9 a.m. Appt. for a basic groom. We rescued him about 8wks ago so we're still getting to know him. We were both nervous. He's real smart & sensitive. I warned Kammy that I wasn't confident about his behavior cause I just didn't know. He's a chiorgi shorthair so the main thing he needed was a nail cut. Kammy called me an hour later & Finn was all ready to go. He was bathed with his back nails trimmed but she said I should bring him back later for his front paws cause he got a little anxious. I appreciated that so much!! Finn was glad to see me but not traumatized. Kammy in my view is exceptional. Love her. We will def. go back & hope she'll be there. She was GREAT with my dog and Me. read more

I had an appointment for 3pm on a Sunday for my 2 small dogs. I knew one of my dogs' rabies was expired and I had the current certificate but I had forgotten it at home. When I arrived I realized my mistake and asked if I could run home and get it but the guy working said no because they wouldn't take my dog after 3. I have been coming here for over 4 years and every time I've come the same groomer groomed both of my dogs at each appt. so I didn't understand why they wouldn't let me run home and they could start on my other dog while I was gone. They refused to work with me so I was forced to only leave my maltese. On the way back I was 5 minutes late because there was an accident on the freeway. When I arrived they practically threw my dog at me and ran out the door. When I was in line to pay I looked at her face and they had ripped the skin off of her face next to her eye! I don't know how that could happen! She's had small cuts before but this time it was really bad! I now have to take her to the vet to get antibiotics! Needless to say I will not be back! I'm disappointed that he didn't even apologize for doing this to my dog. Terrible customer service! read more

PetSmart - My Maltese with her skin ripped off by the groomers :( - Pet Training Near Me - Santa Maria, California

Save your time and money and don't get your pet groomed with Melanie. I have never had a problem with my dog who gets groomed regularly. My receipt marked two charges of special handling which I thought would later be explained to me but apparently not. These groomers don't bother explaining why they add extra charges. They just expect you to pay whatever they dictate. On top of that, my pet didn't look any different or even smell good after her Furminator bath. Please avoid. read more

Friendly staff, huge store with a lot of supply's to pick from and has full service for your pet.

An employee tried telling me my vet is not a good one and that she would never take her animals to him. How dare she try to tell me I am a bad pet owner. These employees are there to help us find what we need, not bash their customers. Will NOT be coming here ever again thanks to that blonde employee. She has no business working there. read more

***PLEASE READ MY REVIEW BEFORE BRINGING YOUR PET HERE**** i brought my pet here to be groomed,and made the mistake of not reading the yelp reviews first! boy was I sorry!! I bring my dog in for the last appointment of the day at 5pm, and right when I walk in the grooming section im met with a ''brisck'' ''ILL BE RIGHT WITH YOU'' no smile nothing, should of hit the door right then! I'm asked if i have an appointment which i did. they looked me up, then this is where it went south!! '''WERE GOING TO NEED YOUR PHONE NUMBER BECAUSE IF WE CANT GROOM YOUR DOG WILL CALL YOU TO COME PICK HIM UP!!!!! (in business i would recommend telling a customer how you can do somthing, not how you cant!!) Maybe like this: ok sir, were looking forward to grooming your dog,but just in case if its a little to changeling can we have your phone number in case we need to call you? but dont worry sir, just a precaution !!! Anyways I leave and call my wife, and I told her how rude these girls were, and how awkward I Felt, and I told here there going to call and say they cant do it!!! A hour and a half goes bye and my phone rings I say hello, and guess what?? ''HI THIS IS SO AND SO,AT PETSMART WE NEED YOU TO PICK UP YOUR DOG, MILO CANT BE GROOMED HES TO VICIOUS AND MEAN, !! OH BUT DONT WORRY THERES NO CHARGE!!!! HMMM....how did i know that was going to happen!!! Picked up my dog, his back and leg was shaved, he looked hideous!!! Anyways went on yelp' and checked out ''The Mutt Hutt!!! 16 reviews ALL 5 STAR!!!!! Making my appointment tomorrow, my friend who takes there pets there, said they can handle my most vicious,dangerous, cockerspanual no problem! i posted the pics of how petstupid gave my dog back and a pic of my vicious dog to see what you guys and gals think!!! read more

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they have the rudest people in the grooming department. Not helpful or friendly at all. very sad.

Made a appointment for a bath for my cute Curley haired golden doodle for 7am on Saturday.decided it was to early changed it to Sunday at noon.dropped him off at 12:30 my husband picked him up for me. To my surprise they shaved him , the one thing he needed was nails clipped and they couldn't do that.77.00 dollars for scalp job.Poor doggie is going to freeze. He also has like burn spots where they cut him to close.Never again!!! read more

Amelia has been grooming my dog for 8 years now. She is the best! I never have to worry about Tucker's well being after I drop him off. I have every confidence that he is in good hands. That means a lot when we care so deeply for our pets. The other staff members have always been helpful and friendly. The salon is clean and cool. Wouldn't feel comfortable going anywhere else. read more

I had been bringing my dog to PetSmart from the day I brought her home 4 years ago. At first, and for a long time, they were my go to place. I took her in once a month like clockwork. I alway was very please with the quality of service, and the pricing from their grooming department, but......... Something has drastically changed there in the last year. They are going through groomers like crazy. Used to be when I brought my pooch in, they new her name, and exactly what she needed. The quality of service, and the professionalism has gone down dramatically. That is bad enough on its own, but when you find the pricing going through the roof, and getting hit with sneaky, unrealistic add ons, it is really to much to ask for customer loyalty. The final deal breaker came when I made an appointment for my dog for a bath and a trim. She was in her usual condition as far as what she needed. I had always been charged $35 for her grooming. I went over everything I wanted and expected with the groomer on the phone. I told the groomer I would be out of town, and would have my daughter pick her up. I asked for a price, so I could leave money with my daughter. I was quoted the usual $35 for the service. When my daughter went to pick her up, she was told the charge would be $49! There was an additional $7 for brushing her out, and $7 additional for special anti itch shampoo!! What the hell? I could buy the whole damn bottle of shampoo in their store for that, and to top it off she started scratch the minute she got home, and hasn't stopped. It is one thing to charge extra, and tell the customer up front that there could be extra charges, but nothing was said on the phone, or when the dog was dropped off. Bad business practices do not keep customers that you spend lots of advertising money to get in the door. I gotta say, I never checked their Yelp review before now, I wish I had. I am amazed at all the negative reviews. It is a shame that corporate doesn't see these reviews, and make some corrections, unless of course this is their policies in place. I am done with this business, and no amount of advertising will get me back in the store!! I would strongly recommend you look elsewhere for your pet grooming needs!! read more

So beyond angry. My fish aquarium had about 10 fishes. Bought 5 more from petsmart after adding them with the other fishes they started to die with in a week. No none of the fishes are bullies. Yes everything is fine with my aquarium. I had a gold fish for about a year and it was growing pretty big today it died. read more

I went to Petsmart to purchase fish for my science classroom. The girl helping me was immediately questioning my situation when I asked to purchase two 99 cent Platys. (Really?) I then told her I wanted an algae eater (Pleco) as well. She immediately balked and told me that I can't purchase one because they grow up to 2 feet and quickly and my 20 gallon tank is too small. I asked her if she was refusing to sell it to me. She said she would sell it, but not guarantee any of my fish (Petsmart policy), and that all my fish were going to die. I cannot tell you how shocked I was by her rudeness and lack of respect for me as a customer, especially acting like I had no knowledge of what I was doing. Petsmart has lost me as a customer! I drove to the other pet store and was treated with respect and was able to purchase what I needed for my classroom. I will no longer go to Petsmart for my many, many needs. You just don't treat customers that poorly. read more

The grooming department at the Santa Maria store is HORRIBLE. Rude, Obnoxious and Uncooperative. You pay 50 dollars and don't receive the cut you want for your dog, all uneven and just absolutely horrible. My 10 year old could do better with scissors. jI would give them zero stars but it won't let you do that. NEVER EVER AGAIN WILL I USE THEM. read more

I've been taking my dog here for a year but will not be coming back after today's appointment. I had an appointment at 8am for my husky to get a bath and brush which normally takes two hours. Three hours into the appointment I was worried and called and was told that he was still drying (I don't understand how this could possibly take three hours even with a double-coated dog). Four hours into his appointment I received a call back and was told that my dog had an accident (the girl on the phone didn't even know his name, she referred to him as "that husky") and needed another bath. I told them I will just pick up my dog as is. No wonder my dog had an accident he was sitting in a damn kennel for four hours! When I picked him up I asked why my dogs bath took four hours and they said he was bathed by a new groomer and he didn't like being dried. I asked to speak to the manager who was actually very nice and refunded me. While waiting for my dog however the groomers were screaming at the dogs in the back and running back and forth from the front to the back clearly stressed out. I asked the girl what was going on and she said all the dogs are being naughty today. Do you think dogs respond well to being screamed at? Probably not. Finally someone brought my dog to me and he was still wet but at this point I didn't care. Apparently they have new groomers who aren't experienced. I don't think it takes experience to know that you shouldn't be screaming at the animals. My dog was so stressed out he had stress colitis! I will never be taking my dog here again. If you care about the health and safety of your dog please don't go here. I would never want anyone else's pet to go through what mine just did. read more

Took my husky here and they have always managed to take good care of him. He is the biggest handful you will ever see, and they managed to calm him down, plus making him look amazing! read more

We had been a customer of theirs for years. They would repeatedly not groom the dogs as we asked, and after I had made a second complaint and asked for our money back, refused to take our dogs anymore. Their groomers were always rude. They say they have a money back guarantee, but when you actually use it they blackball you. Do not go to them. read more

they cut one of my dogs twice. then they shaved my bichon down to look like a rat dog. they said she was matted but she had just been brushed the day before. and now she has an ear infection. coincidence? hm. anyways, i tried to give them another shot but they just suck at grooming. no more. read more

Rating solely on our experience with the fish department, which is excellent! We just got a 15 gallon tank a few months ago and have been in quite a few times since then, and our experience has always been great. The fish are a great deal (especially compared to other local stores) and overall have worked out great for us. The one that did not do well in our tank we were easily able to exchange. The workers are always super knowledgable and helpful...they even took a fish we go from another store that would not let us exchange/return and found the fish an owner with a good environment for the fish. All around awesome service and expertise and honestly seem like they love their jobs are happy and eager to help you. The best Petsmart I've ever been to as service is concerned! read more

Great place to go for grooming. Cameron was great, very friendly and helpful. All the people I've spoken with in that department have been very personable, which is really nice. I also purchased a Seresto collar for my dog that another lady there had suggested, and it's worked great. Definitely give 5/5. read more

Today is the last time I will take my yorkie to Petsmart Santa Maria. When I arrived I observed a groomer attempting to trim a little white dogs face. She was grasping it's beard so tightly in an attempt to hold the dog still the dog was in pain. She never spoke a word to the dog. Because my little girl has been trimmed faithfully over 10 years I stupidly left her with them. When I picked her up she was beautiful but again I observed the same groomer with another dog. She was struggling with this dog also. Again she never made eye contact nor spoke to the dog Other groomers observed her "techniques" and did nothing If this is acceptable care of someone's beloved pet I choose to go elsewhere read more

I wish there was a way for me to rate the PetSmart groomers of Santa Maria with zero stars. They were extremely rude and unprofessional. Recently, I called to make an appointment on a Monday for my Lab to get groomed. The girl on the phone said "we don't have anything available today, but we can do tomorrow." Unfortunately, when I showed up on Tuesday afternoon with my dog the girl at the desk told me that my appointment was for Wednesday. I know that I didn't mix up my days since I had made the appointment the day before and, I had a separate appointment on Wednesday elsewhere, so there was no way it was my fault. When I explained the situation to the groomer and manager that I had left work early and that there was absolutely no way that I could bring him back on Wednesday, their response was "sorry, we can't help you." In the meantime, I was looking at an empty grooming room with one dog and four workers. You really can't squeeze in one extra dog in the next five hours? Especially because it was clearly their scheduling error? The manager offered me 15% off for coming back the next day. When I explained again that I can't just leave work early every day, she just said "sorry, there is nothing I can do." I will not be returning to PetSmart for grooming services. read more

I mean I have been bringing my dog here for years, never once had an issue. On Monday I brought him here for his usual treatments, there was just one little issue when we went to pick him up. He had no collar or his license on him. Right when we found out we called and they swore that he never even had it on him. Instead of just saying, they lost it they just blamed us for not taking him with it. So we kept bugging them and they would deny and say the manager was going to call us with their decision on what they were going to do. So this happened on Monday but they kept saying they didn't have it. Finally after too many calls they were like oh the GM speaks Spanish so we will call your mom and of course no call. So today I called again and guess what they found it yesterday. It's past noon the day after they found it and they hadn't thought of calling us to tell us they found it. We got no apology from them, only that they were about to call us. What a coincidence right? They have lost my doggie and I as customers. read more

HORRIBLE customer service. So disappointed. Used to take my dogs to the petsmart in colorado with no complaints. First time taking my dogs here, one for grooming and one for a bath. Basically thought the females that took them back were inexperienced and wanted to ask how much experience they had. When I did come to pick my dogs up, was greeted by an average hair cut and then lectured by an overweight "manager" who I honestly felt sorry for, about keeping my dogs there for a few hours after they were done. This was on a weekday, when I couldn't leave my office for two hours to pick my boys up, so I had to leave work early to get them. After a long day of meeting after meeting, I did not need a guy lecturing me on having my dogs stay a couple hours after they were groomed. Seriously??? Horrible customer service. He was RUDE, and self righteous. I will happily be going elsewhere in the future. read more