I called in to ask if they had any crested geckos there currently. The lady who answered me sounded like she couldn't wait to get me off the phone. she introduced herself quickly which was fine but when i asked if they had any crested geckos she sounded very mono tone and quick asked if i couldn't wait which i did. Then she came back and said they had some so I said okay and asked if they know the ages and what would be the youngest age i could purchase one at. I am aware now after doing research that my first mistake was calling a pet smart in the first place. She once again speaking very quickly and in a mono tone voice, said no she doesn't know the age and that nobody tells them the ages of the reptiles which is very weird and unprofessional, as the age determines how often they eat and the size of the enclosure. After this i 100% go to a reptile store instead of a petsmart. read more

Came here last Wed looking for dog food. The shelf had flies and bugs all over it so I was like hmm that's weird... I looked and there's this super dusty bag of dog food. For one it expired June 2016. Had little tiny holes in it and one of the holes had a bug crawling out! I about died. Left disgusted and seriously felt like I needed a shower. read more

I've been to this PetSmart a few times, but I favor the one in Upland (Campus & 19th) for some reason. I don't use any of PetSmart's service like grooming, daycare, or vet hospital. PetSmart has decent prices, especially if items are on sale. I find myself purchasing from PetSmart.com more than going in person now. (mostly for pee pads and treats) The only dog food I bought from PetSmart is Blue Buffalo. I've tried the other brands (Wellness, Natural Choice etc.) and they don't do well with my dogs. However, now that I've stopped feeding them Blue Buffalo, I started purchasing their food at specialty stores (like Protein for Pets in Rancho Cucamonga). Unfortunately, PetSmart doesn't offer the food I'm looking for. The items I still buy are the Himalayan Dog Chews, True Chew Bully Sticks and jerky treats, Good Boy sausages, Blue Buffalo dental chews, leashes, harnesses, and Top Dog pee pads. For my dogs' birthdays, we come to PetSmart and they can pick out any toy they want. :) 35/100 Reviews for 2015 read more

PetSmart - Brr, it's cold. Glad I have my fleece jacket :) - Pet Stores Near Me - Rancho Cucamonga, California

Love taking my dog to their groomers. It is fairly expensive but I love how my dog look and smell after leaving. Rebekah is great with him. Although, I haven't had a bad experience with any of the girls that work there. Update 8/9/18 Rebekah doesn't work here anymore, so I decided to try someone else. Bad idea!!! I believe the groomer was Georgina- she said that she was only going to cut half of my dogs hair (not half an inch but half of what he already has). My dog is a Pomeranian, she screwed up his hair! She cut more than half of his hair( look at the picture). As a matter of fact, Rebekah educated me that since he is a Pomeranian, his hair shouldn't be cut too low because it might mess up his coat! Apparently, this groomer doesn't know anything about that- read more

PetSmart - Pet Stores Near Me - Rancho Cucamonga, California

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I'm always very satisfied with her grooming .. my little 5 lb poodle girl Lilly ! I'm very happy with the groomer I request every time!

Came in 30 min before closing to see if a clearance item just happened to be in stock. It's always a hit or miss when the website says there are a few in store. It unfortunately wasn't but every employee I came across was friendly and went above and beyond to help. I asked a male employee about clearance items and he was kind enough to take me to every end cap. Which is not what happened at other PetSmarts. So I felt it was incredibly thoughtful especially so close to closing. As I ran out, a female cashier who saw me leave minutes after coming in asked if she could be of any help even though she was busy. She did not have to ask. But she took the time to make sure I didn't leave without being helped. I haven't had such nice customer service in years. read more

Very professional and very helpful in helping me to locate the items that I was looking for. Thank you, Rich read more

I took my dog here to do the beginner training. I had the trainer Richard and he was awesome. He asked what concerns we were having and tried his best to help as much as he can. Through out our 6 week course he was very helpful and friendly. I would definitely recommend getting your pet trained here. I was very nervous at first because i'd never done this before, my dog knew very little before starting this course and now he knows a lot more and is knowledgeable. Thank you!! read more

Super friendly associates. Cashier was nice and helpful and FAST!!! I came here last minute to buy dog food and it was a great experience! read more

The groomers just waste your time . I had called in for my 2nd time to bring my cat to get groomed and they advise to have the rabies shots done once the cat is 8weeks old and more . I made an appointment to my local vet 3 weeks prior to coming in for my cats grooming appointment as I had made an appointment with these waste of time groomers . They stated they do not take any written documents as I have my pets vaccination records . I was never informed about specific details regarding vaccination records over the phone when I called in petsmart . Turns out today as my appointment that I scheduled 3 weeks before was really turned down and basically wasted 2 hours of my time trying to get to the groomers . How disappointing it is when their lack of communication skills of not informing someone cannot be considerate of offering a last time courtesy . Do not waste your time with them . Alysa and her manager (short caucasian lady) just wasted my time and could not even work something out . How frustrating . This was suppose to be my second time there but Id rather pay more and extra to someone who will kindly take care of my pet . If I could I would not even rate 1 star . Ridiculous! read more

I brought my mini dachshund for a wash & cut. JACKIE was our groomer & she listened to everything I said, asked questions & took a moment to get to know my dog before just taking her. When I picked up my dog she looked phenomenal! She even wanted to stay with JACKIE a little longer. I can't rave enough about the amazing job she did with my dog. read more

Had a grooming service with a Groomer name Justin, he did and amazing job! Was very friendly and explained everything to me thoroughly . Seemed like my dog really liked him also. Will definitely bring my dog back to him again. Very pleased !! read more

Great location with a super-staff: if you have any questions, ask for Tony! He is super knowledgeable, classy, caring, gentlemanly, and efficient! Will be back for sure, thanks to Tony! read more

I love the Pet Hotel team and once again after leaving my little Misty overnight, she got lots of love and special care from them. She was happy to see me when I picked her up but not as happy as she was when I dropped her off. That is always a good sign!!!. Always grateful to them and their team effort to provide great care for our pets. read more

Valeria and Mariah did a great job on my dogs, Charleigh and Lucy. Both dogs are under 25lbs and they were done in a timely fashion. Highly recommend! read more

Warning do not use the grooming service! I use to love this PetSmart for grooming for years! Always had a great experience. Now they have a new manager and she is horrible! Poor customer service and my dog looks the worst she's ever looked after been groomed the last two times. Makes me so sad that it's gone down so much. read more

They helped my dog when she had bad teeth. I got dental gel and sticks. The employees are so nice

The Vet and groomers are amazing. The kindness and love toward my puppy was second to none. This is the best Store and staff by far. Thanks so much. You've gained a new customer. read more

I went in to get carpet powder and dog bags, I always get my receipts emailed and they give me a coupon or other printed goody, but today the girl at the register just ripped it off the coupon printer and threw it in the trash, I had my hand out because I always get them when I come but this time she just threw it away, she didn't ask if I wanted it or anything. I told her "oh can I have it" she said "oh it's just a virtual training coupon" and kind of waved her hand as if I didn't need it. I thought this was very rude . She should ask customers if they want the coupon/receipt that prints out! read more

I am not o e to give reviews, but I must commend Tami for a flawless job on grooming my baby. She looks remarkable. Thank you for the incredible job. read more

There grooming department is a joke, they don't cater to bigger dogs even though they say they take all sizes. After making a grooming appointment 3 weeks in advance I took my 9 months old 90 lbs German Shepherd and just knew I would get a call back with an excuse. And as I predicted, I got the call an hour later to pick him up since he was out of control and dangerous, this is a pup that can only kill you with hugs and kisses, anything but dangerous. The thing the bugged me the most was that they recommended me to bring him during the week when they have less grooming jobs available versus the weekend when I'm off after waiting 3 weeks for his appointment . Question is , is my dog not dangerous and out of control on weekdays or is it you don't want to put up with a bigger puppy you don't have the qualifications to handle . read more

PetSmart - Does he look dangerous to you? - Pet Stores Near Me - Rancho Cucamonga, California

I love going to Petsmart cause its enjoyable for me and my doggies. However,Adam was not enjoyable AT ALL. I purchased something last Saturday and this weekend they had the 15% off coupon. I called ahead and spoke with another team member...he said I can come in with the receipt and the 15% could be credited to me. When I went in...I spoke with Adam. He said no and was rude and unhelpful. Not going back to this petsmart. However, another petsmart nearby was able to credit the 15% to me. read more

Good service, but unfortunately they do not take care of some of their animals well. There was an extremely underweight baby ball python that they had. Poor guy, I hope he makes it. read more

Review on training: We do training with Zach, and love it! We brought our giant Cane Corso puppy in after we adopted him, and knew we needed the right trainer. Zach is firm but consistent. He taught us lots of tricks for training and we have seen a complete positive turnaround in our dog. We started with the beginning class and our pup is currently in the advanced class. Zach holds you and your dog to a very high standard, so if you are looking to make your dog a therapy dog, he's the right trainer. Zach has never once cancelled a class on us, and really caters training to meet the needs of our dog. I think the environment that training creates allows dogs socialization in a safe way. I've already recommended this trainer to three of my friends who now bring their dogs and they are just as happy as I am. read more

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I used other PetSmart locations for grooming without issue. But not this time. When the groomer Justin called me to pick up my dog, he didn't mention anything special, but when I check out online, I found that he added a $10 surcharge for matted hair. I knew my dog has slight matting around her armpits, so I didn't think twice. After I went home with my dog, I found that all her matting are still there. Why would they charge a matted hair fee if they are not fixing it? No communication or anything, it's not acceptable to me. Will not use this location again. read more

Grooming Department: This is my first time having my dogs groomed at any PerSmart. I had high hopes considering most of the reviews regarding the grooming dept on Yelp is mostly positive. I scheduled for both my dogs, a short haired chihuahua mix and a pit bull, to be groomed. The staff was welcoming and kind from the get go. I had no problems with the staff's customer service. Upon dropping off my pups, I was told that they were pretty backed up and it may take 3 hours for completion. I expressed that both my pups have anxiety issues, especially my pit who I found i injured and abandoned in a busy street about 2.5 years ago. I was worried that both dogs would freak out about being in a kennel for that long. But considering how nice the staff was, I trusted them. About 2.5 hours after, I get a call that my pups were ready for pick up. When I asked how the dogs were, they said that my chihuahua did fine but my pit was afraid of the dryer so they've been letting her dry in the kennel. Soooo a scared dog, who has anxiety issues, was put in a kennel. I wish they would have just called me when they figured out she was scared of the dryer so that she wasn't left thinking she was in trouble by putting her in the kennel for I don't know how long to dry. When I got there, I was told that some of my pit's front paw nails were longer than others because she didn't like the nail clippers. Which was fine with me, until I got home. I was looking at my pit's nails and noticed that one of them was cut so short that there was actually blood coming out of it. Mind you, I understand that things happen. But they're supposed to be professionals, right? Also, I would have appreciated it if they were just upfront and have said that they cut one of her nails too short and that was why my pit didn't want the rest of her nails cut. I'm still contemplating whether I should go back to give them another chance or just go elsewhere. read more

PetSmart - The groomer cut her nail so short that it was actually bleeding when we got home. - Pet Stores Near Me - Rancho Cucamonga, California

So this review is for the grooming salon. Made an appointment 3 days ahead. Opted to do the super early appointment (7am). Dropped off my little Maltese baby around 7:15. Why were we technically "checked in" late? Because there was a line and they were having problems with their scheduling software. So we was greeted by one of the groomers. She was nice but not very talkative. We did the 7 blade because it's summer and my little fur ball was a little matted. The groomer told us she would be done by around 11 and anything past 5 hours after grooming there's a $27 kennel charge-- ummm what? This was a new rule I guess. So fast forward to 11.. Got a call from them while I was a work. What I thought was a "your dog is ready for pick up" was far from it. So my dog is considered a senior therefore she needs some extra TLC. She means no harm .. Just misunderstood. It was nice for them to update me on how her behavior and stress level was. The groomer had to hand her off to the manager though because apparently my dog was "a bit too much to handle".. Fast forward to around 3pm. This time it's from the manager letting me know that indeed she was ready to be picked up. Oh and I also got a text too so that's pretty cool. The overall cut wasn't so bad. Loved her teddy bear face but what they did to her tail was a little confusing. Maybe they were going for the Miley Cyrus look? No razor burns, she smelled good and no knots. Overall, I was satisfied. I was a little disappointed when they didn't do their signature bows/bandanas or report cards though! $45 and 10 hours later... Yeah I'll take her back again. read more

Nancy was such a big help. My Rottweiler puppy broke his cone after he had surgery and I was panicking trying to find a place that sold a replacement cone. He of course broke it right when Pet Smart was closing, so we called and this location saved us by answering the phone! Nancy literally was a hero for me telling me to stay safe and that she would have a cone ready for me. She gave me great selections and was so genuinely nice. Thank you Nancy you are amazing and I know you're a great manager! Whatever they are paying her is not enough read more

I can't praise Kristen in PetSmart Rancho's grooming department enough. My male cocker spaniel is a handful, to put it mildly, and she handles him every time like a champ! He is always glad to see her and comes home looking beautiful, no matter how much of a matted mess he is upon arrival. I am so grateful to have a partner like Kristen that I can trust for his care. read more

PetSmart - Tobey, after being groomed by the wonderful Kristen 9/30/19 - Pet Stores Near Me - Rancho Cucamonga, California

DO NOT USE THEIR CURB SIDE PICK UP! During this pandemic, do not use their online ordering and curbside pick up! I placed my order on 4/20/2020. Total was $148.67. They charged my card 8 times for the same charge. Then they cancelled my order. I am still trying to get my $1,189.36 back. Called the credit card company and they referred me back to the merchant. I have tried to call PetSmart, every day, several times a day. I was on hold for over 2-hours and then it disconnects. I have sent them emails; no response! Submitted a dispute through the credit card company on the charges. Shame you you PetSmart! Shady way of getting money from people to keep your doors open! read more

I went in today to buy cat food. As I walked by the poor Betta fish in the little containers, I noticed a large percentage of them were dead. Do they even get fed in those containers? Do they just live in those small containers till they die? Does anyone ever check on them? Doesn't seem very humane to me. It makes me really wonder about the care of other animals they have! read more

Justin at the Petsmart in Rancho Cucamonga gave world-class customer service! Thank you!

I purchased a Up&About Dog Lifter for my aging dog who can no longer use her hind legs. This was purchased online and I went in store for pick up. I opened the sealed box that evening and the Kurgo harness was a USED item which had brown dog hair all over the interior of the harness. Terrible deceitful seller practice. I expected a new unused item. read more

I probably will not come back here again with my fur babies. One of my fur baby had fleas due to playing with other dogs. Then we found out that it left scabs on her :( We took her to the groomers and that's how we found out that she had scabs- the only disappointment that we had was that we had to pay the full price of $80-$87 when they couldn't cut her fur because of the scabs. I am not sure what they did with her, maybe washed her? But we felt like it was extremely unfair that we had to pay the full price when the service we requested was not performed. read more

We were in the area at another store and needed a dog carrier, so we stopped in. We also picked up a few doggie jackets, since they were on sale. While we were there choosing styles/sizes my husband went to their bathroom. He is currently in a wheelchair from an accident. The bathroom hallway was blocked by cat trees. He had to move 3 of them to access the bathroom. I realize disabilities only affect a small percentage of the population, but considering the ADA act passed prior to this store being built - it was surprising to hear this story's. He was very frustrated and eventually exhausted from moving large items out of the way to get to a bathroom. read more

PetSmart - The little dog we shopped for... - Pet Stores Near Me - Rancho Cucamonga, California

This PetSmart is simple and easy for the dog section. Most of the workers here are chill. They carry some items that you can find online which is pretty useful if you want to research a product before you go in. Their grooming service is also pretty sweet and simple. Although it's not as big and doesn't have a lot of variety like the one in Ontario, it gets the job done. read more

Very rude staff I've been there twice and not good experience my second time was today and the staff was totally rude so I didn't even feel comfortable leaving my two dogs there I can only imagine how they treat the pets if they treat the customers the way that they did I recommend Upland Petsmart all the way read more

Took my pup in to get his teeth cleaned. I actually made the appointment at this location by accident as I usually go to the one off of Summit but I was pleasantly surprised. The employees were very professional and flexible when I wanted to take my stuff to my truck before I picked up pup. Pup is happy and has clean teeth now read more

PetSmart - Pet Stores Near Me - Rancho Cucamonga, California

Went in yesterday in the afternoon. I usually don't write alot of reviews and try to be fair, but this visit was just weird. Spent over $150 and the cashier was texting on her phone, the workers on the sales floor were not helpful. When looking at the cat food, one employee was doing go backs and literally went right in front of where I was looking and was putting things back right in front of me without saying excuse me. I thought I was doing a good thing by coming here and not spending my money on Amazon or Target, but won't be coming back. read more

Beware, this store had two employees that were not wearing a mask during my visit on Sunday afternoon. It was very disappointing to see a company as big as PetSmart not making customer safety a top priority. read more