This review is specifically for the grooming department and only reflects my experience with the grooming department. I had a 3:30 PM grooming appointment today with Kristal. When I arrived, another groomer reminded Kristal that my pup was her 3:30 appointment. Kristal appeared frustrated, rolled her eyes, raised her eyebrows, and told me, "I'll take you back in a minute. I still have to finish this dog." I understand that scheduling mix-ups happen, but her body language and tone came across as though she did not want to be there. I offered to cancel and reschedule with another groomer, and she said, "No, I have to stay anyway," in a tone that made me uncomfortable leaving my pup in her care. Because of the interaction, I decided to cancel. Luckily, I was able to make an appointment at another grooming salon, and my pup came out so happy and looking incredibly handsome. Unfortunately It is safe to say I will not be returning here for grooming services I believe a groomer's attitude and personality are important because pets can pick up on that energy. As a pet owner, I want my pup to feel comfortable, welcomed, and genuinely cared for. read more

I stopped in because we have two new additions to the family. When I entered, I was greeted by two store employees. I headed to the toy section because I needed a chew toy for the puppies. The store is clean, well laid out, and has lots of options to choose from. The prices for what I got were very good, and the items were great quality. read more

David did a great job on making my dog look chopped definitely recommend 10 out of 10 read more

PetSmart - Bad hair cut - Pet Stores Near Me - Rancho Cucamonga, California

Had an amazing experience shopping and door dashing here We wanted to personally thank Kassandra for helping us out and helping us find everything we needed and even having advice for kitty litter we appreciate it a lot :D read more

My son wanted food for his frogs, so we stopped by PetSmart. Let's start with this the place wasn't the cleanest. There was a piece of dog poop right in front of the door, and I'm just standing there thinking, what kind of owner lets their dog do that in front of a PetSmart? Like... bro, you're literally steps away from the cleanup aisle. Anyway, parking was easy nice little spot right up front so we went inside. We couldn't find the frog food at first, but we did find a SpongeBob pineapple house for his frog. My kid was hyped, so that was a win. I told him, "Hey, go ask the lady where the food's at," and he was shy at first but finally went proud dad moment. The employee was super nice and helped us find everything we needed. Then we started checking out the animals saw a few fish that looked like they were questioning their life choices, and a cat that gave me the same look I give my bills. My wife found one happy fish though, so balance restored. Before we left, we noticed a clearance rack of pet costumes for $4 each, so obviously, we bought a few for my son's dogs. I mean, how do you go wrong with $4 outfits for animals that already hate wearing clothes? We went home stocked up, frog happy, and everyone satisfied except that poor fish. read more

PetSmart - There 4 dollar outfits for grandmas dogs - Pet Stores Near Me - Rancho Cucamonga, California

Lali went above and beyond to make our good boy look amazing with extra care & attention! Definitely recommend her as a groomer! 10 stars!

I was given an infected mouse from here and my mouse died. Aside from the fact that I am upset that I spent over $400 here getting everything for my mouse so that I could give him a good life he ended up dying five days after I got him from a mite infestation that had gone unnoticed. Although I had him a short time I had grown very attached to him. He was a very good little mouse so it hit me very hard after his passing. Please do not buy rodents from here so that you don't experience what I went through. read more

PetSmart - Pet Stores Near Me - Rancho Cucamonga, California

I always go to this PetSmart to get my Betta fish supplies, and my parakeet supplies. Staff are always very friendly and helpful

(3/10/24) My cat (see profile picture) had to drop a log while on a road trip. We quickly made a stop at this lovely petsmart so he can do his business. Really glad to see that the employees had a good humor about it too. read more

Lelan was a great help and really took his time to give me his great knowledge on all things fish. Would definitely come back to this store for his expertise and customer service. read more

Took my lil babe to the groomers for the scoot solution only $12. My dog doesn't mind his ears mouth and feet being touched too much, he's only been to one other groomer. He seemed nervous at first but the tech pulled out their sweet voice and gave him all the scratches so he was happy to go back. They brought him out quickly & put cologne on him to help with the smell. Super effective and easy to get this task done when it needs to be done: read more

PetSmart - Not afraid of the groomers - Pet Stores Near Me - Rancho Cucamonga, California

Honestly I'm so irritated, we come to this location ALLLLL the time and we always buy the upgrade. I LITERALLY HAD MY LIL BROTHER call me when he was at the grooming salon and I talked to Brianne who was our groomer to tell her to NOT MAKE CHLOE LOOK LIKE A POODLE!!!! MORE LIKE A TEDDY! I just got home this morning and see my dog look exactly like a rat, I know she was matted but her face wasn't, and I said rounded face, put notes in the check-in section and had a phone call and verbal agreement with the salon, like WTF seriously why the heck did I waste $100 plus for my dog to look like a rat? Now I know why the rating for this place is so terrible, I just don't get it, if you don't have the skills or talent to do what a client asks, maybe be honest and tell the client? But where's the miscommunication? Should I speak another language maybe you guys will understand it better? Pleassseee have a manager contact me, (that probably will never happen either read more

PetSmart - ) - Pet Stores Near Me - Rancho Cucamonga, California

Came here on a Saturday and was satisfied with the customer service. I don't have her name but she helped me retrieve my online order for pick up as well. read more

I called on the phone for the adoption of a pet the lady was so rude when speaking with! I just needed a couple questions answered before heading to the store of course.. she rushed me and was sighing at my voice. So rude! read more

If you're gonna go anywhere for grooming, come to DAVID. He is the absolute best!! I'm definitely a protective parent when it comes to my pup but from the start, I knew I could trust David. He went slow and was so gentle with my Cricket girl. Will definitely be coming back and requesting him. While Cricket was getting groomed, I spent close to an hour trying to figure out a new dog food. For the last year and a half, I've been trying to find a brand my dog will actually go for. Justin, the manager, had a ton of helpful info when picking out what was best. He walked me through different brands and sure enough, I added in a little NaturalPet stew to my dogs food when we got home and she finished EVERYTHING. Really appreciated Justin's time and David's grooming service. read more

PetSmart - Pet Stores Near Me - Rancho Cucamonga, California

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Thank you Alyssa Slaten for taking good care of Peanut Buttercup almost 16 years old on Christmas Day now read more

PetSmart - Pet Stores Near Me - Rancho Cucamonga, California

Grooming is a no. I had a 9:30 appointment. I was waiting outside and told to come in, but was not acknowledged after that. 2 people came in after me. They were greeted and served while my dog and I stood there being ignored. read more

I took my 13 year-old miniature poodle that is blind and deaf to be groomed and trimmed when I picked him up they were still working on him after 4 hours. They cut his nose and his eyes and he bled for 2 days. It looks horrible. They did a horrible horrible job when I told them I was unhappy they said that they would give me 10% off next service, but I will never be going back. They cut his skin they just they really hurt him and I think it was really wrong. I have pictures to show it and I really don't think that anybody should go there. They're very unprofessional and did a rotten job. they charge me extra because they said that he was hard to handle. He's very mellow and quiet. I sat and watched them trim him, and he was not giving them a problem at all. He's very small and he's very gentle. $72 to give him a bath and a clip and it was poorly done and they hurt him. I did not recommend them to anyone. read more

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Worst customer service. Someone was getting help with crickets and I waited 5 mins for help with fish. The guy walked away and when I asked the cashier for help said she sent someone and 10 mins had passed no one came so I left. It was not even close to being busy. And this is r the first time. Avoid at all cost read more

Clean store, both visually and in smell. Literally saw a customer pick up after their dog! (I make this point because unfortunately I've also seen the opposite ‍‍) Received GREAT customer service from Justin, helping me find dog food. He was both friendly and helpful! Which is always a plus seeing as how most people act like you're bothering them with questions even though they work retail ‍‍ Anyhow, lemme step down off of my lil soap box Both Justin and I believe the cashier named was Daniel (but don't quote me on it!) gave service with a smile. It's been too long since I've had my pooch groomed here too give an up to date review, BUT (you thought I'd have nothing to say huh?! THINK AGAIN ) when I used to bring my pooch here, I had NO PROBLEMS! The groomers were also friendly and helpful. They would explain the cuts and why a service would or would not be recommended and then let the decision be yours. Some things I didn't know and with their help and knowledge I've been able to be an even better dog mom! In short, (I laugh every time I say that! I'm NEVER short on words or opinions ‍) I would recommend this store to family & friends. They get 5 stars from me today read more

PetSmart - I'm in need of a haircut in this pic and don't know WHY my mom insists on showing it - Pet Stores Near Me - Rancho Cucamonga, California

We take our two standard poodles to the pet grooming services every month. Alysa Rodriguez does an amazing job grooming and is very accommodating. I highly recommend asking for her if you want a good grooming. read more

My dog needed a bath and his usual groomer (and store) didn't have any available appointments. There was a guy (I hate that I didn't get his name) working who was nice and attentive to our dog's needs and our concerns. However, we had the unfortunate experience of being booked with Gaby P at this location. Not only was she rude, but very dismissive. She was not interested in anything we had to say during the check-in process or pickup. Your experience could be different, but I wouldn't recommend this groomer. read more

Do not bring your pets here for grooming. Our dog got nicked near his belly close to his genitals like a cut and his balls were reddish/irritated like the looks from shaving. At night, it turned pink to dark red. Upon picking up our dog, we were told about his accident and they didn't even call us to tell us what happened until we got there. We waited about another 2 hours by Banfield hospital to what they described as "not serious" to only find out hours later how awful our dog looked. He came out with a cone because they applied glue to his cut wound and he had to take prescribed medicine. From what was a 3-4 hour groom turned to 7-8 hours of tragedy and anxiety for us and our dog. He looked so tired and confused when he was returned to us. We are not coming back here. I am upset with the both parties' lack of communication, honesty, and seriousness of this matter. I understand that accidents happen but no manager came to deal with this matter with us and their sense of urgency or lack of remorse was upsetting. read more

PetSmart - The nicked/cut on his belly and irritation/reaction on his balls. The ball area turned very red hours after this picture. - Pet Stores Near Me - Rancho Cucamonga, California

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This review is for cats in need Pam specifically. We are completely heart broken. we applied for a cat and yes we have A 2 year old which is why we weren't allowed to adpot I was told it was there policy not to adopt to families with kids under 8 years old. We applied a week in advance called emailed and confirmed to be there 11am Saturday. We met the cat with our son everything was great for animal and child. I knew they were hesitant because of our son so I told them all the measures we had taken to ensure she was safe. I work from home the cat had its own room and we got all the supplies to give this animal a loving home. they didn't even have our application even though we called and emailed to confirm. We visited that cat every single day until Saturday waiting and hoping to bring her home. She didn't even have good interview questions she just looked at my little son with the nastiest look in her eyes and I knew we would not be leaving with the cat. I left crying and heart broken. We have the room and finances to bring an animal into a loving home and what is sad is the cat who they are in-trusted to take care of is the one who loses out. We applied for Jupiter the cat and I pray she receives a loving home. if this is the policy that you can't adopt to houses with young children then please make that known before someone gets their hopes up. We did research and asked all our friends and family about having a cat and Pam ruined our whole outlook on cat adoption. We really have nothing but good intentions and if they were so worried about adopting into a home with young kids make it well known! Because this experience was terrible snd they were unprofessional and unorganize. Even speaking ill about the dog adoption people in front of us.... the craziest experience I've ever had. read more

The cashier Diana was amazing. She really took her time and she was very patient with my mother. I cannot rave how amazing she was please give her a raise. Best customer service that I've ever received. read more

We came into the store 3/8/2025 to adopt a cat called blue and we spoke to the adoption people that were there ( cats in need )and for some reason they gave us the most rude answers to our questions and seemed like they didn't even want us to touch or adopt there cats but for some reason they let other people grab the cat and ask questions about the cat idk if it was because we are people of color or what issues they had with us trying to adopt the cat but we were well fit to adopt such a loving beautiful cat , there also was a women that told us she had the same problems with the same people because of the color of her skin . Really upsetting and heartbreaking . That cats need a home and they wouldn't let someone of color take them home . I hope these cats find a loving home . read more

I bought birds from here and I'm happy but sadly we gave them back but the guy we bought them collin was very helpful Edit-- Yesterday June 9th we bought a hamster is name is capybara and the lady was also very helpful and answered all our questions nicely and happy she helped with what was best for us and I hope other people and families have great experiences with PetSmart I would definitely recommend if your looking for pets Ilke fish they have some turtles but Ilke kind of big and on Saturdays I think they have dog and more cat adoptions and they have birds and celmelions Grooming and a lot of stuff and this is a great pet shop read more

PetSmart - That's capybara we love him as a new family member - Pet Stores Near Me - Rancho Cucamonga, California

Horrible experience. Left a concern about ethical conduct and abusive behavior towards animals after a pet grooming, and the General Manager didn't even follow up. You would think they would investigate it as soon as possible as to ensure a safe environment for all pets. Professionalism, a clean environment, and pet friendly staff is definitely an area of opportunity. read more

Came to buy my dog some bones, but I also had to pee really badly. After seeing you guys had a code, I went to the cashier (as she was the only person I saw in the store) I asked her "can someone open the bathroom for me please?" She looked at me with this blank look, like I asked her in a foreign language. So I said "or can I have the code?" Again, blank stare & then she goes "technically you're not allowed to use it and I think it's flooded at the moment" I AM 7 MONTHS PREGNANT, you realize that's discrimination right? There was no sign on the door saying out of order. I've shopped at this store before & used the restroom before with no issue. So then I walk down the drive isle looking for my husband & when I turn around she is watching me. I've worked for this company before, you really think I'm going to steal from you guys? I'm so pissed, I literally almost peed my pants too & I didn't buy shit from you guys after all. Not shopping at this location again. read more

Absolutely horrible service I bought a litter box 2 days ago , i accidentally left it on the cart and realized that when i got home, i called and spoke to an associate and they told me they would put my name on it and just go back and pick it up, i wasn't able to go back right away so i went there today, 2 days after i had left it in the cart. Manager in duty Kyle said he was on vacation so he had no idea about it, and he said no one else had any idea about the litter box, i asked to have them look at the cameras so it could show me walking the cart back into the store and he said he couldn't do that. I spend thousands of dollars at the store and all of this over a 30$ litter box, will never go back there again. read more

I just received a doodle puppy his second appointment was 4 weeks ago all went well. Went in the examination room with the vet took all of 5 min and out the door. Now todays visit a technician came out and began to explain what she was going to do said it will be about 15 mins to administer one shot and check his vitals I thought that's a long time but here we go I wait and wonder where's my dog . I tell the front desk go get my dog please she sends the tech out with my puppy and begin to tell me she was charting and doing records and was holding my dog on her lap . I was furious I will be making a complaint with corporate. My dog was in no distress and if he was give him back to me. Do not go to this location. The staff tried to explain I refused to hear their response. You don't sit and hold someone's dog while you work! read more

I would not recommend taking your pet here I took my Pomeranian to go get a grooming and when I went to pick her up they had informed me that my pet was in the vet because they had cut her with the razor and they were just making me feel very worried and the vets had a very bad attitude when I was just worried about my dog and they kept changing the story as well please do not bring your dog here. read more

PetSmart - My dog - Pet Stores Near Me - Rancho Cucamonga, California

Great customer service! Always friendly and helpful. Love Alyssa in the grooming area. read more

If I could give no stars I would. My dogs have been going to this locations grooming salon for almost 10 years. I recently started seeing a new groomer and last time my dog happened to get her . Unfortunately she was SUPER rude to me and when I picked up my dog and checked him the next day , she CUT HIS NECK!! It's been 2 weeks and he is still healing . I'm NEVER taking any of my 4 pets back here for grooming and I don't suggest any of you do either. read more

PetSmart - This is the first day , now it's completely scabbed up and he cries when I try to clean it . NEVER AGAIN. - Pet Stores Near Me - Rancho Cucamonga, California

Let me start by saying, this is one of the best PetSmart I've been. I started coming to this one sometime end of May when I had my first puppy. The manager happened to helped us offered $20 coupon book and trust me, it is very useful! Couple months passed by, I rescued another dog and started coming to get some stuff for her then luckily I brought my paperwork from adoption. PetSmart register person noticed and said, here's a coupon book for your adoption dog. I was like how much? Then she said, since you adopted and there's proof, it is free actually. I couldn't believe it. The person whom I always sees often and have been helping me the most is Carmen. She is professional, kind, and super helpful. She made sure I used my coupons so I don't feel like I'm being ripped off. Thanks Carmen! Truly appreciate that kind of amazing Attitude and positive energy. I came here for majority things I needed for my furr babies and the workers are always friendly. They greeted you when you walked in, they came to helped while you were just checking stuff on the aisles. It is so great to see team that's so wonderful, welcoming, and helpful! Recently, I also registered my puppy for six weeks class. Heidi the trainer is amazing too! She learned about my puppy who's so afraid and also has one on one class with our other dog who has anxiety issues. Heidi studied them and recommended to have both of them in the same classrooms. Now both of them works so well together in class and learned very quickly at home too. It's definitely beneficial for me and my hubby. We love to come to PetSmart especially during class day. We appreciate the business, products, & mostly customer services here! read more

PetSmart - Pet Stores Near Me - Rancho Cucamonga, California

This review is for the puppy training class taught by Zach. Our Weimaraner, Manny, is on his 3rd week of class and we can already see the progress he's made. He can sit, lay down, stay and just mastered " out of the kitchen" haha! 5 stars for being so patient and effective with our boy! read more

PetSmart - " soooo, how long are we going to play ' outta the kitchen' ?" - Manny the Weim - Pet Stores Near Me - Rancho Cucamonga, California

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Same as any other pets mart! If you like Pet-smart, this is your Pet-smart! Went in to get 7 days Betta fish food b/c we plan to go on vacation for a few days. Easy to find what I need and check out was quick; very friendly staff and receipt was emailed after I gave my phone number(club ID tied in). This is wonderful b/c I can check online for all previous orders if needed. I once used it to feature to return a tank water heater which broken within 1 month of normal use. Found the receipt this way and hassle free return/credit for a better model. I recommend signing up not only to get points for future discount but also keep track of all your orders. some items(new and researching) I would prefer shopping in person so pets stuff, I like to see and compare in person vs purchase online when it's not big ticket item. read more

I have always enjoyed going to PetSmart, especially with my dogs. I could go crazy over the holidays with all the costumes and toys. I like how they offer special occasion pet pictures with Santa or Halloween themes. The Rancho Cucamonga store has a big selection of products and is well organized. They hold adoption clinics for dogs and cats on the weekends. I adopted my pug Sunny from one of these events. PetSmart is a little pricy but if you desire it they most likely have it. They also have sales and coupons to help offset the sticker price. read more

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My dog needed her nails trimmed and a sanity cut. We opted for PetSmart because 1. we took her here once and she was very well taken care of. no issues. 2. we needed something last minute. This time is seeming to have been a disaster by the day. She had a very bad allergic reaction to whatever was used. We called to get it sorted out and asked what they had used so we can help our dog feel better. Her eyes were very red, irritated and watering thick goop. She was so itchy she constantly would scratch and rub on the ground. They never ended up telling us what they used but instead offered to book a bath and brush that WE had to pay for. Then I started to notice patches like this where it's very choppy and improperly done. I only gave 2 stars because she smelled good and they put adorable bows in her hair. read more

PetSmart - sloppy and patchy shaving - Pet Stores Near Me - Rancho Cucamonga, California

Petsmart Rancho Cucamonga Groomer won't take a legitimate hand written rabies vaccine certificate and insisted on a computer printout. (pic attached with details blacked out) When signing up, they said a picture of the rabies cert would be fine. They said nothing about the magic of it being printed out from a computer as opposed to hand written by my vet until I showed up with my dog on a 100 degree day. After citing this "policy" the poor clerk offered to call my old school vet for a verbal confirmation (which does no good at 3 pm on a Saturday and I could have given them anyone's number.) Sheesh. Their web posted policies only state "Proof of rabies vaccination in the form of paperwork is required." https://services.petsmart.com/content/grooming-faq My vet gave me a hand filled, rabies certificate. It is "paperwork"! So, I've barely shown up and they believe me to be dishonest?! Get real and don't waste my time. The grooming may have been good but they won't let you in the door if your vet uses a perfectly legit means of rabies documentation. Worst, my door dog has to continue to suffer through this heat. I'll go support my local independent groomer- this "policy" is B.S. read more

PetSmart - HEY PETSMART, POST YOUR POLICIES MORE CLEARLY! - Pet Stores Near Me - Rancho Cucamonga, California