The puppy day care is great, my puppy is always tired and happy afterwards, highly recommend!

The grooming staff was welcoming but they only do external anal gland expressions. The groomer admitted that she could feel that my pup's anal glands were full but she couldn't extract it out. She continued to say that the older dogs get, the glands move further into the body and that I should take my pup to the vet for internal expressions. Visiting the store was a waste of time and money. They also had the wrong prices on my invoice because they were not familiar with the Yappy Hour pricing read more

PetSmart was our go-to place for years for everything pet-wise. Except, the last few times I stopped by looking for hornworms for my bearded dragon lizard, they were out. And what they had in stock was, well, disgusting. The cups of hornworms were stored upside-down which means the fecal matter falls into the worm food and they die before ever having a chance to eat. I notified the manager who told the staff person on duty that day. She said it wasn't her who placed them in that area. Regardless, all worn cups were dead. The reason I'm giving this store 4 stars is because the staff person referred me to Feathers, Fins, Paws & Claws (and I know she probably shouldn't have; however, it was the greatest referral ever!). We'll still shop at PetSmart for other items. Especially since the checkout clerk actually said "thank you" to me when I handed him cash to make a payment. Now that's something you don't hear everyday! read more

My Scottish Terrier, Argus, wants to give a shout-out to Rose, who turned him from a big black mop to a trim, classic Scotsman. He's never looked better in his 8 years of life. Argy thanks you, Rose! read more

PetSmart - Rose at PetSmart in North Wales gave Argus his best groom ever! - Pet Stores Near Me - North Wales, Pennsylvania

Alex is the best. My dog had mites in her ears and he helped me find exactly what i needed and now my dog is happy and back to her normal, playful self. read more

PetSmart - Pet Stores Near Me - North Wales, Pennsylvania

A thank you to Rose. She recently did a wonderful in grooming our goldendoodle Kori. Transformed her from a scruffy dirty ball of fur and got the exact result we asked for. This is the third time Rose has worked on Kori with the same excellent results. Thank you, Rose. read more

Thank you so much for taking such good care of Kokopelli. Her caretaker (sorry, I forgot her name but she has short spikey blond hair) was really sweet and helped us get her the proper shots when we didnt realize the SPCA shots weren't sufficient. They even tried to clip her nails, but didn't push the issue when Koko got really stressed. She'd previously had a bad experience. Koko's now home and chillin. Thanks Petsmart. read more

PetSmart - Glad to be back home after a long weekend at the Petshotel. Chill time. - Pet Stores Near Me - North Wales, Pennsylvania

We always end up coming to this location due it's convenience. However, it's probably one of the worst PetSmart in this area. First off, it always smells and looks like it hasn't been cleaned in ages. I understand that it's a pet store and there are many customers that shop with their furry friends, but come on... it's disgusting. Secondly the customer service is HORRIBLE. Every time we come we wait 15-20 minutes to be helped. Even when it's not crowded. Completely unacceptable!! Most of the workers are very unprofessional and completely unaware of the customers needing help. They make it seem like they hate their jobs. Talking about their personal lives when there are customers around isn't very wise either. Might start traveling the extra distance to get my pet supplies at another location because this place is just awful. read more

PetSmart - Dirty floors - Pet Stores Near Me - North Wales, Pennsylvania

took my dog to stay for a week. I was called constantly because they said my dog had kennel balls. my pup has been going to kennels his whole life, he's 5yo. when I arrived to pick him up I had 3 workers surrounding me being aggressive towards me. the manager called, apologized and said that he would refund us half of our payment and never did. I never called back to get my refund, I refuse to give them any of our money or allow my pup to be subjected to that kind of care. read more

I am very upset with my trip, planning to buy live meal worms, and finding none available, I had to resort to looking for other options, which only included horn worms and roaches, the roaches which turned out were all dead, not alive, as stated on the packaged, and the horn worm I purchased, which upon opening was found shriveled up and dead within the package, this revealed another false packaging of live insects. I am very upset with my visit and now have to make a trip to another pet store in order to feed my pet. As well as dispose of 25 roaches and a meal worm that I purchased. read more

PetSmart - "Live, fully matured meal worm" turned out to be dead. - Pet Stores Near Me - North Wales, Pennsylvania

Extremely busy, very loud and customer service does not exist at the North Wales PA location. The grooming manager recommended 5 vets that performed special grooming services. I called each one on the list and they each said no, they haven't groomed in 2 years. read more

During COVID19 this place has been amazing. I've loved the curbside pickup. Ordering from Petsmart online doesn't go as smoothly as most other sites...not everything is available, lots of times I don't get a confirmation of purchase, and they never send me an email saying it's ready. However, I just call this location, they are right on top of it, and always have it ready in a timely manner. Yesterday my husband went to pick up and they gave him a stuffed bunny animal toy for free. Our dog is loving that toy, we are so happy with this little freebie...sometimes it's the little things that mean the most. read more

Took my pitbull puppy mix to their puppy hotel for the weekend while we were out of town. I called to check on her and asked how well she was playing with the other puppies I was then told that she was not allowed to play with the other puppies because she is part pitbull. Had I known that, I would have made other arrangements for her to go somewhere else. She was basically in a crate for 3 days and then I was told that I should pay extra for her to have 1-on-1 play time with a staff member. The discrimination against the pit breed is ridiculous. She is very friendly, high energy and alovable puppy and I am so saddened that she was all by herself like that. She is a 8 month old 28 pound puppy.. read more

PetSmart - Pet Stores Near Me - North Wales, Pennsylvania

I've been taking my 2 large dogs to this place for years. Some of the groomers and bathers are very kind and I'd very much like to give them credit. But the head groomer the one who is making all the decisions makes it impossible for me to go back. I get it. Grooming is hard. But EVERYTIME there's and issue. Years of issues. I've wasted enough gas driving there and being told there's a problem. read more

Stay away!! The groomers print out the wrong services paper and you will end up over paying without even realizing it if you buy other stuff. I only ever brought my dog in to get his nails clipped and they gave me a hard time for having outdated shot records in their file when only a simple call to our vet fixed the problem!!! They have no patience and need a lesson on customer service. Additionally, this is not a store to go to if you're in a rush as they only keep one register open. read more

I've been in this Petsmart in Montgomeryville on occasion a few times in the last, mainly because I wanted to look for some food/toys for my cat. I've never tried any of the services they offer (I live a bit too far for that and my cat hates car rides). It's an okay store, it's alright as far as products go but I wouldn't go out of my way to shop back where again. read more

The quality of the grooming has gone way down since all the good groomers have left the salon. First I was going to Neil, and he was let go from the company. Then I switched to Al, and he has now also left. It makes me wonder why they are letting their good groomers go and keeping not so good groomers. Everytime I walk by the salon they are all sitting around playing with their hair or their cell phones, I haven't seen a dog being groomed for a while, not sure if its because of the quality of grooms or what. read more

PetSmart in general is running a marketing scam. The scam is any two kittens are bonded and you have to adopt them as a couple. AT 3 months old? Give me a break! Also all their pet products are made in China. Why? Last time I checked this is America. I'm not buying toxic bs for my pets. You sell out AMERICANS, I'm done. Good luck with your "bonding" bs with baby kittens. Why not focus on finding them a home? They have choices, they chose China. Save your money and make what you need from stuff made in other countries. This is absolutely absurd that you would even endorse this bs. God's going to tear you down. read more

Please do not use Petsmart! I took my dogs there today to get their nails trimmed. They refused to trim my one dog's nails because his rabies cert expires today! TODAY! When I asked to speak to the manager of the North Wales store, he was surly and not the least bit customer service oriented! Do yourself a favor & find somewhere else to get your supplies & grooming! If I could give negative stars I would! read more

Don't ever buy any animals from this place nobody knows what they're doing or talking about every fish that I bought from here has either died or gotten sick and got ick and I bought fish from here on several different occasions so it wasn't just a random time all the fish tanks and they are all in poor condition there's always dead fish and every tank no matter what tank you look in even down to the caterpillars for feeders open up the containers they're all dead the store is ridiculous and then they look at you like you're crazy when you bring back the fish when it's their fault nine times out of 10 the fish won't even make it through the night and I know it's not from me I've had fish my whole life and I have 125 gallon full of all different types of cichlids But every time I get a fish from that pet store it's always a problem and last time I had to treat my whole tank because of a fish from there it's ridiculous it really is so whatever you do do not go there try fish claws and paws in quakertown They actually care and are passionate about what they do read more

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I have taken my puppy there twice for nail grinding and both times, they had several employees restrained her. They would struggle with her, It seems that the employees do not care. They do not even try to pet the puppy first so that she gets use to them. Both times, I took my puppy there, both times she pooped. That is a sign she is scared.. Since these experiences, we have been grooming her home by ourselves and she does not mind us grinding her nails. I will never step foot back in the grooming service area of this PetSmart. read more

If I could give a 0 star I would! PetSmart grooming salon North Wales location is just a disgrace. I have been taking my dog to this location since we got her, 6 years ago. We haven't had an issue with the grooming as I only go to one girl (Olivia). Then the issues started happening since about a year ago. Now, every time we go there is always an excuse of how she cant do this and cant do that because my dog doesn't cooperate well enough...she's an animal, and this is your job. She will come home half done, and her face is always saturated. They of course don't give a discount in anyway even though the service is not complete of course, I am still supposed to pay full price. I let it fly, and never made a big deal until it was once, twice, three times, so on and so forth. Now, with everything happening with covid, and when they reopened, I made sure to make an appointment online, had it confirmed and everything. I go in with my dog, and they proceed to tell me that an appointment was never made and that I must have deleted it. First off, I don't even know how to delete an appointment online? I made sure to check the day before our appointment that it was still there, and it was. I go to check in with them at the front desk, and again they proceed to give me a song and a dance on how I must have deleted it and an appointment was never made. I go home online to find in my appointments spot that there was zero appointments, they deleted it! But, yet again I let it fly and just remade an appointment. Once again I go in and not even 20 minutes go by, I get a phone call of all the things that she is unable to do which is pretty much everything. Now, my dog is an 8lb Pomeranian, she is the happiest dog ever, she even gets excited over her own shadow! They proceed to tell me that she doesnt like it there. hmmm...I wonder why! Because at another time, I get a phone call prior to this one saying that they took my dog to the in store vet because her nose started to bleed from anxiety. Now, I have heard horror stories about PetSmart. Was it a nose blood from anxiety or did you do something to my dog to give her a nose bleed! So me believing her I call my vet to get a low dose of anxiety meds, Trazodone. I give it to my dog, and when I went they did not have an issue with her having it, but once again, giving me a laundry list of everything she cant do with my service. That was a month or so ago that I get the Trazodone, and they were ok with it, not recently, just yesterday I take my dog to the groomer and told her that I gave her the trazodone, and they then proceed to tell me (both the groomer and the ignorant, bad attitude manager) that they cant take her because she is on sedation medication, and that is just a "PetSmart thing". But you didnt have an issue with her taking it last time? Plus when I give it to my dog, she is not heavily sedated. Her vet gives her the appropriate dose, I dont need you to give your ignorant two sense on what you dont know. So because the manager had such an attitude, I left, and let me tell you, that was my last time ever stepping foot in that place. The groomer wanted to have me set up another appointment and I did to satisfy her but canceled this morning, I was NOT going to subject my dog to that horrible environment with especially that ignorant and so rude of a manager. I then called PetSmart corporate today, I asked them if they have policies in place for anxiety medication and she proceeds to tell me they do not. She states that "as long as the dog is not sleeping or not able to stand on their legs, they are fine with their medication" which my dog was completely alert when given this medication. I am so disgusted with this company. I have heard PLENTY of horror stories with this company in regards to mistreating dogs but I never listened because I thought our groomer was good. But, now she is not allowing my dog to have her medication THAT I HAD TO GET FOR HER BECAUSE SHE HATES GOING TO YOUR ESTABLISHMENT. She cries every time we pull into that parking lot, and drags her feet when we walk into the doors. While we are waiting she scratches at the door to leave. NO WONDER SHE NEEDS MEDICATION. I am officially done with this place, I will never buy anything anymore from there, I will never allow my dog to stay at the hotel (because every time she does, she gets sick) and will NEVER go back to this grooming salon. Horrible horrible horrible horrible. read more

Let my senor dog get roughed up and didn't stop the other dog. Then they yelled at me. So...not great. Not going back.

I ended up having to take our dog to the PetsHotel at the last minute and was extremely pleased with the service and my dog's care. I would definitely recommend the PetsHotel for short stays and day care (I say "short stays" because of the bathroom situation I mention below). The staff members at the PetsHotel are all very friendly and always seem happy to see our dog. We haven't had any issues with her care there. We have scheduled several exit baths and nail trimmings for her as well and she has come out clean and soft. They don't use scented products so she doesn't smell clean (she doesn't smell at all after the bath, which I guess is the point), but her coat always looks very nice and shiny. If you're allergic to scents, the unscented products could be a definite plus. Since going to the PetsHotel and because of the great care she has received there, my opinion of the store itself has changed a bit as well. It is definitely a little brighter to me than when I first reviewed it, but I do still find it to be very high priced. The PetsHotel rates, however, are very reasonable and even less than some of the other daycare/boarding centers in the area (though there is markedly less space for the dogs to play than at other daycare places). The hours are also a lot more flexible than other daycare centers. Because PetsHotel is open from 7 a.m. (before the store opens) and until 9 p.m. (at least most nights) you have a much greater window in which you can drop off and pick up your dog for the day. The only thing I don't like about the PetsHotel is the bathroom situation for the dogs. They have some sort of room that has "cues of the outdoors" where the dogs are taken to do their business. We haven't had any issues with our dog when she gets home, but I wonder if it gives the impression that pooping inside is okay. I also wonder if she actually "gets" the cues, because she often goes to the bathroom as soon as we get her outside. I don't doubt that they're taking her to the bathroom given the quality of people and care at PetsHotel, but does our dog actually understand what she's supposed to do? She is darn cute but not always the sharpest tool in the shed if you know what I mean ... read more

This review is for grooming, doggie day camp, and overnight boarding. Our dog is a 50 pound lab/terrier mix. Prices at PetSmart are comparable to other facilities, and we always have a good experience at this location. However, because it is a large nation wide chain store, their staff can sometimes be a hit or miss - some employees love animals and others seem more indifferent. I would say 9 out of 10 employees are great though. Grooming: Convenient. We schedule a reservation, drop off our dog, and shop around nearby until we receive a call to come pick up our dog. Our dog is relatively obedient, so they have no problems bathing, clipping, and trimming her. One time, it took us 30 minutes to get back to PetSmart (they finished a lot sooner than they said it would take) but they had no problem holding her until we returned. A typical grooming bill is around $75. Boarding: I like boarding at PetSmart because each dog gets an individual run area, which they call an atrium, with the option to upgrade to a larger suite with a TV. The accommodations are relatively spacious. We also enroll our dog for doggie day camp every other day while boarding. Without the daycamp, your dog is left in her atrium all day except for one ten minute walk in morning and one at night. They also feed your dog Science Diet which receives average ratings online so that's not bad. For pick up, you have until noon the next day, which is usually plenty of time. If not, we just enroll her for daycamp and pick her up before 9 pm instead. Boarding is $31/night and daycamp is $16/day. The first time we boarded our dog, PetSmart called us to let us know that our dog was too shy (or well trained) to poop indoors even though all the other dogs had no problem. They said they would pay extra attention the next day to make sure she isn't having a problem. After two days, our dog overcame her shyness and finally pooped. I greatly appreciated the phone call to let us know how our dog was doing! Daycare: I wish there was an outdoor area or a larger facility. The two rooms seem too small for so many dogs, but at least there is a person in there at all times. Dogs do have a quick behavioral exam before they go, so there is a relative degree of reassurance that the dogs are compatible. But it all depends on the dog. Overall, PetSmart provides good services at a good cost. Most employees there love animals and we feel our dog is in good hands. We also love the very cute handwritten "pawgress reports" that come with coupons! read more

I've used this location for 3 reasons: the vet clinic, the Pet Hotel, and to buy pet supplies. I've never tried their grooming services. First, the pet hotel: I boarded here once for a weekend, and was really impressed. Well, I didn't board...my dog did. The check-in area is nice, and the staff are great. It really does feel like a hotel check-in. At the end of the weekend, our dog was happy n energetic. So, I'd recommend it. The vet clinic is nice, and the staff caring and compassionate. I use it for routine stuff (check up, vaccines, etc), and have always been happy. Also recommended. Last, the store. It's pretty good, but not amazing. If you want the basics (dog bed, collar, food, treats), they'll have what you need at a good price, but, if you want anything super cool, like a nice collar or a beef femur the size of a golf bag, I recommend the boutique stores. If they added some more unique stuff, it'd be 5 stars. So in the end, 4 stars - I'd love to see better merch here, but on the whole, a great pet place. read more

Do not take your dog here. One ER visit for our dog while we were in Florida. They called us and told us she may have eaten metal due to ongoing construction of suites. Remember your trusting your family member with kids who make minimum wage. The one guy looked so sedated we were ready to walk out. Our notes section probably has all kinds of info about when they took our dog to the ER.and at least they did that. They offered one day free for the incident and we let them know that they ruined our vacation and after speaking to the manager, we got the whole week free. The groomer we recently used from them was excellent and we plan to continue to use her. One other thing to consider is that if you pay for a suite your have no way of knowing they are not just stick your dog in a cage. We had her there last weekend, less than 72hrs and she came back filthy. Poop on her ass, eyes crusted over and cruddy feet. Avoid this place. read more

4 customers waiting to get crickets for over 20 mins when Josh comes to turn off the assistance call button and tells us that it will be another 15 mins. Asked why he couldn't help us and he replied "no, he couldn't he was busy helping his customers"?!? Hmm...I would think that we would also be considered customers?!? Meanwhile two girls on the main registers and one other staff member wandering the aisles while Josh is busy instructing the main line on where to stand. Guess that's more important than helping the customers that have been waiting for crickets/fish and then still need to get in the main line as well. Poor customer service, Josh. Your attitude sucks! read more

Honestly if this place was run by dogs and cats I'd get better customer service than I did today. Wasn't until I tipped the groomer the staff was even nice after I was overcharged for getting my dog's nails cut. And ironically I was standing behind a lady who also happened to get overcharged for something as well. I love that people love animals, but they all have the same common sense as them too there. read more

Never bring your dog to Petsmart for a grooming unless you want to be returned with a dog that has no resemblance to the animal you brought in. My adorable fluffy Havanese now looks like a pitbull.When the groomer called to say she was ready - she said nothing about her actions - and I was shocked at her appearance! The blatant lack of effort and care is visible and has left me heart broken as I was a loyal customer. I had a discussion with the groomer before her appointment and she assured me that she would leave as much hair as possible. The groomer did the complete opposite. I find it difficult to think that the groomer even tried to do a good job. Also, the shaving was not even done well as many hairs are inches longer than the rest. I paid for a spa treatment, and my dog's nails were not even cut, nor did she get the moisturizing nose and paw treatment.I understand it was a busy day, but that does not mean you need to use one blade length on my entire dog because of the rush. I question Petsmart's lack of care - we were visible upset - and nothing was said - and will now never step foot in the building again, as I can no longer trust their honesty or skill level. We have had this groomer in the past - and this has NEVER happened! I will be searching for a caring company to groom our pets - not one that will not violate my dog and leave her bald and bleeding. read more

Just picked up my dog from there .. He was supposed to get a full groom .. They were grinding his nails apparently and the person doing it wasn't paying attention and his tail got caught up in the grinder and it was burned pretty badly.. They said they couldn't tell how bad it was cause he wouldn't let them touch it .. Not sure what the hell kind of place they are running there, but we will NEVER take him back there ... My dog is in pain and needs meds all because somebody doesn't know what the hell they are doing ... Never again !!! read more

I have never, ever had a problem with any of the PetSmart stores (Warminster, North Wales) that I have used. They are more than willing to help you, they are polite, and the grooming department did a great job with my dogs. One issue I do have with the PetSmarts is the lack of available help. I have always had to run around looking for assistance in the Warminster store, not so in the North Wales store. read more

I cannot speak more highly of Katie in grooming. She has been grooming my Havanese for almost 2 years. Both Cami and I love her!

Grooming was superlative. Our Portuguese Water Dog received a beautiful grooming from Cheyenne. She gets a "lion cut" with some special requests like a little more length around the face. We were very pleased with the results, and especially with the kind, gentle handling. Very professional, Cheyenne! read more

The last time that I went in was about 2 weeks ago. No issues with the appointment or timing, but the facility was disgusting! The employees were complaining about another employee who had taken a break. My main pet peeve is when people complain about their jobs in front of customers. Especially when they complain and they obviously haven't DONE their job. I could count several different breeds and colors of hair on the floor. Soooo gross! I said something and they ignored me. I have an issue with paying $50 for grooming in those conditions. My local salon would never do that, and I only pay $30 for a hair cut. They need better management. read more

If I could zero I would! I took my dog here to get her nail cut and whenever we pick her up they look just as long as before. And at the curtain moment my dogs nail I guess one they "forgot" to cut, is so long she can't walk and her toe bleeds. Do not take your dog here. The groomers do nothing but gossip and jerk the dogs around. read more

This PetSmart Grooming "salon" is a horrible one. I had an appt for my dog to be bathed and groomed, I went to the appointment, and after she looked over my dog the "groomer" took my dog and they had me sign a form. However after 10 min I received a call from their groomer "receptionist" saying that they would not groom my dog or bathe my dog. They gave me some bogus reason that the dog had poop on his butt. Well, I told them you are in the business of bathing dogs so I requested they bathe my dog and don't groom him. I was refused the service. I reminded them they scheduled my dog, I drove and took my dog, they looked at my dog, and I left only to get a call that they refused to even BATHE my dog. I asked for the manager and got the assistant manager, another bad customer service sales person. He refused to give my dog a bath giving me no valid reason. I asked for the Store General Manager, he said he was out til the next day. Then this assistant store manager hung up on me! Customer service is deplorable at this store. I called him back and said I wanted them to bring my dog to my car. He said no they don't do that. I said you advertise "curbside" pick up of pet. Then he said he would bring the dog to me. This has got to be WORST of the WORST grooming places at Petsmart. It is despicable how I was treated as a customer, they need to eliminate this service. BAD BAD BAD BAD BAD CUSTOMER SERVICE. Take your pooch elsewhere, this place is despicable. read more

Had a bad experience with the grooming department after bringing my dog there consistently for over a year. Came to pick him up after they called to say he's done. The workers yelled over each other when I arrived to scold me for coming late (I came within 5 minutes of receiving the call that he's done). When I told them I was waiting for the call he's done, they continued to scold me? Very confusing, rude, and very unprofessional. Will not be returning, which is their loss as we had been bringing my dog for frequent nail grinds and expensive grooming. read more

Cheyenne was great at handling my 5 month old puppy during his first nail grind. She made the check-in process painless and easy. She paid close attention to him and made sure he was comfortable. I highly recommend going there for grooming services. read more

Not a good first experience. Dropped dogs off at 2:30 for 3:00 appt. At 7 one dog was only 1/2 done and the other not even started. Manager seemed to think my request for a discount was unreasonable since they were both finished by 8:00 pm, but he gave it anyway thus earning an extra star. read more