Deanna did a fantastic job on my dog Moose. I go to PetSmart often for grooms and it's generally always a good cut but this past Friday was the best. I'm so happy with his cut, she did awesome! read more

Do NOT bring your dog here for grooming!! We had a great experience during our first grooming (with Lisa) and she took great care of our puppy and finished in a timely manner. The second time we went back...totally different experience. We had Kasi as a groomer and she did not treat our puppy appropriately. Since our puppy finished in about 30 mins the first time, we assumed he would finish within an hour the second time. After checking in with the groomer about an hour and a half later, Kasi said that our puppy was afraid of the dryers so she put him in a cage in the back to "calm him down." EXCUSE ME?? First of all, a cage would NOT be the solution and how dare you leave him in the back alone during HIS appointment time instead of trying to soothe him and give him treats to reassure him that he'd be ok. Ridiculous. Then Kasi brought him out to the main area where they do pet brushing where owners can watch through the window. I was observing from a distance just to see how my puppy was reacting. Once Kasi saw I was watching, she took my puppy to the back. I have no idea how they treat the animals in the back, but they obviously don't want you to see what they're doing and the lie to you saying your dog did great at the end. My dog is the sweetest puppy, would never hurt anyone, and if he's scared he just needs some petting and treats. My guess is that she strapped him down in the back and did what she had to do to make her job easier. He was petrified when he came out of the salon. I felt awful! Long story short, we will NEVER be going back to Petsmart for grooming and you should NEVER book Kasi as a groomer. read more

great location to get food and treats for my dogs. They also are great with one of my dogs that goes in every 3 weeks to get his nails cut. I think it's $11 for them to file his nails... or $8 to cut. read more

Always take my dog here to get her nails ground. They are convenient, friendly, reasonable. I've had the dog groomed here once (she's a short hair) and they did a great job. I love the fact I can take her at 7am before I go to work. read more

Long line. One manager came up to help the cashier answer a question, and there was a long line of costumers, she looked at it and walked away. read more

My family used the Pet Hotel once in the past and we had an overall great experience, which is why we decided to board our pets again but at a different location. The first issue I had with boarding my pets was I did the online booking for my two dogs to get one suite together. I received confirmation after submitting the request. About a week before boarding them I decided to call the hotel to confirm their reservation in case there were any issues. They told me they saw the reservation for my two dogs to stay in the basic caged-in room. They told me that they were booked for the suites that I already booked online. My cat was also booked to go into the kitty cottage for the same time. We dropped all three off and booked our two dogs for doggie day camp one of the days. I was told by one of the employees that I would receive a picture of my two dogs through email while they were boarded. This email was never received. When we went to pick up the pets they gave our cat the wrong bed. I told them that this is not his bed and his bed instead was the one we can see behind the window of the kitty cottage. They refused to give me his bed and told me that that was the hotel's bed. They then went to the back to find another similar looking bed. I could tell this wasn't his bed because the material was rough rather than soft and also was thin and dirty. When I asked about the picture for doggie day call the woman told me that they have the picture but she doesn't have the iPad on her at the moment. She said she would send me the email with the picture when she retrieved the iPad later. It is now two weeks later and I haven't received the picture. I do not feel that I should have had to pay for the doggie day camp if I was not given the picture which was included with the stay. read more

Went in to buy 2 small goldfish and a tank (1.5 gallons). A worker asked if I was putting the fish in "THAT" tank. I said yes because that was the plan. Then she nastily said that the only fish I could get was a Beta because the tank needs to run for 1 week before putting fish in, and that you need 10 gallons per fish. I was so pissed off, the way she talked to me was extremely rude. I've kept tanks all my life, and know that I can successfully have small gold fish in a small tank. I ended up buying the tank (and the fixings), and drove to the next nearest Petsmart to buy my fish. Both of my goldfish are doing great. read more

This past week my daughter and I went to get our 13 week year old puppy a new harness. I was very impressed by one of the PetSmart employees named Jamie who went over and above to help us. Not only did he explain the new harness policy to us, but he also took the time to fit our puppy with a new harness and was extremely patient. This employee deserves to be recognized for his outstanding customer service! Thank you Jamie! read more

Took my Westie there only 2 times...last October and again in December, 2 days before Christmas. It was okay. He was clean, cut, and smelled like peppermint (extra of course). Tried to make an advance appointment for him for February; their appointment book is still on paper..and the book was only up to January 19th. They told me to call back then. I waited and called; book still not advanced yet into February. WTF? With all this technology (they can tell me when I was last there, what services were had; how much it cost...yet the appointments are done on paper with a pencil and eraser???). And if this is the case, why not take the customer's name and number and put it on the "call" list for when the book is advanced?? They don't seem to want your business. And they are VERY pricey and stingy with coupons. Everything is "extra", but nothing is deducted. I also stood by and peeked while Jen was handling my dog; while she was nice to me at the counter, she seemed to be more engaged with chit chat with others around her while grooming my dog on the table. And she was pushing and shoving him too much. I've heard from a former washer there that there is a lot of turnover because the place is NOT a nice place to work. And like someone said above, it does not seem to be kept clean during the day. Needless to say, I did not return in February. Found a mobile groomer who is more personable to my dog and I can see what's going on through my front door. Her truck is neat and clean and she does a GREAT job for a fantastic price. NOTE TO YELP: I have no conflict of interest with this business. I do not own it, or have any interest in any related business. I do not work there or for any competitor. The company I do work for is a tv equipment manufacturer! Not even close. We don't deal with pets. I thought this was supposed to be a site where you can express your opinions - whether they be good or not so. read more

First off the Pet Hotel is very nice. The staff is great and my dog loves it. They're very kind and I would use them again in a heartbeat. The grooming area is a disaster. I took my dog in for a nail grind and won't be back. The staff is surly which didn't bother me particularly, but when I saw how they handle the dogs I was horrified. My dog is gentle, but gets scared in the grooming area. The staff didn't help. They were unnecessarily rough (to an older lab, nonetheless) and when she came out her paw was bleeding. When I brought her back, one of the groomers said, "what? Not short enough?!?" In a very nasty tone and then subsequently apologized when I told her my dog was bleeding. Now I understand when dealing with black nails it's tough to see the quick, but I guess it would have been nice to see my benign older dog treated with some kindness rather than annoyance and angriness. I understand we all have bad days and I have had many pleasant experiences at petsmart otherwise but my first grooming experience was incredibly disappointing. read more

I got a cat there about 1 1/2 years ago in Lansdale it was a rescue and his name is Teddy. We went into store and he actually picked us. We inquired about him and they said the rescue place did all his blood test and all his shots. We where like awesome so we got him and he is the most awesome cat I've ever had great addition to our family and 3 months ago he stopped eating and drank water like it was going out of style and peed constantly. We took him to Harleysville vet and found out terrible news he has terminal kidney disease. I called PetSmart and right away they said that's not our problem call the rescue. I was shocked no one from rescue has called me back. I have spent 1,600 dollars trying to help Teddy but I'm sad to say on Friday 8/3/2018 at 630 we have send him to god. He is in to much pain and his quality of life is very bad. I'm a grown man and I'm heart broken and my wife and son are just destroyed. I would like to say that you at PetSmart should not sell cats and dogs under the assumption that blood work has been done properly and then deny responsibility for any issues like this. Dale McConnell is my name We love you Teddy your life was to short but you where loved every minute!! read more

We love this place we have two dogs (Aussie and a Catahoula) they have been going since they were puppies so 4 years. The wellness plan is great and Alison at the front desk is awesome and always goes above and beyond. I would HIGHLY reccomend them! read more

I am 17 years old and am a proud mother of a rescue dog. After begging for a dog my whole life, I was finally allowed to choose a rescue dog to adopt this year. I went to the pound, and immediately fell in love with the sweetest, most gentle dog in the world-- a dog who happened to be a pit bull. Cleo, my pit bull, is loving, affectionate, and one of the most loyal animals I have had the privilege of knowing. My parents and I are going away for the weekend, and needed to board Cleo for four days. Being a loyal customer, one who is in Montgomeryville at least once a week for bones, toys, food, etc, we decided to board Cleo in the Dog Hotel. We signed up for the daycare program which costs an extra $17/day so that Cleo could enjoy 6 hours of play time with the other dogs. Upon arriving at the Dog Hotel, the woman helping us asked me what kind of dog Cleo was. I told her that she was a pit bull, wondering why she had asked. She immediately said that pit bulls are not allowed to be in the daycare class. Instead, she offered me a 1 hour one-on-one session per day for $16. Money is not the issue here. It's the disgusting discrimination that PetSmart inflicts on its customers. The employee, and company as a whole, has a complete lack of compassion for an entire breed due to common stereotypes and misconceptions. I think that it is discrimination, and I think that PetSmart's store policy in regards to pit bulls is absolutely revolting. I will not continue to support PetSmart, and I will make it known to all dog owners that I know that PetSmart is discriminatory and disrespectful. My dog is not harmful. She is not dangerous. She is not a threat to other animals. For PetSmart to discriminate a dog based off of its breed is appalling. For PetSmart to keep my dog in a crate for 23 hours a day is borderline ANIMAL ABUSE. I will no longer continue to support the company. read more

I am not a customer of the animal hospital but last week my dog ate something out of my Xmas tree box. He was panicking,breathing funny, crying and foaming out the mouth. Petsmart is closer to my home then my vet across town. I walked in to Petsmart and asked for help for my little puppy noticeably in pain and I was told to go to another vet across town. Sure let me drive across town with a chocking puppy in Xmas traffic. Will never recommend to a friend. read more

Stay clear of Petshotel in North Wales. The manager (?) Liz was horrible. She looked for issue after issue as to why she could not admit my dog. I am not sure why she would do this other than we arrived at 8:30pm and she was set to close at 8:45. She became perturbed when I told her I didn't know anything about the forms she was asking for. She checked my reservation and informed me, I had been told about the forms. It was noted on the reservation. Next issue, she said my dog had received her shots the day before and was not cleared to be admitted until the morning. I explained we were packed to go on holiday at that moment. She said as manager, she could override the 48 hour rule, but she did not think my dog had a current rabies vaccine. After flipping through the vet's visit summary, I found the current rabies vaccine. She then went on to say, my dog was treated with Pyrantel, which is one of two necessary doses to treat parasites. I was sure this was not correct. She said it could not be confirmed as the vet was closed. I asked her 'how that could be the deciding factor, when that information was imbedded deep in my paperwork and she only needed the vaccine summary. She said it was too late, she saw it and it could not be denied because the vet was closed. I called the vet a few days later only to find out Liz had called them and they explained to her it was a semiannual preventative treatment for heart worms. Not parasites. Needless to say, Liz was very unhelpful and very insulting as she insisted several times that I was lying about things discussed during my telephone conversation with the reservationists. Horrible experience. I will never go to Petshotel and I will tell everyone I meet to steer clear. read more

I have always shopped at PetSmart until recently they've raised their prices significantly! The 30 lb. bag of dog food I purchased every three weeks went up $12.00 a bag!!!! A small increase I understand.... but $12.00???? Good grief!! They have managed to price themselves over the fancy pet boutiques that I will now shop at. read more

I took my dog to the grooming area to have his nails grinded. If I had not stayed inside the grooming area to witness the woman get the grinding device caught in his tail and rip out his fur I am sure they would not have told me. I began crying since he screamed in pain and thrashed trying to get away from the table and told them to stop although they had only done three feet. The grooming manager then acted like I was crazy when I asked if he was bleeding where they had ripped his fur out. He took back my pay slip and told me I didn't need to pay for the service because they didn't complete the job. Thanks.. How on earth do you rip fur from my dogs tail when you are supposed to be filing his toenails. I then paid for the rest of my items still visibly upset and watched the six or seven groomers through the glass window as they all stared at me in the check out line, some laughing and clearly talking about the woman who's crying over her dogs fur. 1. It's a glass window so I can see you. 2. I'm crying because you hurt my dog. 3. Be professional. I complained to the store manager who was very nice and apologetic. The store itself is not bad. The groomers are terrible. read more