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    PetSmart

    2.5 (42 reviews)
    Closed 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

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    Reviews With Photos

    Denise B.

    This is a nice enough Petsmart. I went here to visit the Banfield vet which I found to have a wonderful staff and doctors. They spent quality time with my two dogs and seemed to truly care for their well being. This was my first experience at a Banfield and hope the rest are as nice.

    The list of INCLUDED services.
    Liz A.

    I have been in multiple times with my Shih Tzu and only twice with my Chow. Though I can't complain about issues in the past, my most recent visit has me thinking twice, and currently looking for another groomer. Long story short the issue was with my Chow, I paid for the Bath with furminator PLUS, ran me about $100. Prior to booking the appointment I read online the description of services so I knew which service would be best for my Chow. I drop them off and 4 hours later I received a call that they were ready. (No issue with the wait, Chows take a VERY long time to dry so I expected that). My issue was when I showed up to pick him up the lady who greeted me instantly told me "Next time you book you should really book with a groomer and get his sanitary areas trims". Now my issue was his was listed as INCLUDED with the bath prior to booking the appt (I knew this needed to be trimmed). I told her that I was fairly certain it was included and she told me "nope! Next time book with a groomer". (Lets be clear, I didn't request ANYONE, I booked services so if I needed a groomer to do what should have been included then THEY should have booked it with a groomer?). I walked away to go pay and looked up the services while paying....I was correct. Sanitary trim, feet /pads trim and ears were all included in the $100 service I was paying for. After paying I walked back over to the grooming area where I could now see my dog. NOTHING trimmed. His feet were a mess, she already told me they didn't do the sanitary areas and I assumed the ears hadn't been touched at this point. I showed her the service listing where it clearly stated everything that should have been included. This is where the real issue began. She completely dismisses me and tells me "Okay, great, next time book with a groomer." I told her it was a lot of money for me to already have spent and asked "how would I know who I have to book with, I booked a service, a service that includes XY&Z". She just tells me again, "yup, well next time you should call and try and book with a groomer." At this point I'm ready to ask for a manager, I paid for a service...it needs to be done. Luckily a groomer overheard and stepped in and said she would take care of it. She explained that often dogs who need just baths don't need trims as well. And though I totally understand that concept...it IS included in the service and if the dog does require it, don't tell me to come back and pay again. I appreciated the groomer who stepped in, that's why there is an additional star. And again, in the past I have had no issues with my Shih Tzu. However the ten min back and forth with the rude girl dismissing me even AFTER I showed her what I paid for. She is the sole issue why I don't feel comfortable returning there.

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    12 years ago

    Worst grooming center. The customer service in the grooming center is awful. The products are reasonable.

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    14 years ago

    The trainer at this location does not have a clue. Extremely unprofessional and rude. the staff is great but the trainer not so much.

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    Page 2 of 2

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    Review Highlights - PetSmart

    I went here to visit the Banfield vet which I found to have a wonderful staff and doctors.

    Mentioned in 2 reviews

    Read more highlights

    Paw Pals

    Paw Pals

    (20 reviews)

    This review is long overdue !…read more We used Paw Pals walking service for a long while for our two dogs, Reggiano and Mozzarella. Our schedules changed so we no longer need their service. The walkers that came to us were wonderful. They respected our home, rules, and always treated our dogs like they were their own. Aylin was normally assigned to our pups. She would always send us great photos and updates from her 30 minute walks/ playdates with the dogs. She took the time to figure out what worked best for our two. The dogs, or The Cheesies as she called them, were always thrilled to see her. Our dog, Reggie, also went to daycare at their facility for a few weeks, but because of his dog reactivity/ easy overstimulation, we decided that utilizing their walking service would be better for him. I loved that they picked him up from home for us. Their services really helped us out and made us not have to worry about how we would get him to and from the facility. Reggie also received a bath/ blowout at their facility and he came back smelling great.

    I do not know where to start. I will make this simple. Paw pals is the best. Brittany and Her Team…read moreare amazing. We started with them many years ago when they were Garnerville walking our dogs. They moved to Nanuet and made an amazing Home for themselves. We did a paint and Sip with our pup playing right next to us. The food was great, the drinks were cold and the staff went above and beyond. We will be going to so many more events. Even if you don't have a dog, visit them for some great lunch, Great drinks, and and a great atmosphere.

    PetSmart - pet_training - Updated May 2026

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