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    PetSmart

    3.1 (141 reviews)
    Closed • 7:00 am - 9:00 pm
    Updated 1 month ago

    Services - PetSmart

    Bath and groom only

    PetSmart Photos

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    Reviews With Photos

    Betty H.

    Located on Haun and Newport near Buffalo Wild Wings, this store offers plenty of parking. While the location is organized and usually well-stocked, they unfortunately did not have the specific bag of food I needed tonight and customer service could be improved. They carry an extensive selection of pet supplies for dogs, cats, fish, reptiles, birds, and small animals. This location also provides grooming, training, and adoption services. Their online ordering is highly convenient, offering home delivery or store pickup within a couple of hours. I highly recommend using their app for extra pickup promotions and taking advantage of their excellent rewards program. Overall, I had a solid experience at this location.

    Anita H.

    if you are looking for a dog whisperer to help train your fur baby, look no further! Chris Dimaano is truly amazing, is extremely patient with the dogs and their humans, and helps break down the training process to make sense. Schedule your training now!

    Quick photo of dead fish
    Donna C.

    I love this store. The staff is always friendly and helpful. I went in to buy some fish for my new aquarium that I bought from PetSmart. I've been going to PetSmart for years after having a terrible experience at a competitor and they've always been extremely great. As I'm looking at the tanks, looking for more fish for my new aquarium, I noticed they have tanks of dead fish and fish that are live but struggling I was so disappointed the tanks were dirty also. I snapped a quick photo of one of the aquariums of dead fish. I didn't want any confrontation because I was taking photos. Needless to say, I'm going back to the other competitor because there's not a lot of places to buy fish for my aquarium .

    Teddi after a big grooming
    Kathe C.

    Love Alexandria in grooming!!! She's a real sweetheart!! Teddi likes her too!! She does such a great job!!! Teddi needed alittle extra attention this time and Alex just took it in stride and Teddi went from little fluffybutt to a tiny little girl again!!! Thanks Alex

    Ryan ! So please I urge you do NOT let him groom your precious animals
    Neimaria M.

    There is a male groomer that is VERY aggressive with the dogs. I brought my dog to get her sanitary area trimmed and while waiting, I witnessed another dog getting groomed very roughly. And my goodness he is yanking the poor dog every which way, yelling at the poor puppy who is crying .. it was borderline animal abuse!

    I'm very disappointed, I have supported pet smart for years and nothing really makes me upset but this truly infuriates me, I was looking at the bettas and noticed a majority of them were in bad condition. Very dirty cloudy water in almost every cup. 4 of them were dead which I let a worker know. I am sad and disgusted that they are kept like this and they didn't even noticed they were dead. After seeing the dead fish which looked like they had been there for awhile, I checked on the other fish that were SUPER distressed, the fish were glass surfing, some were very lethargic. Some were on their sides just floating there, it truly makes me sad that a corporation this big and claims they are the place for taking care of your animals, can't even take care of their own animals.

    This is Bella. 8 months old and a firecracker. My Zoey passed away Dec 1st 2024, and finally I got another doggie to love. Zoey would of way
    Lanie B.

    I think they are great. I've returned things, no problem, and my puppy Bella, started her beginners 6-week training class. The employees are nice and kind and have loads of knowledge about certain items in the store and they take the time to help you out on the floor. Not like other stores that don't do that. I appreciate it a lot. That is one of the reasons we go there. Keep up the good work. Lanie & Bella

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    10 years ago

    The store is small, walked in and it felt to clutter. workers not friendly. And the adoption area sucks. Not a welcoming Petsmart.

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    9 years ago

    I'm extremely happy with my groomer Yare...she is fantastic, so wonderful with my dogs Sushi and Andy!!! The very best!

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    10 years ago

    Been getting my dogs groomed here by Ciera. They always come home looking and smelling good, as well as very happy

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    Page 4 of 4

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    “Chris Dimaano is truly amazing, is extremely patient with the dogs and their humans, and helps break down the training process to make sense.”

    Mentioned in 3 reviews

    Read more highlights

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    Manny did such an amazing job with my Great Dane Kevin! He sent updates, pictures, videos all the…read moretime and I loved seeing the progress Kevin would make! He took the time at pick up to go over everything and taught me the training tools that I will continue to (and consistently use on Kevin) Thank youuuuu Manny!

    I truly can't say enough amazing things about our experience with Off Leash K9 Training and Baku's…read moretrainer, Alex! The transformation we've seen in Baku has completely exceeded my expectations, and I honestly couldn't be more proud of him. From the beginning, Alex was patient, knowledgeable, professional, and clearly dedicated to helping Baku succeed. Seeing everything Baku has learned and how much more focused, confident, and disciplined he has become has been incredible. I was genuinely amazed seeing him follow commands and demonstrate everything Alex taught him. It felt like I was looking at a completely different dog! You can truly see the time, patience, and effort Alex put into working with Baku. Knowing that Baku was in good hands throughout his training made the entire experience even better. I'm beyond proud of my Baku and so grateful to Alex for helping bring out the absolute best in him. Seeing how far he has come is such an amazing feeling. I would 100% recommend Off Leash K9 Training, and especially Alex, to anyone considering training for their dog. The results truly speak for themselves! Thank you, Alex, for everything you did for Baku! We couldn't be happier with his progress.

    Dogs Gone Sane - Buster loves Dogs gone Sane!!!!

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    So far this is amazing. Caleb is both sweet and gentle along with being a magic dog whisperer.read more

    This is the review I have been impatiently waiting to do and I am so stoked to finally be able to…read morewrite it and share this picture of my fur kid, Freyja (the white goofball on the end) Let me just start with... I wish I could give 100 stars! Freyja was a rescue pup that we got as a baby. She was raised with other dogs and did great but as she got a we bit older that was no longer the case. While she LOVES humans, she was not fond of my late Great Dane, she'd have full on dog fights which caused a lot of issues, stress and a bit of ptsd for me. We had to section off areas so they would never cross paths. Fast forward 6 months, we get a puppy thinking since 1- he's a boy & 2- a sweet baby she should be okay and they will eventually be friends. That was NOT the case. She tried to maul him the first time she met him. That was quite devastating for us to say the least and the thought of rehoming the pup or giving up on her was not an option so, this is when we get ahold of Caleb. We signed her up for board and train and while waiting for her turn we did socializations and some one on one training with both her and the pup she dislikes so much. Two weeks ago we dropped her off for her stay. Over the two weeks Caleb worked with Freyja and our boy Finn. Freyja made new doggo friends, which is huge in its self while learning all the other great things she needed to learn. Today, Caleb brought her home, he walked her in to the house with my boy Finn, one on either side of him. My heart sank and smiled all at the same time. I never imagined her being okay with being that close to him with out trying to attack him. While we still have plenty of work and fine tuning to do. I am so happy and great full for the difference Caleb has made in our girl Freyja. I am so thankful. ------------------- Now for the boring stuff... LOL Cost was average for the area. I had researched a handful everywhere between here and San Diego. Communication was fantastic! Angela is on it! She is super helpful and friendly. Caleb would shoot me super cute videos, which I loved getting and loved sharing her progress with my friends. Caleb was referred by a rescue friend so, I already trusted he was a good guy, but he genuinely is great, knowledgeable and both he & Angela truly care about the doggos they care for / train. -------------- Lastly... this picture says it all.... I have been waiting for this from day one after I started following the Dogs gone Sane IG. I am SO HAPPY to have received it. My Freyja with her friends.

    Epic Dog Academy - After a few weeks of hustle trying to bite us - he finally came around to being around people and dogs!

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    They did a fantastic job grooming my dog, Kiara. The groomers know how to handle energetic and…read moreyoung dogs, unlike at PetSmart. She had her nails trimmed, NO PROBLEM!

    Don't Believe the False Facebook Posts - Epic Dog Academy Is the Real Deal…read more I need to share my experience because there's a lot of misinformation going around about Epic Dog Academy. If you've seen those Facebook posts linking them to animal abuse - please, don't believe them. I fell for those rumors myself at first, and I want to make sure no one else makes the same mistake. I had signed my dog, Obi-Wan, up for the two-week training program and was so excited. But right after I told a friend, she sent me a Facebook group filled with terrible claims about EDA. I panicked and immediately called to cancel. Vincent, the owner, was incredibly understanding and patient. He explained that all those claims were false and even showed me proof - including records exposing the people behind the posts as having serious legal and credibility issues, but even though I already paid and signed all the paperwork - he still immediately refunded me my payment to give me time to do additional research. This is something he could have pushed back on but didn't, which really showed me what a kind and understanding business this was. Even so, I made sure to do my own research before forming any opinions. What I found was truly alarming: the main individual behind that Facebook group has a documented history of serious issues, including animal cruelty charges (all public record). His daughter once briefly worked with Vince - the owner of Epic Dog Academy - many years ago at a completely separate business. Shortly after, Vince left to establish Epic Dog Academy with his wife, Olivia. To be clear, the two individuals who now run that Facebook group have no real connection to Epic Dog Academy. The false claims they're spreading about the owner are completely unfounded and unsupported by any evidence, plus most of the negative comments appear to come from people associated with them. Once I realized the truth, I re-enrolled Obi-Wan - this time in their day training program. I drop him off in the morning and pick him up in the afternoon. It gave me total peace of mind to see him daily, and I can confidently say that not only is he perfectly fine - he's thriving. The results have been beyond my expectations. Obi-Wan listens better than ever, he's happier, and he actually gets excited to go every morning. Erin, his trainer, is absolutely phenomenal. She's patient, knowledgeable, and keeps me updated every day with photos and progress reports through their app. Christy at the front desk is another gem - her warmth and understanding make every drop-off and pick-up a breeze. Every single person I've interacted with at Epic Dog Academy truly loves what they do, and it shows. They treat every dog like their own. I can say with complete confidence that my dog is safe, happy, and receiving the best possible training here. Please do yourself a favor - don't let false online rumors stop you from giving EDA a chance. Check things out for yourself. I'm so glad I did, because Epic Dog Academy has completely transformed my dog's behavior and confidence. It's been worth every single penny (and I signed up for the Honor program!) I have given EDA permission to share my number with anyone who is hesitant to sign up. I'd be happy to share my experience with you if needed. -- Pictures of Obi-Wan were sent to me through the EDA app during his day training!

    Board N Behave - Charlie (support buddy)

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    I was referred to Farren at Board N Behave by a friend, and I'm so glad I reached out! From our…read morefirst call, Farren was professional, knowledgeable, and truly listened to my concerns. My Chinese Crested, Hooper, had previous training but was still struggling with reactivity and socialization. I appreciated that Farren didn't push an expensive board and train--she assessed Hooper personally and offered private sessions that fit my budget. After just one session, I already saw progress. Over five sessions, both Hooper and I were trained--because we all know training the human is just as important! A month later, I adopted another dog, Bodie, and brought both pups to Farren's daycare to continue Hooper's socialization. We also did additional public training sessions, which were incredibly helpful. Hooper is now more confident and manageable! Farren has also been working directly with Bodie, helping him learn basic obedience and improve his behavior--especially with things like staying safely in the car instead of bolting into the street. His progress has been amazing. Farren is not just a great trainer, but also understands dog behavior on a deeper level. Her facility is clean, organized, and I fully trust leaving my dogs in her care. I highly recommend Board N Behave for training, daycare, and/or boarding!

    I was really struggling with whether we could keep my rescued young female Chocolate Lab long term…read more Maya had way too much energy and was really just wild! She couldn't get along very well with our other 2 dogs as she really just had no manners and didn't understand social cues. She had such a hard time settling down in the evenings and would bark for hours from her crate. We just didn't know what to do. I was at my wits end! Then I called Farren at Board N Behave. I really just wanted to board her while my husband was out of town but the more I spoke with her and came to understood her insight and experience with other dogs like Maya I decided to have the training sessions as well. It was the best decision for my dog I could have ever made!! No more destructive behavior, settled at night and gets along great with the other dogs. No more pulling on the leash either. The best part is that she is now a joy to be around, cuddling with us on the couch or relaxing on the porch. Dog training is not cheap, but it so necessary, especially when you have behavioral issues. Thank you Farren! You are absolutely amazing!!!

    PetSmart - petstore - Updated October 2026

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