Would not recommend grooming services. My puppy got the worst grooming service ever. Hair different lengths, face not trimmed properly, hair was not cut down on the ears, groomers did not consider the end goal picture that was shared. read more

I was nervous about booking a groom for my cavapoo after the reviews but we had just returned from vacation and he really needed a clean-up. We're really glad we went with Sheila! She did a fabulous job with our dog and we love his cut! She really listened to my instructions for his haircut and delivered exactly what we were picturing. Best of all, he came back in the same mood as when we dropped him off; he doesn't seem traumatized at all and he has no injuries/cuts on him. They checked his fur out at dropoff and notified us when he was ready via call, text and email so they were really thorough! read more

PetSmart - Our 3 year old cavapoo - Pet Stores Near Me - McKinney, Texas

This petsmart left this poor baby to sit in its feces for days. The feces kept multiplying and now it's in its water, food all over the floor to the point where the beardie cannot even move or have room to move around. it's sickening how they abuse these poor animals please report them and take this serious this is their lives and stores like petsmart that don't care shouldn't have animals in their care. read more

PetSmart - Heartbreaking sight the worst store ever! - Pet Stores Near Me - McKinney, Texas

From the time you walk in the door, you are greeted with a smile and great attitude. I really believe people that work here love what they do. I don't use the pet services, I typically come here once a month to purchase our cats food. What I love is that the staff here is knowledgeable and loves animals. In the past I've purchased fish and hamsters, it was a great experience and again everyone was knowledgeable. Everything I need is always available and well stocked, the place is always clean in spite of having lots of furry friends running around with their owners. When my kids pressure me to buy additional pets, the staff is always kind and non-obtrusive as they allow my kids to handle or view various pets. If you make my kids happy, you make me happy. This place is run well and I love the way this store is run. read more

PetSmart - The cat must eat!! - Pet Stores Near Me - McKinney, Texas

Had my 8 month old American Bully boarded for 2.5 days while away on business to houston. Picking Ares up he wasnt acting right. Ears pinned back and just wanted to leave. On the way home he threw up in the backseat of my truck. Upon clean up I discovered it was bone shards and tin foil. Ares is a pure breed and is on a very strict protein based diet and supplement plan. We never deviate from that plan ever. Upon calling we were put on hold to which we didnt appreciate so we showed up to the store with the example Ares released. They have no idea where he go it but also didnt care to investigate and just gave our money back. I dont care about the money. My dog is family. This business is neglectful to the dogs in their care. If you value your furry family member and their health DO NOT BRING THEM HERE. read more

PetSmart - Ares - Pet Stores Near Me - McKinney, Texas

See all

Please avoid this location. We had an appointment at 9:30 am for a haircut and a bath. We made the appointment over the phone with a grooming salon employee. We got there and no one was in the salon at all. We rang the Buzzer twice. No one came. I think her name was Holly and she happen to walk in. We said we are here for our dogs cut and bath. She then said her (petsmart's ) system messed up. She could only do a bath. She said we could leave him and she could get him in at 12:30pm. So your system screwed up and the incompetent person we spoke to on the phone who made the appointment and you want us to leave our dog in a cage till 12:30? The salon is empty. Please if you love your dog/animal do not use this salon. The most upprofessional and pathetic service I have ever seen. read more

Let me start by I never leave reviews on department stores. Especially since I didn't come here for grooming or boarding. I came in for a tag for my dachshund and I had to let the world know that GLORIA is an ANGEL. She was so sweet to every customer before me in line. When it came to my turn she asked if she could hold my puppy and even held him while I got his tag engraved so I didn't have my hands full. Beyond customer service. This location is a little out of our way but we will definitely take the extra 5 min to come to this one because of the service we received here! read more

PetSmart - Pet Stores Near Me - McKinney, Texas

See all

Our very large, full of energy puppy, gets a work out here. Great caring staff. He is so happy every time he comes and we are please with the break. They keep him so entertained he sleeps the next day. For the price of one camp day we get two days of quiet. What a blessing! read more

I bought a bag of food for my dog but she didn't like it. She got sick and the next day I returned it. The manager said they don't take back opened food but that's not true. Plus it too was the next day. Even on their website, it says that they do take back food. I will just shop at Petco and Hollywood Feed. read more

Been taking my dog here for a while and there were no problems. Things have gone down hill fast in the past three months. He recently stayed for three days and when I picked him up he was covered in piss, it wasn't fresh either which means there was plenty of time where the issue should have been corrected. Whether there's a problem with management or they are understaffed I cannot say. I can say he will not be staying there ever again. read more

staff is absolutely not train how to deal with energetic puppies . Need improvement in how to work with scared puppies. Will not recommend to anyone with new puppy read more

I wish I could give a zero star. We took the top dog package for our dog and it was a clumsy job, nails not trimmed properly or that hair portions also trimmed well. Plus my happy dog was refusing to go to the salon, having a feeling that they don't treat pets well. He usually pees a lot when he gets scared and he did the same yesterday. After he came home he looked sad and as if in distress, I am not sure what they did there and never gonna take my dog again there read more

Decent staff and they try, but they are understaffed. I was in the store and they only had one competent worker and the other one just started. Waited for over 30 mins before I was able to get what I needed. It's exhausting always having to wait. Again, good staff but management needs work. read more

The first and last time we ever bring our dog to the McKinney, TX location. One of the worst hair cuts I have ever seen in my life. If you care about your dog do not take them to that store! read more

I would of have rate this 0 stars if I could. They did something to my dogs back. And we even have a doctors proof. But they are not accepting it. Even telling us we did it. We don't care about the money. But If you love your dog don't take them here. read more

This Petsmart is clean, friendly, well-stocked, and convenient. The only thing I wish is that the grooming department was more organized. We did a walk-in to have our 2 dogs' nails trimmed and it was just chaos. At 1 point, there were 5 groups crammed inside their tiny area, waiting to be assisted. It was difficult to check in, tell them what we wanted, and pass our dogs over. On the plus side, the groomer was able to get the nails trimmed right away and was nice about it, but unfortunately, he misses our dogs' "thumb" nails so that sucked. I'd definitely come back to grooming and give them a shot with a full-body groom, but I'd advise you don't come around the holidays unless you're cool with mayhem. read more

Beware!!!! My daughter paid $160 to have her 3 month old puppy trained at the McKinney TX location and before they even saw the puppy they refused to train because it is mixed with Akita. None of this information is disclosed on their website and at first they refused to issue a refund. She drove an hour to get to the location. The Assistant Manager said he was going to "Educate us" on why he could only give a store credit. We will never shop at this company or recommend it to anyone. Be very careful paying for training classes up front!!!!!! read more

I went in looking for a pet for my 5 year old daughter. Rihanna helped us with our entire process. She was amazing and very knowledgeable. She helped us pick out a fish after being so patient with looking for a hamster. She was the best and is the reason while we will be returning in the future. Amazing customer service. read more

This review is for the grooming department. If I could give them 0 stars I would. Took my puppy on a Saturday for him to get a FUR grooming as they recommended. When I left my puppy he was doing perfectly fine but when I pick him up he wasn't himself and was scared. He act differently all afternoon. He usually excited and happy but he seem depressed. I wish he could tell me what's wrong or anyone miss treat him while he was getting groom. No one at the grooming notify us how the grooming went. We didn't even get the pawgress report. Looking at his cuts it wasn't that great. The cut on his face wasn't even. The trim on his foot was fuck up. They didn't even trim the butt part. I ask for them to grind my puppy's nails not cut them. But the lady cut it so short and one nail I do believe was bleeding. Good thing I checked my invoice when I checked out. They over charge me for a full grooming $37 which we didn't do. For FUR grooming it's only $15 for a puppy and extra charge me for the nail service which they just clipped it not grinding. Also the cashier didn't even apply my discount correctly. I guess no one uses their brains working here or they just think we are dumb ass pet owners that won't notice the details. I'm very disappointed on the grooming service. Now all the bad reviews I read for grooming all make sense and are true. I'm so afraid to continue to bring my puppy here either for grooming or day care. Who knows how these people will treat him. Since it's not their dog. read more

See all

Pretty standard Petsmart. The whole shopping strip feels pretty new, and this store does, too. Clean and shiny. Nice employees. Well marked areas with massive CAT and DOG signs hanging from the ceiling, directing you to your kitty litter or dog toys. In general, I find Petsmart to be a good pet store and chain - certainly better than Petco. Excellent selection that comes with a large store and big-box chain. Good natural selection as well as the old cheap standards. So why 4 stars vs 5? Only one complaint about Petsmart. Sure you can return food if your pet doesn't like it. That's a nice policy. But they simply trash it if you do. Super wasteful and needlessly paranoid, IMO. Pet Supplies Plus donates it to rescue groups, and I love and respect that. read more

I give PetSmart 2 stars only because it tends to be a good place to grab food/treats/toys for my dog when I don't want to wait for Chewy or if Chewy is out of something. Otherwise, this store needs some help. I would never leave my dog here for boarding or day care or anything like that. Every time I've walked by the small "play areas", dogs are cramped inside and the employee couldn't care less about their well-being. This past Wednesday I saw a husky (or similar) all alone in one area (no employee) and then a large amount of poop in the other area. There was also trash on the lower shelves/racks that of course my dog wanted to snatch as we shopped. There are so many options for boarding and day care there is no reason to leave your dog here. Also, PetSmart needs to clean more. I feel there are great employees there but this store is just not it. read more

Hi have no idea i am going to get a germen sheperd and i look at the revews nd they are all 1 stars and 5 stars i relly hope it is good please tell me read more

I took my dog in for grooming, furmination and nail trim at 1 PM. I was told it would probably take 3 to 4 hours. About 2 1/2 hours later, the groomer called me and said she couldn't dry my dog because he was agitated. When I picked him up he smelled like a wet dog and his fur flew all over my car on the way home, because the fur was just left on a wet dog after he was furminated. 1. He is 8 years old and has been groomed many times. No groomer has ever complained about him. This is not his first grooming rodeo. He's had at least 40 or 50 during his 8 years. 2. Two other Petsmarts and 2 Petcos have never had a problem with him, nor has the Petsmart I took him to today. 3. I was told I could bring him back tomorrow for a redo. The groomers couldn't do him today, because they were fully booked and were closing in two hours. YES, MY DOG WAS ONE OF THOSE FULL BOOKINGS, THAT WAS SCHEDULED FOR 3 TO 4 HOURS. Don't really care about how busy they are, since they took my booking and "quit the job" in 2 1/2 hours after they told me it would take 3 to 4 hours. 4. As for the redo tomorrow; would anyone take their dog back to see a groomer that is obviously now irritated because I complained. That is inviting animal cruelty and I will never do that to my dog. Who knows what the groomer might do to get even! 5. It is now almost 3 hours after I picked up my dog and he is still wet, still smells like a very wet dog and is dropping hair all over my house. This is not just a redo of the grooming job; it is a thorough vacuuming of the house to try to get up all of the hair. The defurring definitely loosened his hair! If only someone had the brain cells to realize they needed to get the hair off of him. Steer clear of the Petsmart at Custer and 121, in McKinney, TX. None of the groomers care about the quality of their work. He should have been dried and brushed out. If the groomer who worked on him couldn't dry him, someone else could have towel dried him. It's not like they went overtime on him. This is NOT rocket science. I paid for a job that was totally left undone! read more

If you're looking for a groomer book with Hannah! My cockers have been seeing her for a couple years now & I trust her 100%! Thanks Hannah for always taking great care of us!! read more

Located in a large retail development, this store has a lot of company, including a Super Target as the "anchor" and numerous other retailers. Inside, it's standard PetSmart fare, with dogs in the right rear and cats on the left. The shelves are very high, which provides for lots of merchandise to display, but can make the store feel a bit "closed in" compare to some of their competitors. Honestly, I can't put my finger on it, but I just prefer Petco over PetSmart. Having said that, you'll probably find what you want at either place. read more

NEGATIVE STARS. DO NOT TAKE YOUR PET FOR GROOMING HERE - BAD GROOMING! LOTS OF HIDDEN CHARGES. The front desk service at grooming salon is below bar - they did not offer us additional packages but instead added several separate line items. There were additional charges which i did not agree upon but they had some verbiage in the contract which authorized PetSmart to charge me!!! And in top of all, the grooming was poorly done compared to even their other location- go to stacy st location instead read more

RANT WARNINGSo sad today Oliver was suppose to start his training today. Unfortunately when we got to the class, which is crammed at the end of isles instead of the nice big training area so they can make it a doggie daycare and make more money, anywho we get to the crowded area with no room and the lady asks about Graysons age well she then tells us she cannot be around my son because he isn't vaccinated she started getting all worked up and going on about her age and my only thing was why didn't we get a call or email saying these were mandatory things cause no offense how does she know the adults are vaccinated and she asked who booked me I said you did and we picked Saturdays so my 7 year old son could train him we talked in length about she denied it so she got a bit hostile grabbed our paperwork said to follow her up to the front. She humiliated us in front of everyone and all I said was why weren't we notified we waited a month for this class. The manager was also embarrassed because she had no idea the lady Wendy Hug had these limitations and refunded our money and gave us a treat bag and treat and tried to find us a different class. So cut to this evening where I missed two phone calls from the Wendy lady talking about how we missed the class and we have a couple options we could do and to tell Oliver hi, so she totally didn't know we were the ones she kicked out of class‍ and were wondering why we weren't in class. I will probably never step foot in there again. read more

My dogs have always stayed at Pet Smart hotels (in Pittsburgh) and we had the best experience our dogs always came back happy and tired. So we moved to Dallas and chose this location because of the proximity to our home as high rating. On one occasion when when went to get our dog after his day camp we were told he was given time out because he was being snippy - we never had that complaint ever for our dog (he's a collie & lab mix so not even an aggressive breed). We didn't say anything because we didn't know what happened until 4-5 days later our dog was furiously licking his back. When we checked there was a 1 inch cut - thankfully it was a small one and healed with some medicine. Our vet confirmed a dog bite. Well if you guys cannot pay attention to what the dogs are doing and who's biting who it doesn't make sense to leave my dogs here ever. That's just pure negligence on their part if they fail to see what happened. Maybe have a better dog to counselor ratio or have better trained staff. Extremely disappointed! read more

After a few last minute pop ups, I have been searching for a reliable place to board my dog. I had someone recommend the Pet Hotel at this location and I'm so thankful they did! They take such great care of your fur baby and make it a priority that they are happy for the duration of their stay. They provide food if you don't bring your own and send you home with a "report card" after every visit. The facility is SO clean and the staff is always happy to help answer any questions. Doggie Day camp is a great addition to the stay and allows a way for your dog to get exposure to playtime with other dogs. Could not recommend this location enough! read more

PetSmart - Day camp photo - Pet Stores Near Me - McKinney, Texas

See all

My focus is on the PetsHotel. We started using PetsMart's PetsHotel because they have 24x7 staff - a service that many boarding facilities don't offer but which really gives me piece of mind. They also offer Sunday pickup, another service many facilities don't offer - this saves us an extra night boarding and lets us pick up our dogs when we get home, not the next day. So far as care is concerned, they offer doggie day care / all day play time options, as well as shorter increments of play with special treats. Our dogs always have an exit bath and sometimes grooming - a convenient plus to get on Sundays as well. They are always well cared for and seem happy. read more

I love this PetSmart! I use them for fish and dog supplies/food, grooming for my two dogs (one of which is VERY special needs), doggie day camp, and boarding. They are amazing with my dogs. I have an exotic fish that most pet stores know nothing about but the fish specialists here are super knowledgeable about him and are always so helpful. You can really tell they only employ true pet people. read more

PetSmart - Only PetSmart doggie day camp knocks my puppy clean out like this. Thanks you guys!! Lilah can't wait to come back. - Pet Stores Near Me - McKinney, Texas

I bring my dog here very often and I love the service! I actually needed help finding food and Brian was a big help! He has an amazing personality full of life and you can definitely tell he is passionate about his job. He informed me on the different ingredients in the food and even suggested a better brand. If you ever need help ASK BRIAN! read more

Generally, our visits are focused on the Banfield facility here. They do great work and we take our beasts here to be tenderly cared for. We will not go to another facility because we trust the staff here. I always buy the Dentley Dog Chips here. I think we go through a bag every two weeks because our dogs just love them. We also buy all our dog and cat toys here. Sometimes, we will buy veterinarian prescriptions, food related, here as well. The staff are great and it is a large store that seems to do quite busy. They have a pretty good variety. If they do not have it, they will get it. Brent read more

This PetSmart is amazing! I took my new puppy here for training and Casey did an awesome job! Since then she has been to doggy day camp and loved it! Been groomed a few times which I loved! And had a check up at Bainfield. The staff at this store is always friendly and helpful and Casey still recognizes us when we come in and loves on my baby! The only thing I don't do at this PetSmart is buy my dogs puppy food because she eats so much they don't have the large bag of what she eats only a small. But once she is off of puppy food we will do everything at this store. Both my dog and I have never left unhappy! read more

I went here to pick up some treats and toys for my dog. Ms. Gloria was super helpful and nice. Their customer service is great for finding what's right for your pet! read more

We had an appointment for our 18-month old maltipoo with Hannah 4:4 at the Craig Ranch PetSmart. Our dog was matted in several areas because our regular groomer at our vet left for family responsibilities recently, and this was the first appointment I could get. The groomer and perhaps a manager discussed how anxious our dog was when we dropped him off, and stated they would need to add on a surcharge for an extra hour, that along with the dematting charge would take the full cost over $100. I was surprised by this, but signed off on it. However, I was called shortly after dropping him off to pick him up because he was "freaking out," and he was "not used to clippers." Our dog had had regular visits to our previous groomer every 4 to 6 weeks as needed with no problems. When I picked him up, he was shaved in patches. She suggested we take him to our vet for a sedative and try again. We won't be going back. read more

Lisa Bell is seriously one of the best dog trainers in the world and your dog will be so well behaved if you go to her. read more

PetSmart - Lisa Bell with a dog named Rudy! - Pet Stores Near Me - McKinney, Texas

Made a reservation to board my dog, which was cancelled five days later for overbooking. I was left scrambling to find another place to board my dog late Thursday afternoon before spring break. After making alternate arrangements, at twice the cost, the manager calls the next day and suddenly has availability. I will not be utilizing PetSmart services anymore. read more

They really need to be better with customer service and the wellbeing of the animals. I was up there yesterday and I went to go look at the doggie hotel area and two dogs were fighting the lady that was in there was not paying attention to the dogs I had to beat on the glass window to gwt her attention read more

Beware, do not bring your dog here! I brought my puppy poodle that is 4 months old to the date in to get a puppy grooming done. they talked me into buying the $20 puppy packet which included the free grooming. They only finished half of him and called me and said he was nipping. Like a puppy. The girl was making an excuse to not finish him because they were extremely overbooked and lost a groomer or two. They kept my dog in a cage all day long with no water and did not even let him out to go to the bathroom. They called me with an extreme attitude telling me I needed to come pick him up because he was stressed out. The woman bragged that she had been grooming dogs for 5 years as a qualifier for her educational assessment of his mental state. when I pick the dog up she did not apologize she did not say a word to me she just handed me the leash and I went on my way. As soon as we got out front my dog urinated for about 5 minutes and when I got him to the house he pooped 5 times and drank an entire bowl of water. I would say he was stressed out because he needed water and to use the restroom, not because he had been halfway groomed. Please consider another place before you take your dog here! I would not allow these people to be in charge of anything important like my dog. read more