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    PetSmart

    2.7 (70 reviews)
    Open 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    The cat must eat!!
    Desmond S.

    From the time you walk in the door, you are greeted with a smile and great attitude. I really believe people that work here love what they do. I don't use the pet services, I typically come here once a month to purchase our cats food. What I love is that the staff here is knowledgeable and loves animals. In the past I've purchased fish and hamsters, it was a great experience and again everyone was knowledgeable. Everything I need is always available and well stocked, the place is always clean in spite of having lots of furry friends running around with their owners. When my kids pressure me to buy additional pets, the staff is always kind and non-obtrusive as they allow my kids to handle or view various pets. If you make my kids happy, you make me happy. This place is run well and I love the way this store is run.

    Ares
    Alex W.

    Had my 8 month old American Bully boarded for 2.5 days while away on business to houston. Picking Ares up he wasnt acting right. Ears pinned back and just wanted to leave. On the way home he threw up in the backseat of my truck. Upon clean up I discovered it was bone shards and tin foil. Ares is a pure breed and is on a very strict protein based diet and supplement plan. We never deviate from that plan ever. Upon calling we were put on hold to which we didnt appreciate so we showed up to the store with the example Ares released. They have no idea where he go it but also didnt care to investigate and just gave our money back. I dont care about the money. My dog is family. This business is neglectful to the dogs in their care. If you value your furry family member and their health DO NOT BRING THEM HERE.

    Let me start by I never leave reviews on department stores. Especially since I didn't come here for grooming or boarding. I came in for a tag for my dachshund and I had to let the world know that GLORIA is an ANGEL. She was so sweet to every customer before me in line. When it came to my turn she asked if she could hold my puppy and even held him while I got his tag engraved so I didn't have my hands full. Beyond customer service. This location is a little out of our way but we will definitely take the extra 5 min to come to this one because of the service we received here!

    The bleeding nail.

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Doggie Day camp is a great addition to the stay and allows a way for your dog to get exposure to playtime with other dogs.

    Mentioned in 2 reviews

    Read more highlights

    Pet Paradise Plano Custer

    Pet Paradise Plano Custer

    (82 reviews)

    Previous boarding experiences were fine however when they screwed our boarding this last time with…read morevaccine records and did not have the date of a vaccine they needed the ball was dropped. Manager onsite 10/14 apologized that previous person put the date in wrong in 2024 so it did not flag as overdue and the next person who checked the records I just sent for 10/2025 visit did not actually look and just approved it. We had to scramble as the vet was closed and we flew out next day. Over $600 to fly with pets and change hotel to pet friendly and buy all supplies and spent vacation driving extra because the hotel was so far away from the city. No follow up call from PP during this. Once I left negative feedback we got a call and further excuses claiming they emailed me the day prior to the reservation about the vaccine date which is a lie as the manager the day of the reservation said they had the ALL CLEAR and there was NO reason for them to "double check" previously reviewed reservations. Excuse me but needing a vaccine date for an upcoming or day off reservation but claiming an email was their ONLY communication attempt is ridiculous. They call and confirm, they send text reminders, etc. We had NONE of this. In the end we were offered a one night free stay for each cat for next time which is about $100 - as IF we will be booking again. Moral of our experience is if you book call and confirm but also remember this is a corporation and they do NOT care about people. The employees are nice but also remember they just work there. Will have to now find a better option before our next trip.

    Chloe loves her new daycare! Made new friends as well. Staff is friendly and professional. My…read morefavorite is the camera access you have for your pup.

    Pet Paradise Plano Premier

    Pet Paradise Plano Premier

    (109 reviews)

    If you're a pet owner, you know that choosing a boarding or daycare facility isn't just a…read moretransaction--it's a trust decision. My family has been bringing our dogs to Pet Paradise Premier in Plano for nearly 10 years. Over that time they've cared for three of our dogs: Lily, our brindle sweetheart; Nova, my brilliant Catahoula rescue; and now Blondie, our playful pit-husky mix. Blondie currently attends daycare two or three days a week and boards there when we travel. Overall we've had many good experiences. The dogs get exercise, socialization, and the staff clearly knows them well. But the real reason we remain loyal clients is Wendy Hudgins. Over the years there have been a couple situations where things didn't go exactly as expected. Those moments are when you find out what a business is really made of. Wendy has repeatedly stepped in with professionalism, calm leadership, and genuine care. She takes ownership, communicates openly, and clearly cares about the animals and the families who trust them to Pet Paradise. There were times she even proactively called to let us know about something happening so we were never left wondering. That kind of accountability and transparency matters. To be very honest: if Wendy wasn't part of the team, we probably would have moved on. She is an incredible asset to Pet Paradise and exactly the kind of person you hope is looking after your dog. Thank you to the team--and especially to Wendy--for helping take care of some of the most important members of our family.

    WENDY is EVERYTHING. We are loyal. She lives for the wellbeing of these animal guests. So grateful…read morefor the care she's given my basset and beagle (RIP you crazy bastard). I'm very private. I do not leave online reviews, usually. Hence the fake name. But Wendy is exceptional. She seems like me, hyper, and so she keeps all balls in the air! Great person.

    Cosmic Canine

    Cosmic Canine

    (61 reviews)

    Our boy Grizz did a 2-week puppy board and train at Cosmic Canine and came back more confident, a…read morebetter listener, and more treat motivated than ever Before enrolling, we had to get a free puppy evaluation with a member of their team. After meeting with Brad, we immediately felt safe and sure about leaving our puppy with them! They are such professionals and send daily updates on how the training is going. I'll definitely send him back for daycamp and board + training whenever I'm out of town! Thank you Brad & team for taking such good care of our little one!

    I cannot say enough wonderful things about Cosmic Canine! My baby Jack (a one-year old cairn…read moreterrier) went through Doggy Day School and was changed in all the best ways! He loves following rules and getting jobs to do. His manners have brought us even closer than we were before, which is really saying something because Jack and I spend every moment together. Now Jack goes to Doggy Day Camp four days/week. Jack has made so many friends! He loves playing with his trainers and practicing his manners. I truly love all of the staff and trainers at Cosmic Canine. They are very obviously dog lovers who love what they do. I appreciate that so much. They make me feel very comfortable and I trust them implicitly. They have helped me become a better dog mom and for that, I am forever grateful. I highly recommend any dog lover try out Cosmic Canine. You will be so impressed!

    PetSmart - petstore - Updated May 2026

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