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    PetSmart

    3.3 (43 reviews)
    Open 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Penelope at day camp
    Emily P.

    Wow! This review is for the day camp. The employees are incredibly friendly and are very passionate about making sure your baby is taken care of. I have used a few other day camps while traveling on the east and west coast and this is by far the best one. What a gem! The pricing is incredibly reasonable and you even get your first play date for free. Yes free ninety nine. If you live in the area, I highly recommend at least giving it a shot. Look at the photo of my dog! She had a great time and was super tired out after. Win-win.

    Lenny

    Have been taking my dog Lenny there for the past two years for grooming and have not had a bad experience, but this made me look for another groomer. Traffic in Mason is notoriously bad. Left the house extra early (live in Blue Ash but make the trek because it is hard to find a good groomer). Had an appt to groom him last Friday when snowmageddan took place and they called to reschedule as the groomer could not make it. I was working on something and could not take the time to find a pen so I asked to please send me a confirmation in writing with the new appt time. She said she would do this and did not happen. The night before the appt tried to find it on the Petsmart website and it wasn't there. Thought maybe she just didn't get it scheduled? They called the next morning at 8:15 wanting to know where I was and I informed them why I didn't know the time of the appt. Rescheduled for Thursday at 2 pm. Traffic was HORRIBLE and caused me to be 7 minutes late. I called and told them I was in the parking lot and had been delayed due to traffic and would be there in one minute and they said NO! You need to reschedule. I asked the manager to intervene and should have saved myself the effort because he was no help at all. I was not 15 minutes late or 30 minutes late but 7 minutes. When I dropped him off previously, they told me the grooming can take up to 4 hours but normally have him done under that time. I was furious but didn't want to be a Karen but told the manager this was the worst customer service I have encountered and would not be back. They could not care at all. Fortunately found another groomer in Blue Ash the same day closer to my home who is a lot CHEAPER. I guess I should send Petsmart a thank you card.

    Alex loves PetSmart! The staff feels like family. Here he is waiting for a delicious treat after camp.

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    13 years ago

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    9 years ago

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    11 years ago

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    My family has boarded our dogs at the pet hotel on several occasions and we are beyond thrilled with the experience here.

    Mentioned in 3 reviews

    Read more highlights

    PetSmart - petstore - Updated July 2026

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