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    Barks-N-Bubbles

    4.0 (21 reviews)

    Services - Barks-N-Bubbles

    Pet boarding

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    Ask the Community - Barks-N-Bubbles

    Review Highlights - Barks-N-Bubbles

    What I truly love besides the kindness that Missy has towards our pup is the dedication she puts into her work.

    Mentioned in 8 reviews

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    Pet Palace - West Chester

    Pet Palace - West Chester

    (8 reviews)

    We booked a stay for our two kittens a week before drop off. We were approved for the stay a day…read morelater. All documents were submitted. We were called less than 24hrs before the stay to let us know our 10wk old kitten wouldn't be able to stay due to not having a rabies shot. Our vet doesn't give them til 12-16 weeks. While we 100% appreciate and respect their rules - our issue is with letting us know less than 24 hours before their drop off. That was unprofessional to say the least- especially when we got an email that said the stay was approved earlier in the week. After some last minute scrambling, a friend was able to watch them for us- which ultimately saved us the $500+. Hopefully better business practices for other clients will come from this- so they don't leave someone else in a last minute panic.

    GO TO RED DOG--I DO NOT RECOMMEND PET PALACE, DUE TO POOR COMMUNICATION ( I was told my Taylin…read more(manger) that my dog had a little blood in urine twice (two separate stays and vet determined my dog was fine) via email and Taylin said it was normal). Every time I called, they said my dog was fine and then conveniently when I go to the hospital, you tell my mom my dog who has boarded multiple times can't board and medical boarding might be better. I call, when I'm in the hospital and Taylin says well maybe "short stays" would be best... so which is it?! Because me being in the hospital this week would've been a short stay. Then I asked about my booked upcoming stay and I'm thinking when the hell was Taylin going to tell me they had concerns (again, as pet parent I have NO emails that say they were considering they she couldn't come back). So no email trail. When I brought up the upcoming stay, Taylin said "well, I'm still thinking about it." WTF the boarding is literally next week. Who the heck does that, you're not making sense ...you said she might be better for shorter stays, but saying you'll consider a longer stay still, but told my mom no for a shorter stay ( At least get your story straight cuz you're obviously being fake and full of it) . I HIGHLY RECOMMEND RED DOG PET RESORT, I cried all day trying to get help to find somewhere for my dog while I was in the hospital and RED DOG HAD NO ISSUES! SO PET PALACE'S MANAGEMENT HAS NO BACKBONE, NEVER COMMUNICATED ANY CONCERNS TO ME AND JUST SIMPLY DIDN'T WANT TO TAKE OF MY DOG AND DEAL MY DISABILITY. NEVER expected this from Taylin, but we will definitely miss Mariah and her groomer Carla. In the future, if you're on management please have a backbone and have conversations with the parent of the pet. That's like kicking a child out of daycare when the school principal has had no meetings/written communication with a parent about any concerns, you guys are a joke. Taylin answered and after being with pet palace for so long I'm being told there were conversations being had, WITHOUT ME, the owner about whether my dog should be there. I'm so disappointed because I keep them up to date on the vet and they're trying to blame her age, she can't help she's aging and her conditions are stable. If you don't want to board my dog any longer have the balls and courtesy to say that.. don't make excuses when my dog loves it there and we keep you updated on my dog's health. To be honest, I just feel like they just don't want to deal with MY DISABILITY and it's being taken out on my dog... none of her notes say there were issues so please explain how all of a sudden it's a HUGE MEDICAL issue.. if you're always telling me she's fine just obviously has arthritis (which young dogs get too) and blood in urine a couple times... which Taylin said is normal for boarded dogs and my vet LITERALLY tested Raven and wasn't concerned. I don't know why Natalie is a part of any decision making without me knowing, because she's too afraid to even talk to me when I'm there... so why is someone who's scared to have an adult conversation with me having conversations about my dog. Managers should be direct, resolution focused and not afraid to talk to people and have conversations.

    Barks-N-Bubbles - groomer - Updated May 2026

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