This was my 1st and last time getting my puppy groomed at this PetSmart location, or any other location at that. When I picked him up, the only thing that was disclosed to me was that he didn't care for the naill grinder. 3 hours later when I get home, I noticed him licking his stomach area repeatedly. When I look, there was a flap of skin he was attempting to clean off. I can understand small nicks when grooming, but never something this severe! I am giving them a 1 star review, only because of the way they handled the situation when I called back. I was offered a comp visit at their Banfield location to get it checked out, as well as the grooming. I will continue taking him to the local small shop by me in the future. read more

PetSmart - 1st and last time getting my puppy groomed at this PetSmart location, or any other location at that. - Pet Training Near Me - Long Beach, California

The best customer service. The employees are so helpful and it's always a pleasant experience every time I stop by to get any necessities for my fur babies. Check out is always so quick. read more

I love this location. My dog gets the express service so he's in/out in no time. Great & friendly service.

I give it one single star because they do groom our dog well. The only problem I have is every time we leave with our dog after his bath and haircut; he has fleas. We didn't go anywhere but straight home on BOTH occasions and I let the first one slide but we complained the second time around and LINDA THE MANAGER was absolutely condescending and rude. Take fucking responsibility and be accountable when your damn customers tell you that their dogs get fleas from your fucking grooming area. Don't say that my dog could've gotten it from the store itself when we didn't even go into the store. Groomers are cool but Linda, what the fuck? At least give us a courtesy flea bath or are you afraid that after the bath that our dog will still have fleas? Sheesh. read more

Beware with bringing your babies in here! I brought in my dog to look for a new bed and he left with multiple toys since I couldn't say no to him. Wonderful selection for all breeds and the store was very clean read more

Made the mistake and took my pup here for a last minute groom because I had just returned from vacation and wanted to bring him home cut and cleaned after spending time with his furry friends. I usually take him to Belmont Shore Launder Pet (check them out, they're awesome!) As I always do, I explained that he has separation anxiety and does not like his nails cut but will put up with it. NOT ONCE have I had a groomer tell me that he was aggressive towards them when they attempted this process. Kayla, the woman who groomed him, claimed that he was. Not only did she say this, she also mentioned that he was "wiggly" throughout the process, which is understandable. When I arrived, Kayla presented me with my pups paper work and told me to go pay, while she got him from the back. Once I paid, I got to see that she did an AWFUL job. Never have I ever seen my dog groomed this poorly. Uneven everywhere, super close shave to his paws which are itching him uncontrollably now. She shaved the bridge of his nose, clipped his long beautiful lashes that are usually kept. It was a horrible job. I let the manager of the store, Judy, know about how I was unhappy about his cut and she gave me a full refund but was completely unfriendly about it after I had made my complaint. Happy I got my money back but now I have to spend money and take him back to Launder Pet to fix the hack job Kayla did. Moral of the story: Trust your instinct, be patient and wait for an appointment at your regular groomer rather than accepting a quick appointment at this PetSmart. Not to mention, my dog was shaking with nervousness for hours after this service, which puts fear into me that he was not treated properly. If you bring your pet here for grooming, do not let Kayla do it!!! read more

PetSmart - Pet Training Near Me - Long Beach, California

Thank you Jay, at 13 years old I've been around the block, but you are my favorite groomer! You asked a lot of questions, were through with all your services and made look just like my mom wanted me to! I've never looked so fabulous, thank you read more

PetSmart - Pet Training Near Me - Long Beach, California

Jay in the grooming salon is so kind and was accommodating for both my girls to get in on the same day. I was very happy with their cuts and he was done in only 2 1/2 hours which was awesome! (Other places have kept my dogs for over 5 hours!) He has serviced my dog's in the past as well and did a great job. This location has always had the dog food and supplies I need. I've also done curbside pick up several times and they have always had my orders ready read more

The employees at this Petsmart are the best. Always very helpful. We've had Copper since New Year's Eve so we decided to have our dog groomed with just a trim and a bath at another location and it was not a good experience so we tried this location. Jessica was such a great groomer. She talked to us about how short we should do it for our dog since he is a pom mix so he has a double coat. We wanted it short enough for the heat and he was shedding excessively. Copper was nervous but when we came to get him, we could tell that he wasn't so scared of Jessica anymore and it takes him a while to get use to other people that isn't myself or my boyfriend. We were very appreciate of her services. And Jay was a great help as well with getting Jessica and just helping us with paperwork and contacting us to get our dog. Copper looks like a brand new dog and like a puppy. Thank you so much LBX Petsmart! read more

PetSmart - Pet Training Near Me - Long Beach, California

I will never return to this store again. The people at the adoption center scolded me because my one year old daughter became excited and pointed at the kittens. I was told my daughter shouldn't point at the kittens. I guess that's a crime and against the rules at PetSmart. I'm guessing these two people do not have children themselves. Shame on you people for not allowing a child to be a child. I hope Judy the manager has a talk with you people. I will say the young ladies who greeted me at the entrance of the store were very sweet. read more

Great new location in the new LBX center. Butch and Sweetie Pie were met with a welcoming staff of happy employees that loved them both. The store layout was easy to navigate and the prices were not bad. I am sure we will be back. read more

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Thanks to jay he did an amazing job pimienta is a brat lol thanks she looks awesome thanks for the picture read more

PetSmart - Pet Training Near Me - Long Beach, California

Great staff Super knowledgeable Friendly Helpful Nice big new a Large assortment of everything CAT ADOPTION ON SITE! read more

I would have given them a 5 star but there was a cashier (male) that could not stay to help out the co worker with the line ..excuse of ran out of receipt paper and an error on his register....his fault because I saw him just mashing the buttons on the keyboard..and instead of helping...he just told her the his shift has ended....big about out to the lady on the register.she helped everyone and was kind, friendly and calm. read more

Jessica did an excemment job grooming my dog. Usually this is a stressful situation for my dog but I can tell when I picked her up that she was well taken care of. The summer cut she got was perfect and she looks like she feels pretty. read more

PetSmart - Reds new cut. Thanks Jessica. - Pet Training Near Me - Long Beach, California

Update : I went to the store yesterday to speak to Lisa and the staff about my complaint . She was rude . She claimed she didn't trim his testicles , and well guess what Lisa??? His balls say OTHERWISE. The machine clearly clipped his testicles . And not once did she even apologize nor did any of the other managers. Highly disappointed . Please do NOT bring ur pets here read more

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First of all I called to make an appointment they told me 1 pm then when they called me to confirm it was at 12:30 when 8 took my dog they didn't want to the him. Really bad service read more

I don't shop here much as there is a small local pet store closer to me that I like to give the business to but I do take my mutt to the grooming and they are fantastic. Have a husky which anyone who has had one knows how much chaos they can create. The staff here doesn't blink an eye and takes great care of her. It's appreciated. Good pricing too. Thank you and keep it up read more

Got my pup groomed today and it was awesome! Everyone was so helpful and had a great attitude(especially Annet and the female cashier,name I don't recall) They took us in even though we were a walk in. We shopped around the store a bit and the Dog trainer gave me some tips and gave my pup some pets and a treat! What a great experience! read more

I've been ripped off twice at this location. I bought 4 toys when they had a buy 2 toys get 1 free promotion. I ended up returning 2. But I asked if I could still get a free toy because at the end of the day, I bought 2 toys. It ended up being a long and complicated conversation because the manager and associate did not understand that I understood that I would be refunded the return price. To make the long(est) story short, I figured out that I should have brought ALL the toys back (even the toys I wanted to keep) so that they can return them all and complete a new transaction so that the "system" will allow me to get a free toy. Honestly, that's all they had to tell me but they didn't. read more

I had such a excellent experience getting my puppy groomed by jay. I'll definitely be taking my puppy back to him. Everyone in the store was very nice and would ask if we were finding everything. If there was a way to give 10 star I would. The store manager as very clean and sanatized I feel. When it's time for my puppy's next groom I'll definitely be booking an appointment with Jay read more

PetSmart - Jay did such a marvelous job grooming our 4 month old shih poo puppy. I would definitely recommend Jay as a groomer. - Pet Training Near Me - Long Beach, California

Shout out to Judy for the WORST customer service ever. Never met such a rude lady in my life that works at Petsmart. Came here to drop off my dog for his grooming. Last time I came here for my dogs grooming they did a bad job, I called and told them-- they informed me they will discount his grooming and will update my chart. After a couple months passed, I wanted to try it again which is today. As I encountered Jay (the groomer) he was nice and was being helpful because he couldn't find the notes on my account, then Judy came in with her worst attitude and kept telling me I've never been here before. Like lady, how are you going to tell me where I've been and haven't been? She kept being rude about it and making me feel stupid. Lady, calm down. I don't need no discount anymore, all I wanted to know if it was still on my account. I ALSO found my receipt of when I came here to this location for a grooming and it's dated at this location and Judy kept insisting I've never been here. I hope you work on your people skills lady. Last grooming I'm doing at this location. read more

I love this place. I purchased two baby bearded dragons and all of their housing needs. I go to this store at least twice weekly buying food for my now 5 months old beardies. I feel always welcomed. The store is clean and the employees are very nice. Thank you for all of your help! Radka G read more

I was very disappointed with the grooming service here... I usually take my fur baby to the Huntington location but I recently moved and thought I'd try out this new location. When I went to pick up my baby I was told he had "allergies/irritation" so she was unable to groom his Inguinal area..... but he actually had razor burn. I would have been more understanding if she had told me that directly but it upset me even more because she tried to blame it on "allergies." 1. My hasn't ever had a reaction to the oatmeal shampoo that has been used on him in the past & 2. I'm an RVT I know what razor burn looks like..... nice try though. He also didn't receive a bandanna, or a pet report card to show how he did/ how his groom went (I paid for the top dog plus which is supposed to include items such as these). Overall I did not have a good experience here & I will not be returning. (Also what's up with leaving the sparse hairs on his pp?) read more

PetSmart - Pet Training Near Me - Long Beach, California

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Very disappointed with pet smart. I called to make an appt for my 1.5 yo husky. I asked for a nail trim a brush and a wash. My dog has a nerve disorder called myasthenia gravis. Which makes it hard for her to stand for long periods of time. When the pet smart groomers were told this we were promptly told that they are not able to accommodate dogs with special needs. Which was surprising since pet smart is a huge company. Very disappointed they can not accommodate disabilities. read more

I can't say enough about the friendliness of the employees at this location. I have 3 lizards so I'm constantly in getting crickets. There's actually a PetSmart closer to my house than this one, but I will go out of my way to go to this one because every time I walk in they say hello and ask if I need help. Always friendly and courteous. I will continue coming here! read more

Called to make an appointment for just a wash for my pups. First off if my dogs vaccines have expired you should tell the customer over the phone so i don't make the trip to come down there. Second off the manager and groomers were having a disagreement because they overbooked my dogs and apparently she was going to have to work overtime. Why do i know all that I'm a customer i don't want to see disagreements between managers and groomers. Get it together PetSmart super unorganized and unprofessional! Nope not going back! read more

I went to this store for my dog's grooming but sadly it was the worst one ever. His haircut is so uneven and feels like he never had the haircut. I went to PetSmart because it was highly recommended but it's very disappointing read more

If I could give them 0 stars I would. "Gen" or "Genesis" in the grooming department is extremely rude. The only reason I would bring my girls here is because of Jay. He did a great job and was always super friendly. Unfortunately, he no longer works here so my dog was scheduled with Genesis. Since the beginning she was extremely rude and stand-offish. She did not even greet me when I walked in. Then when I was discussing my dog's allergies and concerns of her being express (bc my dog doesn't do well in the cage), she seemed annoying and was arguing with me that she would be going into one regardless. Then why would I pay an express fee, for her to still be put in a cage? I have brought my dog here for 2 years & have never had this problem. I always stay in the area to come & get her when she's done to avoid the cage & now she is telling me otherwise. I did not like her attitude & I was certainly not comfortable leaving my dog in her hands. At the end, I said I will be rescheduling & she had the nerve to tell me that I will still be coming back to her because she is the only groomer there. Then guess what honey, I will not be coming back! This is not the only groomer in the area. All you dog parents, avoid Genesis to cut your dog's hair. Follow your gut and never leave your animals with someone that gives you bad vibes. You just never know what they might do especially if they are being rude to you. Can't imagine what they would do to my dog. read more

Customer service very poor. I tried purchasing my niece Guinea pigs from this location. Because I have heard that it's best to purchase in multiplies I called to asked how many they had before driving across town. I spoke with a manager by the name of iris who told me she could not tell me home many they had in store which is stupid. I could understand if I was question pricing and they could not give that information over the phone. This is horrible customer service from a manager as when I called back a few mins later the info of how many they had in store was provided. read more

I am beyond frustrated with the Grooming section. I've never had a problem with them before. However, this year there has been a lot miscommunication on their part. I've been trying to get my dogs groomed since early September. In September I was told one of my dogs Rabies vaccinations was expired(not true). I brought proof, her Rabies vaccine is good until 2022. Today I brought my dogs in for Grooming and was told, I only asked for a bath. My dogs have not been groomed in months and look horrible. The lady (Lisa) Grooming section wanted argue with me about what I asked for. I spoke to the Assistant Mgr., while I received an apology from him, I didn't feel truly heard. I have taking my dogs to Petsmart for over 10 years. I have never received this sort of treatment. read more

The grooming service at this PetSmart location is excellent. Originally, PetSmart flagged my dog as resistant to getting a nail grind, which meant he could only get them trimmed, never filed. However, Anna was willing to give it a shot and has always successfully filed his nails without any issue, even though he's in the system as trim only. When we walked in on a random day Jessica was also willing to give it a shot and successfully filed his nails without any issue. The grooming team is always courteous, kind, and willing to work with my sometimes difficult dog. The 3 star rating is due to their front desk staff. I'm appalled at the sales tactic one of the cashiers attempted on me to get me to enroll my dog in training. I've already gotten him trained at PetSmart, he just happens to hate being there because he associates it with getting his nails. This cashier had the audacity to insist I take him to their training because they're having a sale on their classes even if I've already had him trained there in the past. My dog is obedient. Yes he gets scared and wants to leave but don't push your classes on me and assume he needs it just because he's scared. And when I say "no", don't push your agenda even further. I know my dog and if I'm able to successfully recall him in the wild while he's running around off leash, I highly doubt any training class of yours can teach me or him anything of value. PetSmart, please teach your sales staff some common courtesy and proper etiquette when trying to push a sale. And keep in mind NO MEANS NO. I will continue to come to this store solely for the grooming staff, but I refuse to support inconsiderate and insensitive behavior from the rest of your staff. read more

Staff friendly, store clean, they either have what you are looking for or not, prices are somewhat high, will return.

The worst service and abuse of power. I had issues with grooming at another PetSmart location (picking up a damp dog, no nail cutting on another occasion, no pawgress report, loss of rabies recorders by employee not my actual groomer) so after making several complaints about this...I decided to come to Long Beach exchange PetSmart. What I found out upon trying to schedule my grooming appointment was there were notes from the previous store labeling my dog "dangerous", or in the red. These notes were retaliatory, slanderous, defamatory and untrue! From what corporate explained to me was if a dog is dangerous or a pet-parent then a mgr will come out and refuse service, notating the reason for the ban. However lower level employees and their co-workers (who are clicky friends) have access to leave such notes and will cooperate an unfactual story just to ban your pet or you from the store! When I asked why my dog was flagged "red" no one could explain the details- because there was no details to explain.... you can't explain a lie. I had never visited the groomer who cooperated a lie- Lisa never groomed my dog, I never even met this lady! You can't ban a customer or their dog because you dont like their personality, race, what they drive, or you want to help your co-workers out with a lie etc just to ban. Abuse of power and discrimination for sure as my dog is the nicest dog, so nice that he had worked with Seniors and Children through volunteer work. So labeling him as dangerous, is far reaching and a lie! No bite reports, NOTHING! Shame on the culture of Petsmart that even leaves room for this type of behavior and store culture. What happened to plain, good customer service? I spoke to the store mgr named Judy who offered an apology and was just as shocked about these notes and also explained the protocol of a ban to me. I appreciate her apology but I am uncomfortable to say the least. I attempted to by dog food tonight... and after Stephanie, typed in my phone number and decided to deal harshly with me, and refuse me service as she said, "I heard about you although I wasn't there". Pathetic! read more

Garbage service today. I made a appointment to groom my pet we were told it will be a 3-hour service. Came back no service was done. Attempted to get my pet back they sprayed her with water and shampoo did not trim the nails and brushed her teeth right there. Really do not take your pet ever there. One star is too much read more

Stephanie needs to be reevaluated . I go to petsmart every couple of days to buy crickets . & I price match them to the price that's online EVERY TIME WITH NO PROBLEM , & I tried to price match with STEPHANIE & she said that they don't price match , that I could go to another store that does that ... Horrible customer service is all I have to say . Please explain to Stephanie that if there is a price online on PETSMART.com, they have to price match to that price .... I'll be coming back hopefully she starts to act right ... read more

This spot is so great I loved the service the groomer nataly gave to my poodle she left my dog looking impeccable I will definitely go back here and ask for her again great job ! read more

Personally booked my grooming appointment with Jay on September 1st for my schnoodle Angus right after he was groomed at the salon but someone at the grooming salon switched my appointment with Anna. No explanation given. Jay did an excellent service for my dog in August that's why I asked him to book my next month appointment. When I came to pick up Angus I noticed uneven trims in his legs and all over his body and his back area was not cut as short as I wanted it to be. The top of his head was cut too short where a fluff used to be. She wasn't even there to give me a grooming report which Jessica and Jay gave me in the past. Very unprofessional. The manager, Robert, asked Jay to even out the cut and he tried to fix it as best he can since Anna was not there to fix her mistakes. Whoever did that appointment switch please don't trick the customers with your switching tactics. There's a good reason why we book the appointments with certain groomers much like people make appointments with the same personal hairdressers all the time. Customers, if there's a particular groomer you like, make sure you are getting that person and don't let anyone at the salon do a magic switch with another groomer because they can without your knowledge. I am not happy with the cut my dog got from Anna but I booked my future appointment again with Jay because he always does a great job with my dog. read more

Just got my dog bathed mind you he's a 6 month old puppy . He stinks like he didn't even get a bath I asked them to cut the dew claws cuz they were getting long and failed to do that . He was there for about 4 hours and he's still not even dry . I'm so disappointed . I recommend not going here . It sucks this is a newer pet smart in a nice area you think if hey this dog still stinks I'm going to give him an extra wash . It was excuse after excuse with these people . Horrible horrible horrible . read more

Very disappointed at our first time trying their grooming services. We brought our 9yr old 85lbs golden retriever for a nail trim. The groomer was struggling to lift my dog by herself onto the exam table. I offered to help but was told it wasn't allowed. She said her coworkers couldn't help due to COVID & she said she wasn't allowed to cut his nails on the floor. I nice register clerk attempted to assist but then said they couldn't do the nail trim because my dog was now stressed out. Ridiculous lack of organization and ability to service large dogs. Won't be back. read more