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    PetSmart

    2.6 (115 reviews)
    Open 9:00 am - 9:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Tastes like chicken!
    John D.

    Refused to sell me a mouse after I said it was going to be used as a feeder. I'm a firm believer in feeding reptiles live prey every now and again as it is what they eat in the wild and provides the reptile mental stimulation. I never expected the pet store to force its wonky values on me. They're vermin, for chrissakes! Also, JUST for this, my lizard will be getting TWO feeders tonight!!!

    Kata Q.

    I took my dog to this place about 2 weeks ago. My medium size schnauzer, very loving a sweet dog, she is NOT aggressive and I have never had any issues with other grooming places. She was assigned to Miss. Britney and when I got there, she welcome my dog and we went through prices and what I wanted it which was a schnauzer cut (Showed her pictures) of a previous haircut she got. She told me how much I was going to pay ($80). I left happy knowing my dog was in good hands. I called her to find out if my dog was ready about 2 hours later (SHE NEVER CALLED ME) she stated my dog did not let her cut her tail and I was like "OK" I totally understood because she kept on licking down there the past few days so in my mind I was thinking (Maybe she has an infection and feels sensitive down there). I took her to the vet that same day and I was told she did not have anything she was fine. When I picked my dog I noticed she only cut her back hair NO LEGS, NO FACE/HEAD AND NO EARS and she told me that my dog was aggressive and tried to bite her (Which I do not believe) I was frustrated because I ended up paying more than what she quoted me because there was a extra charge because my dog gave her a hard time. I was told by the store manager that her "Head" wasn't part of her body but I haven't seen the prices where it shows separate charges for the head, legs, tail and back it did not make any sense it was a joke to them. I felt that they didn't do anything and did not even offer to fix her uneven haircut . My friend's husband took his dog to the same place this weekend and UNFORTUNATELY got the same lady and again he had the same bad experience but he was offered to bring the dog the next day. He took his dog to the Germantown location and they did a wonderful job with his dog. Britney needs to be gone or they need to teach how to do her job!!!!! This is the before my Britney and after by Stephany in Germantown.

    Before
    Kathy N.

    We brought our sweet 4 month old puppy here, needless to say, she looked amazing after! Alissa was an awesome groomer, here's a before and after picture of our maltese.

    Result of Pet Smart grooming

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    2 months ago

    Have been to Davonte 7 or 8 times. He's terrific! Very patient with a dog who's new to getting groomed and does an excellent job!

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    3 years ago

    Had to call PetSmart customer service to cancel the purchase two days later... will never go to this store.

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    Page 1 of 3

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    David, the store manager, is kind, respectful and helpful, always willing to help out all customers not matter how big or small the request is.

    Mentioned in 4 reviews

    Read more highlights

    Groomingville

    Groomingville

    (310 reviews)

    I've been bringing my dog to Groomingville for about four years now after being referred by a…read morefriend. What keeps me coming back is the friendly customer service, careful handling and how thorough they are! My dog really loves the owners and the groomers. I book my dog's appointments online - they send out reminders and text notifications when grooming is almost complete. My dog always comes home adorable, soft, smelling good and they always send her off with a cute bandana. They take really great care of my dog!

    After being loyal customers for almost 4 years, we are officially done with Groomingville…read moreRockville. Our last three visits have been frustrating, but this final experience was the breaking point. I brought my Border Collie in with very specific, detailed instructions for a "pet trim" to improve her comfort and hygiene: Detailed scissoring and blending on the legs to avoid blunt, choppy cuts. Thinning shears to reduce density on her tail while maintaining the "flag" look. A "tunnel belly" and sanitary trim for cooling. Instead of the skilled scissor work I requested, they took the absolute "easy way out." They finished her entire grooming in 30 minutes (it usually takes an hour), and when I picked her up, she had been shaved to a 1/8th inch "puppy cut" all over. For a double-coated breed, this is devastating to their ability to regulate temperature. When I called to address this, they claimed I asked for an "all-over trim." In what world does a request for a blended, functional trim result in a total shave-down? To make matters worse, the staff member hung up on me, saying they were "really busy" and offered zero accommodation or apology for ignoring my instructions. It is incredibly disappointing to see a business treat a long-time customer with such blatant disregard. They clearly prioritize speed and high turnover over actual grooming technique and customer service. We will not be returning.

    Petaleashous

    Petaleashous

    (30 reviews)

    I've had the absolute hardest time finding a grooming salon and experience that doesn't stress my…read moregirls out. I've tried so many groomers in the area and just haven't found the one yet. And with the current pandemic, I thought it'd be the perfect time to try out mobile grooming! Found Petaleashous online and based on the great reviews decided to wait until there was an opening. Was able to get in a couple weeks later and I am so glad we waited! Dora, the owner was very easy to work with. I let her know I wanted a puppy cut with round face, short ears and just a clean up. She did a fabulous job with both of my girls! The best part is they weren't stressed afterwards! They got to come right into the house and they were so happy. Definitely not going anywhere else anymore. Dora is our go-to groomer from now on! Prices are pretty standard to other grooming salons and actually very reasonable for being mobile grooming. So worth it!

    I have been using Petaleashous Mobile Pet Grooming service for a couple of years until the recent…read morepassing of my 16-year-old Golden Retriever. First impression you cannot miss when you meet Dora's at Petaleashous is her caring approach to the pet she is asked to groom. Indeed, she is more interested in the welfare of our beloved "fur balls" that anything else. Sometimes and it happened to my senior 14 years old Golden Retriever, she did cut short or totally not proceed with certain grooming services in order not to stress out my dog or hurt (arthritis) in my Golden's case. That was very considerate of her and I am sure my Golden did appreciate it as well too. When this happened, Dora was cognoscente and adjusted her service fee accordingly.... Her services have always exceeded expectations, and it showed that she really takes care of the well-being of the pet, "the pet first" I remembered her saying to me once. Before using Petaleahous Mobile Pet Grooming, I used to take my Golden to the PetCo's of the world and was charged more and with okey results... Here at Petaleoush, Dora always did a fantastic job grooming and caring for my pet...and she comes to your home! I highly recommend you try her out and judge for yourself. Thank you Petaleoush!

    Olde Towne Pet Resort - Nighttime Exterior SHot

    Olde Towne Pet Resort

    (178 reviews)

    I was recommended Old Towne Pet Resort by a coworker, and I will now be recommending them too!…read more I called to make a 2-week dog boarding reservation 30-days in advance for the peak Christmas season, and they miraculously had availability at one of their three locations (Bethesda). The gentleman on the phone was so helpful and informative and made it easy. When it came time to drop my dog off the staff were so friendly and kind, and they were extremely attentive and took detailed notes of all the items I brought with my dog and any of her quirks (e.g., severe allergies, doesn't play well with others, etc.). The space was so clean and large. I felt very reassured dropping her off as I went on vacation. When I came back to get her, the staff was helpful and, again, extremely kind and talked about her time there with details that were definitely unique to my dog. She was happy, healthy, clean, and well groomed. All of her toys and leash items were accounted for and they even ran a toy out to my car that they had forgotten in her kennel. Bottom line: 5/5 do recommend!

    Two years after boarding my dog at Olde Towne Pet Resort, I am still dealing with health issues…read morecaused during her stay. I am not one to complain, especially in a public forum, but the lack of care my animal received was egregious. During her stay, my dog experienced an ear infection so severe that she developed acute dermatitis from scratching. The sore or 'hot spot' on her cheek was unmissable when we picked her up, but The staff tried to pass it off as if everything was normal. The groomer who prepared her for pickup had the gall to pretend he didn't notice a massive weeping sore on her face. For her condition to have reached this point, she would have needed to scratch constantly for days and not be noticed by the staff that were supposed to be spending 'cuddle time' with her daily. As anyone who has ever had a pet with an ear infection can attest, the behavior is far from subtle. Any remotely observant and competent person would catch it. Worse, I reviewed the update photos that were sent throughout her stay, and red spot on her cheek is visible in every shot and getting progressively worse. This means that the staff overseeing playtime let an animal run around with blood on her face for days without investigating. This is utterly unacceptable. My dog also came home with constant bouts of diarrhea that we assumed this might have been a bug she picked up in boarding, but it turned out to be colitis. Our veterinarian confirmed that this was most likely stress-induced. It has made me wonder what trauma my dog experienced while being boarded that would cause her to develop a permanent bowel condition. Her colitis has caused her enormous suffering and I am still trying to manage the condition years later. As others have reported here, the staff did not feed my animal the way they were directed, and returned what was supposed to be an empty bag of dog food to us half-full. So to recap, they underfed my dog in addition to neglecting an ear infection and resultant severe, pus-weeping skin infection, then tried to pass my pet off to me as if nothing happened. Whatever they did or neglected to do for her led to a chronic bowel condition that has rendered her partially incontinent. I was appalled by the dishonesty I experienced from the staff, but decided at the time to let it go, and simply swore never to give Olde Towne my business again. I figured my dog would bounce back, but she didn't. Reflecting that she has never been the same and that she experienced pain and neglect at the hands of the people I entrusted her with, I feel the need to let other pet owners know what they might be in for if they board their animals here.

    PetSmart - pet_training - Updated May 2026

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