A wonderful veterinarian visit! Lola needed the balance of her 4 vaccinations, however the first…read morehalf were initiated by the VHA Freehold veterinarian. Bennett Creek worked w VHA and coordinated the remaining 2 vaccines. Much appreciated!

Bennett Creek was recommended to us as affordable and kind, which is why we chose it. We brought…read moreour cat Zorro in on September 3rd. I watch my animals very closely -- I even have a camera pointed at their litter box -- and the first thing I told the vet, Dr. Castano, was that I suspected a UTI. He was hardly using the litter box, and he'd also urinated a large amount on a blanket, which is very unusual for him. Dr. Castano hardly documented any of what I told her, despite the fact that I explained I monitor my animals closely and know his patterns. She came out and told us the urinalysis was done and it was "fine," and that his abdomen was "fine" on palpation. We later learned neither was true -- her own notes said she couldn't get a urine sample and that his abdomen was tight, the opposite of what she told us in person. Instead of the UTI test I'd specifically requested, she pivoted to concern about a possible obstruction and recommended further testing and an overnight stay. We declined the overnight stay because of cost and because Zorro is a very anxious cat who does worse away from home and his mom. We dropped him off again at 9 AM the next morning for a scheduled sonogram. The sonographer, a traveling contractor, was on vacation and never showed. There were two failed attempts to find a replacement, with the cost rising roughly $300 with each call. By early afternoon, the front desk said they were trying to get him to eat, which meant the sonogram couldn't happen anyway, so we went to retrieve him. We then waited two hours in the waiting room before finally speaking with the practice owner, Dr. Walcoff. That's when I learned the urinalysis from the night before had never actually been performed. When I explained that the entire reason for the visit was a suspected UTI, Dr. Walcoff was able to obtain a small urine sample himself via ultrasound-guided cystocentesis -- the exact thing that could have been attempted, or at least honestly disclosed as not done, the night before. After waiting almost 3 hours since our arrival the result confirmed blood in his urine, consistent with a UTI. Zorro has been on antibiotics and doing fine since. When I raised this with the practice, I was met with defensiveness -- told it was a "miscommunication," that I must have misheard, or that Dr. Castano was simply more focused on the obstruction concern. I'm an elementary school teacher and my boyfriend is a police officer; we don't fabricate details like camera footage, water intake, or litter box habits. When an owner specifically asks for a test, and is told it was done and normal when it wasn't, that's not a miscommunication -- it's inaccurate documentation and false reassurance, and it delayed treatment for a real infection. I won't be returning, and I'd urge anyone considering this practice to ask to see actual results in writing before accepting a verbal summary.

My 5 years old shiba has thick double coat and is scared of water/groomer. However, Luis does…read morereally good job with Kantaro every 3 months, for shampoo n dry, de-shedding, cutting nails, and shaving sanitary area. It costs only around $74. Luis is always careful, thoughtful, professional but quick! We can tell he really loves dogs and takes care of dogs as they are his own. His communication is great too; Luis always gave us some comments when we pick our dog up how our dog was doing/what Luis did. The booking system also easy. We truly appreciate 360 Pet Grooming hold business in Gaithersburg. We'd like to support their business as long as we can.

My neighbor recommended 360 Pet Grooming because she uses them for her dog. We were highly…read moreimpressed about the service provided by Master Groomer Luis Trelles for our dog COCO. The facilites are very clean and cozy. Our dog was at easy and behaved very comfortable during check-in. Luis took the time to ask questions about our dog and the service we were asking for, he gave us his professional suggestion and we agreed. The result was AMAZING!! Our dog looked GORGEOUS and was very happy. He even licked his groomer's hand when we picked him up. With Luis Trelles, we have found an excellent groomer and we recommend him 200%. Try 360 Pet Groomer, you will not regret it!

Our dogs are regulars of Kenhaven for some years now. Overall the experience has been good with an…read moreexception. The vet staff is always friendly , highly communicative and available when needed. The care and follow up is great and never rushed if anything is needed in terms of clarification. Front desk likewise is excellent, with one singular exception. The individual Amber is rude, not friendly and dampens the overall experience of Kenhaven slightly. She is not representative of all other staff that we have interacted with however. My wife and I are always kind and polite , so Amber's demeanor is unwarranted. One staff member will not change our opinion of Kenhaven as a whole , but we feel it would be nice if it was addressed in some manner.

This veterinary clinic is so good I am leaving a second review. I have been taking my cat to this…read moreclinic regularly for almost a year. Today I worked with Dr. Kapil and Melissa and they really went above and beyond to take care of my cat. I was worried about how my cat seems to get distressed when his nails get too long and brought him in for a trim. Melissa escalated my concerns to Dr. Kapil and he went out of his way to talk to me about my concerns and assure me it likely wasn't due to any other issues. He then took a moment to share some solutions for me to better care for my cat myself. I found this particularly impressive because I've seen other veterinarians in the area nickel and dime pets so much that they actually harm them. Dr. Kapil did the opposite: he valued the health of my cat so much that he proposed a solution that might make the clinic a little less money short-term (as I might be trimming my cats nails at home). This is a better business strategy in my opinion because this veterinarian's honesty and trustworthiness (which they routinely demonstrate) has secured my loyalty and I will likely be taking my pets here for years to come. It means the world to me to be able to take my fur babies to a place I trust. I highly recommend Kenhaven.

Annie and I love Bone Jour! I love the people - as soon as I walked in to check out the place, I…read morewas greeted warmly. It's clean and inviting & it smells good! We were treated to a first day free and Annie will definitely return. She came home happy and tired. We are thrilled to have a place close by where we feel our pup is safe and loved.

Not sure why Bone Jour's average rating is so low, but they were very good with communication and…read moreefficiency! My senior doggo, Xena, got a simple bath and grooming appointment with toothbrushing (extra $10), for the grand total to come up as $77 (so $67 for the wash/grooming). The process to get a grooming appointment may seem daunting at first, but I assure you, it goes fast and is all online. You go on their site and fill out a form for grooming, your information, your pup's information, and create an account where you can fill in your payment information. Then, all you have to do is email your pup's up to date vaccination records to Bone Jour (they will tell you these steps if you call or email them as well). I believe they are doing this for safety reasons, which puts me at ease that my dog won't get any infections here. She came back happy, smelling very fresh even 2 days after, and they even sent her back with a nice red bone bandana. The overall appointment took about 3 hours and it looked quite busy since I saw 3 other people dropping their fur babies off as I was arriving. They are staying safe with COVID protocols and assigning people generous windows of time to drop off their pups (ie: we were assigned the 7-10am slot). Bone Jour is staffed by friendly, organized, and efficient dog lovers, everyone spoke so well of Xena and I could tell they were gentle on her weak teeth and detail-oriented with her grooming!

Great staff and our pup loves it there. He is excited to visit whether for day care, boarding or…read moregrooming. The new groomer also does an amazing job.

The "girls" love Rivermist! They both run in any time they're either staying there, just for…read moregrooming or for daycare or over night. They staff is patient and seems to really love the dogs. It's not cheap, but I feel like the dogs are in good hands. We get pictures from the staff when we're away which always makes us happy. Also, they have fun little days when they're having a pawty and take pictures which we receive. We've gotten a free day or two depending on how much the girls are there. We usually only send when we're away or sometimes just when we need a day to do things all day. Groomer is awesome!!

Cathy is the best! We always know we can count on her to take care of our cat so that he doesn't…read moreget too lonely while we're gone. She has done everything we ever asked for, and we know that she's looking out for us. I can't imagine that anyone could do a better job. She has a wonderful knack with animals. Brent J

The owner took care of my pug while I was away. He was fed, walked and had no accidents in the…read morehouse. She did an excellent job of staying in touch by phone, asking questions about what I expected and made the entire interaction a breeze.

We recently left the DC area and we were very sad to have to leave the care of the veterinarian…read moreteam at Germantown Vet; we had taken our two pomeranians to GV since 2011. We were consistently impressed with their communication and willingness to provide conservative treatment recommendations. The pricing for checkups, procedures, and in-house meds is about on-par with the average practice in my opinion. We also previously used their boarding/pet resort services when they were still offered and we were pleased with that as well. We never had any issues scheduling appointments, including up to the day we were scheduled to fly out. Our older dog has quite a few health eccentricities and we've always received compassionate, informed care from the team at GV. We've mostly seen Dr. Robin and Dr. Rizol, but the other docs have also been great in our experiences. We have been really impressed with the honesty of the practice: numerous times this year, we had to call for emergency appointments (a $75 emergency fee when no regular slots are available); however, at least two times we received a call back informing us that there was a last minute cancellation and that we would not have to pay the extra fee. Dr. Robin worked with us to make sure our dogs were ready for their big move by going through the prescription list, providing refills, and prescribing a mild sedative to help with our dogs' travel anxieties. When we met with our new vet across the country, they were impressed with the detailed records transferred from GV and complimented how prepared we were to manage our dogs' health. I would unreservedly recommend Germantown Vet to anyone looking for a new vet in the area. The entire staff is knowledgeable, friendly, and always looking out for a pet's best interests.

Kind of disappointed. For a few years now, I've had great experiences with this vet office, but…read morenowadays theyre either not communicating well with the staff, or they're purposefully giving me the runaround (I really hope it's the first one). For a long time, I've been able to schedule nail trims for my exotic pet (guinea pig). However, I call today, and am told they don't offer this service, and can do it for cats. Which would be great, had I had a cat. Unfortunately I'll have to look for a different vets office, as small animal care does not seem to be an option for this one .

Over 7 years later, and they are still THE BEST. Accommodating, professional, responsible, and…read morebeyond caring. My dog is now elderly and requires special care, patience, and a gentle hand. Dogcentric has gone above and beyond to treat her well, and I could not be more appreciative. Rob Albert (business owner) and manager Beverly consistently provide stellar service. Scheduling is seamless through the online portal and any questions or concerns are always answered promptly. I always get adorable photos of my dog from her walk as well as a thorough note from the visit. Their tracking app shows exactly where they go and how long the walk lasts. Dogcentric clearly cares about their customers, both human and animal. Could not recommend more highly.

I have been scheduling regular daytime walks with DogCentric for a few weeks now, and I am very…read morepleased with the results. Their prices are reasonable, the service is great, and my dogs always seem happy when I come home for work. Our regular walker is Shannon, and she has been doing a wonderful job with my three (somewhat) rowdy dogs. She arrives at the same time every day and always leaves me a note that lets me know how everything went. She tires my pups out, too! I plan to continue using DogCentric for a long time.