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    Petco

    2.8 (146 reviews)
    Open 9:00 am - 9:00 pm
    Updated a few days ago

    Services - Petco

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    Petco Photos

    From this Business

    Recommended Reviews - Petco

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    Reviews With Photos

    My baby feeling lousy
    Sylvie C.

    Many moons ago, my dogs got very sick from visiting the grooming salon and I swore off returning. I signed up for the VitalCare plan by Petco last year in Virginia Beach that includes free nail trims and toothbrushing amongst other benefits. We get $15 in PalsRewards and 10% off for food purchase + 20% off any grooming services, etc. You also get $20 in PalsRewards x2 for wellness visits at your veterinarian too. All in all it's a good plan in my opinion. Well, I was going to Petco in either Vienna or Fairfax during my weekly errands trip but so glad I gave the Rockville location a try again. After all, this location is walking distance from where I live, so it's a heck of a lot more convenient to swing by. Lesly in particular has been excellent at trimming my elder beagle's nails and getting my younger one's toothbrushing done. Both are particularly difficult to get either of the important grooming aspects done at home so I am so happy to have it completed for nominal costs. Lesly is always on-time and I've never had to wait for long. By the time I'm usually done at the cash register, everything is done already. It's so fuss-free and stress-free. I love it. I wouldn't hesitate anyone to get grooming needs completed by her.

    No one at the desk!! Been waiting 20 mins
    Dontae G.

    There was no one at the counter, we had an appointment and we waited for the groomer for 30 mins past the time. The cashier in the store pages them 3 times and still we waited!! I wouldn't choose this location to get your dog groomed. They seem like they move on their own time!

    Not what we asked for. Lesson to be learned. Stick with what you know!
    Jenny K.

    Now this happened a few months back. But I have not had time to post until now. We took our two babies to this location as a last minute rush timing situation. I specifically requested don't cut there hair fur to low. Also spike fluff top. I was assured it's no problem and we would be happy. Three hours late my husband called me on FaceTime. When I saw our babies I screamed. All there hair was basically gone. Long story short we didn't pay for the hair cut and bath. Where given a coupon for next two visits. Apology from manager. I told me husband to leave immediately and toss the coupons in garbage. He being the kind guy that is is gave the coupons to some stranger shopping in the store and still tipped the groomer for his time. I was a bad experience. But you live and you learn.

    May the Force be with you! New dog toys.
    Joy B.

    This review is for the grooming services at the Rockville, Maryland location. I brought my puppy in for her first grooming that included a bath and trimming of her face, nails, and bottom area. I gave the groomer my phone number and asked him to call as soon as he was done. I was told the puppy cut would take 45 minutes. I was nervous because this was her first experience being groomed. Two hours later, I spent another 45 minutes trying to reach the grooming salon and called the store, asking them to check on her. I finally received a call three hours after I dropped her off. I was frustrated that the grooming salon had never called me back. About 4 days later, my puppy had horrible diarrhea and was lethargic. I took her too the vet and she was running a fever. The vet put her on antibiotics and a special diet to help her recover. The vet said that she had contracted the illness from the grooming salons holding crates. She does not have any other exposure to other dogs and that was the only way she could have contracted the virus. My vet bill was $150.00. I called the store and asked to speak to the manager-Lish. I never received a return phone call from Lish or any other representative from Petco. I do not recommend the grooming salon and would never take my puppy again.

    Big sale on my favorite Lizard!
    Marshall S.

    Out of all the pet shops I frequent for Bearded Dragon Food, This is by far the best location of local pet shops. Others have mounds of dead live bait that sits & sits for weeks to rot that unexpected buyers do not investigate before purchasing. Today would mark about the tenth time I've been to this location and a member of the staff actually looked and declared my meal worms were in fact alive ! I believe it was the manger today that inspected my meal worms

    Rockville store is filthy and unsanitary, specifically floors have feces on it all over the store. Groomery staff specifically the lead is not able to work with large dogs. Brianna seem to be scared of big dogs. On multiple occasions while another groomer performs service, Brianna stops service because she feels scared. Store manager refusing to acknowledge groomery issues. groomery lead refused service to my large dogs because she is scared of them. Groomer in the same facility took care of my dogs with no issues for 2 years. Hope this helps all fur parents with xxlarge puppies.

    Teddy Bear Hamster
    TaNeisha J.

    My little one is an animal fanatic and wanted either a guinea pig or hamster to add to her "pet" collection. With no guinea pigs for sale, she opted for a hamster (gross). The store clerk assisted my girl in getting her hamster, choosing supplies and bedding. He seemed very knowledgeable about hamsters in general - speaking about their life span, likes and dislikes, and their habits. I was pleased with the customer service that we received and would return to this Petco for pet needs.

    Dan A.

    Not so impressed by the live animals they have because they are extremly limited unlike how it used to be before i guess covid 19 is to blame. They still maintaining somewhat a good variety of small fish and some reptiles here and there like 1 or 2 crawlers. I can abslutely praise them for the animal food sections and i believe that's what people mostly go there for....you could possibly find food for any pet animal you may have another good things is there is a vet corner where you could being your pet for check up of its not feeling so well.

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    7 months ago

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    2 years ago

    Abusive and very aggressive with the animals. They have no heart and are very mean. Dog came home with an ear infection

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    Page 1 of 4

    Ask the Community - Petco

    Review Highlights - Petco

    Max also recommended a style of haircut that he thought would look best based on Toby's body shape and hair texture.

    Mentioned in 7 reviews

    Read more highlights

    Groomingville

    Groomingville

    (310 reviews)

    I've been bringing my dog to Groomingville for about four years now after being referred by a…read morefriend. What keeps me coming back is the friendly customer service, careful handling and how thorough they are! My dog really loves the owners and the groomers. I book my dog's appointments online - they send out reminders and text notifications when grooming is almost complete. My dog always comes home adorable, soft, smelling good and they always send her off with a cute bandana. They take really great care of my dog!

    After being loyal customers for almost 4 years, we are officially done with Groomingville…read moreRockville. Our last three visits have been frustrating, but this final experience was the breaking point. I brought my Border Collie in with very specific, detailed instructions for a "pet trim" to improve her comfort and hygiene: Detailed scissoring and blending on the legs to avoid blunt, choppy cuts. Thinning shears to reduce density on her tail while maintaining the "flag" look. A "tunnel belly" and sanitary trim for cooling. Instead of the skilled scissor work I requested, they took the absolute "easy way out." They finished her entire grooming in 30 minutes (it usually takes an hour), and when I picked her up, she had been shaved to a 1/8th inch "puppy cut" all over. For a double-coated breed, this is devastating to their ability to regulate temperature. When I called to address this, they claimed I asked for an "all-over trim." In what world does a request for a blended, functional trim result in a total shave-down? To make matters worse, the staff member hung up on me, saying they were "really busy" and offered zero accommodation or apology for ignoring my instructions. It is incredibly disappointing to see a business treat a long-time customer with such blatant disregard. They clearly prioritize speed and high turnover over actual grooming technique and customer service. We will not be returning.

    Park, Bark n' Scrub - Mobile Pet Grooming - Maria is a genius!

    Park, Bark n' Scrub - Mobile Pet Grooming

    (47 reviews)

    Downtown

    We started using Park, Bark n' Scrub many months ago due to the unreliability of our previous…read moremobile groomer. We are thrilled with the change! Danielle is friendly and reliable and most of all - she does a great job. We always go with a short cut on our Maltese for ease of maintenance and Danielle's cuts are very consistent. Our dog always looks the same, which is a big positive in my book. Other groomers have delivered inconsistent looks when we simply wanted the same haircut. The convenience of the mobile service is hard to beat too. It's a little more expensive than service at a brick and mortar building, but it's worth it in my opinion. You won't regret going with this business for your furry friend's grooming needs. Highly recommended. ***In the post-grooming photo of my pup, he'd had a recent vet procedure that resulted in a stitch in his forehead and a partially shaved right leg. Danielle was careful and attentive***

    Okay, obviously having the grooming van come to your door is incredibly convenient. What you might…read morenot realize, it minimizes a huge amount of stress! Most groomers do multiple dogs at once--and your dog sits in a cage in the meantime. Not great. Maria is working with just one dog --yours--from start to finish--so it's way less stress for your baby. I should also mention that Maria is the best, kindest, most competent dog groomer in the DMV. Full stop. If you have a small dog, don't even *think* about going anywhere else! Not only will your furbaby be gorgeously groomed, you will have the peace of mind of knowing he is being cared for by 1) someone who genuinely loves dogs, and 2) is also incredibly talented and experienced. I don't trust my little guy with anyone but Maria.

    Olde Towne Pet Resort - Nighttime Exterior SHot

    Olde Towne Pet Resort

    (178 reviews)

    I was recommended Old Towne Pet Resort by a coworker, and I will now be recommending them too!…read more I called to make a 2-week dog boarding reservation 30-days in advance for the peak Christmas season, and they miraculously had availability at one of their three locations (Bethesda). The gentleman on the phone was so helpful and informative and made it easy. When it came time to drop my dog off the staff were so friendly and kind, and they were extremely attentive and took detailed notes of all the items I brought with my dog and any of her quirks (e.g., severe allergies, doesn't play well with others, etc.). The space was so clean and large. I felt very reassured dropping her off as I went on vacation. When I came back to get her, the staff was helpful and, again, extremely kind and talked about her time there with details that were definitely unique to my dog. She was happy, healthy, clean, and well groomed. All of her toys and leash items were accounted for and they even ran a toy out to my car that they had forgotten in her kennel. Bottom line: 5/5 do recommend!

    Two years after boarding my dog at Olde Towne Pet Resort, I am still dealing with health issues…read morecaused during her stay. I am not one to complain, especially in a public forum, but the lack of care my animal received was egregious. During her stay, my dog experienced an ear infection so severe that she developed acute dermatitis from scratching. The sore or 'hot spot' on her cheek was unmissable when we picked her up, but The staff tried to pass it off as if everything was normal. The groomer who prepared her for pickup had the gall to pretend he didn't notice a massive weeping sore on her face. For her condition to have reached this point, she would have needed to scratch constantly for days and not be noticed by the staff that were supposed to be spending 'cuddle time' with her daily. As anyone who has ever had a pet with an ear infection can attest, the behavior is far from subtle. Any remotely observant and competent person would catch it. Worse, I reviewed the update photos that were sent throughout her stay, and red spot on her cheek is visible in every shot and getting progressively worse. This means that the staff overseeing playtime let an animal run around with blood on her face for days without investigating. This is utterly unacceptable. My dog also came home with constant bouts of diarrhea that we assumed this might have been a bug she picked up in boarding, but it turned out to be colitis. Our veterinarian confirmed that this was most likely stress-induced. It has made me wonder what trauma my dog experienced while being boarded that would cause her to develop a permanent bowel condition. Her colitis has caused her enormous suffering and I am still trying to manage the condition years later. As others have reported here, the staff did not feed my animal the way they were directed, and returned what was supposed to be an empty bag of dog food to us half-full. So to recap, they underfed my dog in addition to neglecting an ear infection and resultant severe, pus-weeping skin infection, then tried to pass my pet off to me as if nothing happened. Whatever they did or neglected to do for her led to a chronic bowel condition that has rendered her partially incontinent. I was appalled by the dishonesty I experienced from the staff, but decided at the time to let it go, and simply swore never to give Olde Towne my business again. I figured my dog would bounce back, but she didn't. Reflecting that she has never been the same and that she experienced pain and neglect at the hands of the people I entrusted her with, I feel the need to let other pet owners know what they might be in for if they board their animals here.

    Healthy Hound Playground and Grooming Salon & Spa - After-- Services SEPT 2025

    Healthy Hound Playground and Grooming Salon & Spa

    (21 reviews)

    This was our first experience with Healthy Hounds and so far I'm not impressed and unsure I will go…read moreback. 1. I called ahead and schedule whatever is done my first visit. When I arrived there was no record and they didn't know I was coming. Ended up giving me a tour and when I asked if I could do the evaluation for my dog, they said they needed vaccine forms. Ok, fine, but would have been nice if they had told me that ahead of time. Not a big deal, but I took note of poor communication. 2. We work out the vaccine forms. Not sure what happened as Healthy Hound told me my dog wasn't up to date. Ok, so I call the vet and ask to get him updated. Vet says he IS up to date. Fine. Weird and a waste of my time, but fine. 3. Get the evaluation scheduled now the vaccines are sorted. They tell me I have to sign a form beforehand. Ok, done. When I arrive they tell me I have to do it again. Ok, no big deal but am noticing they just seem overall unorganized. My dog is dropped for the eval and I let them know he's a herding dog who loves to run and he does bark. They say no problem we have lots of dogs like that. Great. 4. They call kid way thru the eval and say my dog passed but "because he is a puppy can they give him breaks?" I ask what a break looks like and they are sort of vague and not making sense but something about protecting him from fights because he runs a lot and the other dogs get worked up. So I ask if he got into a fight? They say no, they caught it before it escalated. So I ask for clarification: what is the break they want to give him? They say they want to put him in a secluded room from 12-2. And upon my insistence, they finally admit this break is to give the other dogs a break from my dog. I know my dog is a lot of energy, so I get that, but the point of sending him is to have him USE the energy. I can crate him at home for free. So I'm already thinking this isn't a good fit. 5. I go pick up him up two hours earlier than I have to because I'm. It feeling this. I was required to put a credit card on file and assumed that would be how I would pay. Long story short, that's not the case and they wouldn't give me my dog. Now, I understand I have to pay. That's good biz but the poor communication just feels like a dealbreaker. They seem so unorganized. Caveat: from what I understand there was a system change and I suspect I have just fallen thru the cracks, it happens. But calling to tell me my high energy dog who I'm sending for him to be able to run and play needs to be secluded for two hours of a five hour session and how they tried to spin it like "he's a puppy he needs a break" feels like something we aren't going to recover from given this is my first impression. Super bummed. Really wanted this to work.

    UPDATE 10/31/2025: General Manager Gus reached out to us to clarify the policy and to get a better…read moreunderstanding of our senior dog's treatment plan in order to come up with a path forward for our senior dog to continue to receive services at Healthy Hounds. We are happy to say that the issue was resolved to our satisfaction. While it took some time, we are thankful that it was ultimately addressed in the manner that we had come to expect from our past positive experiences at Healthy Hounds. Despite this particular situation, Healthy Hounds is one of, if not the best, daycare/boarding facility in the area and it would have been very difficult to find another suitable alternative. --- REVIEW 10/28/2025: We've been loyal clients of Healthy Hounds for years, bringing our dogs for daycare, grooming, and boarding -- trusting them as a key part of our pets' well-being. They have long been accommodating of our dogs' special needs, including caring for our blind dog with neurological deficiencies and our senior dog's TPLO surgery restrictions. So imagine our surprise when our recent experience took a shocking turn. Our senior dog -- a regular, well-loved guest at the Rockville location -- was suddenly banned from all services because he is undergoing chemotherapy for mast cell cancer, a treatment he receives once every three weeks and may continue for life. This policy was never communicated, written, or enforced during the many months he has been receiving chemo. He has been boarded six times and attended daycare weekly since treatment began, with full transparency on our part. Not once were we told this was an issue. We're not upset that Healthy Hounds wants to protect dogs -- we're upset that they handled this situation poorly.

    Petco - petstore - Updated May 2026

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