This is the kind of pet store that every neighborhood should have!! Knowledgeable, helpful staff…read moreand a shop filled with exactly what you need!! Thanks you, PetMAC!!!

Janice is my go to advisor for my picky cats. My cats are never disappointed with her…read morerecommendations.

Annie and I love Bone Jour! I love the people - as soon as I walked in to check out the place, I…read morewas greeted warmly. It's clean and inviting & it smells good! We were treated to a first day free and Annie will definitely return. She came home happy and tired. We are thrilled to have a place close by where we feel our pup is safe and loved.

Not sure why Bone Jour's average rating is so low, but they were very good with communication and…read moreefficiency! My senior doggo, Xena, got a simple bath and grooming appointment with toothbrushing (extra $10), for the grand total to come up as $77 (so $67 for the wash/grooming). The process to get a grooming appointment may seem daunting at first, but I assure you, it goes fast and is all online. You go on their site and fill out a form for grooming, your information, your pup's information, and create an account where you can fill in your payment information. Then, all you have to do is email your pup's up to date vaccination records to Bone Jour (they will tell you these steps if you call or email them as well). I believe they are doing this for safety reasons, which puts me at ease that my dog won't get any infections here. She came back happy, smelling very fresh even 2 days after, and they even sent her back with a nice red bone bandana. The overall appointment took about 3 hours and it looked quite busy since I saw 3 other people dropping their fur babies off as I was arriving. They are staying safe with COVID protocols and assigning people generous windows of time to drop off their pups (ie: we were assigned the 7-10am slot). Bone Jour is staffed by friendly, organized, and efficient dog lovers, everyone spoke so well of Xena and I could tell they were gentle on her weak teeth and detail-oriented with her grooming!

Our dogs are regulars of Kenhaven for some years now. Overall the experience has been good with an…read moreexception. The vet staff is always friendly , highly communicative and available when needed. The care and follow up is great and never rushed if anything is needed in terms of clarification. Front desk likewise is excellent, with one singular exception. The individual Amber is rude, not friendly and dampens the overall experience of Kenhaven slightly. She is not representative of all other staff that we have interacted with however. My wife and I are always kind and polite , so Amber's demeanor is unwarranted. One staff member will not change our opinion of Kenhaven as a whole , but we feel it would be nice if it was addressed in some manner.

This veterinary clinic is so good I am leaving a second review. I have been taking my cat to this…read moreclinic regularly for almost a year. Today I worked with Dr. Kapil and Melissa and they really went above and beyond to take care of my cat. I was worried about how my cat seems to get distressed when his nails get too long and brought him in for a trim. Melissa escalated my concerns to Dr. Kapil and he went out of his way to talk to me about my concerns and assure me it likely wasn't due to any other issues. He then took a moment to share some solutions for me to better care for my cat myself. I found this particularly impressive because I've seen other veterinarians in the area nickel and dime pets so much that they actually harm them. Dr. Kapil did the opposite: he valued the health of my cat so much that he proposed a solution that might make the clinic a little less money short-term (as I might be trimming my cats nails at home). This is a better business strategy in my opinion because this veterinarian's honesty and trustworthiness (which they routinely demonstrate) has secured my loyalty and I will likely be taking my pets here for years to come. It means the world to me to be able to take my fur babies to a place I trust. I highly recommend Kenhaven.

I brought my very feisty cat into Feidoz and Felines for a nail…read moretrim. To say the least he was not happy to have his nails trimmed. The groomers at Feidoz and Felines got it done quickly. I highly recommend Feidoz and Felines. Karen

They trimmed Meowie's nails in less time than it took me to put her in the carrier. That's a half…read morehour of aggravation at home saved. I'll take that every time.

I took my elderly cat to the vets here. I thought she was near the end. After an appropriate…read moreexamination the vet prescribed a course of action which I followed - she perked up and this occurred within 2 visits - she then had excellent bloodwork. The vet also suggested it may be helpful for her to be shampooed and groomed :This was a blessing as she now feels so immediately so happy. She now has the energy to leap on the bed and snuggle with me while purring endlessly. I have been coming to this facility for years. This is the third cat that they have saved and supported though their senior years. One of my cats had a rare and delicate chronic illness with a low life expectancy and they sustained her through her senior years.. I think it is importance to point out that Norbeck has been serving the Olney Silver Spring Ashton area for generations. It is one of the few existing community single local veterinary providers in the area. The area and the country are now being taken over by impersonal national veterinary chains that are providing corporate medicine. At Norbeck you are not a number - your animal and the owner is part of their local practice.

We brought our beloved dog here when he was incredibly weak, feverish, and could barely walk…read more Despite his obvious condition, the technician wanted to weigh him. The scale wasn't in the room, and they made my poor, sick dog walk a very long distance through other rooms the hall until the doctor--who was very nice--rightfully intervened, said, "Let's not walk this weak dog anymore," and laid him down right there. After two X-rays and bloodwork, it was clear his kidneys and liver were failing, and he was dehydrated. It was time to say goodbye.Unfortunately, the compassion shown by the doctor did not carry over into how the technicians handled the initial euthanasia process. The doctor was not in the room when it started. Instead, two young female technicians propped my dog up vertically to try and insert a large needle into the top of his leg. When that failed, they began shaving his other legs to try again. I asked why it would work on the other legs when it failed on the first, especially given how dehydrated he was. I will never forget the pitiful, painful look on my dog's face as he gazed up at me while they repeatedly tried to push that large needle into his vein. I told them we were taking him to the car so he could at least feel like he was going home, as he loved car rides. The staff apologized and said the doctor would come out and use a "butterfly" needle. It turns out the butterfly needle is a tiny, far less painful option. The doctor came out to the car, and while our dog laid calmly in our laps, the doctor expertly inserted the tiny needle so we could hold him as he passed. Why the technicians didn't immediately use the smaller, less painful butterfly needle--or why the doctor wasn't the one guiding the procedure from the very beginning--is beyond me. To top off a highly painful and unnecessarily traumatic situation, the final bill came out to over $700. Charging that much for two X-rays, bloodwork, and a botched, agonizing final moment is completely excessive. While I appreciate the doctor's kindness and quick action in the car, the lack of empathy and competence from the technicians during my dog's final moments left us heartbroken.

A wonderful veterinarian visit! Lola needed the balance of her 4 vaccinations, however the first…read morehalf were initiated by the VHA Freehold veterinarian. Bennett Creek worked w VHA and coordinated the remaining 2 vaccines. Much appreciated!

Bennett Creek was recommended to us as affordable and kind, which is why we chose it. We brought…read moreour cat Zorro in on September 3rd. I watch my animals very closely -- I even have a camera pointed at their litter box -- and the first thing I told the vet, Dr. Castano, was that I suspected a UTI. He was hardly using the litter box, and he'd also urinated a large amount on a blanket, which is very unusual for him. Dr. Castano hardly documented any of what I told her, despite the fact that I explained I monitor my animals closely and know his patterns. She came out and told us the urinalysis was done and it was "fine," and that his abdomen was "fine" on palpation. We later learned neither was true -- her own notes said she couldn't get a urine sample and that his abdomen was tight, the opposite of what she told us in person. Instead of the UTI test I'd specifically requested, she pivoted to concern about a possible obstruction and recommended further testing and an overnight stay. We declined the overnight stay because of cost and because Zorro is a very anxious cat who does worse away from home and his mom. We dropped him off again at 9 AM the next morning for a scheduled sonogram. The sonographer, a traveling contractor, was on vacation and never showed. There were two failed attempts to find a replacement, with the cost rising roughly $300 with each call. By early afternoon, the front desk said they were trying to get him to eat, which meant the sonogram couldn't happen anyway, so we went to retrieve him. We then waited two hours in the waiting room before finally speaking with the practice owner, Dr. Walcoff. That's when I learned the urinalysis from the night before had never actually been performed. When I explained that the entire reason for the visit was a suspected UTI, Dr. Walcoff was able to obtain a small urine sample himself via ultrasound-guided cystocentesis -- the exact thing that could have been attempted, or at least honestly disclosed as not done, the night before. After waiting almost 3 hours since our arrival the result confirmed blood in his urine, consistent with a UTI. Zorro has been on antibiotics and doing fine since. When I raised this with the practice, I was met with defensiveness -- told it was a "miscommunication," that I must have misheard, or that Dr. Castano was simply more focused on the obstruction concern. I'm an elementary school teacher and my boyfriend is a police officer; we don't fabricate details like camera footage, water intake, or litter box habits. When an owner specifically asks for a test, and is told it was done and normal when it wasn't, that's not a miscommunication -- it's inaccurate documentation and false reassurance, and it delayed treatment for a real infection. I won't be returning, and I'd urge anyone considering this practice to ask to see actual results in writing before accepting a verbal summary.

My 5 years old shiba has thick double coat and is scared of water/groomer. However, Luis does…read morereally good job with Kantaro every 3 months, for shampoo n dry, de-shedding, cutting nails, and shaving sanitary area. It costs only around $74. Luis is always careful, thoughtful, professional but quick! We can tell he really loves dogs and takes care of dogs as they are his own. His communication is great too; Luis always gave us some comments when we pick our dog up how our dog was doing/what Luis did. The booking system also easy. We truly appreciate 360 Pet Grooming hold business in Gaithersburg. We'd like to support their business as long as we can.

My neighbor recommended 360 Pet Grooming because she uses them for her dog. We were highly…read moreimpressed about the service provided by Master Groomer Luis Trelles for our dog COCO. The facilites are very clean and cozy. Our dog was at easy and behaved very comfortable during check-in. Luis took the time to ask questions about our dog and the service we were asking for, he gave us his professional suggestion and we agreed. The result was AMAZING!! Our dog looked GORGEOUS and was very happy. He even licked his groomer's hand when we picked him up. With Luis Trelles, we have found an excellent groomer and we recommend him 200%. Try 360 Pet Groomer, you will not regret it!

I would recommend this place if you're looking for a place to board your dog. Probably one of the…read morebest in the area. The owner is very responsive and frequently kept me updated with pictures of my bully, while I was on vacation for several days.

We searched high and low across the DMV to find the perfect doggy daycare for our two shy doodle…read moreboys--and we finally found it! Not just a daycare, but a second home. A family filled with friendly cuddles and slobbery kisses from their sweet fur friends. Our boys began their journey with timid tails and tentative steps. While their path to confidence is still unfolding, they're growing every day. With each visit, we see a little more courage, a little more curiosity, and a whole lot of heart. That transformation--something other top daycares and intensive (and expensive) training programs couldn't achieve--has been made possible by the gentle, joyful environment Hachiko provides. And the bells and whistles? Impeccable. From leashed grass trail walks and a fenced-in natural playground to 24/7 supervision and webcams for peace of mind, every detail is built around love and safety. What we cherish most are the sweet video updates--heart-melting glimpses into their journey from shy boys to brave souls in the making. A sprinkle of Hachiko magic dust really does make all the difference. We couldn't imagine a better place for our boys to grow, explore, and slowly come into their own. Thank you, Hachiko--you're not just a daycare. You're family.