I brought my mini poodle in for a bath and haircut, and I am incredibly disappointed with the results.
I was fully aware that she had some significant knots, and I discussed this upfront with the groomer. My only specific request was for her head and face. I clearly asked the groomer to please leave her ears long and shape her face to look round, like a teddy bear cut.
Unfortunately, it seems the groomer took the easiest route possible instead of listening. He completely shaved her down. Her beautiful long ears are gone, and her face is now cut in a way that makes it look long and narrow. It was the exact opposite of what I asked for. Acknowledging that matting was an issue, a professional groomer should have at least called me to discuss options before taking such drastic action and ignoring my only request.
To make matters worse, my appointment was at 2:00 PM, and my dog wasn't ready for pickup until 6:30 PM. A 4.5-hour wait is far too long and puts a huge amount of unnecessary stress on a small animal. The shop should manage their schedule more effectively to ensure the well-being of the pets in their care.
I am very upset that my clear instructions were completely ignored and that my dog was kept for such an excessive amount of time. We will not be coming back. read more