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    Groomaster

    4.5 (13 reviews)
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    Services - Groomaster

    Bath and groom only

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    Reviews With Photos

    Teddy enjoying the snow
    Michael S.

    Teddy is 6 turning 7 this March. Throughout his life he's been very apprehensive about getting groomed, due to an abusive mobile groomer when he was a puppy. The love and caring he was shown at Groomaster is nothing short of extraordinary. I have never seen so much transparency in the process nor patience and understanding for Teddy's needs. He will be going to Groomaster from now on. I encourage anyone with a nervous dog to take them to see Ricky and Natali, they truly care.

    #groomaster
    Kathleen O.

    My pup didn't hate her grooming experience!! To top it off, she looks and smells amazing. Cute cut and her coat is beautiful and shiny. Thank you Ricky & Natali.

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    2 years ago

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    5 months ago

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    2 years ago

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    Ricardo P.

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    Ask the Community - Groomaster

    Review Highlights - Groomaster

    “Our pup does like us touch his paws but Ricky and Natalie were able to get the job done in under 10 mins.”

    Mentioned in 7 reviews

    Read more highlights

    You might also consider

    Groomingville

    Groomingville

    (310 reviews)

    After being loyal customers for almost 4 years, we are officially done with Groomingville…read moreRockville. Our last three visits have been frustrating, but this final experience was the breaking point. I brought my Border Collie in with very specific, detailed instructions for a "pet trim" to improve her comfort and hygiene: Detailed scissoring and blending on the legs to avoid blunt, choppy cuts. Thinning shears to reduce density on her tail while maintaining the "flag" look. A "tunnel belly" and sanitary trim for cooling. Instead of the skilled scissor work I requested, they took the absolute "easy way out." They finished her entire grooming in 30 minutes (it usually takes an hour), and when I picked her up, she had been shaved to a 1/8th inch "puppy cut" all over. For a double-coated breed, this is devastating to their ability to regulate temperature. When I called to address this, they claimed I asked for an "all-over trim." In what world does a request for a blended, functional trim result in a total shave-down? To make matters worse, the staff member hung up on me, saying they were "really busy" and offered zero accommodation or apology for ignoring my instructions. It is incredibly disappointing to see a business treat a long-time customer with such blatant disregard. They clearly prioritize speed and high turnover over actual grooming technique and customer service. We will not be returning.

    They did a amazing job, kind lady at front and super sweet girl who did the shave on my dog. I made…read moresure to tip $30 & i love how my dog looks. Thanks Dc!

    The Groomery

    The Groomery

    (159 reviews)

    New owners. I don't understand why they shaved my dog. He had a double coat with "hair" on top…read more Nobody has ever shaved him. The ask was to trim the skirt and butt short. He had that in his file for years. The new people must of had the file because they had his name and general info. They ruined his fur.

    I have been going to the Groomery for over 20yrs+!!!!!…read more Once the original owner (ROY) sold his business, things went down hill rather quickly. At first I used a guy (Quinton) who was great! Left to groom somewhere else. Then I took on another groomer there by the name of Isabella. Used her a few times and was very happy. Things started to change every 6/8 weeks when I brought my two Mini schnauzers in to get groomed. Each time the price kept going up. From $65 to $95 dollars in a matter of months. She also stated each time that my dogs had mats, which they did not, and tried to charge me more for that! Last appt was at 10am, and my dogs were still sitting in cages at 3PM with Isabella nowhere to be found. Again, tried to charge me $95 per dog!!!! Had an appt on 5/25, Isabella cancelled on me. Made the appt for Tues. 5/26 at 10am. Still waiting for Isabella to arrive and it was 10:40. Next thing I know, the lady at the front desk calls Isabella, then proceeds to tell me that Isabella doesn't want to groom my dogs!!!! Bottom line, DON'T USE ISABELLA!!!!! NOT RELIABLE AT ALL!!!!!! USE TINA, GREAT GROOMER ALL-AROUND!!!!!

    DogiZone - Pack time with our amazing staff.

    DogiZone

    (165 reviews)

    Alexis grooms my Pixie Grrl to the T Pixie always returns…read moreto me happy and unstressed. Thanks Alexis and DogieZone.

    Earlier this year, my family spent over $6,000 to board our three dogs at DogiZone from May 16th to…read moreJune 4th while we were traveling. One of our dogs, Sophie, only had one eye left but still had vision prior to her DogiZone boarding. She required extra attention due to her condition, especially with daily eye drops and ointment so that she could retain the vision in her remaining eye. This, along with other detailed care instructions, were communicated to DogiZone when the dogs were dropped off. However, when we picked the dogs up on June 4th, Sophie was completely blind and DogiZone refuses to admit any fault nor take any accountability. On May 15th, one day prior to dropping off the dogs at DogiZone, Sophie was examined at the Animal Eye Care Center in Gaithersburg and the doctor confirmed that everything was fine with her remaining eye and her vision should remain fine as long as her prescribed eye drops/eye ointments are applied daily. On May 16th, all 3 dogs, including Sophie, were dropped off at DogiZone and care instructions were clearly communicated to the staff at DogiZone, especially emphasizing the need for Sophie to receive daily eye drops and eye ointment so that she would retain vision in her remaining eye. In addition, between May 16th and June 4th while we were abroad, we called DogiZone three separate times (spaced out between the beginning, middle, and end of our trip) to check in on Sophie, to not only confirm that she was doing okay, but to also ensure that DogiZone was following care instructions and provide Sophie with her necessary eye drops. On all 3 of those calls the receptionist assured us that Sophie was completely fine and that she was being given her eye drops. On the morning of June 4th, we picked our dogs up from DogiZone and immediately noticed Sophie's eye was red. Likewise, when Sophie arrived at home, she was not able to navigate and was clearly bumping into walls/objects. It was obvious at that point that Sophie was completely blind and much to our dismay, DogiZone did not once notify us of this obvious fact during her boarding nor when she was picked up. We immediately reached out to her eye doctor at the Animal Eye Care Center in Gaithersburg and were able to get an appointment that evening. The eye doctor confirmed that her eyesight was fine prior to be boarded, but she was now completely blind. That same day I called DogiZone and spoke with the manager Reagan. I had informed her of the fact that Sophie went blind during her stay at DogiZone and none of this was noticed nor communicated by the staff to us. However, she told me over the phone that the staff claimed to apply the eye drops and did not observe anything wrong. This is completely incongruent with the timeline of events I have laid out. Additionally, her statement was not supported with any meaningful proof as she confirmed that they have no CCTV or video recording in their facilities and are just relying on the word of the employees assigned to take care of Sophie. Furthermore, they failed to also report anything wrong with Sophie during her stay at DogiZone. This baffles me as it is quite easy to spot that a dog is blind and cannot navigate on their own. To me, the lack of attention/care from the staff points to extreme negligence and incompetence. All they had to do was apply her eye drops or at the very least call her vet/eye doctor when they noticed something was wrong. The fact that this was not flagged to my family when we proactively called them on 3 separate occasions during the beginning, middle, and end of our trip highlights the gross negligence and/or incompetence of DogiZone, especially when we were paying over $6,000 to board our dogs. What makes this experience even more painful to this very day is seeing Sophie struggle on a daily basis due to her blindness while trying her best to adapt to a situation that she did not deserve and could have been easily avoided. I would highly recommend against using DogiZone's services, especially if you expect your dogs to get proper care and attention.

    Olde Towne Pet Resort - Nighttime Exterior SHot

    Olde Towne Pet Resort

    (187 reviews)

    The staff is great! They are very accommodating for my pup who has turned anxious as she's gotten…read moreolder and no longer likes daycare (she figured out how to open their door and just leaves when she feels like it ). They recommended she did day boarding and she loves it! They know us by name and are always happy to see her. Definitely recommend for anyone looking for a place for their pet to relax while you are at work.

    Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

    Olde Towne Pet Resort

    Olde Towne Pet Resort

    (178 reviews)

    Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

    Olde Towne Pet Resort is a great place for dog daycare. The staff is very helpful and always takes…read moregood care of my dog. He's been going there for daycare for some time now, and he's also been groomed and gone swimming there, all great experiences. To date, I'd definitely recommend them.

    Groomaster - groomer - Updated October 2026

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