Peace of Mind While Away: Thanks Erica!…read more My cat, Kira, can be a bit finicky and fearful, so I was nervous about leaving her for a weekend trip. I found Erica from Wags to Whiskers, through a web search, and was very excited that she serviced the Kentlands. During the meet-and-greet, Erica took the time to get to know Kira and her routine and preferences. For example, Erica asked about Kira's favorite toys, and where she might hide. When I am away, Erica sends daily text updates and pictures, which puts my mind at ease. When I return home, Kira is happy and relaxed. The litter box is clean, and her food, and water fountain are full. Erica's reliable, attentive, and loving care make my trips much more enjoyable because I don't have to worry about the care Kira is receiving. I would definitely recommend her to other pet owners as Eric cares for Kira as if she were her own! And that is hard to find!

Erica has been a WONDERFUL dog walker for my two dogs, Bandit and Harley! I am so sad to be moving…read moreout of the area, because we will be missing her! My dogs can be leash reactive to other dogs while walking, and Erica was able to manage them both perfectly. Her way of being with them made me feel confident that they were safe and well cared for on their walks! Erica clearly is a genuine animal lover, and even sensitive, reactive dogs like mine respond so well to her. If you're looking for a caretaker for your pet(s), I couldn't recommend her enough!

Montgomery Pet Sitters is great company! I have used both of their services - walking and…read moreboarding. The care and compassion they have shown to my dog, Buddy, is heart warming. As a pet owner, we are finicky people. However, Stephan has gone about and beyond in taking care of my "baby" I highly recommend MoCo Pet Sitters of Gaithersburg. They are truly a blessing in my hectic life!! AK

It has taken me about a month to be able to write this review so that I can try to be as objective…read moreas possible, and to dissipate the anger I felt upon my return home. The good news is -- my dog was still alive when we returned from a cruise. Stephan provided in-home care in our home the greater Palm Springs area while we were away. Because our dog appeared to be okay, we give 2 stars ("it could have been better") instead of 1 ("Not good"). (Frankly, I'm being generous). That's the good news. The bad news is: * Our home was pristine when we left. It was dirty when we returned home. Filthy, really. Off-white rug was strewn with lawn debris and a visible track of foot traffic and dirt appeared where it had never been before between the sofa and the back door. The kitchen, where cooking had occurred, had not been wiped up, dishes in the sink. The sofa was disheveled and 'lived-in' with an odor that required steam cleaning to remove. Our ordinarily pristine home was in general disarray in every room, and the house emitted a mysterious, but pungent smell. There appeared to have been no attempt whatsoever to clean up his own mess or to straighten the house in anticipation of our return. * We came home a couple of hours earlier than expected to find not only a home we had to re-clean in order to resume normal life, but multiple windows and doors open and the A/C on (presumably to air out the mysterious stench). * The cost for this service, requiring up-front payment, was nearly double what others charge in the area, but we (perhaps stupidly) believed the many 5-star ratings. We did not receive 5-star service. * The pre-prepared and measured food for our dog's daily meals was only partially consumed. * Our housekeeper came by at her scheduled time (by accident, forgetting we had cancelled her visit during our trip), but was not able to enter since no one answered the door, despite the petsitter telling us that he 'never left the house' or our dog alone. * Our dog, who is normally very friendly and approachable, appeared skittish in photographs during our trip -- tail down, ears back, avoiding rather than approaching and playful. I noted it during one text exchange with the petsitter and was told that 'this dog is NOT scared.' I beg to differ. I know my dog. * The patio plants, which we agreed would be watered daily (desert), were bone dry and wilted when we arrived, requiring immediate attention, although the hose was stretched across the lawn, presumably from some earlier use while we were gone. * In addition, the petsitter had many demands for his own comfort and convenience, which were 100% provided. The same courtesy was not returned to us, even though we discussed very clear expectations for both our dog and our home prior to our departure. * Our planned departure for a cruise was delayed for about an hour because the petsitter locked himself out of his car in the street, requiring a plan to avoid having his car towed. We allowed him to park in our garage vs. the guest parking lot. Rather than making our departure and trip less stressful, we found ourselves being more stressed because of the petsitter's own challenges, both before and during the trip and especially after. We had several conversations and a couple of site visits prior to the trip to introduce Stephan to our dog and to clarify the assignment(s). I wrote a detailed list of Q&A to guide any questions that might have arisen, including providing multiple vets and emergency contacts. I had reservations about some of my observations pre-departure, but we had already paid a non-refundable deposit of $500 and we were out of time to arrange anyone else. At a cost of $1500 per week for housesitting/pet sitting, I expected far better and more and got substantially worse and less than what we had discussed and reasonably expected. I'm just glad our dog was generally okay. Hence, 2 stars instead of 1. I wish I could report a 5-star experience and recommend this company and sitter to others. Unfortunately, I cannot.

Fetch and Jamie in particular are simply the best. Jamie was our long term dog walker before…read morepersonal circumstances changed and we miss him every day. He is reliable, provided detailed updates and most importantly our dog loves him! Rain or shine Jamie would show up for our dog and her absolute delight in seeing him was something special. I cannot recommend Jamie or Fetch enough. We love you Jamie!

Highly recommend. Great customer service and great communication. Everything is always as they say…read moreit will be. You get an update for every visit when they are pet siting plus they send photos. They are easy to work with when you need to make changes. And they are reliable.

I have known Cheryl and Lynn for many years . They are wonderful, caring , and knowledgeable . They…read morelove animals . They take wonderful care of animals and I highly recommend them. A+++

We've been very happy clients of Prance Around, Germantown Branch and highly recommend them to…read moreanyone in need of pet sitting services. Cheryl and her team of awesome Sitters are caring and attentive to detail. They take great care of our kitty and send us great reports and pics of their visits which give us tremendous peace of mind. We appreciate the ability to schedule services online and Prance Around's careful intake process that ensures safety and confidence for everyone involved, esp our beloved pets!

Great cat care! My kitties need human interaction and Lisa gave it to them!…read more She sent daily updates and litter was cleaned and disposed of outside in garbage can. House had no litter smell coming home after being gone a week! Will definitely use again! Thank you Lisa!!

We needed care for our 2 very spoiled cats fir a family trip. I scheduled 2 visits per day. You are…read moregiven the choice of early/ mid/ late morning, same for evening. We met with the care giver before the trip, and she met the cats. To me, this is important! The provider gives a detailed report after each service, including feeding, cleaning, and other details. We also received photos of the cats, which helped us feel confident that they were being well cared for. The report also includes a tracker map so if you have a dog, you can see where they were walked. I am very pleased with the service!

Couldn't ask for better dog sitters for our girls. Loved seeing photos of them. Our dogs were well…read morecared for in the place they love

Emily and Jenn are highly professional, knowledgeable, and reliable. While we were away, Emily came…read moreto our home daily to care for our cats. I have total confidence in them and will use their services again.

We recently decided to try a pet sitting service for our cat when we went out of town. The first…read moretwo times we used The Right Fluff Pet Sitting Service I felt things went well because it was one person who were coming into my home to care for my cat. However, the second time it was a little less consistent with the caretaker - who was not either person scheduled the first two times we used the service. This most recent time, during a 9 day service, 5 different people were assigned to come into my home to care for my cat. When I asked about this, Marcy said they use a team approach and clients need to be aware that they can make changes at any time to the service provider. When I asked if I could receive communication ahead of time about these changes, she stated that I was not a good fit for their service and they would no longer accept service requests from me. Mainly because I asked for communication about who is going to be coming into my home. That is very unprofessional to not be willing to communicate with a client about the service provider who will be caring for your pet and coming into your home. This company assumes that every client would allow several different people whom they have never met into their home without clear communication about this plan or the providers. And if you ask for advance notice for communication, you are rejected from their service. USE THIS COMPANY WITH EXTREME CAUTION if you are concerned about the people who enter you home and if you like to have open communication with your provider. ADDENDUM: I am writing this after reading Marcy's response to my initial review- I was informed prior to our trip that there would be one individual providing service while we were out of town. While we were out of town, I began to receive feedback from several different service providers about the care they provided for my cat-- BUT- without any communication from Marcy or anyone at the company. Upon our return I asked about this because I was expecting one provider and she said that our provider had an emergency so that she found different people to cover. What I said-- and I do not believe there any attitude to this response- was that she or someone should have contacted me to inform me that there was an emergency/change of plans. I never met any of the individuals who came into my house - was not even told that this was an option prior to signing up with this service. My issue with this was the communication between Marcy and ourselves about the provider for our cat's care. And when I asked if communication would be able to occur in a situation like this if we use their service again, she said we were not a good fit and would not accept any service requests. I cannot imagine any person not wanting to know who was entering their home and to be informed when someone unexpected was going to be entering their home. Again- I urge EXTREME CAUTION in using this company if you would like to have good communication and if you would like to know who is entering your home when you are out of town.

I am so thankful that we found The Right Fluff Pet Sitting! Chelsea was wonderful in explaining…read moreeverything during our initial meeting. Emily was great during her visit and giving me a report on how my pup's visit went (to say I was nervous is an understatement). They even accommodated my changing schedule at the last minute on Christmas! Thank you The Right Fluff Pet Sitting, for being so accommodating and taking care of my baby!

I have been using Wagabout since February when I started working 30 minutes from home and knew my…read morelittle poodle needed some TLC and a short walk in the middle of the day. Kelly leaves a little note every day with the time she arrived and what they did during her 15 minute visit. She is also very understanding and accommodating when I need him walked longer (30 minutes) or at a different time of day. In order to not be charged for a cancelled visit, you need to provide at least 24 hours notice, which is sometimes impossible because, hey, life happens. I understand they have a schedule to work around, but I wish there were 1 or 2 "freebies" for cancelling with less than 24 hours notice (or at least only charge half for 12 hours notice). That being said, I know my dog is in great hands while I am at work, which is extremely comforting. I would recommend Wagabout to anyone who is looking for a dog walker in Bethesda or surrounding areas!

I have used Wagabout for over four years, and I have been consistently satisfied with their work…read more AJ is a good communicator and loves dogs. His walkers are reliable, friendly, and love dogs too. I have no complaints or areas for improvement. I continue to be a satisfied Wagabout customer.

Pups and Pals is the best! I don't worry about my fur babies when I'm at work or away because I…read moreknow they are so well taken care of with Pups and Pals. They are incredibly reliable and loving. Our pups get so excited to see Pups and Pals when they come to pick them up!!! We won't plan a vacation unless we know Pups and Pals can take care of them. I recommend Pups and Pals to anyone who loves their pups!

Pups and Pals Pet Care is wonderful! They are trustworthy, loving and excellent with my dog. I can…read moreleave town without worrying about a thing. Love, love, love!

I was recommended Old Towne Pet Resort by a coworker, and I will now be recommending them too!…read more I called to make a 2-week dog boarding reservation 30-days in advance for the peak Christmas season, and they miraculously had availability at one of their three locations (Bethesda). The gentleman on the phone was so helpful and informative and made it easy. When it came time to drop my dog off the staff were so friendly and kind, and they were extremely attentive and took detailed notes of all the items I brought with my dog and any of her quirks (e.g., severe allergies, doesn't play well with others, etc.). The space was so clean and large. I felt very reassured dropping her off as I went on vacation. When I came back to get her, the staff was helpful and, again, extremely kind and talked about her time there with details that were definitely unique to my dog. She was happy, healthy, clean, and well groomed. All of her toys and leash items were accounted for and they even ran a toy out to my car that they had forgotten in her kennel. Bottom line: 5/5 do recommend!

Two years after boarding my dog at Olde Towne Pet Resort, I am still dealing with health issues…read morecaused during her stay. I am not one to complain, especially in a public forum, but the lack of care my animal received was egregious. During her stay, my dog experienced an ear infection so severe that she developed acute dermatitis from scratching. The sore or 'hot spot' on her cheek was unmissable when we picked her up, but The staff tried to pass it off as if everything was normal. The groomer who prepared her for pickup had the gall to pretend he didn't notice a massive weeping sore on her face. For her condition to have reached this point, she would have needed to scratch constantly for days and not be noticed by the staff that were supposed to be spending 'cuddle time' with her daily. As anyone who has ever had a pet with an ear infection can attest, the behavior is far from subtle. Any remotely observant and competent person would catch it. Worse, I reviewed the update photos that were sent throughout her stay, and red spot on her cheek is visible in every shot and getting progressively worse. This means that the staff overseeing playtime let an animal run around with blood on her face for days without investigating. This is utterly unacceptable. My dog also came home with constant bouts of diarrhea that we assumed this might have been a bug she picked up in boarding, but it turned out to be colitis. Our veterinarian confirmed that this was most likely stress-induced. It has made me wonder what trauma my dog experienced while being boarded that would cause her to develop a permanent bowel condition. Her colitis has caused her enormous suffering and I am still trying to manage the condition years later. As others have reported here, the staff did not feed my animal the way they were directed, and returned what was supposed to be an empty bag of dog food to us half-full. So to recap, they underfed my dog in addition to neglecting an ear infection and resultant severe, pus-weeping skin infection, then tried to pass my pet off to me as if nothing happened. Whatever they did or neglected to do for her led to a chronic bowel condition that has rendered her partially incontinent. I was appalled by the dishonesty I experienced from the staff, but decided at the time to let it go, and simply swore never to give Olde Towne my business again. I figured my dog would bounce back, but she didn't. Reflecting that she has never been the same and that she experienced pain and neglect at the hands of the people I entrusted her with, I feel the need to let other pet owners know what they might be in for if they board their animals here.