10/10 went in to get some food for my new dog, and Nelson was able to answer all the questions and concerns I had. He even helped me load it up in my truck! Great service will be coming back in the future!! read more

PetSmart - Pet Training Near Me - Fort Worth, Texas

As you walk up to the store you are greeted with mounds of Dog feces. After getting through the doors then the odor of urine. Finally you hear over the radio there is a missing leopard gecko. Needless to say, I will be ordering my items online next time. read more

Very disappointed with this location today. My mom and I went to get dog food and found some in the clearance area (near the main blue buffalo products). These little tubs were obviously in the clearance section and did not know that 3 of the tubs out of almost 10 that we've picked were not for individual sale. The blonde short haired cashier that check us out assumed that we got these out of a box. We were very offended that she assumed this as we found these on the clearance shelf. If these were not meant to be on clearance shelf for individual sale and supposed to be in box - don't leave them on the shelf for individual sale or at least have your staff know about this. To the girl that checked us out around 7:20pm-ish, please make sure that you use different wording next time or at least ask your coworkers before assuming that we got those tiny tubs from a box. Also, I didn't like how there was one man just texting away at check out #2 and just looking at everyone else (I am just gonna assume you're a manager or assistant manager) - it didn't sit right with me as he could be helping out other people. Do better guys... read more

Deserves a ZERO. WE have taken our Löwchen, Cleo here for a year. We always suspected were weren't getting what we paid for, nail grinding & anal sac excretion. We booked with a pretender called Nicole J. She did a good job at first but then went down hill. The last time we found a rising under the skin on her left ear, which had been bleeding on off. We took her to the vet who told us she had probably been cut during grooming. This made sense, Nicole made up a big lie about Cleo going nuts when blow drying. Said she would no longer groom her. They even blocked us from the web site to prevent our bad feedback. It cost us $150 sum odd dollars in vet bills & we had to apply medicine for 2 weeks to treat. Yes the team of nicole J & petsmart are made for each other. I wish I could prevent them from touching another baby. read more

PetSmart - Nicole, She looks like this - Pet Training Near Me - Fort Worth, Texas

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Place is extremely unprofessional I came here to give my dogs some training & exposure and was approached rudely by a manager named Matt claiming he talked to me last week & that "he's not gonna tell me again that I'm not allowed to train here" I've never spoke to him or been approached by him in my life. So if he spoke to some other African American male that's fine but he hadn't spoke to me. And if he doesn't want to offend people he should make sure it's the same individual. He then claimed he had footage but when I asked to see it he refused to show me. There is no signage or anything that says you can't train. I wouldn't recommend going here if your a person of color . Especially if the racist store manager Matt is there read more

Love this store and the associates are top tier. Bentley loves our trips there. Great prices for what they offer.

Talked to a groomer as well as an associate here @ the Lake Worth PetSmart around 4:30 and they couldn't have been more helpful and knowledgeable about how to care for my old chihuahua. From calming treats to clipping her nails. All of this helped bc before all I could manage was to clip 3 nails max & today I got all of them!!:-). They took the time to talk w me about my dog and I'd recommend using this location. read more

So not take you're pet to this place. I took my dog in today for grooming. I received a call 1 hour after she was dropped off stating that they could not cut the hair on her face because she would not let them and for their safety, they could not shave her and I would need to take her to a vet pet groomer. My husband picked her up and they had shave her down to the skin on one side in the back. They told him that she would not sit still and for their safety, would not continue. Not sure why the need to lie. They could have been honest and said they made a mistake and cut her too short. I would've at least appreciated that they were telling me the truth. read more

PetSmart - Bad grooming - Pet Training Near Me - Fort Worth, Texas

If I could give this place a negative review that would be better... actually the lady at the register was nice so they get a star because of her. But I had an appointment today at 11:45, got there at 11:48 which I was late but not super late and the girl took a while to get come out and greet us. Not only that but she came out with an attitude and said "can I help you?".... Yes we had an appointment at 11:45 and then she said they couldn't take my pet in because we were late so I asked them "how late could we be" and she said 5 minutes and we are 5 minutes late so they have an appointment on a day .... I just walked away. 5 minutes .... We were 3 minutes late ... THEY took a while to come out but it's our fault .... Okay lol will not be bringing my fur baby here again. And best believe I'm not renewing. UPDATE: Banfield was very prompt on replying to my complaint and the manager as well. They genuinely expressed their concern . Changing my review to 3 stars because of that. read more

The lady who worked at the Banfield Vet Clinic was wonderful! She made my pet treatment options so clear and explained the benefits of what each care plan was, was super friendly. She definitely went above and beyond insuring that Draco Malfoy gets the best care possible. read more

PetSmart - Pet Training Near Me - Fort Worth, Texas

DO NOT TAKE YOUR PET HERE FOR GROOMING OR VET CARE!!!!! I want to begin by saying that the staff (vet, vet techs, front desk help) have a superhuman level of patience and truly care about every animal that comes in. BUT, the way these businesses are ran (grooming and vet) is a horror show. My dog's pad on his foot was sliced open by a groomer who was in a hurry to get him done quickly and he ended up needing stitches --right away. The time constraints and the pressure that these folks are put under to get your pet's services done so quickly is the issue. But more clients means more profit margin for the businesses right? Your pet will suffer because of this -- mine did. I am putting this out there as a warning to other potential customers so that your pet doesn't end up injured and needing emergency vet care like mine did. The whole thing has been a complete nightmare. The people are not the problem -- it's the whole business model and structure. Your pet is just $$$ to the company. Staff and personnel are under too much pressure to sell sell sell and have inhuman turnaround rates for more appointments. It is not their fault -- it is the company's fault. DO NOT BRING YOUR PET HERE FOR GROOMING OR VET SERVICES read more

***REVIEW FOR BANFIELD & PETSMART. ***BANFIELD 5 STARS ***PETSMART 2 STARS The people at Banfield were so good to my Gunny. Examined our new addition to our family. We bought the puppy package for $447. No pressure. The Vet his time explaining what i needed to do and addressed all ny concerns. They even called the next day to check on Gunny. We walked away very pleased with their services. However, PetSmart I'd have to say was a big disappointment at the registers. Twice we came in and I felt I was being lectured. I know we ha e a young puppy but I am not an idiot. The ladies were being very condescending. When I tried to pay and went to the wring lane the cashier snapped at me, "Is there a problem?" I was shocked that she spoke to me in that manner. Especially in front of my 12 year old daughter. read more

PetSmart - Our sweet Boxer. A new addition to our family. - Pet Training Near Me - Fort Worth, Texas

I took my 3 dogs there for the 10th and last time. One girl worked on two of them. I informed her about Jackson's health issues. He has some occasional trembling in his back legs with some less occasional weakness. She decided to inform me in what I took to be a nasty tone, that they may not be able to finish his treatment if he can't stand on 3 legs when needed. I told her that should not be a problem. She appeared nonplussed. When I picked him up, she complained about his misbehavior and his whining and fussing during her work. She also complained about his sister, Bixie not letting her blow dry her. Her attitude both before and after the treatment gave me the distinct impression that she was doing this job for the money only. Previously, I've always felt my dogs were in good hands, the hands of a real animal lover. Not her. I know my dogs have always been a handful (2 of them, at least) and have always tipped accordingly. This time, this girl charged me an extra "handling fee" of $7 for Jackson. I don't mind paying it because I took it out of the $10 tip per dog I always gave before. This time, I tipped $5 per dog. She was intolerable about those 2 beauties. I do not think she's a dog lover like I've always felt my groomers were in the past. So I will never take any of my dogs there again. read more

I brought my dog in to get groomed by Mikaela and forgot to bring his rabies vaccination paperwork - my mistake and I acknowledge so I was told to reschedule, no problem. The next day I go to bring him to his appt and then was told sorry we cannot accept him because he has large benign tumors on him. I put that information in the notes on his check-in information! Why was that not told to me when I originally brought him in? Do you even READ the notes on the check-in paperwork? Mikaela also added that if she was a private groomer she would do it herself but because of Petsmart's rules and regulations she cannot do it. Mikaela, YOU should of told me that when we originally brought him in and READ the notes on the check-in paperwork beforehand like you SHOULD be doing in the first place. I will not be coming back to this location. Shame on you Lake Worth Petsmart. I should of known better since you only have a 2.5 star rating on Yelp...that says it all. read more

I appreciate Senovio going above and beyond in assisting my husband and I with great customer service,as we were ready to pay. He recommended products that would have best suited my fur baby with her best interest in mind. With this type of example and leadership in service makes us feel more comfortable shopping for my pets, knowing the employees care! My dog thanks you! read more

I will not be taking my dog back to this groomer location ever. They were extremely short staffed which is no employees fault however because of this they seemed to have rushed my dogs hair cut. I do have a doodle mix and they told me they didn't have time to brush his hair that's why they cut it off. Soon after bringing him home I noticed him licking a bunch, turned out because they cut him in over 5 different spots. Considering the groomer said he did really well and did not move much there should be no reason for my dogs to have received cuts all over the place. read more

Never go to this location of Banfield Hospital. First I called to make an appointment and nobody answered. Then I walk in with my cat to get a simple yearly rabies vaccination and come to find out all the employees are sitting in the breakroom at 4pm. I'm greeted by such a rude lady who I guess doesn't understand the concept of respecting and treating a customer with a CIVIL attitude. Her greeting was not "Hi how can I help you", it was "What do you want?!. What I want is for her to teach herself manners. Then she told me I needed an appointment, well if you want me to make an appointment, you have to PICK UP THE PHONE which you don't. In short do not take your pet here because if they treat humans with such a filthy attitude who knows how they will treat your pet. read more

I would give PetSmart in Lakeworth a zero. I have been taking my dog to get groomed here for a few years and never had a problem. Today, they refused to groom my dog. The technicians approached him in not a gentle way snd scared him. This made my dog not want them to touch him. I Will NEVER do business with PetSmart ever again!!!!! read more

Wishing I could give zero stars on this one. Yes I understand Covid and staff shortages (thanks Yelp for the pop up to remind me) but not applicable to my review. A couple days ago I had to stop for a few pet items and decided to use curbside pickup to avoid roaming around inside. I pull up and check in. Half an hour goes by, nothing. I call the number on the sign and the phones arent working! Awesome. I went inside irritated and hot at this point. Only 1 cashier is working (yet there were 4 associates holed up in the office hiding and giggling) and the poor girl was struggling with every transaction and no help. If she asked for help they came stomping out obviously annoyed with her. To this girl, if you're reading this, please quit that job. I finally get someones attention and explain I've been sitting outside for half an hour waiting on a curbside order. The person told me next time to push the red button "over there". For a curbside pickup? Why? Moving on they finally get my bag and I realize an item is missing. The Kong dog toys were on sale buy 2 get 1 free. I had picked 3 random toys for the pups. I guess one *specific* toy was out of stock (but was in stock when I made the online purchase) so they just omitted the free item entirely. I inquired about it and was told there was nothing he could do. I asked if we could just grab a 3rd Kong toy, didnt matter which one and he said no, the purchase was already final and he couldn't do that. I fail to understand why he coud not give me the free sale item. I reiterated the item was free and didnt understand why it was complicated. He then said I could BUY the 3rd kong toy, and he'd let me have 50% off. So in the end I never got the free item from my order but had to actually pay for the free item. I spent an hour just trying to to pick up a small order. That being said I just will not bother anymore. I'm sure other competitors would be happy to have my business. read more

I like this location. The salespeople are really nice, and they are usually very knowledgeable. The only thing that I've ever purchased that simply didn't work as promised for my dog was an electric collar. It was like $250, and I used it for two weeks before deciding to return it. I was worried they wouldn't take it back, and when they did, I was surprised and grateful. I also like the way my purchase history dictates the coupons they send me. I know, I know, big brother is watching, but that's okay. read more

Best experience ever tonight. I wish I'd gotten all of your names. You girls helped me get a crate for my dog and load it in the car. I came in at 15 till close & was in my car by 9:01. Id called first and you were all just so friendly & helpful. Thank you. I'll be sure to let your bosses know how great you all were. read more

So since when is an item on clearance, but not marked down? Very deceptive practice at this store. When I spoke with manager he said yes the item is on clearance, but insisted that having an item on clearance but full price is normal marketing practice, as he has 30 years experience. Well first time in my life I have found a clearance item to be full price! Again I state having this item at full price on a clearance shelf is deceptive! Definition of clearance: the disposal of merchandise at a reduced price to make room for new.... read more

Very upset with banfield I've been a customer of theirs for quite some time they have had to cancel my appointment on me twice my son's friend was diagnosed with brain cancer hes 4 years old I missed 2 of my appointments because the child was in-and-out of hospice care I tried to call to reschedule my appointment and receive nothing but an attitude it was OK for them to inconvenience me by changing my appointments A-day before my putting was due but God forbid I have a serious problem that comes up in my family that overshadowed it and they have the right to sit there and be disrespectful and rude to me read more

Recently, my coworker got a free chameleon from here which I found sketchy as chameleons are pricy and hard to take care of. After having her for about a month, she said she could no longer care for it so I took over. I had her for a week and noticed she was only sleeping and she was dehydrated and not taking water. I brought her to the vet yesterday to be told she was in very late stage metabolic bone disease which had to have been going on for at least a year. I feel this is why petsmart gave her away for free. She sadly passed last night and while I only had her for a week, I loved her so incredibly much and spent practically all day every day with her. I'm not sure if petsmart has some quota where they get in trouble for animals passing in their ownership so they just dump them on anyone who wants a free pet or something but it's incredibly awful she didn't get the early intervention she needed. read more

the grooming is a disappointment. They never have an opening. NEVER. You have to book like a month in advance and when you do it is always with a new person who doesnt know what they are doing. Then on top of that they groomed my Dog there and then have no records of him so when I went to have him groomed at another one, they called to get his proof of rabies and they didnt have it. We couldnt get our dog groom. What a joke. read more

This PetSmart is usually very clean. The staff has always been friendly. They seem to keep the shelves stocked. They are a little pricier than other stores (ie walmart). The selection at PetSmart is alot better though. read more

Took my dog for his grooming appointment on Sat, as soon as we walked into Salon my dog got very anxious which isn't normal on him considering we've been to same location for years, I asked groomer Ashlynn if baths are been monitored as I wanted to be assured that my baby was safe there, and instead of reassuring me of PetSmart being a safe place for my dog she got very defensive saying that if I didn't feel comfortable leaving my dog there then I should go else where. She just turned around and left to the back leaving us in the front waiting not understanding what was happening, then Manager comes to the salon we explained to him what happened and pretty much got same response from him to go else where if I didn't feel comfortable with them. Obviously after this escalated situation from a simple question, their careless responses and not assuring me my pet is safe while on their hands I decided to leave and not trust my baby on their hands anymore. I found happy k9 dog wash and grooming and they were able to take in my baby the same day and provided an excellence and caring service! read more

I've bought multiple items at this store in the last two years most over priced Chinese junk. The last two leather collars I bought for my dog ripped right in half, the last time it ripped in half he got off his leash and ran out into the road and got ran over and broke his leg, now my vet bill is $700. I'm tired of spending money at these companies who care more about profit than their customers. read more

After today, I am finding a new groomer. Usually, I get great service and the groomers are friendly and work hard to please the customer. However, today one groomer was very rude to me and she cut too close on my dog's paws to where they were slightly bleeding. Her excuse was "he doesn't like getting his paws shaved and he moved around too much." Then she proceeded to lecture me about how I should have Petsmart pluck the inside of my dog's ears and I told her my vet says no plucking. Got more lecturing which made me feel very uneasy; makes me wonder how my dog was treated while I was away. Sorry ... Petsmart but I will follow my vet's advice who has 8+ yrs of college education and 20 yrs of experience before your groomer's advice. I also had to ask for a scarf for my dog! Never had to do that before! Staff acted so put out and annoyed because they had to work today. You just lost a loyal 4 year customer. read more