While the staff and products at this location are still wonderful, I had to revise my review to share the fact that the Doggy Daycamp camera has been down for months. This location uses ABC Cam, and only two zones (which are infrequently used) are visible. The room that is visible from the window in the store is not viewable online and hasn't been for a while. This is highly disappointing as I enjoyed being able to see my dogs on the camera while I'm at work. It gave me great peace of mind knowing that my boys were having fun while I was busy making that doggo treat money. Every time I've mentioned it to the staff and inquired about when it might be fixed, I've received shrugs and confusion in return. For all I know, it could be a bureaucratic nightmare to fix. Again, this issue isn't something I'd remove a star for. The staff has always been really nice and there are brands at this location that are not at the other Dublin PetSmart. I definitely trust that the staff is taking good care of my boys while I am at work...but it would be great to be able to see my dogs' cute play time while I'm at work. read more

Made a last-minute booking after my groomer canceled the day before, and I'm so glad I did. Scotty was awesome and gave my dog the perfect summer cut. He even told me my dog was a cool guy, but I know my pup to be a bit crazy. Scotty for sure has the magic touch! My looks adorable, and the whole experience was great. Will definitely be booking with Scotty again! read more

I have been a regular to this store in the past couple years, not only purchasing something, but my dogs also stayed in the PetHotel couple times a year. I used to book the exit bath on the hotel checkout day to make sure that they were clean to go home, then switched to a dedicated grooming service after they discontinued the exit bath. However, in last year, they did not trim my dog's nails and did not clean her ear either for one stay. When I found the issues at home and called them, I was told that they could hot handle my dog, so just totally skipped these two steps that I paid for. Though I was not satisfied, I thought this was an one-time accident and not reallyworth bothering with, but I then avoided booking grooming services with them for the subsequent hotel stays. Now I just checked out today for another stay which I tried again with their grooming service since last year's incident, to give them another chance, and purposely double checked her ears - all were full of wax in her outer canal! And even in some part of outer ear. When I returned to the salon and they cleaned it again, though I told him that this is the second time that they did not do the service, he said that they don't clean ear canal. However, the wax is still on her ear hair, and I can even easily wipe out more with just a tissue - after he cleaned them **again**. If this is the standard of cleanliness of West Dublin PetSmart, their bar is too low to earn customers' business. East Dublin PetSmart has been my regular grooming service provider since the first incident in last year and they don't have this issue at all. It's so funny that a box store does not have a consistent standard across all their stores. The corporate HQ should review the store's performance seriously. read more

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This place has so many to choose from for any pet needs. It was almost overwhelming. Came her to get a few items. It was clean and very organized. Easy to find things through the aisles. At least I had one interaction with a young associate who was very helpful and even went to the back stock to see if there was any of the items I was looking for. Without even having to ask! The only thing was their women's restroom was quite dirty. The stalls were out of toilet tissue and/or seat covers. I'll just stick to going through aisles and not use their restrooms. read more

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This review is specifically for the grooming service (the store itself is fine--no issues there). About a year ago, we brought in our Australian Shepherd for grooming. She had some matting, so we understood that some fur might need to be removed. However, they ended up shaving her down to the skin. As many people know, you should never shave a double-coated dog--it can permanently damage their coat. It took a full year for her fur to grow back, and even now, it's not the same as it was before. Hoping that was just a one-time mistake, we gave them another chance last week for a light summer trim. This time, she was not matted at all. I specifically explained our previous experience and clearly told the technician not to shave her. Unfortunately, when I picked her up, she had been shaved again--not to the skin like last visit but still very very short. At this point, it's hard to see this as anything but a lack of understanding or care when it comes to proper grooming for double-coated breeds. We won't be returning, and I would strongly caution other pet owners--especially those with similar breeds--to think twice before using this grooming service. read more

I am very happy with my appointment. It has been two weeks, and I am still so pleased with the service Melody N. provided. I knew I was in great hands when I arrived early in the morning and took time to read the team bios. I was especially happy to learn that Melody is known for working with Shih Tzus. Although I do not live nearby, I would absolutely love to return. The service I have been receiving at my local PetSmart made me give up on them after four years of taking my dog there. Melody was thorough, addressed all of my concerns, and went above and beyond to educate me. She even updated the notes as well. Overall, it was an excellent experience, and I highly recommend her! :) read more

I left my fur boys for 2 weeks of boarding. There was comfort when I could see them on camera in the play room but could never see their sleeping conditions. The last 2-3 days all cameras were off. I picked them up a day early and received both beds, blankets and toys soaked in urine. You could see yellow urine on one dog's fur and head that was wet when he was brought out. They didn't even try to wipe him off. Staff said " we wash everything the day before scheduled pick up". So if I hadn't showed up unexpectedly, my dogs would continue lying in their own piss? My car still stinks from the urine soaked beds. No way that just happened that morning. Never again. read more

Today is my 1st time coming to this shop for grooming service. And Iam so happy on how Ian take care of my dog. He is so knowledgeable on what he does (explaining everything before and after grooming) Definitely would come back here. read more

PetSmart - Ian definitely did a great job on my dog Maisie - Pet Stores Near Me - Dublin, California

I took both of my doodles (one large size and one medium) to get their bath's there yesterday. The dogs looked like beautiful fluffy dogs when I picked them up. Their fur was so soft and they smelled fresh. I love that they offer these little "add on" services, such as teeth brushing and nail trimming and special products. I want to give a shout out to Mason who really went out of her way to get my dogs' services done in a hurry. I was a little late showing up but she really accommodated me quickly and did an excellent job on my dogs. I will be going back and I highly recommend the fine folks at PetSmart in Dublin, CA, especially Mason. read more

This review is for pet smart veterinary services. Dr. Kyung Tack Lim and the entire team are awesome. My puppy normally doesn't go to strangers and today she went straight to the staff and doctor very excited. Very knowledgeable, informative and helpful. I will bring my puppy here for all of her vet needs. Highly recommended read more

PetSmart - Pet Stores Near Me - Dublin, California

I use the grooming service, vet service and store products. I an always pleased with the service and products.

Always super helpful staff here. Grooming salon worked well for us too. Something for every pet here!

I left my mini schnauzer here for a couple days and he seemed happy when I got him back. I would board here again for my dogs. read more

PetSmart - Pet Stores Near Me - Dublin, California

To be frank, I was a little hesitant to stop by this PetSmart location due to their low ratings. However, glad I gave it a try because I had a pretty good experience. I went in to stock up on some food, so I can't say anything about their grooming, training, or vet services. The items I was looking for were in stock, which deserves a star in itself because my go-to store didn't have any. Additionally, the staff at the register was super helpful and pleasant. I had a coupon and for whatever reason it wasn't working. I was worried the staff would basically tell me "tough luck," because it's happened before. However, this staff problem-solved well and managed to get my coupon to work! Small efforts mean a lot, especially from a customer's point of view. Really bummed I can't remember her name, but thank you for taking just a little extra time to help out! read more

The cat adoption center is terrible. The actual employees refuse to help you with them. When we mentioned we were interested in adopting a cat, they just said "call the number on the information sheet for the cat and deal with them. We can't help you." So we reach out to the number to express our interest and get more information. They tell us to fill out an application and there is an adoption event on Saturday. We show up Saturday and say we are here to see a specific cat. There is a couple already let in the room with him and they come out and say "we will take him". And the volunteers look at us and say "guess he is unavailable". Terribly run. Why fill out an extensive application in advance when someone can just walk off the street and say they will take it? Why can't the actual employees in the store work with the serious adopters to be able to actually pet the cat??? This is a failure on PetSmart. The application process is a failure on PetSmart and the cat rescue. We ended up going to the SPCA which provided a way better experience with much kinder volunteers. read more

A large selection of pet related items with fully stocked shelves. This is nice to see when many other pet stores have empty shelves due to supply chain issues. Customer service is definitely lacking though, with no employees on the floor to assist guests with questions or to help and the only available employees are the three up front cashiering. Store Itself: Clean, organized, and well laid out. Easy to find items with large signs directing you. Pet enclosures are kept clean and tidy which is a must. Lots of seasonal items for pets and clearance items are easily accessible. Products: Huge selection of items for any pets needs. Leashes, food, bedding, enclosures, you name they have it. Plus the shelves are fully stocked, which is nice as many of the pet stores I've seen are empty for weeks. Service: Poor. There was multiple people looking for assistance, including me, and no one was around. The only employees were in the front of the cashiering. The cashiers seemed to be not friendly and wanted to leave. Overall: A huge selection of pet supplies with fully stocked shelves, clean interior, and lots of great deals... but customer service is the only thing missing here. read more

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I usually shop at the Fremont store... But I had a coupon and we were close by so we stopped here. It's bigger than the Fremont store. This worked out well. I grabbed some dog food and treats and saved $10 bucks with my frequent flyer coupon. My big boy is pretty picky and really doesn't care for many dog treats. These skin & coat supplements were on sale so I thought I'd give em a try... he's not very interested, he never is... I tried! I snapped some pictures to show a friend that all the deer antlers that they find all over their property really sell for some of these ridiculous prices all over not just PETSMART. For those of you that might not know they naturally fall off annually similar to sharks teeth they fall out and grow back... read more

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So I took my pup here for a groom and while it was okay, I had to make another appointment to go back (to the same groomer) to have my dog's anal glands' expressed. I paid for the full package so I assumed they would do it however they said that not all owners want this done so you have to request it. It would have been nice to know this first hand. The next day I call to schedule the appointment and I'm all set since the same groomer will be there that day. I come in and the groomer says they don't have her scheduled in the system. Basically the person I spoke to on the phone didn't even schedule me an appointment. Just wonderful. Anyway, she started having attitude with me saying she's the only one there and didn't even take her lunch break. (Why is that my problem? Go take it up with your manager). I didn't want to go off on her so I just said I will take my dog somewhere else. Honestly, save yourself time and money and go to the PetSmart on Dublin Blvd. This location seems to have bad customer service and I don't see myself coming back or recommending them to anyone. read more

This review is for the grooming service at Petsmart with Valencia. After my trusted groomer closed during the pandemic, I struggled to find a suitable replacement for my sweet, elderly toy poodle. Fortunately, I managed to secure an appointment with Valencia at this location. She lived up to her excellent reviews. Valencia is exceptionally kind and gentle with my 7-pound elderly poodle and is skilled in poodle-specific grooming techniques, including hand scissoring the top knot. Josie always looks stylish and well-groomed after her visits. We opt for the 'elderly rush service' and pay extra to ensure Josie doesn't have to wait or stay in a cage. I am thrilled to have found Valencia! read more

PetSmart - Look at the poodle top knot! - Pet Stores Near Me - Dublin, California

This has to do with the grooming salon manager and store manager. I made an appointment on the app for a cut/bath. I get there at my appointment time and was told by the grooming manager that they called and left a voicemail to cancel my appointment and canceled it on the app. I showed her that the app still says I have an appointment and I never received a call or voicemail. She said there was nothing she can do as she called and she has meetings starting now with the higher ups that she doesn't control. I took work off early to take my dog and told them this. I just got a there's nothing I can do from her. I speak to the store manager and same thing. "The system shows we did call" and she offered 10% off. A whole $7 dollars off. Like that makes up my missed work, gas, and inconvenience. When I asked the store manager if the meeting can be pushed, she didn't know what I was talking about. Then she back tracked and said the grooming manager probably has zoom training (lol) with a dog and someone else but wasn't sure what her employee was actually doing. Horrible customer service from both managers. I would have never shown up if I knew the appointment was canceled and putting it on a customer to be SOL is ridiculous. I would rather spend double the amount for grooming somewhere else than go back. You guys can keep your 10% off. read more

Any pet lovers, this place is to go to. From pet treats to medical services. Practically anything you'll need to tend for your pets. All staff members are very helpful. Not just pet friendly, it's hooman friendly too...hehe. Just pass by and experience the luxury of their hospitality. read more

I love the petsmart doggy day camp and so does our boy! They really make me feel at ease leaving him and he will have fun. Liz is an amazing employee and she goes above and beyond!!!!! She is very compassionate and very passionate and cares about your fur babies!!!! A+++ employee The only thing I wish they would bring back is someone there on premise on overnight Pets Hotel stays for your doggy. We can no longer take him there now :( such a bummer they stopped doing this. read more

We just moved to the area and had always used petsmart back in our hometown. They already had the notes for her cut so everything was easy and smooth. The groomers there did great with our dog. She is very picky who she likes so that says a lot about their friendliness. read more

Came in for specific items- soft dog food for my fur child after having been at Sage across the street. There is a ton of parking. I didn't have an entire looksee, but the place looked to be of the typical standard Petsmart size with a Petsmart Hotel in the back. I saw the cutest little bear costume or hoodie I wanted to get, but ended up not. There were more customers inside than I was expecting and as we all headed towards the checkout counter, we did form somewhat of a line with only 1 register open. Everyone was kind and looked happy. One thing that sorta bugged me was how there were cops at the exterior of the building near the entrance either questioning or escorting someone away maybe? Nothing violent, just weird, though I'm not usually in this area to know. read more

I am totally thrilled that Kimberly, (in the grooming area), did such an awesome nail trim on my wiggly pup!!! I used to trim her nails, but she started getting a bit wiggly ~ & I didn't want to cut them too short with her last minute wiggle!! All of the staff members that I spoke with, were so kind & accommodating. I found my pups n my happy spot read more

We drove 30 minutes to buy a hamster and my girls were excited we were told by an older lady that we needed to come back tomorrow as they were short staffed when there was other employees working there as well. Not ok will not be back !! read more

This is a really nice PetSmart. Large store, fully stocked. They have other services like dog grooming, and training, but offer something unusual -- doggy daycare ($21/day) and overnight, if needed. The staff is welcoming and very responsive, and offers over-the-top help and guidance. read more

Regarding a transaction made on 11/11/2024 15:34 PM. My phone number was used fraudulently at this store to redeem 5,000 points ($10). Either a customer used my phone number on purpose or accident to redeem those points. Either way, the email associated with my account was overlooked by cashier 816858. At the store I frequent (6 HOURS AWAY from Dublin, CA), cashiers confirm the address associated with the account. Either that did not happen or the customer lied about it for a nice $10 discount. Luckily the receipt was emailed to me or I would not have noticed so thanks for that I guess. I want it to be known in case this happens to you: Don't bother contacting the store. The manager wasn't interested in looking in to this situation any further. I am so thankful for the general customer service line at 888 839 9638. Speak to a supervisor and they will take care of you. read more

Regarding: Stay 4/5 to 4/11. My dog is 8 years old, and we adopted him 7 years ago. For the past 7 years, he has boarded at Petsmart in Fresno, Fremont, and Dublin. Each boarding sums up to several hundred dollars, sometimes over a thousand, when we travel abroad for weeks. By far, Dublin, CA, Petsmart has offered the worst service, especially the grooming salon. Because Dublin is closer to us we continued to avail their service. Multiple times, the grooming salon canceled his grooming service. Multiple excuses each time for refusing to provide a previously scheduled appointment. Interestingly, when I called to complain about the grooming department, they were able to provide the previously refused care. I dropped him off on 4/5 and informed them about his grooming appointment scheduled for today, 4/11, and also asked them to note that we might pick him up today instead of Sunday, 4/13. Today 4/11 I called the Dublin grooming at 11:30 am (his appointment was at 11 am) to let them know we will be picking him after his grooming. A lady answered the phone and when I mentioned his name she said, "let me check on him" and hung up on me. I immediately called back, and a different woman answered the call asking if I was calling about my dog; she is the store manager; apparently, my dog "nipped" the groomer, Scott, and he refused to groom, and they tried calling me. I did not receive a call from Petsmart grooming today. Obviously disappointed, I asked if they would try grooming him later today, and the woman's answer was an abrupt "no". No apologies, no attempts to reschedule on another day or with a different groomer. I expressed my disappointment to her that this has happened multiple times, and interestingly, when I call corporate to complain, they are able to accommodate the grooming. And I plan to contact corporate regarding this experience. The woman's response was "ok you can call corporate". Next, I called the Petshotel to get more information. A girl answered the call, and as soon as I started to speak, she passed the phone to another woman. The first thing this woman said was, "I will take the conversation from here. You can call corporate for webcam access about grooming". Please note this is even before I explained to anyone at the PetsHotel the purpose of the call and what I am hoping to achieve. This woman said her name is Clarita she is the hotel lead. She decided to go into a defensive mode even before I had a chance to explain the purpose of my call: I was upset that they did not call me, and I should not have to pay for tonight's boarding. Clarita explained to me that "He bit the groomer." I checked with her if she was absolutely sure if my dog "bit" a staff and if she had proof to support it since I was not told by the store manager that he "bit" but "tried to nip." To this Clarita responded "He jumped and tried to get his leash but his mouth landed on the groomer. He had his mouth open which means he bit." When I asked for further clarification, she had not much to offer and said she would make a one-time exception and waive his tonight's boarding charge. Between the two women I spoke to, the story changed from my dog nipped, tried to nip, was aggressive, to tried to go for the leash and mouth landed on the groomer, to jumped at the groomer with his mouth open to bit. Excuses to hide their incompetence and laziness to serve the clients who pay for the business to run. In a couple of hours, when my husband went to pick our dog, he was told that they would not take him at the Petshotel for future stays for his "aggression". Please note there are no accounts of any aggression to staff or another animal in the 7 years my dog resided at the Petshotel, including this stay. This evening, I got a text that his future reservation has been canceled at the Dublin location. When I go to the app to schedule a stay at Fremont or Concord, I notice I am no longer able to schedule any stay. It was all based on false accusations of his aggression by arrogant, disrespectful, incompetent, inexperienced staff at the Dublin location. Who gives these front line helps so much power to refuse service based on their biases? read more

This is about their grooming services with Emile. I booked my dog for a deshedding bath and nail trim (lab/cattledog mix, so not super long hair, but does shed seasonally) with Emile. This was supposed to be a 2-3 hour appointment, but they somehow magically finished in under an hour. I think this happened because they did not fully complete the job: 1) When I picked her up, her coat was still quite damp. Emile said it she was damp because she had just sprayed her with cologne. Either they absolutely drenched my dog in cologne or (more likely) Emile was lying and did not fully dry my dog. 2) Ear cleaning was supposed to be included. That was skipped entirely, I had to do it myself when I got home. 3) Not that I even really wanted it, but just to prove my point: they are supposed to put a free bandana on your dog after grooming, but that didn't happen. There wasn't even any explanation, like they ran out or my dog didn't like it or something. 4) Three weeks later and I just had to spend half an hour brushing out all her undercoat that was still there because she was still shedding like crazy. It should not have come back this quickly if they had done the grooming correctly in the first place. I wasted $84 for this absolutely awful service. Maybe some of the other groomers are better, but I'm not going to risk it again and I suggest you don't either. At the very least, avoid Emile. read more

PetSmart - This is what I brushed off of my dog three weeks after she was supposed to be fully deshedded by their groomers. - Pet Stores Near Me - Dublin, California

So I just left the store. They had a sign up that says buy three get one free. So having four dogs I took four. I get up to the register and she says "oh that's tag is expired ,so you can no longer use it. We forgot to take the tags down." if it was me as a manager, I would've accepted it and gone and removed the sign. However, the manager here decided that no,. Hence why I don't come here very often and it's cheaper to buy on Amazon. read more

Melody bathed and trimmed our Australian Shepherd. She did an amazing job. She trimmed our dogs paws, removed the matting near her rear and back legs, and removed excess shedding. Our dog came home looking like a new dog. She looks beautiful. We will definitely be bringing our dog back to Melody. read more

I don't know what else to say about this petsmart other than they typically have carried the doggie food I need and also the items I need. Sometimes the cashiers are new and may not know where everything is located but they at least try and point you in the right direction. I usually just go in and out and don't really browse much. read more

Customers be aware!! Since I posted "not so great" experience, I got banned from using the Pet Hotel. I was shocked! The manager said that employee complained I was rude and made her cry. No one had contacted me or asked if such incident occurred. The manager made a decision without hearing my side of the story, which none of alleged incidents took place. The manager was "protecting" the employee by banning me. It did not matter than I explained no such incident happened. Well, I was not going to stand by and have someone ruin my reputation. I escalated my concern to the corporate office. Guess what, they had the manager call me only for her to say that "I already made a decision and I'm not changing it." Lesson learned. Don't complain against this business lest you be targeted and banned unjustly. Blindly accept poor service for your loved pets in fear. read more

For the Grooming Salon- Thank you Chelsea for taking great care of Penny! I love how her haircut turned out and the Christmas collar you put on her is so cute!!!! Will bring her back to you for sure read more

PetSmart - Chelsea did a great job on my girl Penny - Pet Stores Near Me - Dublin, California

If I could put zero star I would!!!!! Do not take ur dog to get groomed here. We left our dog here at 2 and came to pick him up around 5:10 because we couldn't wait any longer it was gonna take another hour so we couldn't wait. We asked for tiniest trim which is number #4 and we came back to get our dog shaved all the way with barely any hair. We didn't complain because we're not good with confrontation so we left but I will never ever bring my dog here again. Only brought him cause I was recommended this place but I usually take him to the one in San Leandro and they do a way better job. Also it's the ladies fault because we told her what we wanted and she didn't care she just shaved him why would u shave my poor dog like that. Her name is (K Haircuts)She needs to be fired or something this is unacceptable. She should not be grooming. And we still payed I should've walked out but I'm not that type of person. 3-4 hrs just for my dog to look like this is crazyyyyy I go to the one in San Leandro and they always take about 1hr to 1hr and a half and my dog has never came out like this. I'm speechless read more

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If you are looking for great customer service experience and knowledgeable people, this is the place to go. Kim with the good hair helps me out all the time. Ask for her tell her I sent ya. read more

I have had consistently great experiences with the grooming service at the West Dublin Petsmart. Ava is especially wonderful. It's obvious she loves dogs and my 13 yo spaniel mix loves her too. He even recognized her outside the store on the way in and ran up to greet her. She's always very calming and thorough with his haircut and extra pampering, even careful to avoid his dewclaw. The store is always neat and organized with friendly staff. The rewards program is always good for a little discount. The negative is that the grooming prices have been steadily increasing, like every other business, but it is a little easier to get an appt these days... read more

I would give that store 0 stars. Just called to be sure they have specific medication for dog and all the lady said - I don't know. I asked to check it and she just said - thank you ending the call not answering what I needed. That is first time with PetSmart. We always use PetSmart but after that case I guess we'd prefer PetCo instead. Location was: 6960 Amador Plaza Rd Dublin, CA 94568 United States read more

Wow today I needed to purchase a large adult mouse to hurry up and feed my python. It has been a couple weeks and I normally buy frozen in bulk from the East Bay Vivarium in Berkeley or Mikes Feed in San Leandro. I had no time to commute so I stopped to grab one at our local Petsmart in Dublin! They are putting tiny hopper mice and labeling them as large smh!! I knew all the packs felt empty but I was in such a rush I grabbed it anyway. Never again!!! This is NOT A LARGE MOUSE! read more

PetSmart - Pet Stores Near Me - Dublin, California

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