We had made a purchase back in April for my daughter's turtle aquarium it was a hanging lamp. She did not need it and wanted to return. With the COVID crisis going on she was told to wait until after to return it. On the receipt it said all returns and exchanges were suspended. She did not call or check the website. When we tried to return at the store it was purchased. They were rude and said they wouldn't take it back. I decided to call this store and I was treated very nicely by a young man. He said he would override and it would be no problem. I went in and he was gone for the day but the new young man on shift was very kind and did the return. This will be our number one Petsmart from now on and it is closer to our home. read more

I take my dog to get groomed here and it was the first time i picked LEANN K to groom my dog. She said my dog would be out in 2-3 hours. It was 4 hours and we haven't gotten a call about our dog. We came and asked for our dog and she said she hadn't finished with my dog. She didn't cut her mails and cut her hair all crooked and long and ugly and didn't do the service right to what we asked her. We were upset and didn't say anything to her because our dog was under so much stress we needed to take her home. PLEASE DO NOT BOOK LEANN K FOR GROOMING SERVICES, she has terrible customer service and is lazy and doesn't finish her work right. Terrible experience and i wish i would have said something because she did a terrible job on my dog. DO NOT BOOK LEANN K!!! read more

Do not let Stacey from Chula Vista groom your dog!!! Extremely disappointed !!!! She won't groom your puppy if he is not like a stone!! She just refused to groom my puppy because it was to agitated for her!! I've been in other places and nobody never had a problem with my sweet puppy!!! No wonder why they have so many bad reviews...I am not saying that everyone is a bad groomer but because of that one I won't ever go there again. read more

The groomers at Petsmart are fantastic at groomers my female Shih Tzu! They follow me instructions perfectly. When I pick her up she looks so beautiful! It's easy to get an appointment within a few days. My 6 lb. little dog is big on attitude and they take their time and get the job done! I've been using them for several months and also the one on H Street, Chula Vista, and they are fantastic too. I have nothing but compliments for the groomers at both locations! Plus I've been adding up rewards points for $! read more

Ordered curbside pick up. Showed up to the place 1 hr later to see if it was ready. Kind you it was only one dog crate. They informed me that it hasn't even been started. I offered to pick my dog crate from the aisle because it was clearly available. He informed me it would be 2 hrs for it to be ready. I return in 3 hrs and was then informed by a new shift that it wasn't started. Completely horrible customer service. Don't expect your curbside pick up to be ready until they basically close. Maybe they'll prepare it then. read more

I come to this location for not only my dogs vet (which is wonderful) but for her grooming and also food and other pet supplies I need. I am always nicely greeted right when I walk in. If I have questions there is always a manager to help me or and give me good tips/advice and even ways to save money! Always a plus. The groomers here are all awesome! I've had a different one each time and they are all so kind and considerate of how nervous my dog is. Always a pleasant experience coming here! read more

i didn't like the fact that they left my dog in the kennel all day and never called me when the appionement was over like they said they would. I eventually called them because it was taking longer than expected and when I did they said "oh yea she has been ready". read more

I will never take my puppy here again! She received a horrible cut and came back looking like she had mange... Claudia (groomer) told me she was having a hard time because she had matted hair(behind her hind legs, true); so why was her entire body cut uneven??? Her hair was not matted on her body at all! My puppy was traumatized and shaky when I picked her up... Claudia tried to convince me that she was not use to being groomed! My puppy gets groomed once a month; however her groomer was booked and I decided to take a chance at Petsmart! Bad decision on my part!!!! Be careful and BEWARE read more

I freaking love petsmarts!!! All the fishies are soo cute! And every single time I go I can't help myself but to buy something.. at least something small... sometimes its something I need but more often than not it's something I just thought was cool. At this location the employees are all very helpful and I've always had a pleasant experience :) read more

I usually never need any assistance at the pet store, I go in make my purchase and I'm out the door. I was going grocery shopping next door, decided to make my petsmart purchase on line to get my discount and pick it up. Unfortunately had a real hard time with their website, the manager was so helpful gave me a hand with the purchase and was able to process my order fast. Both manager and clerk on register where very attentive. Real excellent customer service. A+ read more

I usually come here for all my pet needs. For dog, bird, and for fish related stuff. And for the most part they have what I need. The only reason why they're not getting five stars is because one time I came you three times in a row with three different defective fish tank filters and it took us a while to figure it out. Other than that the service is pretty quick and their friendly fast and helpful. read more

My experience here was great! I took my dog here for the first time today. I got the basic wash which included a wash, ear cleaning and nail clipping, for a lab mix and it was $26.00. When i picked her up later, my dog was happy which showed me they had treated her well. They did such a great job! Her coat was shiny and ears were clean. Her nails were clipped nicely. I was very satisfied with service. The customer service was great from beginning to end. They were very loving and caring toward my dog which I really appreciated. Definitely bringing my dog back again! read more

This place is ok...I mean I like petco...too. the ppl are very nice here. I was looking for tarantulas don't have any at all. But they did have a lot of cages in every size u can think of. I'll stick to petco lol read more

PetSmart - Pet Stores Near Me - Chula Vista, California

Great selection of pet supplies. Everyone is very nice. Your pets feel welcomed here. Blue buffalo is good food for my dog's.

I came here to purchase a fish for my son. I noticed that they had baby betta fishes and started researching, Petco has a bad reputation for selling these fish. I thought, how cute my son can watch him grow and ignore the hating websites and focused on what I can do to ensure a proper healthy betta fish. I was greeted by employees, however I did not seek their assistance. When the manager noticed the line was getting long at the register, she jumped in and helped cash customers out. All the employers were helping customers as I browsed the store and from what I heard, they appeared knowledgeable. read more

PetSmart - Pet Stores Near Me - Chula Vista, California

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I had a great experience here. Ms. Ann was a great help to me. I was so in need to get my dog a groom. She offered a good amount of dealing that was taking place that we greatly save me money and time to get. She was patient with me and Kept a smile and good eye contact. read more

So, i actually like petsmart, even though it's more expensive than shopping for the same products on Amazon, i can get things now without waiting a day or two. However, today I went in and spent way too much on Wellness dog food, (which i am questioning whether i will spend so much here rather than shop online) and the cashier blew his nose in between me paying and me picking up my purchases. This guy has the flu and they have him working the cashier!!! Maybe I wouldn't be so upset if this was not the first time they had someone working the cashier who was sick. Last year at flu season, another sick employee blew her nose while i was keying in my debit card purchase. That encounter was followed by me being sick for a month. So yes i'm pissed! Don't they let their employees have sick time? Do they really want to expose their customers to sickness? I work full time and go to school full time, graduate school. So if i get sick, it's a big problem! I'm personally offended that they do not have a manager who thinks a sick employee, working the register, blowing his nose between customers, and touching their items, is a problem. It is not this employees fault for being sick, but his supervisors should know better. I don't think i will drop down 100 bucks on dog food here again, when i can get it germ free online and probably cheaper. Petsmart management, do your job. read more

The staff is always amazing here. They take very good care of my 2 german shepherds. My girl dog has anxiety and they always do a wonderful job with her during the express. The Pawgres reports as always so cute. I am happy they are so good to my babies. read more

Great service and advice by all the workers. Thank you!

Normally this is my go-to pets store when I am in for miscellaneous things for my puppy or kitten since it's so close to my house. Today I was very disappointed, not only was the check out line was backed up almost to grooming not one employee asked if I needed up. I was very surprised the cashier or anyone else called for additional cashiers to the front of the store to ring up everyone up at a timely manner. I really shouldn't give this 3 stars but they always have what I need in stock and I don't have any other problems. read more

I have been coming to Training here with Elena for two different sessions. I did Intermediate training with my German Shepherd who was 8 months when we started that class and we walked out with my pup graduating and being better behaved. So I signed up for the advanced course with Elena and I see a difference in my boy, although he is having a harder time this go around, Elena has been so helpful and we will keep coming to her till my boy Titan is the best he can be. Thank you Elena for your hard work and time with us.. read more

We rented PetSmart's Bissell carpet cleaner yesterday because they had the hand-held attachments. Oh, my gawd!! Filthy!!! Our house smelled like 100 dogs, 11 hamsters, 8 parakeets and 75 long-haired cats after the "cleaning". If you value your carpets and rugs, wave bye-bye to PetSmart and go somewhere else. read more

The petsmart training here is great. Elena is our trainer and she is great, my puppy is proof of how much she cares for all of the dogs, she just loves her. We have taken the puppy training class and just finished the intermediate class and going for the advance pretty soon. I am very pleased with the service we have received. I would recommend this class and the trainer to everyone. read more

PetSmart - Pet Stores Near Me - Chula Vista, California

I took my pug puppy in for the first time today for her puppy bath. Everyone was so nice at the salon. They made my puppy feel very comfortable and loved. When I picked her up, she seemed extremely happy, her tail waggin all over the place. I will keep bringing her to this location once a month. I also love the prices on the doggie treats and clothes, very reasonable. I loved that all the employees smile and greet you and your dog! Thanks for the excellent service :D from me and my puppy Bella. read more

My husky Diego gets his spa on here, Julian is definitely the best he is the only one that w trust our baby with and the price is very affordable. read more

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James is the best trainer! I had a very shy and cautious puppy who is now beyond confident! James knows what he's talking about and gives wonderful/helpful suggestions and things to try. When something doesn't seem to be working James is there with another very helpful suggestion. My pup wouldn't be who he is today without the awesome help, dedication,insight, advice, and even joyous personality that James brings to the table. So glad B and I have had the opportunity to have you as our teacher. We both are learning so much. You are the reason for the changes I see in my little guy. But you're also the reason I'd go back for more lessons and I would recommend you to everyone. By the way the 1:1 sessions are my favorite! Commitment and dedication. James you are wonderful. Thank you for everything!!! read more

Super nice workers compared to the other Petsmarts i have been too. Will definitely be coming here from now on!

The dog trainer at this location, Elena P., is fantastic! She goes above and beyond to make sure that each dog and owner is comfortable in her class and provides unique suggestions based on each dogs needs. I have been recommending her to all my friends and family and can't wait for my next class! read more

I had Been looking at upgrading my aquarium for a few weeks. After doing some research I final broke down and broke out my wallet. PetSmart had the best deal on the 120 gallon aquarium i wanted. This was the only store that had it in stock. I showed up and after a few minutes was able to get help from the aquarium staff. I had a ton of questions as I'm still pretty new to the hobby. The 2 staff members working did a great job and were extremely helpful. They took the time to help me pick out the right filter as well as gave me advice on setting up my new tank. You guys rock and deserve a raise! read more

Came here quite a few times for many different pets I had over the years. First of all, I came here looking for treats and dog food. My old dog used to love going to this petsmart out of every other one. I also came here for a variety of fishes I had over the years. Like other petsmarts, I came here for hamster food as well as bedding. I think I main used to come here for my chinchilla needs. I owned a couple of chinchillas before that I would take here to find products for them. Bedding, dust, food, shelves for its cage, and etc. The service here is better than most other petsmart. They are quite friendly as well and are willing to help you find anything you need. Recently, I came here to buy some fishes for my girlfriend. They didn't do so well so we had to return them and exchange them for a betta. I used to have a betta myself, so shopping for one was a breeze. I believe I also came here to get a couple of fishes and a frog for her in the past as well, read more

Came to Petsmart to get help getting my new puppy the best food possible, I was asking for help as an assistant walked by she directed me and said you need to go to the front and ask for help there. She was rude and was not willing to help me. No need to come to Petsmart when you can get everything online for 10 bucks cheaper and dog food. Thanks for nothing! Amazon it is from now on. read more

I just came back from this store. The grooming personnel were great but the cashiers were rude. I have a very active dog (like if I don't know it already) she had an accident in the store. The personnel gave me really bad looks and looked at the dog in a disgusting way like if she was the only dog who ever had an accident. I cleaned it, but the looks were just as if it was the end of everything. Not going back read more

Groomers are burned up, and they treated our loved animals like object. I started concerning after I left my baby in such a place. Decided to sit quietly on the bench near from vet area, and they came out and complaining about me sitting there. They were glaring at me as if I was a criminal. Some owner of Chizu picked her/he up,and I heard something awful. Owner "what happened her neck? It is bleeding." Groomer "yeah. It was bleeding from when you brought her here." Owner " ......everytime she's here, something unfortunate happens." Owner seemed too passive person to stand up for her little baby and gave up and left there. I saw the groomers frustrated about the animals because they did not behave the way the groomers wanted, and easily irritated and force them by power. The groomers seemed like they only can handle the job if the animals act like a doll. They should not touch any animals with that kind of state of mind!!!!! read more

I want to thank Elena at petsmart main st Chula Vista, CA. Everytime I been in if she is at cash register. Today she helpbme in the fish department and at the register. Always friendly say hello and remembers what I have perches t in the past and that's really amazing how she made me feel important enough to remember me and made me feel like a special costomers. It is you Elena who are very kind careing and a very special professional petsmart employee. I hope other costumers see how great you are. Sincerely Maribel Garcia read more

Best grooming in town. Especially "Marissa G." We have been bring our fur baby here for years and she always does an excellent job.

I come here often as they always have Nutro in stock and everything my pup eats. The staff is always very nice to our dog and we recently had him groomed here which I absolutely loved. I was very satisfied with how they left his coat-shiny, soft and clean but not with the typical overwhelming smell of flower shampoo, he just smelled fresh and I was very happy. We have a goldendoodle and I've taken him to other places for grooming and he always comes out looking like a poodle not a doodle! At Petsmart they respected his look and removed a couple of mats that had grown in areas I wouldn't have noticed. Overall I was very satisfied with their services and my pup didn't seem scared when we picked him up so I assume they treated him well, will return for grooming services. read more

So disappointed with my dogs grooming. I understand his fur was matted from being too long. He's a labradoodle. When I picked him up his fur was so misshaped. Uneven all around his head. The surprising part was watching the stylist look shocked that I wasn't happy. Last time I go there. read more

Abby did such a great job Grooming and clipping my beautiful white German Shepherd Krissi. Most groomers do not want to clip her because of her breed, and Abby did a great job with her "summer cut. " She is happier and cooler and looks beautiful. Thank you Abby! read more

If you've got a hot husband/boyfriend prepare to fight the cashier in the front! lol He couldn't stop flirting with my husband, making the end of our trip very uncomfortable. He completely ignored my daughter and I, and directed all of his attention towards my husband. I practically had to pry him off my husbands nuts! ROFL! :D read more

Overall this store has been okay. My most horrible experience was with the groomers. My dog never had any problem with me touching his paws. After I took him to get groomed here, my pet would not let me touch them anymore. I've observed how rough some of the groomers are with the other dogs. I wish I saw this before I took my dog here. Now I have a hard time getting him groomed after what they did to my dog. read more