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    PetSmart

    2.9 (127 reviews)
    Open 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Microchipping

    Pet physical or wellness exam

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    There was a bit of blood here last night and some scabbing this morning.
    Francez U.

    I was originally getting my pup groomed at the Petsmart Walnut location but I had to move to this one because I moved to the Chino location. Needless to say, I will not be coming back here. I've only been here twice. The first time I got my pup groomed she got a bath and hair cut. I was met with very sweet groomers and one of them even gave me a progress report of her behavior. My puppy left clean and no injuries. The second time I came, I went for a bath and trim. I wish there was an option for that on the app, but that's not something the store can control. I thought all was well, but when I came home, I noticed that a chunk of my puppy's fur was ripped out near her eye, exposing pink irritated skin. It was slightly bleeding, and she was pawing at it because it was irritating her. Luckily, the bleeding stopped and it scabbed over a bit. I was distraught. I have NEVER had this happen at a salon before. Usually her eye gunk is handled with care, especially if it's near her eye. However, this wasn't the part that infuriated me. I called this Petsmart the next day to ask about treating this injury. The person that groomed her answered the phone. She was very defensive and would not take accountability for what she did, and instead blamed me for not taking care of my dog's eye gunk properly. She also denied that she did not rip her fur out, and that the irritation is caused from the eye gunk. I felt like my needs were not being heard, and that she wasn't being empathetic with what I was trying to say. I just wanted to know how to treat this, and advice on how to prevent eye gunk buildup in the future. Regardless, this still has never happened with a previous salon before. I think the least they could have done for me is to inform me that this happened when I picked her up and how to prevent this from happening again in the future. I was told to just put Neosporin on the wound and go to Banfield if anything worse happens, which is an extra $70 out of my pocket. Petsmart, please properly train your groomers. I recognize that I'm not the only person here who has had issues with the groomers here.

    Andy L.

    DO NOT BRING YOUR DOG HERE!!! ‼‼‼ I REPEAT DO NOT!!! I have been bringing my dog Bella for 3+ years here. I never had a bad experience like this. I brought her to her appointment at 10:00am I picked her up at exactly 1:25pm I'm on the way home and I see blood on my wrist. I start to checked my dog and boom. She has a cut/slash on her armpit. They as a very big business should be the top, professional ones. But they have failed as that. Groomer said"oh I didn't even see that,next time when you guys come just let them know about the cut" Never even going back. Do not bring your pets here. Very unprofessional. Don't care about your pet Worst of the worst. Very disappointed.

    Maui being a cutie pie!
    Amanda C.

    So I just recently went into look at the kittens after we just lost one of our own. I first laid eyes on this little guy and fell in love!!! He's such a sweetheart and the workers were so nice and quick to assist with the adoption so thankful for this joy in my life thank you!

    Carolina G.

    I have been taking my pup to Petsmart Grooming, specifically with Susy E. for four months and it's been wonderful! Susy listens to what I like and she gives me awesome tips on how to maintain my pups fur. She's really patient and I'll keep going with her as long as I can! Thank you Susy for always taking care of us.

    I feel like a lot of the reviews shared on Yelp in general are people wanting to talk about the bad and never quite speaking up about the good when it happens, so I wanted to talk about the good! So far I've only taken my pup in to this location's grooming salon twice but I love how well he comes out and how he's treated! I had previously taken him to local small business groomers in Chino Hills where I felt like they didn't make an effort to ask me what I really wanted or how I liked the results, and during the last pickup I made with that local groomer, I saw one yanking harshly on the leash to get another dog to sit still for their cut when they weren't even acting out; needless to say, I now felt COMPLETELY uncomfortable taking my dog there if this was how they were acting with clients watching them from behind the counter. I made my decision to come here based off of the salon reviews on this location's Petsmart page which I feel gives a generally more accurate impression of the salon and it's groomers rather than the Yelp reviews. This is Mimo's second bath and cut with Kaitlyn and she treats him so well and makes sure I'm well informed of how things went during the visit too! This may seem minor to some people, but her report cards are really great too! I've been to other locations with other dogs where I would just get a one-liner about their visit, but Kaitlyn really goes above and beyond with hers. If you're on the fence about coming here, or to any location in general, check out the Petsmart salon page for the location's ratings to get a more solid impression of what it's like!

    Rita P.

    NEVER again will I go to PETSMART! They only gave my dog half a haircut! Stay away! I still had to pay!

    The black fish at the top are dead.. just floating there.. A shame
    Jazmin J.

    Stopped in to get a fish for my 4 year old son.. I was disturbed by the amount of DEAD FISH floating around in the tanks. I mean... piles and piles of dead fish in multiple tanks. I'm thankful my son wasn't with me to see it... it would have upset him too. I don't know what was going on, but man that was a sight to see.

    Her face wasn't cut right but didn't bother me. But bothered my husband.

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    17 days ago

    I've taken my cat to get her claws trimmed 3 times now and the groomer is great, cost is very reasonable, I will be going back monthly.

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    2 years ago

    Great staff. Clean store. Stock is full always. Really happy coming to this petsmart for years. VERY dog friendly.

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    2 years ago

    Everyone is patient with my sweet Huckleberry and makes sure he is taken care of in the grooming and training ( Lucy )!

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    Love this PetSmart they always have what I need in stock which is so convenient. Always receive great customers service at this location

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    Page 1 of 4

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I've taken both my husky's in for grooming and furminator treatment and they both always look amazing.

    Mentioned in 2 reviews

    Read more highlights

    Bark Busters Home Dog Training - Covina

    Bark Busters Home Dog Training - Covina

    (21 reviews)

    A little back story, I went to get training for my little furbaby when I first got her but training…read moregot cut short due to schooling. Now that I have more time I wanted to finish Bella's training. I reached out to bark busters because Bella had a lot of anxiety and would have non stop barking issues. We have a new baby in the house so all the barking was no fun! I'm telling you, no joke after the first visit with our trainer Justine, I felt as if Bella was a whole new dog! She gives such great advice on how to properly train your dog without food incentives and shock collars! I was so amazed that I started telling a lot of my friends about it! I just finished my second session with Justine today and she was giving me tips and tricks on how to walk Bella without her pulling. By the end of the session I was walking Bella and Bella wasn't walking me! Justine truly cares for me and Bella and is very thoughtful on modifying things that help me the best! It's definitely worth the investment. I couldn't be any more happy and I would definitely recommend Bark Busters, especially with Justine, to everyone and anyone! Enjoy a picture of Bella after our training session today!

    If you truly love your dog, then Bark Busters is the best thing you can do for them! We rescued an…read moreAmerican Pit Bull Terrier mix from our local animal shelter during Covid, and immediately fell in love with her. Since then, we have done our best to train her (even hired a dog training company) and while she's been amazing to us, there have been some incidents. We tried to correct her behavior but we had to go beyond just correcting a behavior, we had to know the why. We needed a dog behaviorist. Enter Bark Busters and Justine! From the very first phone conversation with Justine, she told us about a dog's personality (the who) vs. a dog's behavior (the why). Was our dog just naturally an aggressive dog or was our dog showing aggression due to past trauma. After the initial phone call then came the in person assessment in our home, Justine knew our dog's personality was sweet and loving to us; however, due to her being a rescue, her past experiences led to trauma that led to aggressive behaviors towards others in certain situations. Moreover, during that first assessment, she educated us things we had no idea about or thought about with dogs as pets plus what we need to be and do as owners. Justine was and is exactly what we were looking for in understanding our dog and from there building the right relationship with our dog that will keep her and others safe. The business model and curriculum that Bark Busters and Justine have put in place is one of a kind and works from day 1. We have always wanted what is best for our dog and to give her the best life possible, especially because she is a rescue and her breed. Bark Busters and Justine continues to give us the tools in place to build the confidence and trust we have as owners in our dog and our dog has in us as owners. We are forever grateful to Justine and will recommend her and Bark Busters to anyone!

    Hope Dog Training

    Hope Dog Training

    (81 reviews)

    We brought our young (under 1 year old) Golden Doodle to Darcey and her team to work on his…read morevocalness, impulse control, and overall obedience, and it was one of the best decisions we've made! The entire team was incredibly helpful, knowledgeable, and clearly passionate about what they do. At the start of boarding, Darcey was able to pinpoint the key areas that needed work. Throughout the training process, we received regular updates, including informative notes, photos, and videos that showed just how much progress our pup was making. It gave us so much confidence and peace of mind knowing he was in such great hands. The information shared also helped to prepare us on his return, specifically the steps we needed to take to enforce his training. On pickup day, Elias took the time to walk us through all the commands and detail best practices moving forward. His attention to detail, depth of knowledge, and ability to clearly communicate everything really stood out not just to us, but even to outsiders observing the session. Everyone was genuinely impressed! The transformation in our pup has been amazing--he's noticeably calmer, more attentive, and much better at listening. This is a level of progress we couldn't have achieved on our own. We're so grateful to Darcey and her team and we would not hesitate to work with them again. I would highly recommend to anyone looking for exceptional dog training!

    Outstanding experience. We brought our dog here for the first time after hearing so much about this…read moreamazing place and the outstanding owners. We have a working dog and we weren't sure this would be the appropriate place for it. They did wonderful. They are very familiar with working dogs. Normally my dog can't wait for me to take him home. He actually seemed like he wanted to stay. Can't say enough good things about the staff, how easy it was to make a reservation, and how seamless it was for drop off and pick up. Outstanding! Darcy and her entire staff deserve a huge high five.

    First Class Boarding &Training

    First Class Boarding &Training

    (49 reviews)

    Tony completely changed my life. I cannot sing his praises enough. Before working with him, I felt…read morelike training my dog, KB, was a lost cause. I had previously tried Board and Train programs at Sit Means Sit twice, but they didn't help with KB's anxiety at all. Tony was a completely different experience. What sets Tony apart is how thorough he is. He didn't just give commands; he constantly explained the "why" behind KB's behaviors. He was also incredibly supportive of me, helping me work through my own fears and nervousness. Because of his guidance, I can now actually play box with KB without the fear that he'll suddenly react toward me. We covered so much ground, including: * Command & Muzzle Work: Building a foundation of safety and communication. * Boundaries: KB used to be glued to my side whenever I answered the door. Now, he can stay calmly on the couch while I greet someone, and he stays indoors even when I go through the patio door. * Safety & Care: Tony was always so accommodating with scheduling. If it was too hot for an outdoor session, he would proactively suggest changing it for KB's safety. If you feel stuck or overwhelmed with your dog's behavior, go to Tony. He turned everything around for us, and I'm so grateful for the confidence he's given both me and KB.

    We adopted a beautiful Shepard who was overly reactive to anyone around my husband. I called Tony…read moreand he came to my home, accessed the situation and helped us make the sad decision to give her back to the rescue. But wait, there is more! Tony looked for a dog that better fit us and we are taking this dog. Tony is an amazing behaviorist and an amazing person. We will use him for all our pet needs and will be forever grateful for his kindness and help. If your pet is struggling, help them by calling Tony.

    Companion's  'R'  Us  Dog Training - Dog with his title

    Companion's 'R' Us Dog Training

    (27 reviews)

    Tom is a great trainer. When I inquired, he called me and wanted to understand what I wanted for my…read moredog and what my concerns were. He told me to come early so he can evaluate her. Tom let me know he had a class that started two weeks ago but that I can come participate and watch and can decide if I wanted to join. I came late and I stood behind away from every dog because my dog was very fearful and reactive, barking at everyone. Tom let me start that day and told me I could be continue to come and would be added to the next cohort at the end of the month, he gave me those extra weeks without charging me extra. I have been going every session since 1/8 M-Th and my dog is doing very well she is less reactive and is finding a purpose. She gets excited to go because she puts her collar, leash, and jumps in the car. I also found out a lot of her reactivity and fear was because I was scared and she was feeding from my energy and also that she just wanted to play with the other dogs, I have learned how to read her body language she is progressing very well. He lets you come as many times as you want to his other basic classes to help you master your skills with your dog. The more you go the better and more confident you both become.

    I've had German Shepherds all my life. When I got a doberman three years ago, I discovered that I…read morehad a serious challenge. I fell several times trying to walk her. When I fell and broke two ribs, I reached out for a professional trainer. I joined Tom's class. I'm so greatful I found him. He has worked wonders and transformed my hell hound into a manageable, joyful companion.

    PetSmart - petstore - Updated May 2026

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