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Lucky Jacks' Rescue Ranch

5.0 (10 reviews)
Open • Open 24 hours

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Response time

1 day

Response rate

100%

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Recommended Reviews - Lucky Jacks' Rescue Ranch

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Reviews With Photos

Angelica L.

Jack's is absolutely amazing to work with! We hired her and her lovely rescues for an intimate family gathering. She was able to customize a small package for us, with bunnies and guinea pigs. Jack's was super attentive with our autistic son, her patience and understanding allowed our son to enjoy the furry friends. The birthday girl's day was made, and all the children, including those of us with our inner child, had a phenomenal time! We highly recommend them for your next gathering!

Natalia C.

We hired Lucky Jack's for our daughter's first birthday party and it was so much fun!!! The animals were adorable and definitely well loved. Jacks was professional and passionate about her rescue which I loved. She was easy to communicate with too. I definitely recommend her petting zoo!!

My son loved the pig
Diana S.

We loved having Lucky Jacks' Rescue Ranch at our son's birthday party. They came a little early and set up everything. They helped the children care for and pet a wide selection of animals. Their friendliness and joy throughout the day made the petting zoo such a nice treat. We also had a couple of autistic kids at the party, and this was engaging and therapeutic for them. I highly recommend you hire them for your next kids' party!

Amanda G.

We used jacks boarding for our dog Buddy on a Friday-Monday and were so happy with our experience. She was so friendly and explained everything thoroughly about what we could expect for Buddy's stay. Meet and greet went great where should showed us the accommodations and Buddy got to familiarize with the area. While we were gone she sent updates and pictures of Buddy. Overall we were super happy, and it's always nice to feel at ease and know that our fur baby is taken care of while we were away.

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Photo of Kim H.
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3 months ago

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Photo of Jaclyn S.
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26

7 months ago

Business owner information

Photo of Jacks V.

Jacks V.

Helpful 3
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7 months ago

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Jacks V.

Helpful 2
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1 year ago

Helpful 2
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11 months ago

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Jacks V.

Helpful 2
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Photo of Diana S.
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1 year ago

Business owner information

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Jacks V.

Helpful 2
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9 months ago

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Jacks V.

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1 year ago

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Jacks V.

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1 year ago

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Jacks V.

Thank you Amy! We had such a great time with your family & friends!

Helpful 1
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1 year ago

Business owner information

Photo of Jacks V.

Jacks V.

Helpful 1
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Review Highlights - Lucky Jacks' Rescue Ranch

“She was able to customize a small package for us, with bunnies and guinea pigs.”

Mentioned in 2 reviews

Read more highlights

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I rarely leave negative reviews, but I feel other pet owners deserve to know about our experience…read more Our pets are family--they're not "just dogs." This was the second time I boarded my dog at this facility, and unfortunately, both visits ended with her coming home sick. After her most recent stay, she developed kennel cough. After her first stay, she came home with kennel cough and an eye infection. While I understand that illnesses can occur in any boarding environment, having it happen both times is extremely concerning. Health Issues This was the second time I boarded my dog at this facility, and unfortunately, both visits ended with her coming home sick. After her most recent stay, she developed kennel cough. After her first stay, she came home with kennel cough and an eye infection. While I understand that illnesses can occur in any boarding environment, having it happen both times is extremely concerning. Care Instructions and Facility Handling I was also disappointed that Duchess's care instructions were not updated during check-in. She is no longer a puppy and no longer chews, yet her paperwork still reflected outdated information. Because of that, she wasn't given the blanket or bed that should have been placed on top of her cot. This should have been caught and corrected by the staff during the check-in process. (I was also told I was unable to leave her blanket and toy from home, which should have been communicated at the time of reservation.) While watching the facility cameras, I also saw another dog placed in Duchess's room for a period of time, although I was never given an explanation as to why. Later, I learned that Duchess had been moved out of her room around midnight because the room needed to be painted. I was never notified that she had been relocated, and I found that very concerning. Communication and Monitoring Concerns To make matters worse, I was unable to access the cameras during the night. Around 3:30 a.m., I became worried because I couldn't see Duchess and had no idea she had been moved. I called the facility, but no one answered. As a pet owner, that was incredibly stressful and upsetting. Customer Service and Response When I called after bringing Duchess home to discuss everything that had happened, I was shocked by the manager's response. Rather than showing concern or empathy, I was told, "Well, you signed a waiver." While I understand that boarding facilities require waivers, a waiver should never be used to dismiss a customer's legitimate concerns or excuse poor communication and preventable issues. That response left me feeling that Duchess's well-being--and my concerns as her owner--were not taken seriously. Overall Experience Any one of these issues might have been understandable on its own, but taken together, they reflect a lack of communication, attention to detail, and accountability. I understand that boarding facilities care for many dogs and that no facility can completely eliminate the risk of contagious illnesses. However, I do expect accurate records, clear communication, transparency when changes are made involving my dog's care, and compassionate customer service when concerns are raised. After two disappointing experiences and two hefty vet bills, I can no longer trust this facility with Duchess and will not be boarding her here again. I hope this review encourages the facility to make meaningful improvements so that other families--and their beloved pets--don't have a similar experience. Our pets can't tell us what happened while they were away, so trust and communication are everything!!

Lucky Jacks' Rescue Ranch - pettingzoos - Updated October 2026

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