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    PetSmart

    2.8 (89 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Pet Stores Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    I just wanted to leave this review because Charlee, Steph, Jaycee, and Josh were hands down phenomenal. I have experience with different types of animals and reptiles so I've had my fair share of experiences with Petsmart including this location but this one stands out the most. We adopted a Bearded Dragon and a mouse on the same day only to bring the mouse (whom my sister named RedBull lol) home and find out it had health issues. Now this wasn't something that they could see in such a tiny mouse but they went above and beyond to get him the help he needed and kept me in the loop during his treatment. They called me every vet visit and even the day he passed. He didn't make it but this team made me feel like family by helping the process so much easier on my kids and I who fell in love with him immensely in such a short period of time. Visited yesterday to pick up some new things for our Beardie and Steph treated me like I was family and treated my son like he was one of hers! Thank you for being so helpful and supportive we love shopping at this petsmart!

    My dogs fresh cut

    Really good affordable place to get my room. He always looks good and is treated great. The staff are always nice. I don't get why everyone hates this place. No company is perfect but they're doing pretty good.

    Choices choices
    Tim C.

    They had a very large selection of dog toys here.  Not sure if their prices are competitive, but the reason you go here is to get a toy for your dog now!  The selection was good and there were a few items that I have not seen here before. They also have a large selection of items for other pets, including reptiles.  I noticed that they were selling turtles there as well which you don't see often.  The manager, or at least he seemed like the manager, Winston was very pleasant to me.  This is a store I will be returning to.

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    9 years ago

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    15 years ago

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    9 years ago

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    8 years ago

    We take our dog here to get groomed and we love every groomer! They do exactly what we want every time!

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    11 years ago

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    10 years ago

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    15 years ago

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    10 years ago

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    9 years ago

    Excellent service. My dog always looks fresh and clean after her grooming. Always very helpful and willing to answer all my questions

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    14 years ago

    McLovin & Isabella's go to place for a good time and snacks! Always clean and friendly staff.

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    14 years ago

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    Page 2 of 3

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Our 12 lbs Havanese named Clark always looks his best after a grooming session with Jennifer at this Petsmart on Germann Road, Chandler.

    Mentioned in 2 reviews

    Read more highlights

    Pampered Paws Cage Free Pet Grooming

    Pampered Paws Cage Free Pet Grooming

    (117 reviews)

    One of the best experiences I could have asked for-…read more This was my first time bringing in my 5 yo old husky and I was so nervous because he is insanely energetic, and quite a large dog but my groomer Zyanna was the best person that could have done the job as she owns 2 huskies herself. She was even able to trim his nails and he usually doesn't like his paws touched! I am so impressed by how well of a job they did and how comfortable they made me feel about the entire process from start to finish. I will recommend Zyanna over and over. Very sweet, very professional and obviously loves dogs. 10/10 experience.

    I brought my dog, Bodhi, in for a routine grooming appointment and when I picked him up, he was…read moreyelping, crying, excessively itching, and clearly in pain. Once we got home, I discovered that he had been completely scalped in several areas -- especially the inside of his back legs and around his private area -- shaved down so aggressively that his skin was left bright red, irritated, and inflamed. The haircut itself was also extremely uneven and unacceptable. I repeatedly tried calling the business after noticing how distressed Bodhi was, but no one answered. When I finally got through, the front desk informed me that the groomer who cut him was a new employee named Rachel. I later spoke with the owner, Marissa, who made the situation far more difficult than it needed to be. Instead of immediately addressing the condition my dog was left in, she questioned whether the grooming had actually harmed him and insisted on speaking with my vet before considering a refund -- despite the obvious irritation and the condition he was sent home in. After multiple conversations, Marissa eventually stated that after reviewing the footage, they would issue a refund, which I did receive. However, during that same conversation, she claimed that "nothing went wrong" during the grooming and said the only reason they refunded me was because I told her I would leave reviews and warn others about my experience. The photos speak for themselves. No dog should leave a grooming appointment crying, itching, visibly uncomfortable, and shaved so aggressively that their skin is left raw and irritated. What was supposed to be a simple haircut turned into a stressful and painful experience for my dog, and the way the situation was handled afterward only made it worse.

    PetSmart - petstore - Updated May 2026

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