The groomers is a strange place. The people were nice enough, I guess, except that none of them were wearing masks during the Covid pandemic. And I was. And they told me to wait outside until the lady in front of me was done. Then a technician told me to go stand in the corner as she passed by me. But she wasn't wearing a mask either. There were at least four groomers there, zero masks, and they have the audacity to tell me, mask-wearing, to get away from them. I don't know about this place. They all seem pretty young, though. Maybe just inexperienced in how to operate. Can't blame them for that. read more

PetSmart - Pet Groomers Near Me - Cedar Park, Texas

Hey PetSmart! If you sell stuff online, and the customer stops in and picks up the item, already paid for, don't act so high and mighty when that customer brings it up to the counter, so the order can be closed out, saving you work. The collar I just bought is the only one in the building, so there was nothing to pick. I told the gal at the counter she should quit wasting my time, write down the order number, and close it out, at her convenience. When that logic went right over her head, I just told her I could walk right out, as the item had been paid for already. She told me I couldn't do that! Some manager type walked over and started in the whole 2 hour picking nonsense again, then told me she would close the order as a one time favor to me! Hilarious. And people wonder why brick and mortar businesses are dead. read more

This location offers grooming services. However, it is not feline friendly. The website claims they have walk-in services for cats like nail trims. But DO NOT WALK IN. They only have one person who works with cats. And that person is always fully booked working on dogs. So, you must catch her when she can work your cat in between her dog appointments. This means not only do you have to call to find out if she's working, but you also need to find out during her work hours, after talking to her, when she thinks she can fit your cat in on that day! You cannot schedule in advance. You are at the mercy of her dog grooming schedule. Why do they advertise walk-in availability for cats if that is not true? Other locations have given up on cat services and just focus on dogs. It seems like this location is barely trying to service felines. read more

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Please do not let AMANDA B, groom your pet. I see another complaint from a person by name Molly about a month ago and I unfortunately didn't see it and assumed all groomers are good in this location. My golden looks fairly skinny now, and terrible cut/trim. I don't think my pet had a good experience either during the salon experience and I ended up spending all my time to get him back to feel fine. I've added a couple of pictures. Very very unprofessional cut and I don't even know if his natural curls/straight hair would come back. Praying it should sooner. I'm just very upset from this experience. I don't think this groomer should get any closer to dogs with good hair. I'm heading over to the store today to raise a complaint. read more

PetSmart - Pet Groomers Near Me - Cedar Park, Texas

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I took my beautiful Golden/Collie mix girl in for grooming yesterday. I've taken her here before and have chosen different groomers depending on the time that best works for me. She was groomed by Amanda B yesterday and it was the worst grooming experience ever!!!! As you can see from the photos, she simply butchered my beautiful girl!!! It was 6 hours before I got her. I guess Amanda was trying to fix her screw ups and it kept getting worse. I did get the Manager and Assistant Manager involved and they were horrified also at the terrible grooming job. The sad thing is that I still see Amanda as a groomer to choose from on their website. Whatever you do, DO NOT LET AMANDA TOUCH YOU DOG!!!!!!! read more

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We've tried to give this location multiple opportunities and it's been a disappointment each time.... Be sure to check their pricing and your receipt! We lost $16 and they simply said there is nothing they can do about it. Did not offer any solution. Just took our money and said it was their mistake. We have also taken our dog for grooming here and always received complaints from the groomers and unfriendly service, along with up charges in service. (Our dog has done well with several other groomers.) it's disappointing because we've always been loyal to Pet Smart but we will look elsewhere now. * update Pet Smart customer service via phone call was extremely helpful and we're thankful for their quick response and support. read more

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I brought my Boston Terrier, Ranger, to get his nails trimmed as a walk in. Morgan greeted us and was immediately so sweet with Ranger! I will definitely bring him back! Thank you so much to Morgan and the team!! read more

PetSmart - Pet Groomers Near Me - Cedar Park, Texas

The staff here is really unmotivated and unwilling to actually work. We asked multiple times and multiple people to visit with a cat and no one showed up for 30 minutes. After going back to make sure someone was coming they kept getting annoyed with us even though it's their job. Would not recommend coming here. read more

Delaney did an amazing grooming on my golden retriever! Definitely the best she has had! I took my pug mix rescue in the next day and again Delaney did such a great job that I will definitely be bringing both back to her! She and the girl working with her (I don't have her name) were so good with the dogs! I'm very impressed and will bring both again! read more

I took my WillieBig Grt. Pyrenees in for bathing, ears and nails; the first time for me to take him for any grooming as he's a new rescue. I was very concerned about how he'd react and was surprised to find the happiest big boy getting his nails finished up. Totally relaxed, not stressed and beautiful! All the staff I encounters seemed to love the work they do and really put in the effort. I'll definitely be returning in three months when he will be needing a bath. read more

I felt like my dog was close to being finished so I went early to stand and wait and looked through the window to watch and saw the groomer HIT my dog in the face hard!!! :( The manager and I confronted the groomer who admitted to hitting my dog. I'm saddened beyond belief. PEOPLE THAT HIT DOGS DONT NEED TO WORK WITH THEM! read more

PetSmart - Pet Groomers Near Me - Cedar Park, Texas

I have never been treated so awfully for trying to get my dogs perception pet food ( that has a perception card from their banfield pet hospital that I literally used two weeks ago). The cashier treated me like I was trying to commit a crime, then the manager also gave me a hard time.. even though I will credit her for the attempted assistance with getting a card from their in store vet. She followed me around the store made it a good point to keep telling me that I was wrong... and so were the petsmart verification team that had already updated my prescribed and verified it. Then she answered a phone call while trying to assist me and spoke to the employee on the other line talking to them like they were stupid as well. Literally denying my dog her glucose monitoring food for no reason but for them to prove a point I guess? I was treated like a criminal for taking care of my dog.....? Just for me to go out of the store, call the verification line, and have them put it for pick up in the store... and they let me have it. Advice? Put all your orders for pick up at the location down the road. I have never experienced such rudeness at a pet store. Everyone at my home pet smart is so sweet read more

Several bad experiences with this Petsmart location. 1) They seldom have more than 1 checkout person working and often there won't be anyone at the register because they're helping someone in the store. 2) They will overbook dog training classes resulting in the class moving out to a small area in the store where everyone gets to stand for an hour. 3) Pet grooming services are very subpar. -They will double book multiple dogs with the same groomer who bounces back and forth between the dogs causing customers to wait longer to pick up their dog. -They don't do "extra brushing" for Bath & Brush with FURminator as claimed. I brushed an absurd amount of hair from my dog immediately after bringing her home from grooming. There's no way that much hair come off my dog if she was thoroughly brushed. -You have to get a receipt from the grooming area then take it to the front of the store and pay (wait in line), then return to back of store. I was told the store would have to pay several thousand dollars to put PC's in the back so they would rather just inconvenience and waste customers time. read more

They always have the dog food we need in stock and the store is clean. Staff are friendly and knowledgeable.

I have been taking my doodles to PetSmart for 17 years. I always had excellent service. However, today I was booked with the groomer named Ronnie at PetSmart off Whitestone. He immediately said that he had to shave the closest to her without even touching her. I was understanding about if she's matted you have to go shorter. However, even whenever I asked that he tried to keep it as long as possible he made it very apparent that that was not gonna happen and he was gonna go short. Then I asked that he please express her anal gland. He then proceeded to tell me that big dogs usually don't need that and if she needs that it's because of her diet. I said OK well she needs it so please if you can do it. And he said yes, I will and maybe you should call your vet and ask what you can do to make that not an issue. Right before he was about to take her back he then said that there was gonna be a $20-$40 charge because she's mated. Never never has any groomer ever charged that for me. I declined the service and left in tears. Because not only did I need my dog groomed and now she's not groomed. He also made me feel like I was a bad dog mom. I will never go back to that location again. And in my opinion, Ronni should not be a dog groomer because he lacks basic customer skills . The stars I would like to give is 0 read more

I've had a frustrating experience with this place. If you're going to buy food, go for it unless it's prescription, because you'll have to pay to use their pharmacy. It seems that when you're ready to spend money, there's always someone there to upsell you. However, if you need to utilize the service you paid for, they're not available, and they won't take a message. I've been trying to get a straight answer about my training class times for about two weeks. When I call, they say there's no trainer available. When I tried to leave my number for a callback, they refused and told me to call back, which I've done 4 to 5 times already. Booking for boarding was easy, but once I was booked, it became incredibly hard to get in touch with them, just like with the training. Overall, their customer service is unbearable. read more

We ate so happy with Natalie, our groomer at Petsmart. Nani can be a bit stubborn but Natalie has a lot of patience and Nani always comes out looking beautiful and smelling good. Thank you so much Natalie for another great grooming experience!!! read more

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I had a last minute pet emergency and was prescribed a specific pet food. I came to the store with my prescription in hand because I can no longer feed my dog anything but this food from now on. What is the point of having a vet prescription if it will not be accepted unless I have a prescription from banfield? This is an unacceptable monopolization of much needed items for my pet who has not eaten in over 24 hours and cannot eat anything else. I am appalled at the fact that I am now unable to care for my pet because of the lack of care for pets and their families. read more

I'm surprised to see such terrible reviews! Over the past 5+ years I've taken multiple dogs here for grooming services. I've never had any issues and the groomers are always friendly. Plus the pricing is very fair! read more

I tried to buy cichlids for my new tank. After being questioned by the 18 yr old employee she refused to sell me the fish because she said my tank was too small. Seriously. I have had cichlids in various tanks for 20 years and this little girl is telling me that I could not buy them. She said she would sell me guppies. I could have intended to raise them up and move to another tank, I could have intended to feed them to my cat. It is none of their business. The store also stinks as in smells bad. Not just a one time experience either. read more

Easily the worst Petsmart I've ever been to, but unfortunately it's the closest store to me that has the dog food we always buy-when it's in stock. The store never seems to have the food we use in stock, there's always 1 cashier working with a line of 10+ people, and I don't know if I've ever seen an employee working or helping on the floor. Poorly managed location. I'll stick with the Lakeline location from now on. read more

Taking time out of my day to leave a negative review isn't my usual--but I feel like I have to inform fellow pet owners of the issues I've faced within this PetSmart, especially their grooming. If I could give 0 stars, I would. My dog is an 8 month old, 72 pound German Shepherd puppy who regularly attends PetSmarts grooming. No issues until now. After his appointment yesterday, the lady working the desk in their grooming pick-up informed me that because my puppy was "getting older," he was growing aggressive towards other dogs, and if "were to bring him back," that it'd have to be on a slow day with no other dogs around and in the late evening or early morning. Then, she proceeds to tell me that if this continues happening, we will not be able to bring him to their groomers. If there's one thing about my dog, it is that he's easily excitable. He loves other dogs, and upon seeing them, will bark and whine to get to them because he wants to play. The fact that they cannot read a dogs body language and come to the conclusion that his reactivity isn't out of fear or aggression shows how uneducated they are for a groomers. We explained that he was getting trained and his excitability won't cause any problem in the future. Once we got home, he was acting stand offish and scared. He's quite skittish and will hide in his kennel when something or someone scared him. It took hardly any inspection to figure out he had been muzzled. Strips of hair are missing from his snout, presumably from where the muzzle was pushing down, and he has a scratch near his eye. We were not made aware of this during or after his appointment. Everyone, including the staff at PetSmart, know him to be kind and friendly. There was no reason for him to be muzzled, and if there was, they'd have to been causing him serious distress as he is usually a gentle dog. I called the store today to explain what had happened, and because "nothing was written in the notes," they made it out as if I were lying. According to them, my dog wasn't accused of being aggressive nor was he muzzled, even though I heard her accusations with my own ears. Not worth the time, money or trouble. Seriously disappointed. read more

My Grand pup had an appointment for a hair cut and a bath. when I first get there Daphne acted like she was afraid of Gaia. Naturally Gaia is nervous but not to the point where she is making you afraid of her. Finally after 30 minutes trying to get Daphne to understand my needs and what I wanted done for Gaia and for her to finally put a leash on her to take her to the back. I sent someone else to pick her up as I was unavailable to do so. When I seen her she looked neat and smelled good, but as the week went on Gaia started reeking and scratching like crazy. it's been exactly one week and my Grandpup do not smell like she had a bath at all a week ago and I feel like they sprayed cologne and did a few clips of her hair But sis not give her a bath. read more

We scheduled an appointment with the grooming salon and drove our pup all the way out to the store (we live quite a ways away) only to be told that they cancelled our appointment because they let the groomer she was scheduled with go home early. Not so much as a phone call. I wish I could say I'm surprised, but I'm not, as this is the level of service we've received in the past as well. We won't be back. read more

Will not honor pet prescriptions unless it's their banfield prescription. Absolutely absurd. Use chewy. So much better.

If you have a a senior or a dog with cancer that needs a gentle groom, look elsewhere. (and if you know of a good groomer in Northwest Austin, mamma mia, please let me know!) What you can expect from Petsmart Groomers in Cedar Park: 1. Apathy 2. Attitude 3. Total disregard to customers wants and desires for the pet. 4. Lack of trust they will actually treat your pet kindly when you're not around. I had made an appointment with "Joe" to get my 12 year old King Charles Cavalier groomed. My dog has terminal cancer and getting his regular groom in Covid has been challenging to say the least. Louie needs a summer cut but we didn't want to cut him too short so that you can't how much weight he has lost due to his cancer. Joe the groomer never offered solutions or helped us problem solved anything. When he said we had to go short I said no because the last time I came in, they gave him doggy Alopecia (bald spots in area's they cut too short) While he was matted in places, he didn't need to go that short. He just wanted to do what he always does, the easiest job with the least amount of work. What made me snap was how apathetic he was about the entire interaction. You could tell we were "bothering" him. Clearly he does not like his job. To be honest, the entire grooming staff has always had a MAJOR attitude problem previously, I just ignored it because I haven't found anyone since moving here. But no more. Save yourself some time, headache and stress. Go elsewhere, especially if you have dogs that need more gentle approach. I did speak to the manager and like others have expressed here, nothing is done about it. I will be writing a letter to the main corporate office today. Hope that helps anyone looking. read more

I don't enjoy writing a poor review, but I don't want anyone else's dog to go through what mine went through. Hopefully this helps y'all make an informed boarding decision: I dropped off my 6.1 lb poodle on 6/29 for boarding and day camp. Without her medication, she has severe separation anxiety. Over the years we've learned what works to alleviate that, and have always communicated these strategies (in writing) to the PetsHotel. This time, they failed to follow any of the instructions we left - including failing to give her any of the medication we left. Without her medication and any of the strategies to alleviate her anxiety, our dog was severely distressed the entire week we were away. However, no one from the PetsHotel notified us until I called to schedule an exit bath - at which point they told us they wished we had left instructions on how to care for our dog. We left them, in writing, on 6/29. When we picked up our dog after 7 days, she weighed 4.6 pounds (a 25% body weight drop!!) despite the staff saying she ate well. All the medication we left was still in the bottle, despite the staff claiming they gave it to her. Her paws were raw, matted with days-worth of dried blood. This dried blood was also matted all over her chest. Her eyes were swollen shut with puss in the left eye from her panicked attempts to escape. I added pictures to this review to communicate the severity of the neglect she experienced while in their care - it was grotesque. I do want to note that, after I made a bit of a scene, the associate manager gave me a partial refund for her stay. This was to compensate for the vet visit that would need to happen to address my dog's paw and eye injuries. While I appreciate this gesture, I would have appreciated proper care so much more. I would highly recommend anyone considering this location for boarding to reconsider. read more

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Made a grooming appointment for only nails. They didn't tell us that if our dog had stitches that we wouldn't be allowed in. So of course we went up to our appointment, and they refused us. That part would've been fine, if they would have told us ahead of time. The real mess was the lack of anyone actually in the salon, we had to track them down, and the utter disgusting mess of a workshop. Dog hair everywhere, and mold growing on the walls. The manager was unsympathetic and unhelpful. Will never come back. read more

Disgusting. The odor emanating from this store was absolutely disgusting. There is no reason a pet store should smell that bad. I spent less than 2 minutes in the store before I was overwhelmed by the odor. I feel bad for the animals that have to live there read more

They could improve letting me spend 74$ instead of refusing me I wanted to buy a new lizard since my old one died and I say "hey can I hold this leopard gecko habitat here " she says yea and then I ask if I can buy the gecko she says back " oh sorry we don't sell small pets 30 min before closing" I told her I live almost an hour away she made a face then still refused after me almost spending 74$ dollars this is absolutely crazy. read more

I have tried to get my dog groomed twice. The first time turned away due to shot records mistake. I wasn't asked about it until I got there and was turned away. I can only make appointments for my breed early in the morning. I was later. My bad and turned away again. There policy doesn't allow for a bulldog to get anything but Express services. We didn't get an express service the 1st time and he was fine and we weren't told of any problems but we are still stuck with 8am appointments. This won't make a difference just going somewhere else. Giving all my business elsewhere. read more

Rude manager-I questioned why they were upcharging me over and above their advertised special. Stated it was because of having to brush out the mats in pups hair. When I asked her to show me the mats and they could not find any, she then said the upcharge was for the longer blade. The blade and length examples are on the counter but there is no indication that there is a price increase for longer cut. Be transparent on your prices and treat your customer with respect-show the mats...and when they are not there-don't lie. read more

We went to this location with hopes of finding a hamster. We ran into a sales associate by the name of Maxx, double X as he put it. He was very knowledgeable about the hamsters other rodents. He also gave us a lot of advice in terms of shelter, food and behavioral habits of the hamsters. Overall is was a great experience and we walked out with a new family member which we decided to name Rosie. read more

PetSmart - The plastic block is temporary. We decided to give her two cages so that she has room to grow and explore. - Pet Groomers Near Me - Cedar Park, Texas

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If I could give the Grooming department negative stars, I would. First and foremost I had a horrible time trying to book appointments for my dogs online so I decided to call directly. After finally reaching someone, I was left on hold and then disconnected. A couple of days later I was in the shopping center and decided that I would probably have better luck scheduling them in person. I walked into the salon and waited more than five minutes to even be greeted. Once greeted I requested to schedule two dogs on one day, and one dog on another. The girl behind the counter looked at me like I was speaking German. She clearly could not comprehend what I was asking. After explaining to her several times and believing there was a solid understanding, I left with an 8 AM appointment for an express bath for my Boston, a drop off for my terrier, and an express the next day for my boxer. Whew, that was work. The day of my appointment I rounded up my two littles and got to PetSmart ten minutes before 8. I waited in line behind a woman in the salon (COVID distancing) while the ladies in the salon chatted it up for 15 minutes. I finally made it in and low and behold my Boston was never scheduled. The woman behind the counter kept saying I, me, I didn't schedule the Boston. I explained politely that I was just in the salon, in person, and scheduled both days on the same day. It wasn't until she completely disregarded my frustrations that I got upset. She argued with me and proceeded to cut me off about whether or not I wanted to schedule her and still leave my terrier. Then another girl interrupted and asked if I was there for a bath for my terrier....uhm, what the heck does the appointment say sweetheart? Of course with the level of incompetence and attitude shown towards a customer there was NO WAY I was going to leave any of my animals in their care. I would rather pay more money for a personal groomer than be treated like my frustrations aren't valid nor leave my animals in the care of individuals that can't even schedule correctly or rectify their mistakes. I would never bring my animals to this Petsmart groomer again. It's grooming on a budget and that's exactly what you get in quality and service. read more

I have been taking my dog here to get groomed for 2 years. The experiences have always been fine & Ashley has been great. I went on to book an appointment & there was a question about "has your pet had vaccinations in the last 48 hours?". I answered "yes" because he had. It then told me if I answered yes to any questions, an associate would contact me if there were any issues with my desired service. Never received a call. Took my lunch break at work to go home, get my dog, take him for grooming. All to be told in person that they couldn't take him because vaccines had been given within 48 hours. I'm fine with rules and procedures but I should not find that out in person. I was told an associate would call if there was a problem with any of my "yes" answers and that simply didn't happen. The two ladies working were less than helpful or understanding and instead made excuses that the survey completed online goes to "corporate". if that is the case, that is a flawed system since corporate is not interacting with your pets & customers. Extremely disappointed and now have to find a new groomer. read more

Too bad I couldn't give this store zero stars. Angela is a delightfully incompetent manager who cannot, or will not help. When you ask for resources to understand their policy she either doesn't not where to find it and won't ask for help or she simply is indifferent. Thanks for helping me make a decision to cancel main subscriptions for pet food and never returning. Save you time and energy. Don't go in. read more

We were out of town and needed a prescription diet for our cat. Fortunately, there was a veterinary service inside Petsmart in Cedar Park that communicated with our vet to get a prescription for her specialized dry food. read more

Grooming here is horrible. The staff doesn't write down your requests when you drop off your pets. 4-6 hours later, they call you to let you know your pets are ready for pick up. You are given a paper and told to go to the register to check out. You can not see your pets first. After checkout, you can go back into grooming to get your pets. Often, this is where I find errors. The requests I had at the beginning, that were not written down, were not followed. Usually I just take my pets and go home. Then, I have to trim around their feet, ears, and/or eyes myself. Which begs the question: why did I just pay $100 for someone else to do this improperly? Today, May 4, 2020, I got a call cancelling my appointment that I had made 10-days ago. They offered no immediate resolution. The only offer given to me was to reschedule the appointment to May 18, 2020. So, my already 10-day wait will be a total of 24-days. Why make an appointment in the first place?!?! This is extremely poor service to the customer wanting and willing to spend $100. The manager I spoke with today, Cindy, could not offer me a resolution. From our conversation, I got the impression she was ill trained on schedule writing and/or managing a team of employees. I would suggest she be retrained and/or removed from her role. She also raised her voice and spoke over me during our conversation--taking while I was mid-sentence. This is extremely unprofessional and immature for an employee to do to a customer. read more

This is for Petsmart on Whitestone Blvd. In the past I've had great service in the grooming department and have been going there for years! NOT aNYMORE! Today was the tip of the iceberg for me! I've never had a problem taking my dog in early...even during COVID. Today I got there 20 m early and the attendant refused to take my dog. She said she couldn't touch my dog. WTH? Then the next attendant didn't want to enter his vaccinations because it wasn't due. I was like really? Just do it! Then the last attendant refused to groom my dog because his stitches hadn't completely fallen out, even though he was perfectly healed. I told them that I had called the vet this morning and they said it was fine to get him groomed. I had rescheduled this appointment twice and Rick knew about my dog's condition but was willing to groom him. I'm sorry Rick wasn't there and I hope you're recovering well. My personal opinion is that department needs some training and some leadership that works for the client, not against them. Done venting! Still going to call the manager. read more

PetSmart - Pet Groomers Near Me - Cedar Park, Texas

This is both a review for grooming and the Petsmart. For grooming, I am very frustrated that the technicians do not enter paperwork properly. I spent time dropping off my pets and entering rabies vaccine. We had to reschedule my one dogs appointment and when my husband came back nothing was entered. Very frustrating to have to search and find paperwork when I already spent my time doing it just two days prior. Also I groomed my other pup there and the bather did not know what was included in the package (teeth brushing, bows etc). Employees should know what's in the "premium" package and should not have to be reminded. I will be going to another Petsmart for grooming. For the Petsmart, the cashier are rude. I was paying for grooming service. I asked if the groomers get notified or if I need to go back. The cashier rolled her eyes and stated that she didn't know how they were notified. read more