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    PetSmart

    1.9 (155 reviews)
    Closed 9:00 am - 9:00 pm

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    We've tried to give this location multiple opportunities and it's been a disappointment each time.... Be sure to check their pricing and your receipt! We lost $16 and they simply said there is nothing they can do about it. Did not offer any solution. Just took our money and said it was their mistake. We have also taken our dog for grooming here and always received complaints from the groomers and unfriendly service, along with up charges in service. (Our dog has done well with several other groomers.) it's disappointing because we've always been loyal to Pet Smart but we will look elsewhere now. * update Pet Smart customer service via phone call was extremely helpful and we're thankful for their quick response and support.

    I brought my Boston Terrier, Ranger, to get his nails trimmed as a walk in. Morgan greeted us and was immediately so sweet with Ranger! I will definitely bring him back! Thank you so much to Morgan and the team!!

    Michelle J.

    I felt like my dog was close to being finished so I went early to stand and wait and looked through the window to watch and saw the groomer HIT my dog in the face hard!!! :( The manager and I confronted the groomer who admitted to hitting my dog. I'm saddened beyond belief. PEOPLE THAT HIT DOGS DONT NEED TO WORK WITH THEM!

    Nani and Harley Willett

    See all

    25 days ago

    Helpful 13
    Thanks 6
    Love this 6
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    5 months ago

    Helpful 0
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    7 months ago

    Helpful 2
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    9 months ago

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    2 months ago

    Helpful 0
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    1 year ago

    Helpful 2
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    6 months ago

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    7 months ago

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    7 months ago

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    9 months ago

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    1 year ago

    They always have the dog food we need in stock and the store is clean. Staff are friendly and knowledgeable.

    Helpful 0
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    2 years ago

    Helpful 1
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    1 year ago

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    2 years ago

    Helpful 2
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    2 years ago

    Helpful 1
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    2 years ago

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    2 years ago

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    6 years ago

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    1 year ago

    Will not honor pet prescriptions unless it's their banfield prescription. Absolutely absurd. Use chewy. So much better.

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    2 years ago

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    4 years ago

    Helpful 3
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    4 years ago

    Helpful 9
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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    6 years ago

    Helpful 2
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    3 years ago

    Helpful 1
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    5 years ago

    Helpful 8
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    7 years ago

    Helpful 5
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    4 years ago

    Helpful 2
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    3 years ago

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    5 years ago

    Helpful 3
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    6 years ago

    Helpful 9
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    2 years ago

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    6 years ago

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    2 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    Page 1 of 4

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I actually go to this store over the Lakeline one because of its curteous staff and cleanliness.

    Mentioned in 2 reviews

    Read more highlights

    Paws Landing

    Paws Landing

    (23 reviews)

    Pam and her team and Paws Landing are GREAT!! My husband and I are "new" to having a puppy and…read moreresearched online the local places that had "doggy day care". We went to a couple of places, one even where you can watch on an app that was closer to us, but when we went to visit the place, we did not like the "vibe" of the place. When we took a tour (just call, and they will let you take a look at the facility before hand) of Paws Landing, we immediately felt great! We had our puppy for an half day "evaluation" with Durenda, which also made us feel at ease. She is marvelous!!! When we picked her up from that, she went over everything she did, and how she thought our puppy would do. They had her in a small yard first and let our puppy feel safe before they had her with the other dogs. I really like too, how they have the dogs separated into "small dogs", " large dogs" and "very active dogs". She has a great team working with her, watching over them, and most importantly taking care of them all day. They will always send you a text and email to confirm your reservation, which is great. They go inside and outside to play all day. If they go "all day" they will get a 2-hour rest, so they get a break from all the fun! But, believe me, when you pick your dog, they will be tired when they get home, which is "good thing"! Pam will send you pictures later via text of your dog, which is great to see at the end of the day. Now, that my dog has gone for awhile, she gets excited when we get there, and she is excited to see Pam and her team when I drop her off. Look no further for a great place for "doggy day care", Pam and her team will take VERY GOOD care of them, like they were one of their own!!!

    I can't say enough good things about Paws Landing! The staff is extremely friendly and genuinely…read morecares about every pet that comes through their doors--they always greet my dog (and me) with such warmth and enthusiasm. The facility is spotlessly clean, which gives me total peace of mind when leaving my pet there. It's also in a super convenient location off US-183, easy to get to from Leander and surrounding areas. What really sets them apart is the 24-hour staffing--they provide round-the-clock care for boarded animals, so I never have to worry about my dog being alone overnight. We've used them for both daycare and overnight boarding multiple times, and it's been a fantastic experience every single time. I highly recommend Paws Landing for anyone looking for reliable, loving care for their furry family members!

    Bark Avenue - This is Jake. My black lab, border collie, Anatolian shepherd, pyrenes mix

    Bark Avenue

    (373 reviews)

    I needed last minute weekend boarding for my dog and Brandi and Amber took wonderful care of her…read more Would definitely recommend them for boarding! We dropped her off and picked her up at the Jarrell location, as it was on the way. Love that they are available on weekends.

    My dogs where dropped off at 8:55 am and I showed up at 3:00 PM because I hadn't gotten a call…read morethinking they didn't have my number or something . I was told they hadn't even started working on my two dogs but they where about to in a little bit because they where backed up . So I call at 5:22 to see how much longer being that they close at 5:30 and was told they where still backed up and hadn't started on my dogs yet and also they would be done in a while . Ok so I don't care what the excuse is ,I have no clue if the dogs are in cages with water or have been able to use the restroom outside their cages for at least 8 1/2 ho I've avoided places like PetSmart foe this same reason . They say oh your pets just fine we have water and we walk them when in fact they don't leave their cage for like 6 hours straight and don't have water bowls either . Even with water sitting in a cage waiting to be groomed from basically 9:00 am to past 5:30 is insane . At this point I'm within reason of being upset to a certain degree . I get they are behind maybe lack help or whatever but damn if you had too many cuts lined up for one day all you had to say was sorry we are booked and left it at that . I appreciate taking my dogs in but don't understand how a small poodle and Shih Tzu take 9 hours to get groomed . Even with doing one dog an hour which i doubt is the case you'd had to have had 15-18 dogs or more all before them if you had two groomers at the least . Even if you had only 12 dogs before them that's way to much do offer to cut in the time you guys open and close . If it's not then why is taking so long?

    Happy Tails Pet Resort

    Happy Tails Pet Resort

    (65 reviews)

    My Bulldog Winston is pretty ridiculous. He is definitely not the easiest dog, but Happy Tails has…read morebeen perfect for him. We have used them for years for boarding when we went away on vacation, but recently we had my father-in-law move in with us while he was on hospice. Winston was not a big fan of his nurse, so we put him in daycare at Happy Tails. It was the best thing that ever happened to Winston. They were patient, kind, and always loving towards him. He loves going there and jumps into the car when you tell him where he's going. We will be forever grateful for the peace of mind that Happy Tails gave us during a very tough time in our lives.

    rescued a high-energy, unsocialized big boy, and most places labeled him as unfit to play with…read moreother dogs. Staff at other facilities were scared of him, and all I wanted was to help him adjust to people and the world around him. Then I found Happy Tails and spoke with the amazing manager Chris. After sharing my experience, he invited Orion in to assess his behavior, telling me that Orion most likely just needed to be playgroups to match his energy! They paired him with a staff dog, and Orion did great! While he barked at staff initially, they quickly saw he wasn't aggressive--just in need of reassurance and patience. Now, every time Orion boards or attends daycare, they match him with other high-energy pups, and he has the best time. The staff truly cares, and they've created a space where Orion can just be his goofy self. I'm so thankful for all of you--thank you for everything!

    Hounds Town - Leander - What do you mean we have to leave Hounds Town Leander?

    Hounds Town - Leander

    (8 reviews)

    Absolutely unacceptable. Every time I've stopped by this facility, the staff are outside smoking --…read morewith the front door wide open -- letting the smoke drift straight into where the dogs are kept. This isn't just gross; it's dangerous. Secondhand smoke isn't only harmful to humans, it's been proven to cause serious health issues in dogs, including respiratory problems, allergies, and even cancer over time. The fact that the employees think this is acceptable shows a complete lack of professionalism, common sense, and basic compassion for the animals in their care. If they're this careless about something as obvious as keeping toxic smoke away from dogs, what corners are they cutting when no one is watching? I would never risk leaving my dog here. There are far better facilities that actually prioritize the health, safety, and comfort of the pets they're paid to protect. This place is a hard NO for any responsible pet owner.

    I have a husky, so you know separation anxiety is a big thing for us, and it has been so hard…read morefinding a place to take my baby where he won't just sit alone in a crate/kennel all day. Enter Hounds Town. Yesterday was our first day: my boy got a full day of daycare, where he was able to socialize and play with six other dogs around his size. He also got a bath (with a blow-dry and the cutest branded bandana ever, which is perfect for my obsessive dog-mom scrapbook). While I did qualify for their lovely first-visit-free promo this time around, even if I hadn't the price for both of those would have STILL been cheaper than what I usually pay for just his bath. Overall, prices are extremely reasonable and competitive with other animal care facilities in the greater Austin area, but honestly I've tried quite a few places and it just feels like you get *more* at Hounds Town. The staff clearly love animals, and their jobs. Everyone is so friendly. I really can't understate the amazing impression I've gotten of this establishment, just from the first day! My boy came back to me relaxed and happy, with no signs of stress or anxiety. They've definitely earned a regular customer in us.

    PetSmart - groomer - Updated May 2026

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