Booked a cat grooming online and was sent a confirmation email and told everything was set and ready, however upon arrival we were told that the groomer we booked with was unavailable at the booked time. Supposedly we were also waitlisted, but our email confirmed our booking was ready, saying nothing about a waitlist. I was told they called us many times to cancel, however we checked our call history and it was twice, the second one being minutes before our appointment, with NO VOICEMAIL LEFT either time. We did not pick up said calls as it registered as spam and they did not bother to text or email DESPITE HAVING ALL OUR CONTACT INFORMATION. We put our cat through unnecessary stress in a carrier on the bus to PetSmart only to be turned away. Now we still have a stinky cat, and now a stressed one at that. Thanks so much!!! The site needs to be updated if groomers are unavailable, don't let people make bookings on those times and then barely try to contact us back. If you call someone to cancel and they don't pick up, here's a hint: TEXT. EMAIL. VOICEMAIL. read more

Simple in and out purchase, I don't know why the cashier was so unhappy but she seemed like she hated her job and it made for an unpleasant experience. I fact most of my petsmart experiences have been poor - I'll stick to Petland. read more

***groomers only! I will never bring either of my dogs here for any services! The treatment of the animals is not what any animal owner would want for their beloved pets. Too rough with the animals! I left in tears of the treatment of a schnauzer (not even mine) beware, go elsewhere. read more

I would never use their doordash delivery service again. I order the size medium of an item in they sent an extra small so when I called they said they didn't have any of the in between sizes yet online last night they were all available. So they basically accepted my order but didn't take the order off the shelf and then they were sold out by the time they went to doordash Them to me they were sold out, so instead of a medium they sent me an extra small. It's like if I ordered a size 10 shoe and they send a 5 , like what am I supposed to do with that. Why I'm upset is now I have to take them back in this weather and I don't drive. Oh and I tipped the driver so I'm out that monet too . Anyways be warned. read more

Petsmart carries many pet accessories, food and apparel. I came in looking for the Grass Pee Patch. Basically it's a patch of fake grass so your dog can do its business on it inside your home. Unfortuantely, they were out of this item and I had to put my name down on the wait list. There were 4 other people on the list and they assured me they will call me. 4 days went by and no phone call. I finally gave them a call and they told me they received the shipment yesterday. Thanks for calling me. Anyway, I bought the item, check out was easy and price was reasonable. Must have been an oversight so they still get a 3/5 from me. Parking at the Marine Way location is free. They take Amex at all locations as well. read more

I've always had very good customer service here, great staff! Only problem seems to be with fish I get from them, which seem to expire quite quickly in my tank (tests ok with test strips). Lost 5 fish in 2 weeks. Have now gone to a different store (which isn't fair to name in this review). All 6 of the fish I got there have survived in my tank (no major cleaning or changes from the past fish stowith no problems whatsoever. Updating after 3 months. My other 6 fish from a different store are still just fine and growing nicely. Not sure if it was the fish from here or the food my old fish had (which I tossed out when they passed away). read more

I bought 3 glofish for my sons 5th birthday and a 10 gallon tank. I followed the advice on how to acclimate them to the tank, how to run the tank before we put fish in it, and the care they needed. I was told to let the tank run for 24 hours before, and I did. After some further research, I find out I should have let it run for at least a week. I was told to let them acclimate for roughly 5-7 minutes in the bag before adding a little tank water the the bag and continue letting them sit for another few minutes. AFTER FURTHER RESEARCH, I find out that I should have let them acclimate for AT LEAST 30 MINUTES and THEN add one cup of tank water to the bag every 10 minutes until it's full. I was told they reach 3 inches in size which limits how many we could get. AFTER further research, they get only about 2 inches in size and are better in schools or 5 or more. I WAS GIVEN THE COMPLETE WRONG DIRECTIONS ON HOW TO SET UP FOR GLOFISH, OR ANY KIND OF FISH. MY 5 YEAR OLD SON HAD TO SIT THERE AND WATCH HIS 3 FISH DIE WITHIN MINUTES. I WILL BE CALLING COOPERATE. read more

I've visited PetSmart on many occasions! Made many purchases and have generally received good customer service from staff that are knowledgeable! Unfortunately, my first and only visit to the Burnaby PetSmart was not pleasant! I came in to check out fish stock and noted a good variety of fish. When I asked for assistance to purchase a catfish I was told that I have to by them in multiples of 3 or more! Really at $8/ea! How many people are able to afford that?!? If PetSmart has a policy that community fish have to be bought in multiples then make it attractive for customer to purchase multiple fish at discounted rates! Ok to be fair if your a fish enthusiast price wouldn't be a concern! What really turned me off in this instance Is that the individual assisting me was very insistent and obstinate about selling me multiple fish! She came across as a "Miss Know It All!" And was extremely argumentative! Doesn't even try to get to know her customer, customer's needs, experience level, fish knowledge etc etc etc! Wow! As a fish enthusiast with over 25 years of keep fish! I do think I know a few things about fish, keeping fish communities, various fish specie needs etc etc! Basically felt insulted, frustrated, and just agitated by her behaviour! Kind of makes you wonder how she treats customer who are going to buy their first fish? I'm really hoping this was a one off instance read more

This PetSmart store is fantastic and puts a couple of the others to shame. Sherry, Alannah and Ariel are fantastic and it would be a shame if they ever left. My dog loves it there and all three are his "girl friends". The variety and quality of food they have for dog and cats is fantastic and the staff are very knowledgable on what would be best for my animals. The salon is great, although the last time I was there it was a bit chaotic as their printer had died. I have also done dog training there and it's great. The staff is great, friendly and fun. I love going here and usually spend a lot of money lol. read more

We shop here a fair bit. We have fish (most of them purchased here, as well as the tank) and cats, as well as a samoyed puppy. We buy the store brand cat food, as both cats do well on it, it is reasonably good quality, and affordable. Unfortunately, we found that the selection of dog food, while extensive, didn't suit our dog. She's on a completely grain free diet, as they can develop diabetes. All of the grain free foods they sell had other ingredients such as beets or sweet potato that she shouldn't eat. We go elsewhere for our dog food. Aside from shopping here, which is what you'd expect from a big box store (lots of selection, reasonable prices), we've made use of their grooming and puppy training classes. Our samoyed puppy needs periodic booty shaves to keep her backside tidy and mess-free. It used to cost us $20, but once she hit 40 pounds, the price went up by $10. They put silly bows in the fluff in front of her ears, and she looked ridiculous... cute, but ridiculous. The last time I brought her in, she had a small mat behind one ear, and the groomer insisted on shaving it out. In fact, they refused to do her bum shave if I wouldn't agree to having the mat shaved out. I agreed to it, but wish I hadn't. Usually I comb the mats out, and while it takes time, it works just fine. Her fur has finally grown back, and it's been three months! We also took her for puppy classes. Cindy was really informative, but I found there were just too many references to Cesar Milan (whose dog training style I don't particularly like). We missed a couple of classes thanks to a nasty flu that our entire family came down with, so she offered to give us make-up classes so we'd get our full amount of training. At the end of the day though, I find dog training videos on YouTube just as helpful as the classes, and they're free. read more

Petsmart is my go to pet store cause the prices are usually great and they have an amazing return policy. I don't have to frett about buying items with a high price tag cause if my pups don't like it or it doesn't work it can be returned...even if it's destroyed, you just have to have the tags. It can be hard at times to find someone to help you but there is one guy there that I usually track down that is very well informed. Most of the staff have been great. When we needed life jackets and they didn't have any in our dogs size they recommended where else we can get them instead of just telling us too bad. While I don't think their training programs are the best I go here for the majority of my dogs needs. read more

Annette at Petsmart Marine Way Burnaby has been Monkey's stylist since he was a baby. When we go there he is so excited to see her. When he leaves he looks great! Take your pupper to Annette. They will be the better for it! read more

PetSmart Grooming - Monkey is happy and looks like a dapper little man - Pet Stores Near Me - Burnaby, British Columbia

Went in to the store looking for the Grrreat Dog Gate. Made from wood, and vinyl covered wire. The store employee Matt, told me that they do not make dog gates with wire mesh. I told him that i found it on the website. He told me that i must have gone to the .com instead of .ca site. He told me that if i could find it he would order it in. He then tried to talk me into buying one with a plastic mesh. I told him that my dog would rip through plastic in no time. He told me that he had never heard of a dog chewing through a gate, and he doubts that it would/could happen. I found it and showed it to him. Matt said, oh i know that one, it does not come with wire mesh. I said, it says wire mesh in the description. To this he rolled his eyes and walked away. (I think he went to read the description on his computer). When he came back out, i showed him that the site says wire mesh covered with vinyl. He was then apologetic. My question: How is this customer service? You told me that i was wrong three times, without checking to see if you were right, then you tried to sell me an inferior product that i did not want. This is why Amazon is crushing you. You suck!!! read more

GROOMING HERE SUCKS!! It was the first time I took my puppy out for a grooming at this salon for his first birthday. We booked a grooming package including bathing, nails trim, ears cleaning, brush teeth (I paid extra $14), hair trim (he's Frenchie, he didn't need it). We were very excited for his first grooming at a professional salon BUT when we picked him up after an hour or so, I was extremely disappointed about their services. They didn't clean my dog's ears, made his toes bleeding intensely (it's infected days after) because they used the same nail clipper for all the dog without cleaning it...are you serious?!? when i asked them, what i got is a very bland explanation "oh that toe got tweaked"!!! not only one, there were 4 of them bleeding. Stay away from this salon at all cost guys!! I WILL NEVER BRING MY DOG TO THIS SALON AGAIN!!! read more

I love this new Petsmart store, since they have a really excellent selection of high-quality doggy treats and food. I even found one brand of gourmet doggy treats that I've been looking for in stores for about two years, ever since I got a bag of samples at a food show. For those of you who are into this sort of thing, they also have a good selection of dress up accessories for Christmas and Halloween for your pet, and not just in the purse-dog sizes either. Yay, can inflict funny antlers and T-shirts on my big dog too. Ahem, if I wanted to. Just saying. Like our hometown big-box pet store chain, PetSmart also features dogs and cats from local shelters who are up for adoption. So cute they are. The staff are really friendly, and there's a points/discount card program too, which apparently I'll need in order to get sale prices. I do love a discount card. read more

Miley, looking gorgeous after her grooming appointment at PetSmart on 5771 Marine Way. Kayla her groomer is fantastic!!! I would highly recommend her read more

PetSmart Grooming - PetSmart on 5771 Marine Way. Kayla is fantastic! - Pet Stores Near Me - Burnaby, British Columbia

I'm so disappointed. I continued to visit this shop after my dog's favourite groomer left because it is nearby to me. I also understand that most of the staff was trained by or with her, so I thought they could do a comparable job. The grooming was pretty much fine, it didn't look exactly the same, but I didn't expect it to. The environment, however, was HORRIBLE. The new manager (?), shorter, older, curly haired woman, is disgustingly rude for no reason. She literally put her hand in the woman in front of me's face and said she wouldn't help her with her questions. Terrible people skills. I feel bad for the groomers who work there. The store was great and friendly about a year ago. It seems to have had nearly a 100% turnover rate since then. What a shame. read more

Very disappointed in the grooming service at this location and the location on 72 ave in Surrey. Short, like to the skin short, with nicks and lines of long fur all over his body. He has tuffs of fur all over his legs as well, very uneven cutting of fur. The nails were better at the Burnaby store though, Surrey store cut them to dagger sharp. I found a huge mat of fur on his right ear and I ask how can you miss that, since you trimmed his ears? I will never bring my dog back for any grooming services again. Oh and Burnaby has a vet, but charging $250 before taxes for neutering, tells me enough that I will not be bringing my dog there for any services. read more

What's with these guys? I was buying their home brand cat treats and then they stopped stocking a particular flavour. When I asked about the flavour, they said they only put it in their Metrotown Store because this store didn't sell enough. Well, I am not going to Metrotown because if you don't get there before 10:00 in the morning, you aren't parking. Also, the cat shelter that sells animals in PetSmart (sorry I have forgotten the name), I talked to them a few years ago about a particular breed of cat and they said it would only be available in Richmond, because they could get more money for that breed in Richmond. I said I'd be willing to pay more! What's wrong - my money isn't good enough? So, enough already. I just go to Tisol. My money is welcomed at that store. read more

I've been carefully considering buying two budgies. I originally went to King Ed petstore, as well as looked at SPCA, Kijiji, Craiglist, New West shelter and some linked rescue websites. Everything I read advised me against buying in a petstore. In my experience, King Ed store was pricey, cluttered, and staff didn't have much experience to offer. Private ads proved to be disappointing - either never replied or lacked basic communication skills. After all, you don't even know who is that anonymous guy on the other end! I went to the PetSmart on Marine Drive just to check things out. Staff was knowledgeable, friendly and answered as many of my questions as I had. I left the store saying I'd consider, sat in the parking lot for a few minutes and came back to buy my couple of budgies! PetSmart also has 14 days insurance and I was told birds had been checked by the vet. They were cheaper than King Ed store and had a much better variety of colours. Birds were also separated following the guidelines for a number together in one cage. I challenge you to find any such guidelines/practices at the King Ed! Also, nobody tried to sell me anything just to make an extra buck. Like I said, I asked lots of questions and left without being harassed to buy their products. It's been a week since and both birds are happy, eating well and chasing each other in the cage like kids. I was told they are about 8 months old. My only couple of small suggestions for the PetSmart staff would be to check with the customer about their level of experience with birds (or any other pets for that matter.) For example, they gave me a box to carry them home and when I attempted to open the box to transfer buggies to the cage, one of the birds franticly flew out and almost killed itself flying around, getting into my plants, window, etc, etc. I wasn't prepared for such a terrifying experience and felt really sorry for the bird. They also gave me a brochure on health related subject, which was fine. It would be even more helpful to include a list of avian veterinary services as turns out, pet insurance doesn't cover birds, neither do most of the local animal hospitals in New West/Burnaby! While locations and different salesmen may offer different level of care and expertise, I'm quite happy with the service that I received. After all, isn't that what petstores are for - to help you with finding your pet? read more

Pet Training Experience We had a weird experience with this PetSmart store. The trainer is fairly rude with her comments to the owners, but she possesses great skills in training the dogs. She also picks on customer's word choice and made personal comments that are basically none of her business. If she doesn't like the owner, she would literally pick on every single sentence you said. I wonder who would put up with such bad customer services if it were not because of the packaged deals. Will never be a customer again for the training at this store. A message to the trainer, we have respect for you and took the time to understand and follow your instructions. We have no idea what we did to make you snap at us like that, but we literally tried to understand your position. Please be respectful to your future customers. read more

I like getting stuff for my 3 doggies here. Great choice of items and good prices too.

Got my dog groomed a week ago.hair cut looks really good but a day later she was coughing and sneezing.turns out she got kennel cough from there read more

Not a fan of big box stores, or stores that sell live animals. But this one has staff that know their sections well, such as snake owners dealing with snakes etc. Which is nice to see. with my animals I can always find what I need at a decent price. read more

We adopted our cat from PetSmart and I always buy cat food, litter, cat toys and accessories from PetSmart but it is very annoying that Pet Smart does not groom cats. read more

I like this store, it has quite a lot of selections here! I usually spend a lot here myself. I like trying new stuff for my dog. The lastest thing i tried and brought for my dog is a stuff toy that looks like a squirrel, he chewed on it a few times and within an hour, my dog had the ears pulled off and then the arms. \needless to say, no more stuff toys for this dog! Better off with the Raw Hide chews there a bit safer for the dog. read more

I have been coming to this grooming salon for years. They have recently made a lot of changes with their staff, I used to see Alisha. She was absolutely amazing, when she left I started to see Kailey. The haircut was always good and she was great with my dog, lovely girl. They have hired a new woman by the name of Barbara, that was a huge mistake. She is completely unprofessional and just plain RUDE. Even the way she talks to her co workers is unacceptable, I witnessed her bark orders in front of myself and other customers and we were shocked. It was very awkward and unwelcoming. You would think a woman of her age would know how to behave in a work environment. This salon was great before, the few girls who have been there for years are awesome. Unfortunately this new woman they have hired has driven me away and I'm sure will drive others away as well. Someone needs to tell that lady a thing or two. If I could rate her a zero, I would. I feel sorry for the other girls who have to work with that woman! read more

Great prices. Some employees are great some need to improve there customer service skills. Awesome place to take your dogs to socialize because there is always a lot of dogs in there. read more

very disappointing experience after being a regular customer for the last 4 years and having both my pets groomed at this location, just because i was 30 minutes late for an appointment i was turned down from my appointment and when i called to speak to the supervisor regarding the issue i was simply told that there was nothing they could do to accomodate my dogs appointment as I was late, highly disatisfied. Its not like my pets walk out looking the greatest despite having several issues with them injuring my pets while grooming and not following instructions i have continued to bring my dogs in, but not anymore.The staff at the grooming salon have no courtesy or customer service of any level. For the amount you spend getting your dogs groomed here which is no grooming at all except for having all their fur shaved off i suggest looking for a better grooming salon that actually appreciate your business. read more

Great grooming department at this location- offers grooming for cats, which is a difficult service to find. Don't let the big box fool you- the atmosphere is great and the groomers know what they're doing, much more than the local groomers around here. read more

I'm not usually a big chain person, but their service is really good. The staff are helpful and friendly. They're quite knowledgable and you can tell they're all animal people. And their return policy is fantastic. If your dog doesn't like something, just bring it back! read more

Ive gone to pet smart on a number of occasions and asked questions each time the staff could point me to an isle but that was about it. The staff has no knowledge on the foods or any of my concerns. Big name but no care i found:( read more