This pets smart is the worst! They're never running on time, and their services are inconsistent. If I pay for a bath they will forget to clean my dogs ears, or they'll forget to put perfume on her. I'm not sure if they treat the dogs well in their care. I say this because my dog is afraid to go into the store in general. I would not recommend this location for any grooming service. read more

I brought my dog here today for the doggie day camp, was at the Walnut location first, but they were going to put my dog in the back without a Surveillance camera, I didn't want my dog in the back since this is her first time ever at a day camp, I wanted to observe if she was going to be okay, and boy was I glad to bring my dog to the Brea location. The staff seemed more experience here in Brea, I was lucky to get my dog the last spot in the room up front, the girl at check in was very friendly and very sufficient (can't say the same for the Walnut location). This location is definitely better then the one in City of Industry which is small ,does not have the Pets Hotel and the day camp, and also better then the one in Walnut, which does have Pets Hotel and also day camp, but I do feel the staff in Brea seemed more experienced, I was very unhappy when I left the Walnut location and was told that Brea is normally full and they most likely won't be able to take my dog, but I am glad they did fit me in and my dog had a blast. This is normally a spot for me to shop on my lunch break since I work in this area, I will continue to shop here for my dog's needs and most of all I will definitely bring my dog back for more day camps. read more

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I do not plan on coming back to this PetSmart. They do not follow corporate policies and they cherrypick which policies to follow. For example, they refused to price match anything other than on their own website. When I found a product which was more than twenty percent off at another respected pet store's website, they explained that they could not value that price and that I should check on PetSmart.com. Total scummy policy enforcement. read more

This review is primarily for Doggy Day Camp. If you want your furry friend cared for and spoiled while you're at work, this is the place to take them. Make sure they have all their shots and rabies! And please don't bring any dogs that are aggressive or sick. Doggy day camp gets cheaper if you pre-pay for 10 sessions. I believe you even get a free session for every 10 that you buy, so you're essentially getting 12 sessions for the price of 10. Good deal and they even feed your pup at the prescribed time (just remember to label and store your food in a baggie). read more

Very friendly, welcoming, helpful cashiers and staff. They even allow you to bring in your dog with you to shop because it's just like a big garage. My number 1 choice for pet supplies. read more

Pet Hotel Review: I am going to start off by saying that my cats have never been aggressive nor have they ever been skiddish until they stayed here. They spent 3 days/nights in the cat hotel. They had been boarded there before and did not have an issue and so I am not quite sure what happened this time around. I would never bring my cats here again! When I went in to pick up my animals, the staff had mentioned that one of my kittens was a very hissy and upset when they attempted to take her out of the cage. It got to the point where I had to physically go back to help them get her out and she was even hissing at me. I have never seen her act like that ever; She had never hissed at me before. After spending about 15-20 minutes getting her out of the cage, I grabbed my paperwork and took both cats home. When I unpacked their bag, I had noticed that a few extra papers were left. Due to the information that was written I assumed it was not supposed to be given to me. It was essentially a data sheet that tracked the time they checked on the cats, fed them and played with them. What I found interesting were the notes that were left on this sheet. These notes were A**holes and Rude AF. Seems a bit interesting that an employee would be allowed to write notes such as these on company paperwork. These notes most definitely made me question the care that was given to my animals during their stay. Maybe this is why my kitten was scared and hissy? Who knows! I returned to the store and spoke with the manager. She apologized and informed me that the hotel manager would be giving me a call to discuss the situation. When I received a call from the manager, she ended up leaving a message informing me she would attempt to call again. She never followed up even though I called the store multiple times to get in touch with her leaving a message for her to call me back. read more

PetSmart - Unprofessional and questionable - Pet Stores Near Me - Brea, California

The grooming salon did a great job with my two pomeranians. The Petsmart I usually take them too doesn't do a great job and my dogs always come out of there scared. But they looked so good after taking them here and they were relatively happy considering I left them with total strangers. I'll be taking them here again read more

PetSmart - Great job! Perfect round little faces - Pet Stores Near Me - Brea, California

I would give zero stars if I could. Today some dear friends lost their beloved Charlie due to double pneumonia after staying at the hotel. After posting on FB and learning that others have had similar occurrences at other locations. Stay away from boarding your pets here!!! read more

PetSmart - This is what happened to an 18 month old puppy after staying here! Stay away! - Pet Stores Near Me - Brea, California

Petsmart Hotel Review: First thing I noticed when I picked my dogs up was that they both had to go to the bathroom really badly. They both just went in the parking lot, without waiting to get to a grassy area as they would normally do. This tells me they were not taken to the bathroom often enough. Then one of my dogs had diarrhea that night. I thought maybe it was stress so I gave it another day. It did not resolve, so I took him to the vet. And sure enough he had a fever. Our vet put him on antibiotics, which did the trick. He must have contracted something at Petsmart Hotel. When I called the hotel to find out if other dogs had been reported sick, they said no (of course). And they took no responsibility. They told me to look at my boarding agreement, which they claim says they are not responsible. Only one associate out of the three I talked to ever asked if my dog was ok. I don't think the animals are cared for well at this Petsmart Hotel. And clearly it is not kept as clean and hygienic as it should be. read more

The first and the last time to use PetSmart Pets Hotel!! Although I was nervous when I checked in my dog in the early morning and was ready for a 5-day vacation, the check-in process was smooth and was better than I thought. The staff was nice and my dog was very cooperative as well. Five minutes later, I left my dog in the Brea Petsmart pet hotel and gone for vacation. Twelve hours later, when we were in Grand Canyon National Park, I was called by a Petsmart staff and was questioned if my dog has had any aggression issue because they can't get her out kennel for walk or potty. They described that my dog showed serious aggression and nobody was able to get her out. I was told they will wait until next day morning for further evaluation. 24 hours later, I was called again and was told to come to pick up dog as soon as possible because they still can't get my dog out the kennel for potty. I was 500 hundreds miles away and no other transportation than a rental car from city of Flag Staff. I explained my situation and beg them to get a dog professional to handle the situation, but there no options. They would remove her from the hotel if I can't pick her up by 9:00PM. read more

Pet Hotel - Horrible service, gone downhill even prior to COVID. Manager is a complete joke. Somehow always manage to lose items after stay. Never take accountability for anything read more

Your impossible to phone or I got put on a twenty minute hold and now it's over thirty minutes. You cancelled my appointment for no reason and the link to resolve takes me to a rewards program. WTF read more

Pet Hotel Review We just adopted a dog from the shelter a few wks back. We decided to put her up at Petsmart assuming theyre very well known and commercial so it would be the best place to go. Wrong. Upon walking in it looks so clean and fancy & says PET HOTEL. the blonde girl at the front desk seemed irritated either with me or maybe since i had to read & fill out the paperwork. (I dont sign without reading) I ignored it anyways since this was our 1st time ever leaving our dog at a boarding place. We didnt know about boarding & the employee didnt tell us the difference in prices or reasons. We said just regular boarding. Now im wondering if that meant just putting her in a cage all night? When we came back the next day to pick her up, i start realizing that playing w the dogs is an additional cost, everything is an additional cost. Well, My little white dog (12 lbs), came back to us scared. Thats ok i assumed she was scared away from home. But she smelled awful. And we had just taken her to the groomers too. the worst part, however, she had dried poop stuck from her butt sticking to the hair on her tail. i felt so bad taking it off since it was so dry. i was so disappointed. I gave her a warm bath. Oh, & It gets worse!..... She also got kennel cough. That cough was my last complaint about this location. We will not be returning. $31 for overnight boarding turned out more expensive than we expected! read more

The groomer cut my dog's nails too short, two of his toenails were bleeding...I noticed the blood when I brought him home and didnt think it was a big deal at first - until now - every time I try to trim his nails he acts really weird, runs around the house and barks. lol .Totally traumatized. read more

I've been coming to this petsmart for over a year and have yet to have a bad experience. I use this Petsmart for shopping and day care. For a large corporate store, they have excellent customer service. The employees always remember my dogs even if they aren't with me. As for the day care, I'm thoroughly impressed. I especially like the manager and his overwhelming sense of love for dogs. He genuinely cares about each dogs visit at camp. I really trust leaving my dogs for a few hours at Doggie Day Camp. I do think Petsmart can be a little more expensive than other stores, but I much prefer them to Petco, especially with the stellar customer service I receive. read more

The only petsmart that should be up for darwin awards- The main store part is fine with helpful staff and a nice manager that will even open checkout early for customers dropping their dogs off at the groomers. I've seen him do that a few times and he was really polite about it. The petsmart hotel and groomers however- on multiple occasions I was sort of left hanging. The groomers forgot to call to let me know the faxed vet records were incomplete. 3 days later, I brought one of my dogs in to find out she couldn't be groomed. Similar with the hotel; I made the reservation weeks beforehand, dropped off rabies records several days before drop off. My dog was supposed to be groomed and then walked over to the hotel for the day. Instead, I get a call from the groomer saying I need to come pick him up because the hotel cannot take him; he required additional vet records. It seems at the time of the reservation and again when I dropped the records off, this could have been brought to my attention. Just a heads up if you use the groomer or hotel at this petsmart location; triple check your vet documentation well in advance and even when they say "ok, we have everything we need and you're all set" then ask them again! read more

Glad I was already at the Home Depot next door and walked over cause I would've been pissed if I drove down here 45 mins before they say they close and they were already closed. read more

Made an appointment to get my puppy groomed. The only availability they had was 7pm so I booked it. When I got there Bridgette informed me she would not be keeping the appointment I made and that she had already cancelled it because she doesn't "typically bathe big dogs this late at night." My dog is 70lbs and when I booked the appointment no where was it stayed that they have a weight limit after a certain time. There were three employees total working, disappointed not one could do their job. read more

This review is for grooming: I haven't been here in a while but it took me having a really negative experience at a different location to realize I should leave these girls a positive review. I have a dog that doesn't often need grooming but he has long hair behind his ears that gets matted and unruly and sometimes it's more than I can deal with so I bring him in. One of the girls, Mercedes, always does his bath and sends him home mat free and brushed out beautifully. She's always really friendly and tells me how he did, writing out a little report card and everything. It's such a small thing but I love it. My dog doesn't exactly love baths but he always comes out happy and no worse for wear. While I now live in Glendora I still work in Brea so I'll go out of my way to bring him here where Mercedes always does a great job. read more

I have been taking my dogs there for almost 7 years. And I have repeatedly told them one of my dogs does not like the blow dryer, and his hind legs are sensitive. Not to mention you have to bath them separately. The lady at the counter understood and mentioned all that in the report it states clearly all of it. I go to pick them up and what do I find out? Once again the groomers do not listen. He tried to "attack" the groomer after she didnt clearly read the chart. Not to mention they said next time he will be banned. I told them there wont be a next time as I wont be coming back. If you cant follow simple instructions or requests why ask or even hold the job. read more

Had an appointment for a basic bath for my dog(15 pounds). They said it would take THREE hours, just to get bathed and blow dried (not any kind of grooming, nail trimming or dental). That's insane!!! Walked right out and won't be returning. read more

Took two of my littles there for grooming today. This is the second time. I wasn't happy with the cut on the face (choppy and sloppy) of one of my dogs the last time that I took her in. I thought that perhaps I didn't make myself clear. So- today I made it very clear as to what to cut and NOT TO CUT!!!! When someone says- do not cut here (said area)that means, Do not cut! That means, nothing, nada! No thinning, no trimming. Keep the scissors away! Keep the trimmers AWAY! This will be the last time that I take them here. So disappointed. read more

This Petsmart is definitely one of the cleanest and most well-rounded stores I've ever visited so my Westie and I frequent this location regularly. Products: Their prices are pretty competitive compared to a lot of online retailers and other pet stores. They carry a wide arrangement of toys, bedding, food, etc. at reasonable prices. I love that I can find a high quality brand of dog food like Wellness on sale every month. They always have a wide array of products on sale so it's comforting knowing I can spoil my Westie within reason. I usually walk down the toy aisle and let her pick out whatever toy she finds amusing. Grooming: I always request the Westie cut and a bath which includes ear and teeth cleaning as well as nail trimming and the cleansing of the anal glands for $40. She always comes out smelling clean and extremely fluffy but she destroys the little bow tie the first minute she gets a chance to. I always have to plan Kayla's grooming trips around my work schedule and calling a few days in advance to make an appointment is absolutely necessary. They book up quickly and an appointment lasts anywhere from 3 to 4 hours so plan accordingly. Pet Hotel: I've left Kayla here a few times with confidence that she'll be taken care of. It can get pricey but the fee includes daily walks and play time. Doggy Day Care: My only problem with Petsmart is that they spray your dog with water if they misbehave. My dog is extremely feisty and can play rough with other dogs but if she misbehaves, they should probably isolate her by putting her in a crate or something that doesn't leave me with a soaking wet dog by the end of the day. I think it's about $20 for a full day. Training Classes: I put Kayla through the puppy and intermediate training when she was tiny and she picked up on the cues pretty quickly. The classes are efficient and inexpensive. I believe 6 classes (once a week) ran about $90. Doug was my puppy whisperer and he was amazing with Kayla. Honestly, my dog is like a child with ADHD hyped up from a mound of sugar. He was patient and gave great advice on how to potty train, prevent chewing on cords, etc. read more

Friendly and helpful staff and good product selections in-store make this Petsmart a favorite place to shop for all of your pets needs. The weekend cat adoptions are a great way for families and individuals to see the available animals and hopefully adopt a sweet and funny fur-ever family member. read more

PetSmart - Need a fun 2015 Chipmunk calendar? - Pet Stores Near Me - Brea, California

Doggies got Kennel Cough at this location after being boarded for 1 night. My dogs also got Kennel Cough after being groomed at the Buena Park location. Petsmart- Thanks for the extra vet bills, worry and damage to my dogs health. I am beginning to think Petsmart is dirty and perhaps violates Health & Safety codes. read more

Long time fish owner here. Shoutout to Christina, she helped me start my first five gallon and now i have 2 20 gallons and my first 5 gallon. Shes a rockstar! Fish are kept in clean tanks, employees will rush to remove any dead or sick fish, and are ALL knowledgable about fish care. They do sell really small tanks which is sad, but their selection on larger tanks and chems is wide. I always reccomend seachem though. Overall if you go to this petsmart for fish, expect it to be well maintained and the employees sharp and bright. Definitely prefer their caring attitude over the sleepy-looking folks at petco read more

The worse customer service you can ever get!!! The employees there act like you're inconveniencing them by asking where to locate items. I also needed to purchase 2 puppy name tags I paid $78.00 for them & asked the girl if i had to use the engraving machine by myself or if they did it (I thought it was a legitimate question) she rolled her eyes & proceeded to say "just read the instructions. Don't you know how to do that". Oh yes that's the LAST TIME I went there!!! I go to PETCO across the street... they are the best!!! On everything read more

I'm usually a Petco girl all the way but Petco doesn't have as good as a selection of cute doggy collars like Petsmart does! They have tons of patterns and designs to choose from, of the course all the girly collars are the best but mom will not let me put anything pink on King Louie! I usually go to the Savi Ranch location but was in the area and needed to exchange his collar and hoodie, with Petsmart clothes the material is a lot different and doesn't give as much as Petco's clothes does, King's hoodie was so tight on him for a medium! I have noticed since I wrote a negative review the first time I went to the Savi Ranch location when I first got King Louie, that they've done a completely 360 with their customer service and the attitude of the employees! Immediately when you walk in (regardless if they are ringing someone up) they will look up and greet you! I did feel they were a little understaffed since the line was backing up and the nice young cashier had to keep calling for backup, someone came eventually but you would think since it is the holiday season they would have hired extra seasonal help. Friendly service is the most important thing to me so their spot on! ^___^ read more

So I took my dogs to get groomed.I told the groomer Yvette exactly how I wanted them groomed. I was very detailed and she repeated what I said which sounded like she very well understood. I go pick them up and she botched them up. She did absolutely the opposite. They looked bad. Then they got so sick they ended up at the vet. I dont know what they gave them or what they did to them. I ended up paying so much because of some employee who can't stand animals.. So I bring my concerns as well as the vet bill to corporate and they in turn don't even respond. I've yet to hear from them and it's been 3 weeks! It's no wonder PETSMART is always on the news about dogs getting hurt or dying in the hands of those workers. Why do these people work with animals if they are harming them. Those workers should stay far away from animals instead of harming them! As far as I'm concerned all of PETSMART workers have no people skills or care about their customers. Too bad there's not a ZERO rating because that's all they are worth...... read more

Hands down my favorite Petsmart. It's always clean and I can get what I need quickly. I've purchased my fish tank, fish and fish supplies here for over a year and when I got 2 kittens over the summer, I purchased all their needs and my wants here as well. There's a lady who always seems to be working when I come in - I think her name is Melissa - anyways she's super helpful; always willing to talk me through various products, give advice and make great suggestions about tips and tricks. Their prices are moderate - sometimes high, but I wait for a sale! Make sure to have a petsmart card so you can get the special prices reserved for their preferred members! read more

This is where I get food for my bun bun. Customer service has always been great, and the store is always clean, despite all the animals they have running around inside. read more

I LOVVVVVVVVVVVVVVVVVVE this Pet Smart!!! I signed my Zoey up for dog training and it has been nothing but great success! The trainer Vanessa is Great, and laid back... She tells exactly what will and what wont work... and so far so good! They also give you great coupons. I'm gonna try the doggie day camp and Sunday and I'll let you know how it works out! read more

I don't usually post, but figured I would on this occasion. Took my Yorkshire Terrier to get groomed to have them tell me my dog isn't a Yorkie due to his size so they need to charge me more. Now let's keep in mind I have taken my Dog to Petsmart for 15 years. Yes, he's 15 years old and this new Groomer felt she just had to increase my price. Now it wasn't a lot of money for the increase, but when I questioned her and she responded with "it's only $2 more" and "some breeders don't really state the right dog type on the paperwork". I just about lost it on her. Now let's talk about the service. I warned her of his warts on the back of his neck and that she needs to be careful. Picked him up and it's all inflamed. Paid for the extra "Spring package". He didn't get his bandana and sure didn't smell that spruced up. I asked for the hair in his ears to be pulled and that wasn't done either. Won't be back to that Petsmart. read more

bought my 2 Betta fish and the tank setup here a few months ago. the worker that was "helping" me didn't have a slight clue about aquariums. was a funny experience since he began asking me question about fish and maintenance. bought a new tank, 2 fishes a moss ball, water conditioner and a whole lot of other stuff. they had the Martha Stuart pet collections with 50% off so i decided to buy my dog 2 new sweaters. they usually have everything on stock. all in all it was a good experience. read more

PetSmart - Pet Stores Near Me - Brea, California

Whenever I buy my dog's dog food I love to see the cute dogs getting their haircut but today I seen the most horrific thing in that grooming department. There was a chunky, blonde girl that was squeezing a little black dog very tight with a towel pulled/wrapped so tight around its head I was so scared it was going to stop breathing. I could hear the dog screaming from outside the windows. I would never recommend you go there if this what their management allows. She needs to be FIRED IMMEDIATELY! I never write reviews but seeing this, I thought I could hopefully help someone. I left in tears because I felt so helpless for that poor dog. I will not be returning there anymore. Wish I could give negative stars.... read more

This is ther place I will go from now on. A gentleman named Tanaka was very helpful and knowledgeable. He knew everything I needed for my puppy and what would work the best. He seems like he has a lot of fun at work and has lots of energy. Very good employee. 10 stars to this guy read more

I'm disappointed, disillusioned, upset, and saddend by experience with Brea Pet Hotel and how poorly they handled my chubby puppy. I went from having A+ plus report cards for overnight boarding to my dog being isolated, mistreated and over charged for Day Camp for the past month when he apparently has not attended Day Camp due to his aggressive behavior yet not once was I told or did I receive a report card with this type of behavior. I called to file complaint I'm yet to hear back from the manager. I'm extremely upset and Brea Pet Smart Hotel has left a bad taste in my mouth and a knot in my stomach. read more

We tried to drop off our miniature poodle for one night boarding and one day camp; the associate decided not take our dog because he growled at her. The associate said that she wouldn't be able to handle our dog in case there is an emergency. This is the most incompetent response we have ever heard from PetSmart. How are they capable of training dogs if they cannot handle dogs based on their needs/behaviors? It looked like inexperienced middle school kids running Petsmart boarding. As a long time loyal Petsmart customer, we are extremely dissatisfied with how we were handled at this location. read more

Hello, I am a beagle and I went to Petsmart to get a bath. I don't know who gave me this bath, I requested by normal groomer, but someone else must have bathed me, because my normal groomer always does a great job. My hair is now all funky and it sticks up in places that it shouldn't. It wasn't this way when my owner took me to be bathed. I didn't ask for a haircut and I can't imagine that someone would cut a beagle's hair. I have asked my owner to never take me to Petsmart Brea again. I usually walk out of Petsmart feeling very confident and happy that I'm all clean and pretty, but not on Saturday. Nope, won't be back. read more

I have brought my very very anxious Aussie here 3 times now. the first time he had Yvette she was so gentle and patient with him it was his first time being groomed professionally he looked great. The second her had a different girl I don't remember her name and he looked good but I wanted him cut shorter. This last time he had Lilly and she was the best! Very professional and I told her he was a nervous dog and she like no problem if he needs a break we'll take a break and she cut him short liked I wanted to he would stay warm at night but not get to hit during the day. He looks super cute! And she sent me a pic of him through the Petsmart email and I thought that was a nice touch. read more

PetSmart - Pet Stores Near Me - Brea, California