I cannot say enough good things about our experience with Smart Parke. The team at Smart Parke is amazing! I could tell they truly love working with dogs. I got to watch our girl playing with other dogs along with sleeping in her room. ( they have cameras) I could see she was very happy and demanded and recieved a ton of attention and affection from the staff. I recieved a daily report card on how she was doing including eating. They gave her a bath and brushed her prior to our pick up. Smart Parke is by far the best pet boarding company I have ever used!!!! read more

I've been bringing my dog here for daycare and boarding, and overall I've had a really positive experience. To be transparent, my very first visit had a few hiccups. I was thankful that they accepted my county vaccination paperwork and that I was able to board my dog privately until she was spayed (which I did complete). There were some initial issues related to camera access and paperwork that were a bit frustrating at the time. The camera issue itself ultimately appeared to be more of a technical problem, but the initial communication at the front desk left me feeling like my concerns weren't fully heard. Looking back, it seems like something that could have been easily clarified with better communication. That said, coming from a customer service background, I believe it's important to give businesses the opportunity to address concerns before forming a final opinion. What really stood out to me was how the management team handled everything. They reached out, listened, and took my concerns seriously. They made the effort to explain, correct, and improve the experience, and followed up in a way that felt genuine and accountable. The issue was addressed quickly, and I truly believe they used the feedback as an opportunity to improve, which I really respect. Since then, I've continued bringing my dog here regularly - including overnight stays - and the difference has been clear. The staff is attentive, kind, and very in tune with the dogs. They recognize her, look forward to seeing her, and consistently keep me informed about how she's doing, including any concerns. She is treated with patience and care. They've also gone above and beyond in ways that meant a lot to me. They honored a daycare promotion I had missed when I first enrolled, and during a recent visit when my dog had been sprayed by a skunk, the team was incredibly attentive and helped clean her thoroughly and thoughtfully. That level of care made a stressful situation so much easier. The facility itself is clean and well-maintained, and the team members who work directly with the dogs genuinely seem to enjoy what they do. I have no doubt that they have the dogs' best interests in mind, even knowing how challenging it can be to manage so many different personalities. No place is perfect, and dogs can be unpredictable, but what matters most to me is how a business responds when something doesn't go as planned. In this case, they made it right, and that's why they've become my go-to for daycare and boarding. I'm very thankful to have found them, and my dog clearly feels comfortable there, which says everything. read more

Took my puppy for her first boarding experience, and it turned into an absolute nightmare. From the beginning, the information provided was unclear and inconsistent. Staff repeatedly contradicted themselves and demonstrated a shocking lack of basic competency about the services they offer. Overnight, the cameras were down, so I couldn't check on my puppy. When the cameras finally came back online, I discovered that--even after I called to extend her daycare and paid for it--my dog still wasn't in the play area. That alone was unacceptable. When I went to pick her up early, I was **horrified to see my puppy with a bloody nose and a visible open scrape. The staff's explanation changed multiple times. First they said it happened overnight; moments later they said it "could've happened 10 minutes ago." They claimed dogs sometimes hurt their noses on the doors, but offered no evidence and no accountability. They also admitted that they failed to follow their own injury protocol, which is supposed to include calling the owner immediately -- they never called me. Despite my puppy having breakfast, lunch, and dinner scheduled, multiple chances to notice her injury were wasted. Then they told me they were "backed up" and never even brought her to daycare after I paid to extend her time. The barrage of excuses, lack of communication, and careless handling of my dog was infuriating and utterly unacceptable. If you care about your pet's safety, do not leave your dog here. **manager called me after I posted my review & was very kind, and admitted to the faults of the staff. ** read more

Smart Parke - Pet Boarding Near Me - Brea, California

I really like this doggy daycare, and that's saying something because I'm basically a helicopter parent who stalks the puppy cam like it's my job. The staff here? They're friendly, transparent, and actually tell you what went down during the day instead of just saying "he was great!" like every other place. I want the tea, and they serve it hot. But here's what sold me: When another dog decided to pick on my precious 8-pound angel (yes, 8 pounds of pure fluff and innocence), the staff didn't just ignore it. They put that bully straight into timeout like the naughty little gremlin they were. My baby got to feel safe again, and honestly? I've never felt more seen as a pet parent. If you want a daycare that actually supervises the chaos and doesn't let your tiny pup become someone's chew toy, this is the place. 10/10, would trust them with my pocket-sized child again. Thanks, we will be back when this momma needs another self care day! read more

This was the first time we have tried day care for our small rescue dog Ruby. She has some anxiety and reactivity that we have been working on with a trainer. Smart Parke offered an initial temperament evaluation for Ruby. We were impressed with the large open areas and cleanliness of the facility. The staff were all very friendly and professional. We were pleasantly surprised Ruby happily spent 4 hours in day care with many other small dogs and passed her evaluation. We purchased the new client day care package and look forward to regular visits for Ruby at Smart Parke in Brea. read more

I am writing to share my recent experience at Smart Parke Brea location, which has moved from initial excitement to significant frustration. Despite the thorough onboarding process and my early planning--booking a luxury boarding option two months in advance for a two-night stay--the service I received was unacceptable. The communication was highly inconsistent. While I was promised daily reports, the first day's report on a prepopulated form was a ten second video clip and two prefilled bullet points with one sentence in each category. The second day was on the same form except there was no video and on the category nothing was written. And on the third day, I received nothing. More concerning was the actual care provided. There's no way to know what he did throughout the day when the live cam only shows his room. Even if you pay extra for a private suite, you're still only able to see your dog in an enclosed space. That's why a detailed daily report is so important for owners--it provides insight into our dog's activities, behavior, and overall well-being. By the second night, he appeared restless due to an apparent lack of activity despite the 1:1s services included. This led me to believe that some staff members have little interest in the well-being of the animals in their care. Finally, when I picked up my dog and attempted to discuss these concerns with a staff member named Destiny, I was shocked by her response. My feedback was met with hostility and immediate dismissal; she even emphasized that she had not personally cared for my dog and therefore was not at fault. My questions, concerns, and worries were clearly expressed, yet she only responded by lecturing me about their system instead of addressing them directly. Given this lack of professionalism and the poor quality of service, I no longer feel comfortable boarding my dog at Smart Parke. I hope management will address these quality issues and prevent similar experiences for other pet owners. read more

Smart Parke - Pre populated form with empty bullet points and no video. - Pet Boarding Near Me - Brea, California

Smarte Parke has been such an amazing experience so far. I have taken my 8 year old Great Pyrenees twice to the one in Brea and once to the one in Corona. Nova isn't a huge player, but she loves to observe and get attention from the humans. I love watching her on the webcam hang out with dogs that are her same temperament. She was having really bad separation anxiety when I went to work ever since her older sister passed. Taking her to Smarte Parke while I am at work has helped so much with both of our peace of mind. We drive up and she is so excited to go see all her doggo friends (and human ones too!) Thank you for being so caring to all the dogs! Also side note thank you for keeping the day care area so clean and being so attentive! You guys are great! read more

This is the cleanest most well run dog boarding facility I've ever been to the staff is so nice and the dogs are genuinely so excited to be there read more

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This was my little baby's first full day of daycare after her initial evaluation. Of course I was a little bit nervous leaving her all day so I purchased some extras to keep her comfortable: cuddle time and goat milk. These additional services totaled $25. We signed up for the newcomers special, which is a steal at $100 for 30 consecutive days of all day daycare. I dropped her off at around 9 AM and picked her up around 6:15 PM. Really love the fact that I could check in on her via the WebCam at any time throughout the day. Also appreciate the fact that dog messes are cleaned up right away. Overall, I'm very pleased and I have the feeling that the staff really care about their furry clientele. read more

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Smart Parke Brea has been a game changer for me and my Husky Klaus. He's so comfortable with the friendly staff and he absolutely loves spending time with his friends Bindi and Kota at day care. I've always felt so safe leaving him in their hands. There's also so many affordable options to cater each experience/visit to your dog and their needs. 10/10 best day Care /boarding option in the area. read more

Smart Parke - Klaus hanging at day care with his friends - Pet Boarding Near Me - Brea, California

This place needs to be shut down right away. This place makes dogs sick. This place made my dog thirsty, dehydrated almost passing out from walking to my car. It was panting and heaving. Had the worst cough you've ever heard in your life after we boarded it for five days this place is a danger to all dogs. Please do not take any of your dogs here. When asking for a manager, none was available even though it was during working hours apparently there's not a manager available till 11 o'clock even though the place opens up at 6 AM. This is very unacceptable. I will be calling corporate tomorrow as well. read more

We are first time dog boarders. Smart Parke Brea is everything we could hop for. The place is very clean, the staff are all nice and very helpful. We placed our 2 mini Schnauzers with them for an overnight stay. The price was reasonable and the services, like the web cams are great! 5 stars and we will use them again. read more

Smart Park Brea absolutely exceeded my expectations! They welcomed my dog, Henry, and made sure he was well taken care of during his time here! They were extremely friendly and helpful and they have such a great first time promo! Definitely recommend! read more

I would like to try this boarding facility however the team member who assisted me when I stopped by to get information was haughty; dismissive; rude. She gave me a tour as I was explaining my need to find an immediate solution to board my dogs due to an unexpected tragedy that happened to my current dog sitter. She asked ZERO questions about my dogs and answered every question I had with irritation and lack of patience. She also repeatedly refused to break down the costs for my specific situation - I had to keep validating my calculations with her as she was not proactive in sharing costs, and they do pile up with add-one and extra requests. I don't think this individual is caring enough- and obv doesn't have the right skill set to deal with pets and their owners. Didn't get her name because her hair covered her nametag; but she is athletic, very tan, with long dark hair and was training a new employee (who sadly was way MORE pleasant and kind; but not equipped to help us on her own yet due to being in-training). Finally as I was commenting on the high rates she said: you won't find anything better with lower rates at all... yet I did. I would maybe come back if they install cameras in the play area. Another reviewer made me aware that's not an option: which is ridiculous for the rates you pay. read more

Boarded my Shiba Inu here for 2 nights. Drop off as early as 6:30 am and pickup by 8pm next day, extra $15 charge after 3pm pickup. $60 for single bed room which includes 3 meals a day (Nutrisource) or bring your own food for $5 extra a day. All dogs are evaluated and all vaccinations must be up to date before your dog is allowed to participate in doggy camp. Boarding comes with 4 hours doggy camp. Facilities are spacious, new, bright, and clean. Dogs in doggy camp are all well behaved. read more

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I've decided to update my review to better represent the comically inept 'management' and 'owner' at this location. As I said in my previous review, the customer service and management at this location is a weak point, the response to my review proves that point. Instead of contacting me directly, the 'owner' that loves to gaslight, pass blame and be argumentative of and critical review decided the best course of action was to ban my dog. All of my information is readily available on my profile, not a single person in management took the initiative to reach out, address my concern or attempt to make it right. My concern was not 'addressed on an immediate basis' I did not hear back from Sahar for 3 days. When I did get a response from her I was told I'd get a call that evening, no call ever came. Two days after that another email saying I'd get a call that day, no call. That was followed by yet another email promising a call that day that never came. When I finally did get a call, I was working and promptly responded with a text only to be told at 11am on a Friday, mere mins after her call, that she was 'out of town without internet'. I was consistently brushed off by her. Chelsea (or Beca?) as an 'owner' you have access to my information and at no point did you attempt to reach out, as any responsible and competent manager should. Instead you only appeared after a critical review to ban my dog (who is the only actual victim here). Is that good management? Is that anyway to handle unhappy customers? Is this how you address valid concerns and criticism? The answer to all that is no. My concern stemmed from the use of a 'calming stick' that an employee violently and aggressively slammed on a wall directly above other people's dogs and then used that same 'calming stick' to push/hit the dogs. I have screenshots of all this from your webcams. The scariest thing is I just happen to be watching. So that begs the question, what goes on the rest of the day? Do the owners of those dogs know that is how their pet was treated? Is that the 'overall vision and what you do for your beloved pet family on a daily basis'? Because if so, yikes. My concern is very valid and should be brought to the attention of all of the people that use your service. You had every opportunity to address this with me directly and make it right but instead you perfectly demonstrated how weak your ability to manage and provide customer service is, as I stated at the beginning, truly and comically inept. read more

This location just opened and we was looking for another place to take care of our dog. We did both day camp and boarding; they did a great job. I love that you can watch your pet play and see them in there sleeping room. We will return. read more

Smart Parke - Pet Boarding Near Me - Brea, California

Clean and spacious. Cozy and comfortable My dog likes it here and I love how clean and spacious it is read more

Love Smart Parke! My pup has been to 2 locations and we've had a great experience at both. The facility is always clean and the staff is awesome. I definitely take advantage of being able to do my pup's fecal there (Brea location). 10/10 would recommend! read more

Smart Parke - Pet Boarding Near Me - Brea, California

Thank you Armando and all the Smart Parke staff! We had a great experience when we took our very nervous pup in for an assessment so he can go for play time and also boarding. Armando was awesome! He was very patient and in the end our little guy did fine. read more

My dog always seems happy to go! Staff is friendly and when I check the camera I see him playing or relaxing on the rock. Sometimes staff is sitting down with the dogs. I left him for boarding and I like that there is a camera for playtime as well as bed time. The only reason I give a 4/5 is for pricing. Daycare and boarding are fair prices. It's the add ons that get me. Extra for feeding home food, extra for him to be out instead of in his little cabin. I suppose I am used to Bow Wow and other daycares to have the dogs out playing until pick up. When switching dog food, it's crucial to do it gradually over several days to avoid digestive upset. A typical transition involves mixing increasing amounts of the new food with decreasing amounts of the old food over a period of time. So, I am surprised that it is free for in house food, but not food from home. Overall great for day camp. Friendly staff. Clean facility! read more

I signed up my dogs to do daycare and boarding here in Nov 2024. When Jennifer was the manager, everything went pretty smoothly. My dogs loved going and the staff were pretty communicative with us. They took really good care of our dogs whenever we went on trips. Jennifer even called us sometimes to update us on our pups Fast forward to 2025, the services here have gone down in quality. The new staff and people in charge are not communicative at all. They're very dismissive and it literally takes WEEKS to get any concerns handled. At our most recent boarding stay, they gave us an UPCHARGE that was not on the estimate they gave us. Since you have to put a 50% deposit of the total reservation fee, we knew exactly what the price was. But surprise, on the day of drop off, the price was a lot higher than what we initially put the deposit for. They blamed the "summer upcharge" and basically gas lit us on their policy. It took the manager 3 weeks to get back to us. I also HATE how sometimes, the staff are very rough on the dogs. Needless to say, I don't think we'll take our dogs back to this place. I think their communication skills need to be improved and whoever is in charge needs to better train their staff read more

I'm usually pretty conflict avoidant, so I didn't feel comfortable bringing this up directly to anyone at the facility, but I felt it was important to share. While watching the livestream of the little dog area yesterday evening (after 5PM), I noticed a staff member being, I don't know, a little rough with some of the dogs. She was sitting in the middle of the room -- and honestly kind of shoving at times -- dogs away when they got too energetic near her. At one point, she held the large broom/dustpan she was sitting with horizontally to push back/spook a dog that jumped up behind her. Shortly after, I saw her grab and hold a younger puppy tightly by the scruff when it was playing with what seemed to be her own young dog (a yellow lab or a golden) and bumping into her. These two dogs seemed to be getting along, and she didn't mind if they were playing away from her? Since this is an unstructured playroom, the dogs were naturally energetic and attention-seeking, so it felt strange that she chose to sit in the center while responding to them this way. She did pet calmer dogs that came near her, but if they got excited or tried to climb in her lap, she pushed them away while allowing her own dog to sit in her lap and get attention. That detail isn't inherently problematic, but it may help explain why the other dogs were also seeking her attention. I also noticed many of the dogs stayed along the perimeter of the room instead of engaging with her while she was seated. It was uncomfortable to watch, and I thought it was worth mentioning in case other pet parents have different expectations for how staff interact with dogs during play. I will say, though, that every other staff member I have happened to watch or encounter has seemed very friendly, especially the team in the mornings and early afternoons. read more

We love Smart Parke! Our dogs go there almost every day and come home so happy and tired. Great staff, clean facility, amazing prices!

Have seen this place whenever we're in the area and have always said maybe we'll take our fur baby there next time we visit. We finally did. Was a bit anxious for our fur baby's temperament test. The check in and check out process was seamless. This is a very nice and clean facility. The people here are wonderful. Our fur baby's temperament test went well. Shoutout to Sherina (spelling?) for making our first visit welcoming and encouraging. read more

I LOVE smart parke, but do you know who loves it better? MY FURR BABY! Everyone is always so welcoming and so patient with my doggy. Thank you smart parke for creating a safe environment for my dog to enjoy :) read more

My JoJo had her first visit to Smart Parke and it was such a great experience. The place is so clean and smells amazing. You would never know that they board animals. The staff was super friendly and helpful. When I have boarded Jojo at other places she is always bolting for the door when I pick her up. At Smart Parke when I came to get her she looked so happy and relaxed and was not pulling me to get her out of there. I was able to watch her on the webcams and that was such a relief. The staff were very attentive to the dogs and cleaned up any messes immediately. I was so happy with everything that I signed up for a month of services. So grateful for this wonderful experience read more

Incompetence on behalf of the staff. Had my dog in daycare today and I get a text message that "he rolled around in poo". When I came to pick him up, the employee explained that due to some smeared poo that was not cleaned up properly by the staff, he "accidentally " rolled around in it. Instead of addressing the issue by properly cleaning him up due to their lack of oversight, they "spot cleaned him as best as they could" but was WILLING to give him a bath for $40. Who does that? Your team failed to keep the facility clean, allowed my dog to roll around in the mess that YOU FAILED to clean up and have the audacity to ask me to pay to fix your mistake?? Unreal.....I've been a customer with Smart Parke for over a year and highly recommend the Corona location. Brea on the other hand, you're better off spending your money elsewhere. read more

We've been leaving my little boy Theodore at smart parke in Brea for about a year now and while most of the staff has been amazing, I wanted to acknowledge Chelsea the assistant manager for always being so sweet, personable and efficient. She goes above and beyond by memorizing not only her furry friends names but also their parents. There's been many times when I walk in and Chelsea has already called for our little boy to go home. Theodore also loves her and runs up to greet her when we drop him off. Smart parke in general has been great! We really appreciate the ease of access and friendliness from everyone, but it's the people who make businesses great. Thanks smart parke and thanks Chelsea read more

I always feel so comforted knowing my 2 large dogs are being well taken care of at smart parke Brea. The staff are so friendly and take care of my dogs as if they were their own! The cameras give me peace of mind that I can check in on them and I love getting the daily report cards for overnight stays! Smart parke is my go-to spot for both daycare and overnight stays. read more

I thought this would be a great experience for my 5 month old Malinois but I couldn't have been more wrong! We were flying to Seattle for my grandson's first birthday and needed to board her for 3 nights. We dropped her off at approximately12:30p on Thursday and I decided to check on her at 4p. She was already locked in her kennel, had pooped and peed on her bed. She was completely stressed and I could see her barking and jumping on and off her bed. I called and was put on hold for several minutes and when the girl answering the phone finally talked to me, she said they would be doing clean up in an hour! I told her NO! My dog is completely stressed and needs to be attended to and she said someone would look in on her. 15 minutes later my dog had spun in circles on the bed stopping only to bark frantically. She tracked her poop everywhere and was leaving smudges on the wall...It was literally everywhere! I called again and she tried to put me on hold again and I told her "Absolutely not!" She informed me that they put the dogs inside their kennels to calm them down before feeding. I told her not only was my dog not calm, she was in severe distress and needed to be attended to. An attendant arrived about 5 minutes later, 20 minutes after my original call! I asked if she would be cleaned up and was told she would get wiped off or i could order a bath for her for another $30.00. Over the course of the 3 nights, my dog was put into her kennel by 730pm and left there for the entire night. She pooped on her bed at least twice and was left in her kennel for the whole night. I honestly had to stop logging in at night to check on her because it was ruining my time with my daughter and grandson. I would check on her during the day and she was completely despondent. Since picking her up, she has struggled to poop and cries every time she tries. I had to get her some ointment and they said the likely cause is severe stress! If you have a younger dog that you love, that needs love, affection, and attention, DO NOT BRING THEM TO THIS FACILITY! THIS IS NO BETTER THAN A DOG PRISON! NO PLAY! NO LOVE! NO ATTENTION! It's probably fine for old dogs but definitely not young dogs! I will NEVER take my dog there again! If they can give video access to dog owners, why can't they use that video access to watch the dogs that are in private areas and make sure they are OK and don't need attention? I love my dog and will never put her in a place that treats her like nothing but a dollar sign again. I blame myself for not doing more homework on this place but let me tell you, LESSON LEARNED! read more

I love this place! The cameras are a bonus, it's fun to see what my dog is up to. I have a "senior" dog. When I leave my dog, I trust that he is going to get good care. They do a good job screening the dogs to know the best play area for them. I love that he isn't in a cage overnight, but rather on a padded cot with a blanket in a suite with an open roof. read more

This place is a joke. I let my dog stay with them in 2024. Left a review on google if you all would like to read it. I came back to read the reviews just to see how horrible the owner responds to all the negative ones. Definitely twists and gaslights all them. These negative reviews are exactly the reasons why I stopped sending my dog there after 3 times. I was told that they don't show video recordings because it's just a video in real time and it doesn't record. That is false, as you can see the owner's response to one review. Also, people be careful of charges you may see on your card. I had to get two removed many months after I stopped going there. I asked if this was fraudulent or a careless mistake? Her response was how dare I accuse them of being fraudulent. Also not once have I seen her apologize for the situation but "she's sorry we feel this way". Enough said. read more

The facility is clean and everyone is fast to picking up poop or mopping up pee, the cameras don't lie and even though he was very nervous his first time today, he eventually calmed down and laid with the other dogs, can't say enough good things about the friendliness. read more

First time there I dropped my pup for temperament assessment. My pittie and I were both welcomed with friendly smiles. I had many questions and the staff answered all my questions in a very professional manner. He was also very polite and patient. Once they finished my dog's evaluation they texted me and advised that he was ready to be picked up, but I could leave him for 4hrs (which I did). When I picked up my dog he was very happy, did not smell and no scrapes or scratches on him even though he played a lot. ( I was watching him on the cams). The staff was very attentive to all the dogs as I watched. I am super happy I found a place that I can trust to keep my pup happy and safe. I will definitely be using Smart Park for daycare, and boarding when needed. :) read more

Very friendly and professional staff. They take great care of my pups. I highly recommend.

My Evie stayed here for 3 nights! Naturally as her owner, I was worried for her and how she would be when I was gone. Luckily I was able to see her with the live cameras at anytime I wanted. On top of that, the staff were super friendly and they actually LOVE THEIR JOB. Ironically it's rare to see animal-workers actually have a passion for what they do, but the employees at Smart Parke are the best!! read more

They did a great job :) I felt very comfortable leaving my 2 dogs with them. My dogs are special in that they do not get along. The Smart Parke team made sure there was no way they would cross each others paths while they stayed there. They were placed in private suites in separate wings. I will definitely use them again. read more

I absolutely love this location! had my fur baby here for over a week and she loved it! They provide camera access during your reservation to her personal suite as well as the day camp area which is pretty cool!! They also provide the food, blankets and mattresses for the $70 nightly rate is pretty cheap compared to other places. Watching the cams, Miranda was so attentive and caring to my dog and others. She personally addressed my concerns considering it was my first time leaving my dog somewhere. The staff is amazing and I highly recommend bringing your fur babies here!! read more

Very disappointed on how this facility is misleading and unable to communicate correctly. I called to see if my pup could do a walk in, they confirmed that he could and they could do the fecal test same day and the behavior analysis and should there be any issues that they could still take him but we would have to pay for 1 on 1. We drove down and upon arriving they had 100 excuses on why he could not stay. They said we needed the expiration date for the vaccines.We called our vet to send us proof,they sent us the date my dog got them and how long it is good for. They refused and said they need an expiration date. We said they are telling you how long it's good for. They then processed to change it now to him needing the fecal test and we said we were told he could get it today and they just kept saying no, & asked when we called and we said this afternoon at around noon and they said well we are waiting for others? I would have understood if from the beginning they would have said no but making us drive down their thinking he would be taken and then denying it's very unfortunate and I wouldn't want this to happen to anyone else. read more