We've been coming to this PetsMart for years for all the various pets my kids have had. There's something for everything! From crickets for frog food to new shells for hermit crabs, they've got you covered! We even had our rescue pup go thru obedience school here. He was a wild one, but I'm relieved to say that he actually graduated (barely). They occasionally have different rescue groups come in for same day pet adoptions, too. read more

PetSmart - Pet Stores Near Me - Brea, California

If I could give 0 stars, I would. Manny groomed my 5 month old cockapoo and absolutely butchered him. Between his eyes is uneven and awful and below his chin is terrible!! Store lead was no help. This is so disappointing. I have no words. Petsmart do better. read more

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A few months ago, I had taken my two cats to get a haircut+bath as their bottoms have a lot of hair. Both of them being long haired cats, I specifically informed the groomer to cut a large chunk off their bottoms. After the cut and bath I take them home only to see nothing had changed. Maybe an attempt but it definitely was a sad one. My cats do not bite or scratch they are timid but will cooperate so there was no excuse for them to butcher that. Safe to say I got my full refund after a terrible in person customer experience. The manager, Michelle, was not only disrespectful but extremely rude. I walked out, shocked after given attitude and disrespect from her because they didn't groom my cats correctly after given the instructions to? Knowing that she is a manager at this location, hopefully not for long. read more

This review is for the grooming salon: Today I took Teddy to get professionally groomed for the first time in his life (he's 2.5). I'm a former groomer and have been grooming him at home since we got him. However I wanted a break lol and I wanted to see how it would go so I can continue to have him be groomed by someone other than myself. Needless to say, as a former groomer, I had fairly high expectations, haha. Teddys groomer was Alex and she did a fantastic job. Clean even cut, round little face and short beard. She said Teddy did well but he didn't like the dryer too much. I am thankful she gave him a good first experience. Overall Alex did a great job and I will likely bring him back to her again in a few months when it's time for another trim. Thanks Alex!! read more

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I love that they have the best selection of foods for our pets as well as accessories. Always clean and well stocked with friendly workers. read more

PetSmart - Christmas items in stock! - Pet Stores Near Me - Brea, California

If you want to purchase a reptile here come prepared for an interrogation and possibly traumatic experience. The bearded dragon brigade will take you down. Our old bearded dragon sadly passed away and we came here to buy one as a birthday present for a dear friend, passing our terrarium etc down to him. The clerk insisted I show him a photo of our terrarium and when I did, said it was insufficient proof since you couldn't see the whole thing I was there with my four year old and my whole body was literally shaking. I am a mama of four and have cared for many pets over the years. Never have I experienced so much hostility and rudeness in a pet store. Thankfully I called the manager and she seemed much more normal (not bent on selling me a $300 terrarium I didn't need?) and did sell the little beardy to me - with much risk I might add because who knows how I might abuse the little guy after having undergone said abuse. Ultimately, perhaps they should focus just as much on their care of humans as animals in this pet store. The former is seriously lacking. read more

Worse boarding experience ever! First time our dog came back with bad kennel cough even though she was only there for 2 days. After a very high vet bill and multiple medications she finally got better. About a month later she went in again for a week as unfortunately my usual pet sitter was not available. Upon getting back from Europe I had a message stating she was very sick and needed to go to the vet there. Lost tons of weight and had non stop diarrhea. Mind you this was her last day here and we were about to pick her up. Vet checked her out and said she probably had coxcidia a bacteria dogs usually get from other dogs. Needless to say had to pay for several very expensive tests and medications to get her better. Boarding refused to believe it was their fault and that she got sick due to being in their care so we didn't get any kind of discount for boarding either. Don't take your dog here avoid it at all costs!! Better just do get a qualified and responsible Dog sitter. I won't be back to board her here ever again!! read more

I can't thank this Brea PetSmart employee, Christina, enough! Yesterday, April 27, 2026, my dog ran away and crossed two major highways. I was in full panic mode when a young woman who works here immediately dropped everything, ran with me, and helped chase him down. She stayed right by my side the whole time. Even after we lost sight of him, she went out of her way to find my phone number and called me later to check in. Thanks to her kindness and big heart, my dog is safe at home now. She went so far above and beyond -- I'm incredibly grateful. Employees like her make PetSmart special. Highly recommend this store! read more

This is my go to place for all of my cat's needs! They tend to have a large variety of cat food brands and types. They have different types of treats with value packs. I love that they do price match and would highly suggest to ALWAYS check the price online! Their price match is with their own website OR Chewy. Every time I go, I always walk the aisles and check the other animals as it's entertaining for me. read more

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I just called twice to make an appointment and was hung up on both times. Guy was very rude.

This past holiday season, my 6 month puppy played hard and was all matted up. The poor guy was so uncomfortable. I called PetSmart and explained that I needed special attention for my puppy. Dustin took care of him and was exceptional. He was patient, loving and super supportive to a puppy who had never had to have fur trimmed and combed out. I highly recommend him for his compassion and gentleness for future grooming and haircuts. I wish I lived closer so he could be my regular groomer. read more

PetSmart - Kona says thank you Dustin! - Pet Stores Near Me - Brea, California

There is a hospital and a dog hotel with everything your dog needs, so you can leave your dog with peace of mind. The staff is very friendly. I use the dog hotel often and they give good reviews. You can leave it with peace of mind and go on a trip or do personal business. I give you the highest score read more

PetSmart - Pet Stores Near Me - Brea, California

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I have been to this Petsmart for years. Shanna is the lady I always talk to and she is the sweetest person ever! I came to get my kitty some food and treats today, I used to come every week for my dog but now that she is gone :( I only come once a month or so. But I do enjoy coming here just walking around seeing all the new pet stuff and say hi to the kitty's they have. Have a beautiful day :) Aloha to you and be kind to everyone. read more

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(Grooming department) Mallory G.. I can't say enough great things about her. We've been taking our little Chloe to her since she was a pup. She's gonna be 4 soon and Mallory G has always taken such good care of our baby. She leaves our Chloe looking just so beautiful. She's the only one we trust with her. All the different hair styles she's done on Chloe are just so on point. We have 100% trust in her. read more

PetSmart - Chloe new hair by Mallory G :) - Pet Stores Near Me - Brea, California

Pricey but fish are healthier than petco. They are decent for fish stuff and dog stuff but not price competitive.

Every time I come into this store I sadly have to deal with the cashier named A R T H U R, I wish they had self checkout so I wouldn't have to deal with Arthur, man is honestly going through a depression because he's straight up rude if you walk into the store around closing time. I placed my items to check out and he didn't see no price tags on two items so he asked me if I was going to purchase them as if I didn't place them there to get ringed up, since there was no price he was telling me to go back to the floor to get more of the same items so he can find a barcode and scan them, long story short if you can avoid dealing with Sour puss A R T H U R PLEASE DO SO! ALSO THE STORE MANAGER WILL NOT DO ONE THING IF YOU REPORT A RUDE EMPLOYEE read more

I really like this Petsmart location. The workers are always happy to help and you can tell they really care about the animals. I come here for majority of my pets needs since I now have a cat I take full advantage of their offers at the pet hotel whenever I travel. I always prefer coming to this location more than my Petsmart in Yorba Linda lol. read more

We take our dog Bella here and she is treated well. The employees are friendly and caring at the pet hotel. They always try and accommodate her even with a late notice. read more

I love this PetSmart! I come in about once a week to get my cats their food because this location is so close to my house. It's affordable, always in stock, and this store has such great customer service. Just the other day I called them when I noticed I had about 10 extra towels laying around my house and sure enough they said they accepted donations. I brought the towels in and was greeted immediately with the kindest staff member- I can't remember his name. It's always a good trip down to PetSmart and I highly recommend! read more

Was looking for a 1st grooming place for our puppy. It was perfect it was holiday today too and they were open. Made an appointment online and the whole process was very easy. We came in to bring Koa and the staff were all very welcoming and friendly. Alyssa was the one that worked on Koa and she was very patient with him. We took in Koa for nail grinding, groom and shampoo. We picked him up all fresh and clean and he seemed very calm not anxious. We were very happy bringing Koa here and will be our go to place for grooming. read more

The reviews are not the best. I had to leave the State and boarded my two baby monsters here for 5 days. I got the suite for them and Doggie Ice Cream treats daily. Wanted them groomed on pick up. This place is ok for the price. They were happy when picked up and in good condition. I would recommend this place. If it was a longer stay, I would place them in a place with more playtime and more letting out time, but this place is good. read more

PetSmart - Day after Petsmarts Stay! - Pet Stores Near Me - Brea, California

Grooming salon. Took my dog a few times because of convenience. This last one left me really disappointed. He just had a bath & brush but not cheap. His butt furr was dirty. His chin was not cleaned completely disappointed & truthfully his fur wasn't soft as usual beginning to wonder if they really even bathed him. Won't be going back after 5 years of going there. Bad read more

Every single time I go to purchase crickets they always give me like 20-30 crickets less than what I asked for and they always have a bad attitude. I'd rather go to Petco right across the street fr. read more

So being a pup mom a constant concern is the well being of my pup. I recently took a trip to Mexico and didn't quite trust anyone to watch my fur baby. My boyfriend and I did some research and he actually found The pet hotel inside Petsmart. We were again a little hesitant, again to being helicopter parents. We actually went to check it out first and asked the endless list of questions that we had and the lovely staff had an answer to every single question. After a few days of thinking about we both agreed to treat Luna (our aussie pup) to the pet hotel. When Friday rolled around we went home, packed her favorite toys, food and blanket and headed over to Petsmart. When we walked up the staff again was super friendly and excited to see Luna to make her feel comfortable. They took her back so there wasn't a big goodbye, I on the other hand was a mess. Again the staff was super nice and informative, we were able to add play times, get a run down of what's going to happen during her stay and add ons that we can also purchase. We added a play time for her during Saturday, I believe it was $12 for 4 hours, I though it was a great deal! Early Sunday morning we rushed our way over to pick up Luna, which was another thing that we loved, they offer early morning pick ups, we arrived around 9 am. So again being antsy we were so excited to see our fluff we were glued to the window waiting to see her. It was within 5 mins that Luna was being walked out. We also got a report card for how her stay was and how she did during play time. Overall I loved the staff and Luna was happy around them as well, it was a great experience and Luna will def be returning if she needs to stay somewhere in the future. read more

This location is definitely one of the bigger and better Petsmarts. This Petsmarts products on shelves are neatly displayed and priced, nicely stocked, and clean. It made finding everything we needed a walk in the park. They have a huge selection of aquatics/ fish. The customer service could use some improvement. There was only one register open on a Saturday early afternoon today and there was also an adoption fair going on. The poor girl on the register seemed so overwhelmed. read more

Absolutely left here disappointed in staff. As the consumer you shouldn't make us feel like idiots when we want to purchase anything. Not only did I waste my time coming here, I had to wait for an associates help not knowing I had to scan a QR code for assistance. This associate then proceeds to tell me that I can't purchase the fish I wanted because the tank I had was too small. You have no idea what goes on in people's lives. You don't know that the fish isn't a gift for someone else, nor should you be telling us what we should be buying. I am well aware of a bigger tank size, which I have and it's not my responsibility to tell the associate exactly what tank I have, then have her basically say the only way she'd sell me a fish is if I upgraded my tank in the next few weeks. That's a big no no. The point is I'm upset at how I was treated and a pathetic I'm sorry mam doesn't cut it. No one was sorry to see me walk out. Do better Petsmart read more

Great groomers!! Fiona is always happy to be there!! Always available and ready to help!!

Mallory in the Grooming dept is the best. She is super caring and patient with our most precious member of our family. Even our big baby enjoys Mallory taking care of him. So grateful and thankful. read more

PetSmart - Pet Stores Near Me - Brea, California

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blamed my dog for peeing but had no proof and she was not out of my sight for a second wouldn't recommend this business where random adoption people blame a random person for her dog being the only one around I was nice but wouldnt come back They also don't have a very good selection of toys and treats read more

I recently had a Cat I had to re- home due to my new living conditions. It was not something that I wanted to do and was heartbroken over it. I did not want to take it to a shelter. There is a Cat Adoption / Rescue Organization inside the store . They are very understanding and took my little friend. I gladly left a Money Donation to help them because it is a Non Profit. I miss my friend but know it was for the best for both of us. I pray the finds a new home filled with love That's all read more

I always have a pleasant experience with curbside service. I enjoy coming here just for that when I used to worked at my previous job in Brea few months ago. The employees at petsmart brea are always professional, cheery with good customer service. read more

The Brea Petsmart location will not price match for Banfield Associates. Do not recommend going to them unless you want many different answers/reasons why they wont and wait for the line to keep getting longer. The manager would not even come to the register to assist. Sad customer service. If Petsmart decides to respond with a "Corporate" explanation, don't waist your time. Corporate answers are bullshit. read more

We will not be returning to Brea Pet Smart Pet Hotel or grooming. Our Annie was neglected and slept on pee soaked Crate bedding! She never pees her bed at home. She obviously was not taken to pee as needed. It breaks my heart to see her living in these conditions. They advertise that they wash the bedding daily. Not so! They bathed her and did not dry her. Her bath apt was at 12:00. We picked her up at 2:30 and she was not damp, but wet! They did refund the bath fee. Im so sad and angry that our little girl was neglected in this way and we will never return to Pet Smart for anything! read more

PetSmart - The sick condition of my dogs crate bedding - Pet Stores Near Me - Brea, California

My favorite PetSmart to go to! Everything is always in stock and the employees are super helpful and friendly, especially Shanna!

Great selection of items to choose. Store is always clean and well stocked, I've yet to come and go home empty handed. Great food selection for cats, and staff that has good knowledge on the food which is a plus. Cat adoption area as well makes me want to take home some new friends lol. All in all a very good pet store. read more

In love with this petsmart. No one has ever given me any troubles and they all love my dog! They update me when I'm at work to keep me posted and it makes me happy. I love the report cards as well! Thank you Jen, Alan, Riley, Garrett, Megan! You always make Leo's stay so great read more

PetSmart - Pet Stores Near Me - Brea, California

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Paula and John were amazing today! They gave our cub scouts the most informative and fun tour today! A thousand thank yous for this knowledgeable, professional, and kind team. You've secured future customers from Pack 780!!!! read more

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A couple weeks ago I went here for something for my dog because she was not feeling well and the moment I walked in the husky Hispanic manager and another employee were following me around the store making it extremely uncomfortable to shop, I even noticed this discriminating acts and asked her for help then proceeded to get what she recommended and put two things back on the shelf leaving my cart outside the aisles and just went ahead and bought the pumpkin. After leaving I was pulled over by brea police because this manager waved them down in the parking lot accused me of stealing two pretty big bags of things that were the exact items I put back on the shelf which she watched me grab out of my cart walking to the aisle and placing them back before decided to leave, I was searched, my vehicle was searched I stood in the rain for 3 hrs waiting for two female officers to finish investigating at the store and then coming to physically search me. The officers all agreed this was a complete waists of everyone's time, they said it'd of been impossible for me to of stashed or got rid of the two items I was accused of stealing from the time I had barely pulled out the parking lot on the Main Street to them flipping the lights on me to pull over! I have half of my head shaved and a bunch of tattoos and they took one look at me and assumed I was some thief! Then the police told me I was trespassed from Petsmart but not just that one from all of them I was so cold wet and angry I said I don't care, and I was trespassed without doing a single things wrong! Instead of complaining to corporate and getting her fired I've contacted attorneys for discrimination and I am pursuing to press charges against this woman and the company for allowing it to be ok to treat people that way because of how they look! I work for one of the top finance companies in the whole US and have been with them 5 yrs now and make really decent money and do not deal with this BS at my office! So if u go here make sure u aren't comfortable in sweats with no makeup on and cover ur tattoos up or you may be accused of something and the cops called on you! These people need to learn what Customer Service is and to never judge a book by its cover! That employee needs to check herself go diet and get a gym membership before looking at the next person and hope she felt really stupid learning she accused someone for nothing! read more

DO NOT USE THIS PLACE!!! We took our 4 month old puppy boxer for his first stay at pet hotel in Brea CA. We recieved a call from hotel on second day that our dog was in the vet hospital from wounds on his back. Vet stated that he received an injury that opened up wounds and needs immediate treatments. Supervisor at hotel thought it was an allergic reaction but had no clue from what, being he was in a suite room. My dog is scared and hurt with investigations in place. I would never recommend petsmart at all unless your ok with an issue like mine. read more

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(This is for GROOMING) Went to have my dogs nails trimmed as part of the walk in service at 11:15am. However, I was told I have to wait 15 minutes. The 15 minutes came and went. I went back inside and asked for them to call me on my cell as I'll be in my car waiting; as my dogs are BARKING like crazy. ...It's 1:15pm and still no phone call read more

PetSmart - Pet Stores Near Me - Brea, California